We had to TEAR it DOWN! Patio Cover Nightmare Part 4

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Welcome to Part 4 of our "Nightmare Remodel" series! In this episode, we face an unexpected twist in our backyard renovation journey-we ended up having to tear down the patio cover! Join us as we share the challenges, lessons learned, and our innovative plans to redesign this crucial outdoor space.
In this video, you'll explore:
🏚️ Patio Cover Removal: Witness the process of dismantling the existing patio cover, and gain insights into the reasons behind this crucial decision.
📐 Redesign Strategies: Learn about our creative strategies for redesigning and improving the patio cover to better meet the homeowner's evolving vision.
🛠️ DIY Home Renovation: Dive into the world of DIY home renovation and discover valuable tips and tricks for managing unexpected challenges.
As we progress through this "Nightmare Remodel" series, we're committed to turning setbacks into successes. Whether you're an aspiring DIY enthusiast, a homeowner facing a similar dilemma, or simply intrigued by home improvement tales, this episode is sure to provide inspiration.
Don't forget to subscribe, hit the notification bell, and give us a thumbs up if you found this video insightful. Catch up on earlier parts of the series if you haven't already.
part 1: • Nightmare Remodel | Th...
part 2: • Nightmare Remodel | Ho...
part 3: • Stamped Concrete Wasn'...
WEBSITE - www.odellcompletelandscape.com
INSTAGRAM - / odellcompletelandscape
FACEBOOK - / odellcompleteconcrete

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Опубликовано:

15 сен 2023

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Комментарии : 430

@xXBuckOFiveXx 9 месяцев назад

This is a good example why as a contractor a detailed contract is extremely important; with materials, colors, product info, schedules signed for before the work begins.

@saramcdonalds9038 9 месяцев назад

DONT FORGET MY 20 YEAR WARRANTY LIKE YOU WOULD HAVE FOR THE SHINGLES ON YOUR ROOF

@teebo5298 8 месяцев назад

Man form experience, they we'll always always cause issues . It's not the wording it's the person . Just pos clients

@domo8676 7 месяцев назад

You took the words out of my mouth! Detailed contracts protect everyone! Easy to find examples on-line or as part of most licensing exam study materials.

@victorfebo2672 9 месяцев назад

It is my hope that she pays for all this inconvenience!

@parkwest11 9 месяцев назад

The customer always pays for their changes before proceeding!

@victorfebo2672 9 месяцев назад

I sincerely hope this is what happened in this case.@@parkwest11

@lhfloors 9 месяцев назад

Do they ?

@ApsychoticWAFLE 9 месяцев назад

@@lhfloors if they dont then youre a bad contractor

@maddierosemusic 9 месяцев назад

Not only that, I'm sure the smoother wood will cost 2X what this wood did. She needs to pay for the upgrade, pay for the initial install, and pay for the dump fee. Once you show her that large amount of a change, she might balk and accept the work. I have a feeling Odell just ate the cost.

@thomasevans9326 9 месяцев назад

Get ready to pull up the pavers as well. Some people you just can't satisfy no matter what!

@OdellCompleteConcrete 9 месяцев назад

Haha wait till you see what happened with the pavers 😅

@rdzmx 9 месяцев назад

😂😂

@okgroomer1966 9 месяцев назад

@@OdellCompleteConcrete Sometimes it's ok to call a customer a insufferable jerk and move on. You're never gonna make this lady happy. You should fire this customer

@digi3218 9 месяцев назад

@@OdellCompleteConcreteuh oh

@blazingstar9638 6 месяцев назад

@@OdellCompleteConcreteoh no! 😅😅😅 it is gorgeous tho! 😮

@theone4042 9 месяцев назад

This is not a financial loss. This is an educational class about who to avoid in the future - priceless.

@californiacritic9779 9 месяцев назад

He just puts a lien on her property. She can't sell with a lien on the property.

@richardpaz1919 9 месяцев назад

@@californiacritic9779what’s a lien never heard of that

@TheErockaustin 8 месяцев назад

A lien is a legal claim that someone can place on a property for a debt that is owed. In order for the property to change ownership, the lien has to be paid off or removed. For example, a bank will have a lien on your house as security for the mortgage. If you sell your house, the bank is paid FIRST to satisfy the lien before you can touch any of the other money. A contractor's lien is similar, though you typically can't force a sale like a bank can, and they are usually for smaller amounts. HOWEVER... I learned the hard way that there is a way around liens. I had a non-paying customer who owed over $8k for a painting job and he ghosted me. I had placed a lien on the house, and every once in a while would drive to his house to see if he would answer the door (he never did), and to hand deliver another notice. One day I pulled up and there was a moving van and a family moving in. I asked if they bought the house, and they said yes, they had owned it for a couple weeks. I eventually discovered that in order to get around several liens on his property, he and the buyer had done a deal to purchase the house in cash, bypassing the bank. The buyer then just went to a bank AFTER he had purchased it and took out a mortgage. I did eventually get a partial payment through civil court. The guy was a property flipper and total SCAMMER.

