Watch this before sending your GPU to EVGA for warranty 

Man! if I have to listen to all your videos I can never buy a GPU of any brand again

​ @northwestrepair EVGA doesn't make GPUs anymore. If they ever had an in house repair team they most certainly do not have it anymore now. They just subcontract the repairs to an independent shop, maybe northridge fix.

I had to rma my rtx 2070 video card because of a fan (noise issue) in 2019 or 2020 (right when gpu shortages were becoming a thing). They gave me no hassle. I paid for one way shipping and they sent a new one out as soon as they received mine. Fast forward until now, my card is still working flawlessly. :) i appreciate EVGA.

OK so gotta go ahead and explain this for everyone about to start hating on EVGA... The thing about EVGA is that they were never a manufacturer in the traditional sense. What I mean by that is they did almost nothing in-house besides planning and some design. They mainly outsourced various portions to other companies they felt would do a better job, including all parts of manufacturing and assembly. The other thing that they outsourced and continue to outsource is RMAs. What that means is your card might end up going to a different repair partner of theirs depending on the region you are in, and as such you really can't generalize that using their RMA process will always result in the damage shown. I can almost guarantee that the amount of EVGA cards that show up at NW is much less than other AIBs, despite having moved a hellova lot of cards in their time, and of course the worst of the worst shows up at your shop, especially now, seeing as they never made any 40-series before shutting down, so every example of an EVGA product is now at least 3 years old. Also it's pretty incredible what they are doing, their GPU division has entirely closed up shop, yet they continue to honor warranties until they all run out, taking a loss and knowingly paying out of a pocket that will never be refilled. So yeah, maybe some of their repair partners have no business touching people's cards, but the fact that they have gone as far as to keep the logistics of something like large scale RMA running well after the end of production is amazing. It's far more than you could ever expect from any other AIB, and THAT is why people love EVGA and defend them the way they do, for damn good reason.

Hard to hate anyone taking the time to do repairs for people and making videos on the process

EVGA doesn't give you back the same video card you sent in for RMA process unless the warranty is void for customer damage, then they send you back your non-working card unrepaired. Every EVGA GPU is replaced outright with a different GPU, and it can be replaced with a refurb (repaired), or replaced with an OEM new. That's why their RMA process is extremely fast. I will always recommend doing warranty process first if at all possible because it is FREE. Even if it means you are getting a baked card back, because the baked card will still have warranty following off the old card. For what it's worth, I haven't gotten any QC OK cards back in my last few batches of EVGA RMA, mostly 3070-3090 cards. But YMMV.

EVGA used to be one of the best, but hardly anyone works in their GPU department anymore. Probably a skeleton crew, but I would imagine that would just delay how long it took an RMA, not that the RMA would be bad. The whole situation with EVGA sucks, very sad.

EVGA announced they were leaving GPU market a few years ago so no new GPU will be made. Some older one will still get fixed under warranty if they can't get out of it.

good video, i come across your channel a few weeks ago. I cant help but watch your videos now. You dont need the memes i have seen you use in other videos (guessing to help with engagement). your videos are quite therapeutic anyway haha

Another banger, Tony. Good work.

We are the internet, therefore there is always someone who doesn't like what you say or do.

Man, you are quite funny. I really enjoy your expertise and humor.

Far as I saw from Gamer's Nexus is looks like the same team that handled RMA for GPU are gone. Otherwise I almost always get a new serial/gpu in my previous RMA's. Sadly these things are just slowly dying

Love the message I'm subscribed

Man this video is a surce of inspiration for future crapy GPU mainbords for any manufactors!!!

As a gamer myself that buys a gpu every 5 years I appreciate the advice. Thankfully so far I've never had any issues with all my cards (then again I take really good care of them, don't let them sag, keep clean, provide plenty airflow etc) but sh*t happens to everyone so it's good to know. Keep up the awesome work and if I ever have an issue you'll be my first pick for a repair.

It is hard to blame EVGA in this situation. I feel sorry for them. Now it is time to forget about the good old EVGA and open our eyes.

eVGA is out of business as far as GPUs go & have been for years at this point, I do not understand why anyone would still expect them to RMA a card & be able to replace it. They've run out of stock a while ago would be my bet. Sold my old eVGA 3090 Kingpin a few months ago, excellent card, and their RMA process was amazing, when they still sold GPUs. Also as someone else pointed out, eVGA does not 'repair & return' a given card that's sent in, they send you a refurbished card, or a card that's already been repaired, especially now that they have to outsource their repairs, it would probably take weeks depending on the queue that place has.

now you need one of those coreless cards to bring this one to life

If you see this screen and can read the words, it means you can see at least two colors and you can also read. And hopefully understand English It also means: there is no video outputs………. Screen resolution is changing at this moment. Meanwhile you should SUBSCRIBE

Had no idea they did this. Glad I didn't purchase an "unused remanufactured" EVGA card I saw recently on Ebay. I do like EVGA cards but it is a shame the core pads wind up like this from some warranty repairs. Thank you for enlightening us.

i had to deal with EGVA rma process and it was the fastest thing possible and issue free 10/10

I had tons of AMD cards and two EVGA cards too in my life... and you are 100% correct about both of them

Well since EVGA isn't really releasing any new cards you dont have to worry about them. Back to never getting an RMA covered in the first place.

