I hope that everyone is staying safe and healthy during these times. This video was filmed before Tokyo started recommending a city lockdown. In fact, at the time of uploading this video, Tokyo is still not officially on any lockdown and residents are able to go out as they wish, but please know that I am staying at home these days as much as possible, eating meals at home and only venturing out for necessary items such as pregnancy clinic visits, grocery shopping, etc and also practicing social distancing as much as it is possible in Tokyo. And of course, I am not traveling these days. I hope this video can bring some joy to your part of the world. ru-vid.com - My 2nd Channel - Tokyo Zebra ru-vid.comjoin - Join my RU-vid members to be able to watch my videos early. tokyozebra.com/merch - If you want to help support the channel, check out my Toe-kyo Merch paolofrom.tokyo/discord - Join my Paolo from TOKYO discord community if you have questions about how Japan is dealing with Coronavirus or Japan in general.
That's crazy Paolo! Our moving companies here in Canada are NOTHING like that. They dress grungy, walk in with boots and there is no meeting prior. Even the boxes are nice! Ours are plain old cardboard boxes. Just wow! Good for you guys you got it for free! The apron ladies that are organizing, we don't have that either. I'm just gobbed smacked!! 👍👍👍
That's crazy Paolo! Our moving companies here in Canada are NOTHING like that. They dress grungy, walk in with boots and there is no meeting prior. Even the boxes are nice! Ours are plain old cardboard boxes. Just wow! Good for you guys you got it for free! The apron ladies that are organizing, we don't have that either. I'm just gobbed smacked!! 👍👍👍
"We apologize for your neighbor moving today. Here's a small gift from our company, have a nice day." That's actually so smart as a marketing trick as well as just a nice thing to do.
Last time I moved in America, the moving company broke my desk, scratched up the wooden floors, and lost a box.... the level of dedication and detail here is incomparable.
So is the cost, this whole moving and packing/unpacking service probably would've cost his $2000, but he got it for free so that's good. Otherwise not many people can afford it.
I’ve never seen a country that takes so much pride in taking care of others and the respect for others is just amazing. Ive never seen a moving company like this. When my wife and I move into our home, the movers destroyed our walls and broke some of our furniture. I wish this moving company was available here in the US.
@RedGryyn I'd have to one up on you on that one, it would not work ANYWHERE other than japan. Society has to be part of this, willing to accept this and it has to be ingrained in society, which the rest of the world isn't in terms of moving and etc. Also, the fees for this whole process. It may look easy leaving it to them and such but the $$$ for this service, my word.
Were you filming your movers and posting it to a channel with millions of viewers? This video is basically an ad for the moving company -- of course they're going to look spotless.
@@Mildain2000 the processes you see here aren't something they can just pull out for photo ops. this is clearly a system that is always in place for all of their clients
Oh man, same in Hungary, only difference is that it's not Ricardao, but Józsi :D He will also start cussing if something is too heavy, make remarks about things he doesn't have in his own home, and throw and toss around boxes, because he doesn't give a shit.
Japanese moving company: "we handle your precious items with extra care" Moving company from my country: " We always wanted to be professional football players!"
B,but: Some of them become Hollywood movie stars and even California governor (true story) ... just like the Dire Straights' MTV song ;-) Kidding, as a Japanese living in the States, yeah I don't mind having companies like this (actually, my follow expats use such companies like Nittsu and Yamato, here in US. You can even buy used furniture at discount left by the expats going home in cities like LA, NY or Seattle where they operate)
No, they're not slow and steady... They're fast and steady! The speed in which they're packing and unpacking... It's quite incredible! All that while also taking such care for things.
I own a moving company in America. I try to provide an excellent service to my customers And I have worked for many American moving companies before starting my own. Let me tell you the level of dedication, protection and customer service that this Japanese moving company put in is unparalleled By any American moving company that I know of. The most we do is pad and stretchwrap furniture before we move it. The fact that these guys are putting cardboard all over the walls and floors and knocking on neighbors doors to apologize for the noise is absolutely insane. You will not get this level of service in America.