@domo8676 7 месяцев назад

No, it's a class in how to write a comprehensive contract that specifies all the details, methods, supplies and get it signed by the customer with Change Orders being quoted as additions to the original. A good contractor does not need to run away from a customer - they simply need to stick to the written agreement.

@TheErockaustin 7 месяцев назад

Sometimes there's nothing even a good contractor can do, even with an ironclad contract. I've had to "fire" two customers over the years who were impossible to deal with or please. @@domo8676

@nikieltaylor9799 9 месяцев назад

Seems like good experience to know either how to deal with customers like this or avoid them like your dad did. Cheers to you for pressing onward and getting it done!

@JohnVanMeter58 9 месяцев назад

I feel your pain. Fellow contractor.

@thuntermi 9 месяцев назад

I've always thought there should be a Yelp equivalent where contractors can identify problem customers so that the next guy knows who to avoid.

@cpad007 9 месяцев назад

Yelp is a garbage heap of a review site. I never use it or rely on it when checking out businesses. Yelp basically extorts businesses: if you pay them, the bump good reviews and you don't pay them, they bump bad reviews.

@maddierosemusic 9 месяцев назад

Yup, Yelp is only a suggestion, not the Bible.

@berg8970 8 месяцев назад

What would be a good name for such a website? Skinflints, Insufferables, Run for the hills, When hell freezes over, Toxic. I'm sure someone can come up with a good name.

@denjhill 9 месяцев назад

Just a thought but maybe running the boards through a cheap Harbor Freight planer to smooth them would have been cheaper than a complete demo. Planers are amazing.

@AW-yv9sq 9 месяцев назад

Yup good idea

@hextremelydesirable1648 8 месяцев назад

hes a rookie. the ends of the "lattice" didnt even meet flush with the ends of the "runners". horrible job altogether. but lets be clear about one thing. had the quality of the wood been superior his job would have went a lot better. youre no expert in crypto. HEX coin $0.003 PLS coin $0.00004

@domo8676 7 месяцев назад

Yup - I was there, also!

@sheilabundren2037 9 месяцев назад

This is frustrating me. I honestly think this lady is out of her mind. I hope she paid for all the wasted material. Looked great from my view. Thanks for sharing. You guys are the best.

@OdellCompleteConcrete 9 месяцев назад

My thoughts exactly

@tergar1 9 месяцев назад

You are truly a wonderful person. I believe this client is not easy to work with, but you display a lot of grace and did what the customer wants. God bless young man!❤

@OdellCompleteConcrete 9 месяцев назад

Thank you so much!

@coffeedrinker8577 6 месяцев назад

I agree. There must be a special corner in heaven for his endless patience for that customer. I do wonder whether she sabotaged the progress so that she didn't pay. :/

@californiacritic9779 9 месяцев назад

People will tend to show you their cards if you kniw what to look for. These are the type of people who aren't happy no matter how much you accommodate them.

@saramcdonalds9038 9 месяцев назад

WHEN YOU KEEP GETTING BURNT 🥵 YOU MAY NOT KNOW WHO YOU DEALING WITH SO OF COURSE YOU WILL CATCH AN ATTITUDE 😁😅😅 I DONT KNOW IF THEY SCAMMERS OR NOT

@californiacritic9779 9 месяцев назад

@@saramcdonalds9038I agree. You should do your due diligence when hiring anyone.

@scottm3130 9 месяцев назад

I hope you got a lot of your payment up front. I do not mind changes as long as they pay for the materials and labor you already put the time into. Should always listen to dad, he knows best.

@OdellCompleteConcrete 9 месяцев назад

Learning the hard way

@MrJramirex 9 месяцев назад

Hire a business lawyer and have them draft you a contract that you can use for all future jobs. She took advantage of your goodwill because if I have to guess, your signed contract was non existent or very basic. Also get any specifics and change orders in writing. This will also allow you to walk out of a job and get compensated for the percentage of job completed.