No hate , lots of love from india , thank you so much for sharing precious knowledge & experience ❤

Much love, no hate.

its ok you show honest, objective flaws on all companies that we consumers should watch out for

i hope this evga's repair is not the same for all rma's cases... anyway, thanks for the interresting video again =)

nice ✨

When I RMA'd my gpu due to fan failure, they sent me back a beat up replacement 3080 that couldn't be overclocked even slightly while my original could hit and maintain 2100mhz in games while stable. Learned my lesson for sure.

Message well received! And you get no hate from me. I have a few EVGA cards that do work very well and no I don't think any of them have that issue.

I generally don't repeat buy from brands that I hated the customer service aspect of. For GPUs I bought alot of brands before I hated most brands. But one of the ones I personally use is zotac for nvidia and asrock, sapphire for amd.

Regarding all the comments about the final dissolution of EVGA. It doesn't matter how many people still work there and in which departments this is even the case. My 2 Cents: I am negatively surprised that it's apparently too much to ask that repaired/replaced cards aren't even subjected to adequate testing before they're sent to customers (within the warranty period). 😡 Any underpaid student can carry out such tests. You don't need an entire department or expensive equipment for that (a PC is enough). I'm glad that my 3090FTW3Ultra is still doing its job excellently. What a shame about EVGA. 😤 This kind of thing isn't good for the (used) market either.

Can confirm. Got an EVGA 2080TI that went into RMA in the past, the things was sealed with original sticker. The RMA didn't apply thermal paste correctly and all bolts were not properly torque including the one under the warranty seal.

What's the song he usually plays when re-balling the cores? The low-key tempo type song. I need it.

The sad part is most rma processes swap your card either with a refurbed card or a new one (if in stock). Due to older cards no longer being produced, you'll most likely get another returned card that was refurbed

Evga is gone.... Kingpin went to PNY 'According to the rumor, EVGA's personnel from the Taiwan office, including legendary overclocker Vince "K|NGP|N" Lucido, resigned, and closure was imminent. '

Spit those facts good sir! Reflowing any BGA with lead-free solder is a bad idea. I look at xray images of BGAs as part of my job it can cause extrusions and voiding in the solder balls, especially with heavier BGAs. I will say for an RMA I would have you document everything about the condition and reach back out to evga to ask them why their center damaged the board beyond IPC class 2 requirements then sent it back to him. Maybe threaten an FTC complaint

we need to hear tony approved cards going forward

1:12. U made me stop rewind and pause to read it. 😂😂😂😂 Love your videos and humor.

I do differ on alot of things you say specifically about AMD card because I think many of them are simply wrong but no hate from here, you are a great technician.

There is no need to fix a bulged pcb. There may be a lot of broken vias inside. Just salvage the core for future use.

I have a 3080 TI from EVGA. Powerhungry and hot thing. but it handled and undervolted okay. Drew temps and temps down with same performance. And I kept it from sagging with a carefully trimmed toothpick as support. worked flawless until I replaced it. If it should ever be used again and break I'll just send it to you instead of EVGA.

If cats have nine lives and that card would be a cat, it would’ve reached a stage of “the cat has been long dead but not burried”. Poor kitty!

Pardon if this is asking too much, but do you do business out of your shop? And if so where is it located?

Great!

Evga has an extraordinarily good rep. However after the 30 series the have left the gpu business and are likely preparing to close shop in a few years. They are privately owned and the owner feels that Nvidia has not treated them well and jumping to arc or rdna would just be petty and is getting ready to retire. I suspect whatever happened here is not likely deliberate malfeasance, but rather a side effect their downsizing and leaving the gpu business.

@northwestrepair How many times can you remove and put back the core before the gpu die dies?

Which brand do you recommend (best quality parts)? Thanks

Don't use a milliohm meter to check GPU resistances. They put out over 5v and might damage the core

I can totally see Tony charging for a no-fix in the future.

I know it is possibly a wasting time, but what if u try using a smaller solder balls? I dont know the correct size of the ball, so for example using 0,45mm instead of 0,5mm balls. What do u think it can helps?

In the 90's: Tv's mot working? Give it a hard smack. in 2020's: GPU's not working? Give it a hard reflow.

In this kind of case, do you buy it out from the custommer and use as donnor board? I bet you have encountered some blown core 3090 before, is it worth it to take them?

which best brand for Nvidia card in your opinion ?

Hmm ive done many evga rma's. Never received a card that looked like that. What makes you think evga did that?

Bummer for the owner . Is it possible/viable to get a decent parts board ?

Would be great to see some 900 series and 10 with 16. People just dont send in older cards like those?

If the core is still good could you put it in a donor 3090 board?

Does not Suprise me. When EVGA left the market, I saw few in-person video reports of how EVGA was letting go most if not all of their techs.

and yesterday GN made video with kingpin about EVGA being officially dead, damn Tony took care of EVGA then posted video

EVGA is gone, no surprises.

wat about the Asus GPU mainboards ? is OK for reflow / reball?

