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We Broke Kickstarter! (And it was their fault) S5E12 

Wyrmwood
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11 авг 2020

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@zeerae630
@zeerae630 4 года назад
Doug: "I will be disappointed if we don't hit 1 million on day 1" Kickstarter: 1 million in 10 minutes
@matt-lang
@matt-lang 4 года назад
5 million day 1 just including the $300 BASE price. The actual sales are probably going to be upwards of 20-30 million.
@matt-lang
@matt-lang 4 года назад
Jason Reisz ah yeah at this point it looks like the numbers have adjusted, looks like average price is ~ $850 per backer
@killerdustbunnies
@killerdustbunnies 4 года назад
@@matt-lang kickstarter tends to spike hard on the first week then trickle down as the campaign goes on. I'm thinking they'll be making 20-30k tables and capping somewhere around 10mil
@Parrow
@Parrow 4 года назад
@Jason Reisz not true you don't have to submit your final submission until backerkit after the campaign ends.
@Yusei1Fudo
@Yusei1Fudo 4 года назад
@@Parrow But, it's recommended to adjust, and you can adjust it after you have it locked in.
@christophergreene13
@christophergreene13 4 года назад
Jason: "that could be 7,000 tables." James: "all in a day's work." THAT is the attitude that will allow Wyrmwood to win this war. So stoked to see you all come out of this on the other side of the mountain. Get after it
@shelbyfleshood5172
@shelbyfleshood5172 4 года назад
Keystone's CEO is honestly such a delight. I want more of him in Wyrmlyfe.
@robingoodfellow6241
@robingoodfellow6241 4 года назад
I 2nd this - he just seems so down to earth and genuine.
@jacoboblanco1555
@jacoboblanco1555 4 года назад
I love his Let’s Do This attitude!
@Jyllted
@Jyllted 4 года назад
The positivity and can-do attitude are so refreshing!
@aschmitt89
@aschmitt89 4 года назад
Seriously, if keystone and wyrmwood go through the merger, it will be absolutely groundbreaking! Keystone's CEO is BOSS! He's already gearing up, rolling up his sleeves ready to craft some beautiful quality tables!
@Heliosmaster
@Heliosmaster 4 года назад
@@aschmitt89 For him is a great opportunity to bring his company back up to the level he wants. I guess that there's more than just crafting for him from this. There's the livelihood of many of his employees.
@Jyllted
@Jyllted 4 года назад
Doug: “I’ll be disappointed if we don’t hit a million on day one.” Wyrmlings: “Hold my beer.”
@hillmath9059
@hillmath9059 4 года назад
Hah - this is perfect, how does this not have more likes. BUMP THIS UP!
@Biddyjr
@Biddyjr 4 года назад
Not even 10 minutes later.
@TytonidaeIndustries
@TytonidaeIndustries 3 года назад
more like "let me place my beer in this bespoke modular large cup holder" lol
@GeneralBurkhalter1
@GeneralBurkhalter1 4 года назад
Its so hard to find companies that have the two most important values anymore; quality and honesty. To see a company like yours do so well makes it all better - especially in these wild times. I'll go out on a limb and say I speak for everyone; you guys deserve all the success you've found over the years, and I know you'll continue to find great success in the years to come. I know my family will love our new dining room table when it finally comes! Any chance you'll let us see more behind the scenes/reactions from people? Seeing stunned shock is always fun!
@hillmath9059
@hillmath9059 4 года назад
Whats next?.. "War, we are going to war" - D.C.
@MikeSaltzman
@MikeSaltzman 4 года назад
​@@hillmath9059 I assure everyone, the internal communications from DC do not differ from what he is saying in WL. Definitely was a reference to "fighting in the shade" today.
@kylekujawa
@kylekujawa 4 года назад
I reached out to customer service about a question for masters vaults, and they were very prompt nd polite. I just wanted to give them a shout out here
@Sepfy
@Sepfy 4 года назад
As a backer that actually got a slot in the first 100 (but didn't get into the free shipping tier for some reason)...I love you guys. In all seriousness, if you crank them out faster and get them out that will more than make up for the sting!!! I'm honestly almost tiering up watching y'all
@sirbrandalf7813
@sirbrandalf7813 4 года назад
Odd, my GF got in free shipping as backer 155.
@Sepfy
@Sepfy 4 года назад
@@sirbrandalf7813 Ouch, sadface for me but congrats to her! I selected and backed but the screen either refreshed or flashed or something...buuuut I didn't want to mess with it since I'm still in Wave 1!
@sirbrandalf7813
@sirbrandalf7813 4 года назад
@@Sepfy yeah, still pretty darn good relatively speaking.
@teagan_p_999
@teagan_p_999 4 года назад
I read a lot of comments of people that lost slots logging in and processing payment. Could be they count the backer number on the first click but you don't get the pledge slot until after that.
@Mason8275
@Mason8275 4 года назад
I love Dougs passion to fix a problem that he had no obligation to fix. This is the reason Wyrmwood is one of the greatest companies out there. Love to see you guys doing your work and look forward to getting my hands on my table and sharing it with my group. Shout out to Jason doing his job as well. Can’t get blinded by your passion. You guys can pull this off I can feel it. 12 min pushed me to wave 8.....let’s see if I can get a earlier slot!
@timc2871
@timc2871 4 года назад
I was just able to upgrade from Wave 8 to 6. Might want to go check again for open slots.
@Mason8275
@Mason8275 4 года назад
@@timc2871 Ha same here! Wife had to snag it while I stepped out. But we got it! Still not till July but hey not gonna complain!