@rnemchev 9 месяцев назад

I hope you are paid for all of these efforts.

@OdellCompleteConcrete 9 месяцев назад

Only got half of what was due

@ringoou812 9 месяцев назад

@@OdellCompleteConcrete I'd go back and rip it all out. Cement and all.

@rnemchev 9 месяцев назад

@@OdellCompleteConcrete I wish you it never happens again!

@lcssay 9 месяцев назад

Put a lien on the house

@JMASON-qy7ki 9 месяцев назад

The way she walked up to the wood at 1:28 should have been a dead giveaway 😂😂😂. They are on video giving the ok for the wood before painting so if they didn’t like it they should have dealt with it or pay for new materials and labor.

@KarynSis 9 месяцев назад

My next door neighbor is exactly like this lady. From roofers, to plumbers, she’s always out there raising hell 😬

@californiacritic9779 9 месяцев назад

Her house probably looks like sh*t because she runs everyone off.

@maddierosemusic 9 месяцев назад

And when the job takes forever, and no one shows up for them, always, always, it's the other guys' fault.

@bryanlloyd1099 9 месяцев назад

You done a nice job and i don't know how anyone could deal with this customer as good as you did!

@OdellCompleteConcrete 9 месяцев назад

They key is patients 🔑

@californiacritic9779 9 месяцев назад

@OdellCompleteConcrete 😂 it's patience. But after all you put up with, the crew should've been a patients at a psych hospital.

@bugged120 9 месяцев назад

I thought the look of the patio cover was looking very nice! Sorry you've had to go through all of this hassle.

@Aladeen279 9 месяцев назад

I admire your patience!

@mariovazquez190 9 месяцев назад

You're patience and commitment is commendable!

@tnolan3176 9 месяцев назад

I think I would have told this customer to GO KICK ROCKS !!!!! lick my wounds and move on !

@OdellCompleteConcrete 9 месяцев назад

Pretty much what I do in the next video 😂

@JenniferPChung 7 месяцев назад

omg there's more to this series!? Omg no... no no no... The cement deal was a major red flag. You are so patient and people like her take advantage of it. Arg. I hate that so much. It looked so good from this side and just heart breaking to see it all come down.

@tedspens 7 месяцев назад

If she's happy to pay for all the change orders and she's nice to work with, then in my book she's among the best customers I could ask for. One job site, steady money, friendly working environment... that's the dream job. Then again, if all those changes are costing you and/or causing resentment or jobsite drama, those can be the worst customers.

@h2oskiaddict 9 месяцев назад

I hope you added the 4 days of extra labor and cost of the new wood.

@swankpickle3573 9 месяцев назад

Even then it’s very discouraging having to take down your work you just installed.

@Ajstyle48 9 месяцев назад

WHAT A CONFUSED MIND LADY. JEEZ

@jamesmalone5116 8 месяцев назад

You have the patience of a saint. All credit to you.

@azr6917 9 месяцев назад

So intrigued by this series i do landscape construction in phx and feel ur pain. Never had a customer like this but still sad to watch u get treated this way

@OdellCompleteConcrete 9 месяцев назад

Yeah it was a rough job overall and I have never had to deal with a customer like this either 😅

@Dabenport 9 месяцев назад

You are really awesome for actually working with this person. I don't have the patients to deal with someone like this haha Everything looked great to me. Sad to see you have to redo it.

@Altered76 9 месяцев назад

Agreed at a certain point the gloves come off. Sure if there is a real issue like she didn't approve up front and give the go ahead then I get it. But once the contract is signed/she agreed to go ahead its getting done as agreed upon. At that point any changes are a whole new job and the rates are higher as this sets your other jobs back. Being understanding and nice, like all things, has limits that can be taken advantage of or abused. If this lady is like this job is exposing, he could kiss her a** for a month, lose money out the wazzooo, and there is nothing stopping her from leaving bad reviews all over the internet. As fickle as she is I would say he has a 50/50 chance she's going to complain about something even if it was her fault. Like say she could say he took so long to complete the job and no one would know all the garbage extra work she created. Those subtle hints dads drop is not him wasting his breath to tip you off. That's his way of saying I have experience here. You can learn from my mistake or suffer through them until you learn. In all honesty was good you had to deal with this woman. The lessons you remember best are those you fight through the hardest. 😉

@docstopher6185 9 месяцев назад

Patience

@russellmoore1533 6 месяцев назад

I had a neighbour who regularly did something like this, she would stand back and say nothing about the things she didn't like about the job and then demand a discount after the job was finished. To say she wasn't liked by the local trades people would be an understatement.