Because Americans don't have a subservient culture, if you ask a customer to "rearrange" they're stuff they'll think that you're implying that you know better than them
Worked for a English moving company, you are not getting this Japanese quality care like that here. They even put Chuck's under the wheels and cones down the side of the vehicle. Hah that's not happening here. Bless their cotton (brand new) socks. They are quality
I grew up in Japan and only knew everything in japanese way. You can imagine how shocking it was to me when I moved to the states lol our things were broken, furniture's scratched my new home and the movers (they are just regular nice workers) moved our stuff with their shoes on in rainy day etc😭 Indeed the work ethics and the quality of the service in japan is exceptional in any businesses.. I'm very proud of my country but it also very stressful and depressing.. well that's another story though.
6:00 "They greet the neighbours to let them now that they'll be moving today and apologize in advance for any noise and inconvenience they cause." + That is such a clever marketing strategy!
It is not marketing it is just being respectful and polite. A big difference from the Saturday 7 am wake up call that I get from a gas powered blower from the gardener outside my bedroom window when I want to sleep in
I don't mean to say that it is only a marketing trick. Knocking at other people’s doors to apologize in advance wouldn't work as effectively in other countries either. The reason it is such a good idea, is because the people who are moving are calmed in knowing their neighbours have been apologized to and therefore are more likely to hire the moving company again; while their neighbours feel the company is respectful, learn the name of the company and can be assured that if they hired the company the company would take care of apologizing to the neighbours as well, be clean and effective. I don’t deny that apologizing to the neighbours in advance is very much a cultural aspect. I’m only saying that it is either also an intentional marketing strategy or unintentional company-promotion based on Japanese culture. Because the gift boxes have the company’s name and telephone-number, I would guess though, that the company is at least aware of the promotional effects through a positive company image.
But they fail in the most important aspect. Work-life balance abysmal, birth rate abysmal, GDP to debt ratio abysmal. I lived there, love the people, but when you got some education you'll realize they are going to hit a demographic time bomb that will literally decimate their nation in the next 100 years. But then again, they will probably build alot of great robot technology to combat this crisis they have on their hand, too bad they screwed themselves over financially in the 1980s.
Oh I'm by no means saying Japan is this flawless unicorns and rainbows country, it certainly has a large share of big problems just like any other place in the world. Henry explained it well in his reply to me. I was just making an obvservation that the service you receive in Japan as a customer is fantastic across the majority of businesses.
I've also been working in moving industry in singapore, yeah we take breaks many times, we are professional but compared to japan?, well I'm not sure I can work there with my 7 years of experience
japan: moving companies apologizes for any noise or inconvenience of moving literally anywhere else: *gigantic truck is blocking entire apartment building's driveway and half the street* *loud beeps and door slamming* IT IZZ WHAT IT IZZz
Today I had a delivery of a washing machine into my house and I had to help the guy to bring it to my apartment floor 3 from the ground level and he used this pushable carrier on two wheels and jesus christ when we got to the stairs the noise was unbelievable when he agressively pulled the carry up the steps smashing the metallic backside of the pushing cart on every step. I wonder if the stairs were gonna get f'd up from all that force he used but oh well.
And thats why I love the USA,one has to take the good with the bad,big rule for me if? I dont want my shit broken or handled w negligence I do it myself and shit I dont care that much about? I leave that for the movers if? I ever decided to use them which I never have.
You ain’t lying.! I do this for a living in NYC. This ain’t how it goes down.! Customers don’t have the patience for it or don’t want to pay for these type of services..! Companies rarely do in person estimates. It is a shit show here in the states..!
America moving companies summed up, take everything they can and forcefully stuff it in a pretty small truck making sure stuff moves around so 50% of it breaks and then leave it on the lawn for you to put away and change you an arm and a leg.