@DanielDugovic
@DanielDugovic 4 года назад
They're a great company but goodness, a site failure is nothing to start a war over. I'm mildly horrified by their overzealous commitment for people's entertainment.
@duncanfischley3504
@duncanfischley3504 4 года назад
We got a Lilliput in Cherry with a Topper. Our thought being to expand the table when we move into a bigger home since we can't really put/afford a large table at the moment. Super stoked to fine more out about the conversion kits and to get the table! Thanks Wyrmwood!
@pillarsofadventure
@pillarsofadventure 4 года назад
James's whole demeanour is like "Yup that's a lot of tables, imma just go build 'em today no problem.".
@rpiazza72
@rpiazza72 4 года назад
I like how we get a look at these behind the scenes conversations of consequences. It makes me feel good about dealing with this company. I have a sense about who my money is going to and it makes me appreciate the quality more.
@dylanarruda5601
@dylanarruda5601 4 года назад
The girlfriend and I splurged on an espresso maple medium table for our new apartment! So excited to get it!
@bkjftribe
@bkjftribe 3 года назад
Your players will definitely enjoy it
@Fsudryden
@Fsudryden 4 года назад
I love Doug as a CEO. I mean he could have easily said "Let's enjoy this moment for everyone." Yet he knows unless they do something they can join the group of bankrupt companies that kickstarter has made. The quote he gave "We are going to war." is amazing! That is the exact mindset and I was part of that awful launch and was pushed back 3 tiers because of it, but because everyone at Wyrmwood has said lets just build and make it up to them has regained my confidence. You guys (and critical) are the best companies I have ever interacted with in my 43 years of life.
@jerryfranke9745
@jerryfranke9745 4 года назад
I'm okay with us getting pushed further out than we'd like because demand was so high. It happens. The part that really hurt was the frustration of the Kickstarter experience as outlined in the video. It reminded me of my days in college when we registered for classes via phone and you were sitting there primed for when the phone lines would open up in order to get the class sections you wanted/needed, but would get a busy signal 95% of the time and have to hangup and redial, hangup and redial, etc. That was a ton of stress, and buying a table shouldn't be stressful. So thank you for recognizing that and working to make it up to us. I just fear that expanding the earlier tiers will just create more of that stress and frustration. Honestly I'd prefer it if you just kept it as is and worked to fulfill tiers faster than they're currently set.
@SurelyLightFoot
@SurelyLightFoot 4 года назад
Buying furniture in general is pretty stressful. Having to add in that you have to try to queue is added stress that really isn’t needed. I have a table right now that I inherited that I was looking to replace however I knew the chaos of their other ks so I didn’t even bother right now. I’ll wait to replace the table when they publish on their website unless somehow the spouse decided she would have it purchased already and we just get when we get it.
@optimusprimmv1
@optimusprimmv1 4 года назад
Agreed. Just honor the current tiers and backer order. Trying to re open early slots will just be a repeat of day 1, with wyrmlings clogging each other out of the system trying to move up, and random new backers getting the slots.
@elliefleming3534
@elliefleming3534 4 года назад
Maybe this is why I'm not really stressing about this, as well. I didn't have to call in for college courses, but we were some of the first classes to use online registration, and if you lived off campus and had dial up internet, it was a dicey process, to say the least. You're right, the kickstarter does have a very similar feel.
@chaosmedia8095
@chaosmedia8095 4 года назад
We should call season 6 wyrmpockalypse as they go through making all these tables
@n3kkidninj4
@n3kkidninj4 4 года назад
That timing will likely make it season 7 or 8.
@NickStorrs
@NickStorrs 4 года назад
Right!? At the pace these guys are going to be moving - do you think Bobby can cut dovetails and hold a camera at the same time?
@hillmath9059
@hillmath9059 4 года назад
wyrmageddon
@Grandtheatrix
@Grandtheatrix 2 года назад
This comment has aged well through seasons 6-9 :P
@mattlang5194
@mattlang5194 4 года назад
I wouldn't focus on trying to completely "right" anything that happened as a result of Kickstarter crashing. The tables look excellent and I don't think anyone will be upset long-term. IMO I think the best path forward is what you mentioned; trying to build up a production buffer. Next steps that would be great might be developing some matching chairs/benches for the table and making some lower-cost accessories as well. Maybe use the cupholder design concept (plastic/metal container in a wooden frame) to create more low-cost options for things like components, snacks, etc.
@Hellsong89
@Hellsong89 4 года назад
Given its popularity, this table will sell well after the kickstarter, so maybe give 5% off from accessories for all the backers, if they want to make it "right" and that can be done later when accessories are published. At the moment they need to keep their eyes on this project and manage that efficiently. I find it odd that kickstarter wont give out any order information before campaign is over, so production can be started if deemed safe option by company.
@scottchladek1770
@scottchladek1770 4 года назад
If y'all are able to move up production and delivery, you will get even more customers as the long delivery dates is killing further sales.
@hillmath9059
@hillmath9059 4 года назад
Agreed - but do they need further sales? They just doubled their annual income with one product offering. They need to make sure they stabilize first.
@avairion8366
@avairion8366 4 года назад
Hey Wyrmwood, I'm a little worried about one of your proposals. Ramping up production is great. However, if you open more slots, there's the danger that folks who came in to back really late will get those slots - that doesn't help the folks who got shunted down like 7 tiers, even when they were there at the first second of the KS. I think you're better to leave the tiers as they are and ship them earlier. Do it in the order of the waves, don't makes us rush for the earlier slots again. Thanks!
@d_dave7200
@d_dave7200 4 года назад
This 100%.