@josephrottina1901 9 месяцев назад

You do Quality work brother.👍🏻🇺🇸🇺🇸🇺🇸

@allegory7638 9 месяцев назад

You give great customer service. Good customer service is taking care of the customer. Great customer service is giving good customer service when they don't deserve it.

@dunning-kruger551 6 месяцев назад

You can 100% paint all 4 (6 three dimensionally) at once, you just need to prepare a nail support in Oder to paint, roll, repeat.

@jeffmech1 7 месяцев назад

12:37 Love the jazz. Very good pick. FYI is called “TASIA”, by Gregory David. Thanks to Shazam for the ID on the music.

@donaldyoung5886 9 месяцев назад

You are very patient and understanding. Odell Complete Concrete always in my opinion does a FANSTATIC job., I too hate to see all that effort and material go to waste. Keep you chins up and stay positive like you have. You all are truly doing a VERY PROFESSIONAL job. I feel envy here in the East DOES NOT have such an elite service as Odell Complete Concrete.

@OdellCompleteConcrete 9 месяцев назад

Thank you Very much

@trevorzook6866 9 месяцев назад

Well at least you know what to look out for in future when doing bids .

@thebabscat 8 месяцев назад

Change order, signed and understood! Never do anything without one.

@christophers.4007 9 месяцев назад

i would not have accepted the job the moment i saw her haircut (i assume she is 1 of the women @1:36) she had another identical Karen as back up. you were screwed before you even started this job!

@OdellCompleteConcrete 9 месяцев назад

😂🤣

@jasongentle6446 9 месяцев назад

She working mate like I said in your part 3 hope you have a good price in for the job 🤔🤔🤔👍👍🇬🇧🇬🇧

@scottsharp9823 9 месяцев назад

I definitely have a comment for her but I’m not going to leave it

@johnharrell817 7 месяцев назад

Old Carpenter Trick, squeeze and straighten hangers to be 1 1/2" with perfect 90 degree at bottom and squeeze smaller a bit. It holds itself correctly snug on the temp 2x to nail

@fourmula4812 9 месяцев назад

doing this for the customer makes your entire career right get the job done complete the mission

@OdellCompleteConcrete 9 месяцев назад

Yeah that’s what I was trying to do

@robertbowden6732 8 месяцев назад

Lol man , dang .... sh... stuff happens but you handled it very well .

@rusosure7 9 месяцев назад

I really REALLY wish I could wake up from this nightmare!

@scottsather602 9 месяцев назад

yep, got love those homeowners.

@NickManCuso59 9 месяцев назад

Lesson learned !

@OdellCompleteConcrete 9 месяцев назад

The hard way

@NickManCuso59 9 месяцев назад

@@OdellCompleteConcrete You handled it better than I would have. I commend you for that ! Keep up the GREAT WORK !

@chichitex1252 9 месяцев назад

O.M.G. You are a saint!❤❤❤

@OdellCompleteConcrete 9 месяцев назад

@thefoos8086 9 месяцев назад

There is a difference between customer service and getting walked on. Change orders have a cost. Its one thing if you mess something up. Make it right on your dime. But it doesn't sound like that is going on here. Your work is spot on best I can tell.

@swarf52 8 месяцев назад

You must have the patience of a saint

@WMAC_Master 9 месяцев назад

nahh i would've walked off the job wasted 3 days of work and money for the wood paint and primer. You guys have quite a bit of patience.

@LandRoverLR3 9 месяцев назад

What a nightmare indeed😢

@bozodog428 9 месяцев назад

Father knew best on this one. Stay away son!

@genericwhitemale1114 9 месяцев назад

I would have said no. She chose what she wanted and after the work gets done she changes it. Charge her extra

@REGDORTNARG 9 месяцев назад

good stuff

@OdellCompleteConcrete 9 месяцев назад

@landmarkcreations1183 9 месяцев назад

She should be paying for the material and labor. She approved the original plan and changed it. A Change order is needed here…wonder if she’s a Yelp customer?? If she is this is why I dropped Yelp lol. You guys are doing great. Keep on going guys 💪

@OdellCompleteConcrete 9 месяцев назад

I'm sure she is

@martinrichards7023 8 месяцев назад

You guys have got the patience of a saint you did a great job again 👍👍👍👍👍👍👍👍🥳🥳🥳🥳🥳🥳

@debbievogt9881 9 месяцев назад

Jimmy is on my list of cool people

@user-uv4mg4ve9p 8 месяцев назад

If she approved the wood and then changed her mind, I certainly hope the change was at her expense.