I appreciate the way in how japanese do stuff. They are so patient and professional, step by step, and make customers reassuring. I think this is worth other countries to learn.
Attention to the details is mind-blowing. No one else in the world could beat Japan in this regard. 👍🏽. Even they're wearing the same standard shoes. 😮
@Lindy T yes it's 600-700 usd.. but that's just a small price to pay for people who will ACTUALLY CARE for your belongings (priced or not). If you have a 2000 USD TV, having it handled the safest way by these people will make you feel at ease.
I've used moving companies in the US, England, Germany, S.Korea, and Japan. I never used their packing/unpacking services, so they all feel the same, minus Japan. Even when I didn't use their packing/unpacking service, they still repacked some of my stuff. Also all the protective stuff they slap up all over the building.
The moving guy had me when he put a cloth on the floor for his bag. If a Japanese moving company brought these type of service to USA, they would dominate.
If they brought it to any country really. I'd honestly pay extra for that kind of service. I've had so many things damaged or broken because of movers or movers being jerks and trying to charge me more at the last minute.
I thought of this as well. But the thing is that this is cultural. The workers in any other country do not have this dedication and discipline. It would never work...
USA - They might dominate among the wealthy except that they would have to charge about four times as much. And that would depend upon them being able to find workers who know how to be that polite and concerned about what they are doing.
In America expect thousands of dollars of damage no matter what company you use they always break my tv once they put a hole in my new houses wall trying to carry up my dresser like human size how the dresser went straight through the wall and no they did not pay for it
That level of service is rare. It´s no just plain moving it´s like the "art of moving". It´s actually smart because imagine every household in Tokyo hast to store all the moving boxes.This is more environmental friendly and takes off some stress for those who are moving. It costs but as i heard its not too expensive. Sure on the countryside its another thing but such moving services should be used and exist in every major big city.
This is the weirdest moving company I've ever seen, they actually move all the boxes you want moved to where you want them, while also keeping everything in one piece. This business model would never work in the west, we prefer our precious belongings smashed up at the bottom of a river.
just imagine this, the company in the video is just a standard company which probably isn't a huge corporation. Now imagine doing this in the west, heck you can have a tiny company and people would think its a HUGE epic company and would probably spend 5000 dollars on the move alone for all of this packaging. And be chocked about the proffesionality and would probably tell your friends and social media about this. But in Japan it seems its a standard for most moving companies. But like you said, we love to have our stuff thrown from an airplane to a river and then complain.
This is the most unbelievable service Ever. The attention to detail and the care that they put into everything is so impressive. I am getting ready to move and I wish I could hire this amazing company. I just found and subbed your channel thank you so much for sharing this move.
My boyfriend is a Japanese - he used to work for that company 8 years ago and he said that everything shown in the video is exactly to what they were doing except they never changed their socks before. 😂 Since that was long time ago - for sure they made changes already to that. He also said that it is a standard in Japan moving company on how they do the pack, move and unpack. Amazing!!
@Daan Made in Holland Yeah, I had Japanese friends in America. And when they moved back to Japan, they moved all their furniture back (desk/tables, etc). That was about $15k if I remember correctly. It was just Ikea stuff, but they said they wanted to keep it for sentimental reasons.
@Daan Made in Holland Oh no doubt it's expensive. Everything in Japan is expensive. But I think the insight of the video is about how Japanese customer service operates - very formal, procedural - like everything else in Japan.
Man, seriously, I just LOVE how japanese people are so passionate about their work; nowhere in the world you can see a service so professional and careful as how they do in Japan. Thanks for sharing all these aspects of japanese culture with us, Paolo.
I work as a mover in the netherlands ( based in amsterdam) and i must say that this gives me a lot of perspective on how things could look better for the customer. We sometime protect walls or the floor but not to this extreme. Also they have a lot of people walkin around the house while most times i am either with 1 or 2 colleagues . We move a house almost always from A to B within 8 hours and have satisfied customers but this is a very good way to show you care about the customer and their belongings. Respect!