@avairion8366
@avairion8366 4 года назад
(I emailed wyrmwood about this, but if y'all feel the same, hit them up here: wyrmwoodgaming.com/contact-us/ More voices = more weight to the message. )
@BobShanky
@BobShanky 4 года назад
Agreed
@YouMeEvery1
@YouMeEvery1 4 года назад
Agreed. You'll get the exact same issues with people disgruntled with missing a slot and breaking the system. If you want to do anything with tiers, look at backer numbers and automatically move them up by backer number.
@robertkircher2496
@robertkircher2496 4 года назад
Absolutely. If they going to commit to 700 tables a month (oct numbers). Keep the order and start with February. The October tables would be 4 months (and everyone after) early .
@gorilae3050
@gorilae3050 4 года назад
the moment when your kickstarter surpassed the last 5 that you did in less than 24 hour...
@EstesZ7
@EstesZ7 4 года назад
Thank you for acknowledging the Kickstarter issues! The fact that you said something about it really shows your care and feelings towards the Wyrmlings/backers! So excited to see where Wyrmwood goes in the next 10+ years.
@belladonnaRoot
@belladonnaRoot 4 года назад
The issue was that Kickstarter isn't designed to have literally 2000 people trying to get into just 300 slots on a tier, simultaneously. Their system is built to let people start the finalizing process (without reserving a slot), then checking if the slot's available once all the payment info is submitted. It's not like Ebay/Amazon/others use, where only 300 people could put a given product into their cart, and it has a time limit. That's not something that Kickstarter can change. I'd tried for wave 1, but by the time I got my details in, "the reward was gone" (I know, shocker). I skipped over Wave 2 even though it was available and went for Wave 3 and got it without issue. I think the people who only went for the earliest available tier got caught in the log-jam over and over. And yeah, there's little you can really do about it right now. You can make "the suck" suck less by stepping up production to get tiers out quicker than anticipated, but I think adding more slots to existing tiers is going to cause more problems than it solves (ex, if you have to cancel your spot to get a better spot, you could get caught in limbo where no new spots are available by the time you submit details, but someone took your old spot). I think the only way to prevent this issue in the future is by either using your own system, or going with another purchasing method. It's rough, cuz it's a large quantity of long lead items; idk if there's
@ScarletWhisper13
@ScarletWhisper13 4 года назад
A bit late but you don't have to cancel your pledge to switch to a different tier. You just hit "manage my pledge" on the campaign page and it gives you the option to add/subtract from your pledge or switch to another tier with the system saving all your info. My friend was able to go from Wave 8 to Wave 4 with no problem once they expanded. Again a bit late from this one but, for future reference, it might be a helpful tip for some.
@JeffSlocum
@JeffSlocum 4 года назад
We've heard a lot about the spill proof gaskets, but we haven't yet seen you pour a glass of water on a table. Let's get on that!
@TDGCmote
@TDGCmote 4 года назад
Yeah. I’ve always wondered what it would be like to see wyrmwood show us the craftsmanship of their tables in the same way that they do their dice vaults and trays. Edit - craftsmanship
@NattyAK
@NattyAK 4 года назад
I got Small Table, Espresso Maple, Ash Felt, Espresso Maple Topper with so many accessories!
@Megawhatsreallygood
@Megawhatsreallygood 4 года назад
I got a Medium Padauk table, extra felt, battle mat and acrylic overlay.
@HisRyanness
@HisRyanness 4 года назад
It feels like you folks might have out-grown Kickstarter at this point, especially with the way that the tiers work. Maybe next time you should take pre-orders directly on your website (still with a minimum total $ value like Kickstarter does). Then there's just one global queue rather than a bunch of tiers that people have to madly get into before they fill up, and you know what everyone ordered right away. I'm sure building out the functionality you need and making sure it scales to this size would be expensive, but you'll also get to keep the 5% in Kickstarter fees. Seems at least worth looking into to me (you know, when you don't have thousands of tables to build xD)
@jacoboblanco1555
@jacoboblanco1555 4 года назад
I like this idea, mostly cause it means I can apply for a job at wyrmwood. 😆
@n3kkidninj4
@n3kkidninj4 4 года назад
@@jacoboblanco1555 I've seen enough Wyrmlife to know you should just put together a demo or presentation and pitch it to them. If they like it you'll get the job.
@richarddurrer9617
@richarddurrer9617 4 года назад
@@jacoboblanco1555 I don't think they have a server farm that could deal with it honestly.
@richarddurrer9617
@richarddurrer9617 4 года назад
I was trying to reply to @Ryan McLeod
@hillmath9059
@hillmath9059 4 года назад
They talked about this last season, they needed to know what type of ball game they were getting into. If this only did 1 million they would not be going to get more machines. They needed to know what to buy so they could perform the best. Its a great business model, get the money first, then make the product. Its just a bummer for the consumer to have to wait. But we live in an instant gratification world. I enjoy waiting, it reminds me that good things take time.
@merck__
@merck__ 4 года назад
Honestly, opening the tiers again will just break Kickstarter again.
@hillmath9059
@hillmath9059 4 года назад
Yeah, dont make us go through that again.. Just do your best and we will be fine. It was a lot of in the moment emotion, not lasting feelings.
@jhmirage
@jhmirage 4 года назад
Totally, totally agree. Please DO NOT reopen tiers. I was sad to end up in wave 4, but I will NOT feel better to have people who weren't there at all the first day jump ahead of me. That feels terrible.
@dc345601
@dc345601 4 года назад
Jeff Hoffman I don’t know man, I was on the site starting at 12:30 ET just waiting for it to open. I got my apple payment through at 1:55 and KS proceeded to rail me until I was in wave 8... I blew a half day of PTO when I could have just casually logged on and grabbed wave 8. But I see your point, it would suck if someone just casually walked in and jumped ahead. It would be nice if they did slide some folks up a bit that got screwed, I do have a screenshot to prove I was there right out of the gate but that’s a lot of work to verify people.