@MP-ec9qb 6 месяцев назад

Muy buen trabajo excellente, algunas clientes lo que pasa es que no quieren pagar todo lo que deven, y buscan cualquier excusa para tener un descuento, son clientes que nadie quiere , ustedes son equipo excellente

@ypaulbrown 8 месяцев назад

Really happy to see you primed and painted first..... .so many contractors will wait till after installed..... .just a stupid way and inferior way to paint, and more expensive Bravo, Paul down in Florida

@SnohoAutoCare 11 дней назад

World’s slowest painter lol. “Paint one side, watch it dry, pant the other side, watch it dry.” 😂😂😂

@rdzmx 9 месяцев назад

Damn that homeowner sucks you guys did an awesome job. A bad review doesn't matter for you because you have all your videos on RU-vid for reference.

@OdellCompleteConcrete 9 месяцев назад

Everything matters

@dunkelheit843 9 месяцев назад

As a lumberjack I'm devestated to see all that wood going to the landfill..

@paulolson734 9 месяцев назад

Yeah, no kidding. I live close enough and have the time and a truck and would have come taken it away free of charge. I hate waste and could have figured out some way to put it to good use.

@steevenguerra6083 9 месяцев назад

I was doing a fence rebuild and then saw this! 😠

@OdellCompleteConcrete 9 месяцев назад

It could always be put to use on something

@OdellCompleteConcrete 9 месяцев назад

Awesome

@CJ-Giddyup209 9 месяцев назад

Simpson StrongDrive XD connectors. They're screws made for the joist hangers, and they make it a one-man job to screw in with an impact driver.

@OdellCompleteConcrete 9 месяцев назад

200. Item

@Kanooky_Jones 9 месяцев назад

As long as customer pays for materials (both sets), lost time, and it doesn't dramatically affect timelines of other projects, so be it...

@Djm9393 9 месяцев назад

Dam that hurt watching you guys take down all the wood after all the prep work 😢

@user-xt4tw4bb7v 9 месяцев назад

Turning 360 is basically returning to the same point. I would call it a 180 turn ✌

@fadingdimension 7 месяцев назад

This customer reminds me of my mother. I'm currently seeing a therapist. 😂

@Thibault_95 9 месяцев назад

She souds like customer of the year 😂

@e4d578 9 месяцев назад

You gotta realize that saying no to a customer is ok. No as in, not going to take the job. Some things just aren't worth it.

@OdellCompleteConcrete 9 месяцев назад

Yeah you got that right

@torchup 9 месяцев назад

Sorry you trashed all that lumber. I've been through this before with building shaded wood overheads. Using Douglas fir 2x4s and the tedious priming and painting, you must select the wood carefully and also need to SAND and patch all the rough imperfections of at least the three visible sides you'll see from below and after priming. Use MH vinyl spackling paste to fill and sand used by exterior painting pros everywhere. But you have to sand doug-fir for exterior use for it to look as expected from a difficult customer. She's correct that it looks crappy but it's also a little more work to make it look great and getting no complaints from a picky annoying customer.

@luckehandyman 9 месяцев назад

What a dam shame! It is Great work.

@johnfox6432 9 месяцев назад

What a nightmare...

@ich1ban916 9 месяцев назад

So who's footing the bill for the customer's micro management of the project?

@oftin_wong 6 месяцев назад

I only work on an hourly rate Never give quotes and if i think a client is problematic I dont commence the job

@timsimon6595 9 месяцев назад

I own landscaping company for 30 yrs, I have run into these kind of ppl. You wish you never gave the estimate or giving it for $5,000 more the original. Poor husband, could you imagine. She ate his spine😢

@parkwest11 9 месяцев назад

You must have made a fortune just on the change orders alone! I think the most client requested changes I ever had on a job was 48. You must be near that number by now.

@clkgroup6367 9 месяцев назад

Please tell me you CHARGED her for this!!!

@SRM_NZ 8 месяцев назад

Through nearly 40 years of dealing with residential customers.....The term "the customer is always right" was coined by a customer......I have found there are 3 basic customers.....1...Those that are appreciative of all you do....2...those that just don't care....and the worst....3....those that believe the customer is always right...and are the ones who seldom to pay.....

@rlkk1174 7 месяцев назад

You are way more patient than I would be. That woman would be signing off of every step ,material samples, color. Any changes she add or changed after her approval would cost her the removal and install of the new product.