Japan economy is really weird. What do you estimate this would cost? They had a guy stop by to give them the layout of how things will be done, who is coming, what day, and timeframe. Then had 2 ladies show up for a hour or two to pack all the stuff, 4 movers to set up the pathways and move while cleaning most of the furniture as well as set up at the new place; lastly, the two ladies shows up again to organized all the stuff in the new place. The man hours alone is more than 12 hours but all the tools and materials cost for moving the stuff without damaging anything. How on earth would the company expect to make any money? When I was in Japan, I went to a shopping center that had 10 floors. Each floor had about 10 workers from 4 checkout clerks, and 6 attendances helping you in the changing room to the show room. Mind you, the cloths there were dirt cheap, about $10-20. How on Earth does any of the workers make any money?
@@discover854 yea i agree, i think that if a company would offer this type of service it would cost at least 5000 euro for a small to medium amount of stuff that has to be moved. our movers cost 25 an hour and people who do demontaging of all the stuff ( handymen) cost 35 an hours. also the bus is 25 an hour and a moving lift will cost over 200 for the day... unpacking with 2 movers is something that rarely happens and takes more than 4 hours fot the mayority of the time and that will cost about 300 euro at least for this amount of time without boxes included an everything xD i have no idea how they make money but it looks like they are doing good
Umm, I’d rather have our moving company that 2 little Japanese ladies who can’t pick up an iPod. I’d like to see them pack up a refrigerator and move it. A LOT of lip service here. I bet it was very expensive compared to your average US company. Get off your high horse guys!
I live in England. If in my country we were to receive even 10% of your kind of service when moving home it would be a very good day. You live in a wonderful country whose people actually care about what they do. Stay well.
What I did notice is that in Japan, there seems to be an attitude of doing everything you do well i.e. it doesn't matter what your job, as long as you do it well. It's not the same in England, working class occupations are really looked down on in many cases. Of course, in these videos, we probably don't see the bad side of Japan, however, our Japanese friends seem to have just as good an attitude.
I think this is something that I envy a lot when I look at Japanese culture. They value everything in terms of doing a good job and not half assing it. The idea of isshokenmei, doing everything with the utmost effort. I'm sure it's not always the case, but in most cases I've seen it exemplified. It's the very opposite of the Western world where people take whatever shortcut they can and exploit as much as possible for the greatest profit. Or the idea that if you want something done well it must be expensive
I hope they get paid well. Honestly, moving is serious physical labor and the next day your body feels like a train ran you over. Love the service though! I’m jealous.
I definitely agree. I just had my house renovated due to termite infestation, and due to the raining season, I'm guessing about 20% of the furnitures got damaged, some worker moved stuffs around because the furnitures hindering their movement, etc... so had to scrap 1 large wardrobe, 2 shelves, shoe cabinet, 1 dressing table, 1 sofa set..... and SO TIRED for almost 2 weeks, because even now, I had not completely finished rearranging stuffs. There are some boxes still piling in 3 places.... still no time and energy and spirit to finish putting everything together...
These guys do get paid well. Not many people are doing it because you have to be very fit to do this job especially with how detailed they are in Japan
Those Japanese movers were so amazing. Super polite too. Other countries should learn their techniques. They are always careful about not damaging the floors or walls and they have the neatest ways to transport your things. Wow!
I must say this episode is really eye-opening for me. It's amazing Japanese can make home-moving into a fine art. It's kind of relieving to see them moving things.
I hired a moving company once just to get a double bed from my grandma's appartment to mine about 4 miles away in Rio de Janeiro. Since it was just one piece of furniture they send their smallest unit. I almost died; there it was, a compact lorry truck with woodden walls but instead of a cabine in the front two mules and a carriage driver were pulling it. That thing cruised through open traffic on a busy 3 lane road with cars passing by 40mph next to it. But it got it's job done just fine.
I was a lead at a moving service in the USA for 3 years. It was my first actual job out of high school. I must say I am thoroughly impressed with the way the moving services are conducted in Japan. Makes me want to start a business that is oriented like the service you ordered in Japan!