@jhmirage
@jhmirage 4 года назад
@@dc345601 Yeah, I hear you. Almost nobody who showed up in the first 5 minutes was totally happy with how things played out... but hopefully they'll find a way to ship to everyone ahead of schedule, but in order, and that'll make us all (reasonably) happy. Seems like the best course now.
@markgriffin2286
@markgriffin2286 4 года назад
Was there at 155 and ended up in wave 10, but I don't expect it to go any better a second time around
@Ryuhime12
@Ryuhime12 4 года назад
I’d agree, think opening more spaces in the tiers might drive additional resentment for people who got in later ones. Like, first they already couldn’t get in then now other later people get to ‘cut in line’. Think the lowest cost and best benefit to everyone will be to ramp up production, the advantage is the modularity right so you’re on the ball already with creating all the core elements as soon as you can to get a head start and then assemble when ready. But congratulations wyrmwood and keystone, you love to see good people be successful, a rising tide lifts all boats and all that.
@annerichmond
@annerichmond 4 года назад
I am really appreciative that you recognized how shitty the backing experience was - I know you guys spend a lot of time being the "bad boyz of tabletop" and celebrating yourselves as industry disruptors - and the product/marketing you do speaks for itself, it's why we're all here. But the empathy is very appreciated and it makes me feel like in the moment when I had been kicked out of early bird and then 3 more tiers and pushed forward with my pledge anyways - even though I almost backed out in a split second of being annoyed - I made the right choice to stick with y'all and just GET THAT TABLE. I'm excited to lose track of time and then get my table next year and feel like I got a really nice present for myself.
@jeremiahhuggins4061
@jeremiahhuggins4061 4 года назад
one of the guys that got locked out....total bummer, cant wait for the table and super happy to hear theyre trying to move up all the date!!
@katschmidt9755
@katschmidt9755 4 года назад
started with the liliput, topper and accessories but budgeting over the next 58 days to see if I can upgrade to the coffee table
@MrRtkwe
@MrRtkwe 4 года назад
You can also upgrade when the backerkit/pledgemanager goes live from all indications.
@katschmidt9755
@katschmidt9755 4 года назад
@@MrRtkwe planning for that too! Kickstarter ends VERY close to my birthday, so I'm hoping I can finagle upgrades there ;-)
@n3kkidninj4
@n3kkidninj4 4 года назад
@@katschmidt9755 Classic, "I'm not expecting money, but if I get some..."
@jacoboblanco1555
@jacoboblanco1555 4 года назад
I think adding more slots just extends the suck even further. The niceness of getting moved up earlier won’t manifest for people until months and months from now so there’s no upside for you. The sting of watching other people get in before you is immediate. Just leave it as it is and try to ramp up production. Honestly nobody can tell the difference of a few months.
@kelseybeckman1723
@kelseybeckman1723 4 года назад
Here’s me; I’m not speaking for anyone else. I got the email and was there when the free shipping was the wave I could pick. I had the freeze issue multiple times and ended up in August. That was unfortunate but I knew this was gonna be big so I had somewhere in my mind expected that. In the end August is perfectly fine with me. I don’t want them suddenly overworking themselves and sanity, quality, or something else being sacrificed to make up for the slowdown.
@CJS-mh9nx
@CJS-mh9nx 4 года назад
I got bumped from next June to 2022..
@phreddalicious
@phreddalicious 4 года назад
I've been waiting to see everyone's reaction to that KS launch.
@stevengarcia8000
@stevengarcia8000 4 года назад
Like many of the backers I went through the slide down the tiers from free shipping down to wave 5. I love the idea of ramping up production on the tables faster to ship earlier than the estimates in the waves (IMO this is the fairest approach given where we are). The idea of opening up more slots in the early waves and racing to get a better slot feels kind of random and would probably upset a lot of people.
@stevengarcia8000
@stevengarcia8000 4 года назад
It looks like they went ahead and opened up 100 more slots per tier which I didn’t see while at work. While my date doesn’t change, 400 people who were further back in the line now get their table before me. I appreciate the attempt to fix things, but this was not a good customer experience.
@madieh1597
@madieh1597 4 года назад
According to 2019 numbers This kickstarter is currently between Tainted Grail ($4.9 million; board game) and Shenmue 3 ($6.3 million; video game) at 15. None of the top 20 that were related to board games are out of business and 1 company that is out of business holds 3 separate slots. I would say that those of us who game have shown to be strong and loyal to the board games and the accessories. I would be surprised if this didn't break top 10 ($8.5 million) when we are at $5.3million in a little over the first 24 hours. Congrats guys!
@blacksmith1066
@blacksmith1066 4 года назад
WOOOOO! I love you guys, and I wish you luck going forward! I think I speak for a lot of the community when I say that we're here to support you no matter what! The coming months will be incredibly difficult for y'all, but we'll stick with you through it all, because you deserve it!
@maxwelldavis7076
@maxwelldavis7076 4 года назад
Word up to the 84 folks waiting 15 minutes early :)
@maxwelldavis7076
@maxwelldavis7076 4 года назад
Sadly, I have to reduce my pledge. I just found out I have $2200 in car repairs to figure out. Not sure I'll be able to come up with the cash for cherry this time around even in a Lilliput...
@richarddurrer9617
@richarddurrer9617 4 года назад
I was clicking on it at 1:50. Then found it didn't matter for time cause of International shipping timewise. However silver lining at least I got my order in.