Would you plz help me nwr? Should I buy zotac or asus (4060)?

Wow 😮

10:15 accidentally pulling out the similar looking megger instead of the miliohm meter 😂 💥⚡💀🔥💥⚡🌝➡🌚 "No fix"

which gpu brand do you trust

my brother in christ, EVGA is gone. Be grateful that there is even an RMA team in place at this stage at all.

Не совсем корректно измерять сопротивление на нелинейных элементах, которымы являются микросхемы. Это имеет смысл когда сообщество ремонтников пользуэтся приблизительно одинаковыми приборами, у которых одинаковое подаваемое напряжение для измерения. Или когда ремонтник пользуется одним прибором для сравнения разных карт. Два разных бренда/модели мультиметров дают измерения которые без проверки нельзя приравнивать. Пишу не в упрек, просто как говорится keep in mind этот момент.

Did i miss you checking the chip before putting it back on for being shorted? Chip could be bad and waste time reballing

What cards do you recommend to people to buy usually? With your experience of fixing them i mean you probably know what cards are well made Maybe a video idea 🥺

Had sapphire cards never problems with them

The main chip can be salvaged?

Watch out for NZXT warranty, too.

What company makes better GPUs, Asrock or Sparkle?

@9:10 You'd should insert a clip of Alex saying "It's not practical, we will invoice the customer for the repair attempt fee, and call this a NoFix" Big boss will not re-assemble the board today...

sorry i dont get it... why does evga support do a reflow of the core? so lets say, some of the pads are bad, solder cracked... thats probably why? what other solution is there except for reflowing the core? isnt that the same thing you tried to fix it?

years ago, I sent my 1080ti to evga for RMA. after months, all I recieved was a baked 1080ti board with SHIT TON of flux around gpu, and not surprising it only work for 3 months until warranty time ended 😂

EVGA had potential, I experience multiple RMAs for the same video card, my RMA ended with a defective video card

This is a byproduct of companies outsourcing to any old smuck on the street to fix things without understanding the work or quality required to pull this sort of electronics repair off.

I had the worst experience ever with EVGA and their RMA department they just kept sending me refurbished malfunctioning cards that 'passed their tests' finally just took the loss and went out and bought a new card and never had issues again

i've seen an LTT video visiting Powercolor facilities and there's a room for a technician fixing broken cards. It was mistake for me to assume that they are as good as you! 😅

i sent in a 1070 to EVGA for warrantee. They denied it due to the fan leaking grease all over the pcb and causing corrosion, it was water intrusion from water cooler they said......... no water cooler on anything in the pc that contains water, and it was the only thing in the whole system corroded so it was not from the environment which is normal living room climate.

Love your vid no hate lol

Not sure if you've been paying attention, EVGA shuttered their gpu division . They will only fix what exists * IF * they have parts and the warranty is still in effect. There are no more EVGA gpu's

I had a 3080TI hydor copper from EVGA that needed a new part so I contacted them and got the part. Come to find out it was a used part off another card that was damaged but still worked. No one said anything about it being a used part off a card they had I was pissed. How you gonna sell a used part as new? LOL got a refund

EVGA is dead on the GPU part so they will do what they can to avoid sending something new. I did have a 1080ti in the past without a invoice but got a warranty as it was deefective. I got a brand new 1080ti back. Then the service was great. Now not anymore.

When the card is under warranty, if the manufacturer fails to repair it, they typically replace it. Are you saying that this GPU was returned to the customer in non-working order?

Wait, will any board partners even go to that extreme of fixing a card?

#1 RU-vid channel in my book. Much respect 🫡

I loved EVGA. My last card wasn't EVGA, a Vision 3080ti, because I already got the news EVGA won't be making GPUs anymore, and that was the bulk of their business, so wasn't sure if they would even be there anymore. Warranty is only good if the company is still around. In this case, though, they probably just don't have a repair team that's as skilled as before. They used to have the best support. BTW, even though the 40 series was already out. I didn't like the new power connector, and rather have something I never had trouble with. This was right before we started to see reports of melted power connectors.

What do not you think MSI? Because I have always had very good ones. I only buy MSI nowadays.

I think just to be safe the next GPU i get I'm sending to Tony even before i open it, just so i get the all clear. Watching these videos has made me paranoid AF.

The thing is its obvious the nvidia card are made to a higher quality proccess Then almost all AMD cards. I appreciate the honesty of real world observations. People just dont want to accept the junkier manufacturing.

The last five gpu’s I’ve purchased were EVGA. Shame it won’t be six or more.

evga once the over clocker left and most of his team they lost there good warrnty support for gpus vince ran the gpu repair show

GPU RMA is bad for GPU repair business, Unrepairable GPU is bad for GPU repair business, Durable and easy to fix GPU is good for GPU repair business 😂 Series, GPU brand and whoever make them do not matter a bit. 😂

Real shame. EVGA used to be one of the best.

Just watching the video after an hour at 6 am

When EVGA folded, I sold off all my EVGA cards knowing that getting any warranty service in the future would be sketch...I only have an EVGA PSU now with 7 years left on its warranty...wish me luck.