It would be great for sure. The only problem would be that about 1/4-1/3 of customers would treat the workers like garbage here in North America... But maybe not the customers that can afford this level of service... Idk.
I hope you go for it! I would definitely use your service. So far I’ve never used a moving company because I’m afraid they’ll break my things, but if the service is anything even close to the one in this video, I wouldn’t hesitate to use it!
We moved twice in one year just recently in Canada. Believe me, was nothing like what we experienced (always bad). I'm very impressed by your whole video of the moving experience in Japan.
This is the reason why I like Japanese because they are tidy, clean and really dedicated to their jobs. And also I like this company because the system was really good.
I lived in Finland for ten years and moved many times, I always used the same moving company. An announcement to my mates that if they want beer and kebabs show up on Saturday to carry boxes. Never failed. :P
I'm amazed, seriously, I'd really like that in my country (Mexico) people could be so respectful towards other people and their belongings as japanese people do, respect and education is what makes the diference in this kind of services and makes a great experience to the client, I really enjoy knowing about the japanese culture, thank You for your videos, Paolo.
Did you see that video of a overloaded moving truck in Mexico City? Geez. Japanese moving company: We will cover your delicate furniture wiith a gilted fabric Don Pepe y su camioneta: Todo cabe en un jarrito sabiendolo acomodar. Solo necesito mi lona sucia u unas sogas.
I'm just extremely impressed, how everything Japan does is just on a whole new level. they are just so damn professional, like for god sake they even changed their socks twice :D
yeah they probably apologise if they are 1 minute later than they said they'd be, whereas in England it's like "we'll be there at some time in the morning" & when they got to my home at 9 am i was like "oh shit i haven't finished packing yet, please come back a bit later"
Simply unbelievable. I have no words like in how incredible this is. All those boxes. The patience, care, effort and yet so unbelievably polite and God it's just like another universe of a world with good human beings
Don’t believe the hype. That good appearance is nothing but a persons. Remember, Japanese are strict when it comes to keeping a reputation. This however, falls on it’s head as it leaves a society built on lies, resentments, and deception.
@@ilikepancakes2368 what lies and what resentment? Is there a statistics that Japanese society suffers from high levels of resentment than global average? Or isn’t you who’s spreading lies now
tamiya frog I know! I’ve lived in Japan for years now, but it never ceases to impress me. Fast food workers, cleaning staff, etc., nearly everyone shows professionalism. People just value that here!
Well? In America if the price is right yeah? They will do it but? As an American why in Gods name would you hire someone to move your stuff unless your weak and fragile,I am old fashion I am man and never have been afraid of hard work aint nothing done right if you dont do it yourself 🇺🇸🇺🇸🇺🇸🇺🇸
Yeah but honestly having that service, I would say removes 95% of the stress. Plus he got the service for free, extra motivation for the video to be spot on
Holy shit i just watched the whole video and the services is just crazy. I might steal some of the ideas on my company. I seriously don't expect this much insight on a relaxing videos like this. Two big thumbs up for Paolo and the 0123 company, both are doing fantastic job.
You might steal the ideas but will your employees follow it? I don't know man I own a small business myself and sometimes I think it is more to do with how they grow up vs how we in the west grow up.
I’m a professional musician and sad to say, though I’ve played 36 countries, I’ve never played Japan. But I have several friends who have toured there and they say it’s unbelievable. For most mid-level bands, it’s too expensive to take your own stage gear (guitars excepted) but if you send the promoter a gear list, he will have exactly what you need rented and ready for your tour. As well as providing amazing local crew, as it’s often too expensive to fly in more than skeleton crew of your own. All my friends who have toured there say the same thing: the efficiency and work ethic of the Japanese techs is unparalleled anywhere in the world. It starts at the airport when they pick you up-you aren’t allowed to carry anything, even your own personal carry in luggage is handled for you. And at the first sound check, your appointed roadie will take notes, pictures and even measurements-for your equipment set-up. Once you go through it one time with them, you never need to again. Everything will be set perfectly within an inch from that point on. What an incredible culture of respect, hard work and pride. Amazing people. These movers reminded me of them.