@katschmidt9755
@katschmidt9755 4 года назад
Thank you @Wyrmwood! I managed to move my delivery from November to May! I was hit by the Kickstarter snafu and I'm happy I was able to update my pledge to an earlier delivery window. Can't wait!
@catskillz3281
@catskillz3281 4 года назад
"Will be disappointed if we don't hit a million on day 1." You got your wish, and then some Doug!!!! Good job, guys
@richarddurrer9617
@richarddurrer9617 4 года назад
Bummed at the International delay, but totally understand and agree with the logic and dynamics of your solution on the FAQ. Just hard to spend that cash and wait that long for my product. (Oh and by the way I did back Medium Maple not sure what else beyond that)
@stephenswoodworks8510
@stephenswoodworks8510 4 года назад
So excited for Wyrmwood and Keystone right now! The tables are absolutely amazing! I'm one of the makers they reviewed products from back a few months ago. I have a 5e spell tracker campaign running if anyone is interested. Congrats Doug and Jason!
@meaghanholmes8345
@meaghanholmes8345 4 года назад
You all rock! Would absolutely love to get my table sooner, however I hope you don't feel too stressed about what is out of your control. Keep the quality level you are known for and don't overextend. Wish we could give you the money sooner so you could have the capital to get going. Congratulations! :)
@JesseAStern
@JesseAStern 4 года назад
"About Wyrmwood: Wyrmwood is a small, customer-focused company..." Time to adjust that description XD
@PatrickUnrated1
@PatrickUnrated1 4 года назад
If it's helpful at all, we got in Wave 1 and we are looking to buy a black walnut medium table with same wood topper and black walnut lillput with same wood topper along with some accessories.
@Cas4nova
@Cas4nova 4 года назад
Luckily I watched the video at 1720, made sure I was home, got the email, and got into Wave 4. The things you do like this for your customers have made me one for a lifetime for sure.
@csumb90
@csumb90 4 года назад
Getting the coffee table with topper, Padauk all the way, and see how many accessories I can save up for over these next 60 days.
@Monbo3742
@Monbo3742 4 года назад
Going to be playing on a medium black walnut table in wave 3. Apparently I was going to get it earlier but I was trying to pledge while hiding in the bathroom at work and kickstarter told me something went wrong the first few times around. Only found out later that I accidentally gave up my earlier spot.
@kathathaway1632
@kathathaway1632 4 года назад
Whooo for medium black walnut!! Totally understand, I missed the memo of delay at first and was on shift stalking kickstarter every two minutes.
@synthspence
@synthspence 4 года назад
I got myself the Maple Coffee Table with espresso topper. May upgrade to an espresso table as well, not sure. Same problem most had. Was in at 10:54 AM PST and tried the early bird. Got kicked down to October. Got the email. But, it came in at 11:01. I don’t blame you guys at all on this and I appreciate all that you do. I wasn’t happy at how it all went down at first but now I’m grateful to be apart of this Kickstarter. October 2021, Big Red is ready ❤️
@unepommeverte17
@unepommeverte17 4 года назад
almost the exact same thing. i think i got the email before it launched, but i'd also signed all four of my email addresses up for it lol. refreshed at 10:54 exactly, saw the empty early bird tier, ended up with september only because after getting kicked out of early bird, march, may, and july, i thought maybe it'd work if i skipped the next available one (august) to the one after.
@synthspence
@synthspence 4 года назад
unepommeverte17 That’s a big problem I don’t think they saw happening. Was people getting bumped lower from early bird to then going down the list while others are going for the lower waves and eating up that up to have people being funneled in both directions
@unepommeverte17
@unepommeverte17 4 года назад
@@synthspence i hope you got in to an earlier tier!! i just got april :D
@synthspence
@synthspence 4 года назад
@@unepommeverte17 I was able to move into September. Still a jump but oh well. It'll get here when it gets here.
@2muchalredy
@2muchalredy 4 года назад
TLDR: disappointed in launch, but still excited about it. The Good: All in all, I'm actually pleased about the streamlined Visualizer and how easy it made calculating my pledge, aside from shipping, and I have to admit that things could have gone much worse. The site layout could have used more polish (redundant information in some areas but lacking information in others, lack of info for stretch goals, lack of shipping details, etc.), but conveyed the product accurately and highlighted why the product is so awesome. The commitment to quality and an eagerness to satisfy the customer by Wyrmwood is unparalleled, and I'm confident about the fulfillment stage. I'm excited that I managed to get my pledge in comparatively early even with the technical difficulties of the site, and I'll be a proud owner of a padauk Lilliput and accessories with the intent of upgrading once I have more space. It's thrilling to be a part of this campaign, and I'm eager to see where this takes Wyrmwood. The Bad: As one of the people who were actively waiting to pledge at launch, literally sitting at my computer staring at the Kickstarter page an hour before, I'm honestly extremely disappointed in how things went down. The signup list to be notified 15 minutes early about launch was worthless because of delays (I got mine 15 min AFTER launch) and I only knew the project went live due to a phone notification from Kickstarter because I follow y'all on that platform. The actual Kickstarter page had trouble loading due to high backer volume (which is admittedly not Wyrmwood's fault). By the time I'd get my payment info entered and submitted (with autofill on for my bank info to submit that much faster), the tier I was aiming for and the next tier would be full and I'd have to try again, pushing back which tier I could enter. This happened 3 times. I wound up in Wave 7 (August Build) and received my confirmation email from Kickstarter at 11:08 AZ. The shipping costs are, as always with a Kickstarter, vague and confusing. I feel like more prep work on the tier limits, page design, and communicating with Kickstarter for more site bandwidth at launch would have made the customer experience much better.
