W. Edwards Deming - Rare Full-Length Interview - February 1984 

thank you! I have followed Deming, Ackhoff and Seddon's management principals for 10+ years. It has moved my career in management along very well.

PBS had a series about Dr. Deming in the late 1980s. It changed my my life for the better!

The guy interviewing is polite! LIke he realizes he is in the presence of greatness. I miss that from interviewers.

To even speak to America after being so ignored for so long is a blessing to all of us. I don’t think Deming was rude; just disgusted at how US businesses had declined on the arrogance of management and owners, and maybe a tad bitter, but who could blame him? And to think that most companies ignored him all over again by following the much easier theories from the ‘70s and ‘80s, using lay-offs to balance the books... Deming is rolling over in his grave!

40:58 “In order to delegate something, you have to know what it is that you’re delegating. And if you can’t do it, you can’t delegate.” 50:40 Japan created the world’s greatest display of industry, out of nothing but people and good management.

The interviewer is kickass. At times it seems as the good Dr rants by times about management, but then the interviewer justs...asks the right questions...and gets the great answers #legit

Thank you very much for making this available! This is a classic Deming example with a great interviewer.

He was 84 here... Blessed memory

Deming's 14 Points of Management are so simple yet so brilliant.....

I was lucky enough to attend a seminar in Melbourne in about 1983. I was studying the introduction of Japanese management techniques into the Australian vehicle industry. He completely overturned western management thinking about building quality into the product. He always laid the blame for poor quality on management. After the seminar, the vast crowd of managers disappeared and I was one of the few left (I was writing fieldnotes for my PhD. I was able to meet him). He said that management 'caused' 80% or problems and just workers 20%. This did not go down well at the seminar.

The interviewer is also a disciple of Deming and an Author of a fantastic book on the topic as well. Road to continual improvement.

One amazing interview. He reminds me of Gardener in the movie Being There.

Quarenta anos depois, existem empresas que não aprenderam os ensinamentos do mestre. E elas existem no mundo inteiro.

My friend gave me a ride the other day in a Ford Expedition EL. It made me realize this interview could have taken place today. Nothing has changed. It is a mystery how Ford can survive. The design of their cars is like a 1980 Soviet Zhiguli. Incredibly uncompetitive. A few years back I read it in the news that Chevrolet had withdrawn from European markets. At the time I did not understand. Now I do.

Goodfather of quality phylosophy

No wonder I don't like working my last job at the end, I remember telling my boss multiple times you need to buy quality spatulas finally convinced her to buy them after she went though 3 sets of rubber ones that she and others burned in hot pans till she bought the silicone ones. And She was trying to be "Cheep / Low cost" but was wrong in the end. She also seamed to think I was out for her job, no I just expected her to do it better, be able to make and maintain employees schedules and not double book on edits etc.

VINDICATION!

Makes me wonder how relevant this is today. The US auto companies have vastly improved since 1984 to today, but is it enough improvement and change?

How he never won a Nobel prize is a great mystery

low quality of voice on this clip hinder us from getting good quality(audible) service.

Deming was so right; so insightful; so inspiring. Like an Arthur C. Clarke of business and economy.

Devout Christian, his hobby was writing hymns

one of the work cars is an old Ford (2005), the first example of Fords "quality" is that the ignition seems to be ergonomically designed for Octopi instead of Humans. To start the car you either have to hyper-extend your wrist twisting past the normal range of motion, or insert the key then grab it like a handle bar and twist. the only reason American car manufacturers can remain in business is thanks to government taking money from the citizens and setting it on fire in the form of unreliable, low quality fleets of vehicles with a mandate to buy American...it doesn't matter that the product in question is hot garbage.

Why does RU-vid have so many audio problems?

I may become a Private Investigator instead of an Engineer.....

When i was a waitress , in some pretty ritzy hotspots, we seldim haf meetings unless management, iwner wanted to shake down and blame wait staff for slow traffic. In one restaurant i bugged management to quit putting luve slowers on table. Customers took them and water smelly a day later. I recommend dba nuce simple bottle wine. Almost 2 yrs later the switch was made. Needless to say money and time was saved. Wine sale tripled. No one thanked me but the other wait staff. Never been ambitious but very practicle.

With out regulations 😏

Munro sent me here !

Munro was correct.

We should all work together and prosper, TEAMWORK. Top Management need to learn their job, and do it right. There is an organization ASQ American Society for Quality with job opportunities and trainings: asq.org

The United States Government, holds all with vision behind🤬🇺🇸

I don’t know what you mean But I know what I mean

Unfortunately, Japan has wholly monetized their people and nation. Japan has flooded the world with Toyotas. Meanwhile the nation of Kazakhstan has focused on growing up young Kazakhs. They will exist in 100 years time, while Japan will reside as archeology in trash heaps. Similar things can be said about many other nations, including my own.

Sandy Munro was right again…

while hailed as a brilliant statistician, Mr Deming rambles around & gives some of the strangest make no sense answers i have ever heard... I spent several days in his management seminars, & found very little to apply to U.S. industry. mr. Deming wanted robots, not human beings...Japan was easy.. they WANTED to be rebuilt...the U.S., not so much. His philosophies were from a dream world, a "perfect world scenario"... not something that could be applicable to personalities. Yes, we DID retain the basic ideas of TQM, but, only up to the senior management level. The biggest problem with his philosophy, was Managers being territorial. 1 manager, out for himself, breaks the entire chain of T.Q.M. a failing that he never resolved

Better not let the Chinese catch wind of this...once they figure out that Communist Theory is trash. Then Russia would have to watch their mess...game on. Dr. Deming made Japan what they became and it didn't take long. Add tech of today's world...a "Moore's Law" scenario on hyperdrive. Adaptation is the key to staying viable, employees need the incentive to desire to improve on their jobs. He's so interesting because he speaks of things some of us have discovered over decades of work, ourselves.

Yes Deming...but what about knowledge work, and knowledge workers? This is where Drucker transcended him, and thought on a whole different level.

Allot of these values used to be tradition within a nuclear family....a survival trait. Now it's just economics a post scarcity society...a great reset. No thanks. I prefer to postpone self gratification for a goal bigger than selfish economics.