I agree when i studied at a japanese public uni japanese people look and fashion differently, i mean some dressed like manga, harajuku, or nerdy, but the work ethics is all the same respectful, polite and efficient. And they are tech savvy like most of there tech advancements are not even in the west yet.
This is very true. The level of many things is best in the world in Japan (for eg. some very rare guitars can only be found in Japan; level of service, products in many areas) etc etc. It hurts the pride of some westerners but you see them in awe in Tokyo when they enjoy those "best in the world" things.
Our American company sent the owner's daughter over to get an inventory in order to make an estimate of the cost. She flippantly walked through the house talking about her kids and missed a lot of stuff evidently because the price quoted to us was ridiculously low. They moved the stuff to their warehouse where it was moved again to a truck going to Phoenix. 7 days later the truck pulls up to our house and asks me for thousands more before he would unload it. After talking to the company's owner we were at an impasse because I refused to pay the additional amount. He said he would store the furniture and I would have to pay what he was demanding plus storage fees. Since they were franchised I called the main company and talked to the President. He said he would get back to me. He did and we didn't have to pay anything extra and the furniture was unloaded that afternoon. All we had to deal with after that was the claims for broken and scratched furniture. They scratched our beautiful dining room table and dropped an heirloom grandfather clock. A total nightmare. American moving companies I believe are run by the mafia or a bunch of petty crooks. This Japanese company in the video does things right. They need to come to America. They would dominate the moving market in 2 years.
Im shocked!!! I had to pack for about a month before my move on December 2019. And I only had ONE guy helping me on a moving day. He was also the driver. And after 3 months, some of my stuff are still unpacked. I would have LOVED to have this group of super profecionals helping me out.
If you could pull this out in a different country than Japan and make it affordable.. There you go a new millionaire is born. I had to pay about 2500USD just to rent out a driver for the truck while I had to do the carrying myself while the driver was just chatting with his 16 years looking old wife from Thailand.
@@pisirlife1744 Normally there are two guys helping out when you order a moving service here. But turned out one guy got sick and the other guy was this old man in his 60's and probably been a chain smoker since he was 12. Which just made it more creepy when he was showing off his thai girlfriend who I couldn't legit tell if she was over 16 or not. So long story short he was too out of shape to be able to do anything at all and I ended up emptying the whole trailer by myself in the longest 4 hours of my life. (It was a second floor apartment) Biggest joke is that I didn't even get a penny in return even though they didn't do as they were supposed to. :/
First saw a Japanese moving video from Rachel and Jun on YT and to see you doing one similar is so great! It’s so wild to think that such a great company exists in Japan making moving seem so easy. I first found your channel through “Day in the Life of..” series and have been hooked ever since. Thanks for the great videos as always!
I thought this was a Rachel and Jun vlog from back a bit, and was happy to see it was a new RU-vidr (to me) doing it as well. It's odd, but I like to watch these to fall asleep to lol. Organizing, and schedules...and Paolo speaks calmly. It's just very relaxing and interesting to watch.
Not sure where you live in india, but the service is available in cities where people move alot, that includes all metro cities and second tier cities. That said the level of dedication in this video is unmatched by a huge margin.
I'm from Indonesia, Last year when still studied at Kyushu University, Fukuoka, I had part time in Japanese moving company two times a week. We had to transport the customer's furnitures from Fukuoka to other prefectures within Kyushu such as Kagoshima, Nagasaki, Kumamoto, etc. My daily wage was good enough that I could get 13 thousands yen per day. I miss that moment.
When the moving expeditor laid down a piece of cloth to keep the floor from getting dirty from his bag, I almost cried. The rest of world could literally learn a thing or two from Japan.