@kekeaneli
@kekeaneli 4 года назад
I’ve only backed currently backed at the Lilliput level since I have to have surgery but want to try to aim for the coffee or medium table. Worst case, as Doug said, it’s a marathon and I’ll upgrade later. ^_^
@kevincastille3269
@kevincastille3269 4 года назад
Congrats on the success of this campaign! I'm happy to see and love/respect that you're trying to make things better for all those who had issues at launch. You won't be able to make everyone happy, but I think you'll make many more happy! All you can do is try, and you guys are awesome at that!
@Olson34
@Olson34 4 года назад
Congrats to everyone that won a table. I can't want to see how well this does
@DomesticWithAnMD
@DomesticWithAnMD 4 года назад
I can't wait until I can buy one of these babies in 2023 or beyond when I can get one shipped internationally. Would love to have been part of the kickstarter, but the lag on international orders just doesn't work with my situation. Good chance I'll end up buying one when they can be ordered from the website in a couple years though if my interim solution doesn't live up to the task.
@hillmath9059
@hillmath9059 4 года назад
They have an international 2023 tier. They opened up a second one.
@alcovitch
@alcovitch 4 года назад
@@hillmath9059 His point was the date for international backers sucks balls. He CAN"T wait till 2023. I agree I wouldn't pay a 2k+ table 3 years out. The lag in shipping for international backers is dumb. I'm not even that far way in Canada but it's treated like it's being shipped overseas...
@zathrodock3977
@zathrodock3977 4 года назад
Can we please all appreciate how Jason challenges the blue sky and rainbow theories to make sure things don’t end up a dumpster fire, please? Never underestimate a devil’s advocate or someone challenging decisions in these types of situations. Great work to you all! Looking forward to watching this thing take off!!!
@dancaldwell7907
@dancaldwell7907 4 года назад
You guys have been the best customer service I've ever dealt with. I'm so excited to see where this takes your company and keystone. And the fact that you guys are taking such drastic steps to overcome a kick starter problem is incredible.
@MatthewSipe
@MatthewSipe 4 года назад
I really don't like the idea of adding more numbers to the tiers. I was there at the launch and even clicked early bird but after multiple freeze ups and refreshing I got August. Now I potentially have to go fight the kickstarter system again or other are going to get in line in front of me? I prefer the idea that you guys just fulfill as fast as you can. If you get to my wave early then great, but don't put 100s more people in front of me by adding more to the tiers, it feels like letting people cut in line and honestly is a punishment if I don't jump on those emails to try and improve my spot.
@ARocker42
@ARocker42 4 года назад
Apparently they did it anyway. I went from having ~1800 people in front of me to 3200 people. How is that better?
@optimusprimmv1
@optimusprimmv1 4 года назад
Agreed 100%.
@ryanfitch750
@ryanfitch750 4 года назад
How are you being punished? You locked in your delivery date. There is literally no impact on your individual delivery. The fact that more people are benefitting is not hurting you. You were even given just as much of a chance to get an earlier delivery. Them ramping up delivery time tables is only benefitting you.
@optimusprimmv1
@optimusprimmv1 4 года назад
@@ryanfitch750 It is a sort punishment, because if they just increase production without adding new early slots, then everyone just gets earlier deliveries and benefits equally. Opening new slots takes the possibility of early delivery away from everyone equally, and randomly gives it in larger time frames to a few people who are lucky.
@ryanfitch750
@ryanfitch750 4 года назад
@@optimusprimmv1 That isn't a punishment. If the new tier slots delay the delivery of later ones then it is a punishment. The OPs life changed by an amount of 0. No positive or negative net gain as of now. Feeling unsatisfied with Wyrmwood's decision is certainly valid, but don't try to claim you are being punished.
@elliecary2595
@elliecary2595 4 года назад
You guys are legit amazing, and yes, Kickstarter did fail. We didn’t even bother selecting details and we went through 3 waves of processing hanging and failures before we tried skipping a wave and finally got it to process. Free shipping to Alaska would have been awesome! For our order, we are either getting the medium with conversion to large assuming the conversion kits are available before we have to pick, or the large Padauk with topper if the converter isn’t available yet. Plus a plethora of the accessories in matching Padauk. We have been waiting for months for this and eyeing tables for 2 years now. So excited!
@GeneralOverviewO7
@GeneralOverviewO7 4 года назад
Now is quite possibly one of the best times to buy a gaming table. Local stores still arent allowing a whole ton of gaming, if any at all, to be done inside the property, so having one at home is honestly a great idea. And with how modular your table really is, it should be a no-brainer to go wyrmwood if ever someone wanted a gaming table. You guys'll do great.
@BobShanky
@BobShanky 4 года назад
I love that you guys are doing your best to fix Kickstarter's mistakes. I think doing your best to ramp up production and get tiers fulfilled earlier is the best option. Opening up the tiers again is just going to cause more chaos. Let people report with their backer number and exactly what they want so you can get ahead of the curve.
@shadowhawx
@shadowhawx 4 года назад
So, I was hit hard by the kickstarter bat and got knocked from March all the way until August yesterday. It was a disappointment but tbh I am super excited to be able get a Wyrmwood table. I am also super excited to be able to support the Wyrmwood and Keystone companies. It is great to see quality craftsman being hired and having jobs during shitty times like this. Then you guys opened more slots up and that was the icing on the cake. I moved from August down to April and I really couldn't be more excited. Thank you all for helping with a situation that wasn't really in your control. I got into Wyrmwood through Wyrmlife and this is my first purchase. Without these videos I never would have had the chance to do this and I am grateful for what you guys do.