@arresthillary9502 8 месяцев назад

What the customer doesn't know when I am bidding a job, I am actually interviewing to see if I want their business. Some people can't be pleased. It doesn't matter what they pay you because you will never be finished with them. Job #1. Read the room!!!

@wayneg296 9 месяцев назад

👍👍😎✌️🤟 What a nightmare, of a customer!

@58nunzi 7 месяцев назад

I'm a retired Carpenter and I've dealt with dozens of homeowners. That woman is never satisfied. Do the job and leave and never go back.

@bubbazanetti1472 5 месяцев назад

Shane that fart travelled all the way to the uk 💨

@caroledavis-lh5to 8 месяцев назад

Oh dear. What a nightmare project. You will never please this woman. Walk away from this project while you can. Cut your losses.

@Trybal84 9 месяцев назад

“Devasted”wouldn’t have been the word I would have used TBH!

@robertnash2446 6 месяцев назад

That Zinzeer primer is the best.....it is so sticky, feels like its half glue.

@berg8970 8 месяцев назад

Any change to the original contract would always be time and material extra. I never let homeowners get freebies as they almost always try, or act as if you're screwing them over when you present them with a T/M sheet for them to sign. Many homeowners don't seem to understand that you are a business. I would much rather do commercial work, less hassle, and better pay.

@umadbro1570 9 месяцев назад

Should have ran through a plainer. Would have smoothed out any surface

@notaclue 9 месяцев назад

ITS NO ROUGHER THAN THE SIDE OF HER HOUSE!!! 😂

@fishbustin7926 9 месяцев назад

Sounds like she’s a little like a customer from hell. 😅

@OdellCompleteConcrete 9 месяцев назад

It happens

@50sKid 9 месяцев назад

She better have paid you for your time and materials to install all that wood.

@sdrammm696969 9 месяцев назад

O'Dell, my people ❤❤

@OdellCompleteConcrete 9 месяцев назад

@hazelbrown3695 2 месяца назад

You did right it’s her fault for all the underhanded way she’s treated you and your men which have all worked so hard ❤

@stevenbullock913 9 месяцев назад

The issue with painting timber, particularly with modern water based paints, the grain rises with the moisture. Unless you are using a hardwood this will happen. Once the grain has risen only heavy sanding or plaining will remove it. Oil based paints will prevent this as will the shellac Zinnser BIN paint but drying times are horrendous and more costly.

@ypaulbrown 8 месяцев назад

you need a Graco airless sprayer........makes painting go must faster...... .even their small unit will put out 1 gallon a minute with a big tip......and next to no over spray.......... unfortunate you could not reuse wood, run that stuff through a bench top planer to give her the 'smooth' look she thought she wanted......

@joshua43214 9 месяцев назад

My mother is like your customer. You will never make her happy. Part of the problem is that she is completely incapable of visualizing the final product, and the other part she has no idea of what is reasonable and possible. The only way to deal with a customer like this is through someone close to her like a husband or kid. Someone who knows what is reasonable and can help make them see. I do this for my mom a lot and she is always happy with the result. The contractor knows a reasonable person is watching, and my mom knows what to expect.

@kspau13 6 месяцев назад

to hell with that, if she chose it then she should pay for changing her mind.

@movideos390 7 месяцев назад

If we have a contract, you’ve agreed to all the samples, then after several days of installation you change your mind ? That’s a 15-25% service change fee. With that said, another day, get’er done.

@grahamnielsen4797 8 месяцев назад

She sounds like a headache! I bet payment will also be no different. Great work fella's

@ellkir1521 8 месяцев назад

Toughest part to teach my sales guys before Washington State put me out of business with their insane legislation against small contractors is that the best job you've ever had are the ones you didn't take. Look for the red flags and give back the deposit ,stop, and walk away.

@arronnorton8457 9 месяцев назад

Hope you charged extra . Maybe in the future, make it clear to clients once they have made a choice and been given a price any changes will ensure additional cost

@GrifFungin 9 месяцев назад

I’ve got an idea… How about write a DETAILED contract including the EXACT materials to be used and have the customer initial beside EACH material saying they agree to that material being used BEFORE you even begin the job. And of course you want to have the timeline for each stage of completion and the payment schedule on the CONTRACT. If more contractors would LEARN to used DETAILED contracts, all of the worries over “bad” customers would go away because nothing backs you up like a detailed CONTRACT with the customers own initials and signature to SHIOVE in their face when the go to griping and complaining. ✌🏻