@kirapulchinski4770
@kirapulchinski4770 4 года назад
Love the tables and can't wait to get our coffee table. My husband and I have been together for 13 years at the end of August and we've never bought "real" furniture until this kickstarter. We're starting as big as we can and can't wait to get the kits to make a bigger table down the road. Thank you so much for doing this. Our core group of friends will be starting our first campaign, hopefully, in early 2021 and we're all excited to play on this table. We've settled on the Espresso Maple with the charcoal felt. Again we love you and the work you do. Can't wait to see you grow even more! Congrats everyone at Wyrmwood and Keystone!
@angelofdusk13
@angelofdusk13 4 года назад
I'm no position to purchase this kind of gaming table, but now I have something to aspire to--it looks like you folks have thought of EVERYTHING anyone could possible need, and the craftmanship is just downright GORGEOUS!
@zacharyp15
@zacharyp15 4 года назад
This is the first Kickstarter for Keystone and it's so great to see everyone so excited about how successful it's going. And even with the problems and worries, James is so ready to get going and tackle the whole thing. It's just great to see.
@katelynvedwards
@katelynvedwards 4 года назад
I got so emotional watching you guys watch the Kickstarter hit one and then two million! Couldn’t happen for a better group and company. Congrats you all!!!
@montangraves03
@montangraves03 4 года назад
Medium Walnut table with topper and a bunch of other accessories. Was crushed I didn't get in an early slot because of kickstarter...for like an hour, then loved watching how well it went for you. Now I'm just rooting for your success and all the cool stuff I get to buy from you for years to come.
@rytariusv2532
@rytariusv2532 4 года назад
I was there at the 5 min. launch constantly refreshing and got pushed all the way to teir 4, even got an email saying oops sorry you didn't get that and then got one saying I got it but didn't. The option to get earlier tiers is cool and all but there are people that work till midnight( I am one of them) and the fact that I wasn't able to find out about the extra tier slots till 6 hours later doesn't feel all that great to be honest. At this point with how much the goal was broken a couple of free accessories would be great.
@stevejackson3815
@stevejackson3815 4 года назад
1 MILLION IN 10 MINS?!?! I'll be honest Dougie, I was real sceptical when you wanted 1 mill first day. But this demonstrates just how powerful of a marketing tool that WyrmLyfe really is. Simply incredible. Well done media team.
@simonboucher7152
@simonboucher7152 4 года назад
Considering all the "main assembly" are the same for all table, create a stock of those now so that when the actual orders arrive, you only need to produce the upgrade parts.
@domthebom22
@domthebom22 4 года назад
I am glad to know I wasn't the only one experiencing problems. I logged in with the WyrmWood headstart, and kept getting frozen out of the system. I missed all of the early tiers and am so glad doug cares so much about us. I hope that I can get into one of those unlocked tiers and get my table much sooner than expected. Either way Love you guys and its amazing that you even take the time to make the WyrmLife episodes. Its been a journey and cant wait to see what WyrmWood becomes.
@syazamuzini3299
@syazamuzini3299 4 года назад
Holy cow! Ten winners?! Congratulations, you guys! With that said, as someone who is passionate about customer service, listening to what Doug had to say warms my heart. But I also appreciate what Jason had to say to avoid Wyrmwood from jumping into anything too early. Wishing the entire Wyrmwood and Keystone family all the best and that everything will run smoothly! Congratulations once again for an amazingly successful kickstarter! Its been one heck of a ride and its only started 💕
@keeleyclark1284
@keeleyclark1284 4 года назад
Espresso walnut liliput! It's going to fit perfectly in my small living room! I know I'm going to be one of thousands to say this, but thank you guys so much for the amount of care and love and attention you put into everything you do! I am so looking forward to getting my table and just glad that you guys truly feel for the people that got bumped by Kickstarter. It means so much to see you guys care about the people that love to support you! Congratulations everyone, and continue to crush it!
@arkurianstormblade4109
@arkurianstormblade4109 4 года назад
Thank you for being so open and self aware of Kickstarter pitfalls! As an economics student I know why so many KS get int otrouble, scaling up production is an absolute nightmare for these small, non-business minded companies. I even wrote a paper for a college class talking about the relationships between Overfunded Kickstarters and delays to Final Product (I didnt even touch the failed KS's in my number crunching, only mentioned them). Not saying you won't have some hiccups (especially with how the world trade is currently), but better to get ahead early!
@aronagerton2909
@aronagerton2909 4 года назад
"This is the beginning. Not the end."
@jamesash7368
@jamesash7368 4 года назад
I love how James has gone from passionate but a little sad that his business has been struggling, to total wood working fury after the initial numbers came in. You can see this meant so much to him and how pumped he is for his workers.
@mehtalks
@mehtalks 4 года назад
It was super frustrating at the launch to have Kickstarter stall so much, got in each tier (free shipping through wave 8) and stalled every time until I finally got in on wave 8. Really appreciated the chat about it all and focus on production to try and make up for something that was completely out of your control with the platform. ❤️
@johnsebastian1671
@johnsebastian1671 4 года назад
Medium Expresso Mable with topper, charcoal surface, wave 2
@jacobdwyer966
@jacobdwyer966 4 года назад
Same exact order here, only added a battle mat since I don’t currently have one
@fubarbox
@fubarbox 4 года назад
Not sure I can afford a table myself, but I love these videos and couldn't help but grin ear to ear and laugh a bit to myself watching you all see the totals go up. 100% big congratulations to you all and thanks for sharing this. Nice to see excitement like this with everything else going on in the world!
@brumogden7704
@brumogden7704 4 года назад
Grats Table Winners!
@xnatcat13
@xnatcat13 4 года назад
I love all of the guys freaking out but struggling not to curse lol
@alterans
@alterans 4 года назад
I’m glad for yawlll. I was one of those people who clicked the button at 1:57 to lock my place in and it all fell apart. Sadly I ended up not pledging for a later delivery. I look forward to watching yawll grow.
@dmzeph7034
@dmzeph7034 4 года назад
I wanted a modular table so much...Large table, I want the big boy. I was tuned in on the original launch day, only to be shut down for a week. The following week, a little event occurred in the midwest that maybe you've heard of...a derecho. And I live in one of the hardest spots hit. No power, no internet, no cell phone. I drove around the following night to find an available cell signal so that I could place my order via my phone. It will be October of next year, but I got it! Thanks Wyrmwood, for making sure the incident with Kickstarter got fixed!
@epik728
@epik728 4 года назад
YOU GUYS KILLED IT!!!!!! And I'll be taking mine Medium espresso with maple topper (normal) 6 small cup holders, 2 large cup holders , 6 modular organizers, 1 desk, 1 topper holder, 1 game divider, ash felt, battle map with acrylic all in espresso maple. I AM SO PUMPED!
@j.d.3597
@j.d.3597 4 года назад
Really appreciate that E-Mail blast, it allowed me to bump up from Wave 3 to Wave 2! Y'all are the best! Ready to self-report whenever you are!
@creativemetalbymarcus9655
@creativemetalbymarcus9655 3 года назад
Man i love the energy of these guys , looking forward to watching more videos from them and anything new they make
@jacobniedergall4872
@jacobniedergall4872 4 года назад
I know I like many were upset when KS dropped the ball and a lot of people who came early got pushed to the later tiers. However, I know I really appreciate the effort Wyrmwood is putting into trying to make it right even though it was not their fault. I think even if your unable to get our tables early everyone would be understanding especially since you are so open about the whole process. Super excited to get my table next year! Congrats on the success so far and I wish you the best of luck in months to come and don't forget to breath!
@alexisryan9901
@alexisryan9901 4 года назад
I wish I had enough to back this. Congratulations on your Kickstarter world record breaking success! Congrats on the giveaway winners. 👏🏽👏🏽👏🏽
@markmccallum1765
@markmccallum1765 4 года назад
It is refreshing to see a company that takes pride in top notch quality products and customer satisfaction... You guys rock. Almost wish I was up in your area so I could work with yall...
@christineconrad9763
@christineconrad9763 4 года назад
I"m not crying YOU"RE crying!! You guys totally HAVE THIS!!!
@sophiebouchard7910
@sophiebouchard7910 4 года назад
I love how transparent you guys are😊 it nice to actually see the behind of Kickstart and all the hard work you put into it.
@Warhuma
@Warhuma 4 года назад
International backer here (France) : Large BW table with topper! What an enjoyable moment to see your reactions to the day one result! Congratulations to all of you!
@firexheartedxmage
@firexheartedxmage 4 года назад
I am literally crying with how happy I am for you guys right now! I was on kickstarter and watched you hit both 1 million and 2 million. I know it will be stressful in the next few months but you guys will handle it. Congratulations, Wyrmwood!
@McandJr
@McandJr 4 года назад
I can by no means afford any of their tables, but watching Wyrm Lyfe and watching these genuinely great people succeed at what they are doing is just so rewarding in its own right. Congratulations on your success, Wyrmwood - it is really well deserved and I can't wait to see where this leads! Wyrmling4Lyfe.
@TonyRobetson
@TonyRobetson 4 года назад
living up to my expectations of you guys by not only acknowledging the kickstarter pledge problem but thinking of ways to make it right. great way to get my loyalty
@jimking6768
@jimking6768 4 года назад
You guys, working as a team, are really good at getting your presentations & products to a superior look so everyone who looks at the Kickstarter presentation or watches the Wyrm Lyfe you tube shows should be impressed. My wife would love it if I was that dedicated to things in life.
@davidfaux9820
@davidfaux9820 4 года назад
I so love this group of wonderful individuals! Congrats on the monumental success, and best of luck on getting everything ready to rock. I have no doubt that this will be the defining moment for your company and dreams in the best possible way. Not sure if I will be able to add my name to that list of Wyrmlyng table owners, or not, but I am sending love, respect, and joy to each and every one of those who have been able to make you redefine your wildest dreams. Cheers, love, and congratulations on this phenomenal beginning. You will win the war by doing just what you have been doing all along. Well done!!
@artificersbeard8050
@artificersbeard8050 4 года назад
Excellent video! The kickstarter trailer looked great, the compilation at the end was great with by far the most appropriate song I think for this season. I'm personally hoping I can get in on this, but ya'll keep crushing it! I can't wait to see what happens next.
@iggy880
@iggy880 4 года назад
Man, I had some computer issues that may have put the wood I want out of my price range. I love what you're making here, and so glad for Wyrmwood, and for James to see his company is gonna have work and survive...just not certain I can be a part of it
@san-mononokehime
@san-mononokehime 4 года назад
Super excited to see where you guys can go from here. Wyrm Lyfe can only get more chaotic from here on out. 😆 congrats!
@CaptEirikr
@CaptEirikr 4 года назад
Sitting pretty at 5 mil right now (8/12/2020, 4:45 est); that's absolutely insane guys. Congratulations, and I hope the team figures out how to process 5.7k + orders in a logical, efficient manner that causes minimal deaths.
@kylewright7882
@kylewright7882 4 года назад
Got a Medium Cherry table... with topper, topper block, and a bunch of accessories. May increase pledge again to add more stuff and increase to war gaming size per the wife’s instructions. I’m glad I chose you guys, just so hard to beat the quality of the work you put out.
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