What Acura did to fix my Integra Type S damaged by their dealership? 

That dealership is shady. For Acura to totally turn their back on a customer is mind boggling. Make 20 videos about this!!! People need to know about these shady businesses!

The energy from that phone call tells a whole lot about that car company pure evil people

Bruh the way they tried to gaslight you saying you assaulted them lmao. This is CRAZY

A $200 wheel could have kept you as a customer but now that dealer has a 3.4 rating.

Two things you said in this video really stood out to me: 1. Matching that a-hole’s energy wouldn’t have solved anything 2. You feel bad for others who don’t have a platform like you who go through the same thing You’re a good man.

The fact that the dealership workers accused you of being rude and ignorant, without watching the video, is crazy. I'm sorry you went through this Que, but for what it's worth we're all learning how useless some of these dealerships (and even Acura/Honda corporate) can be. You deserve better!

When the dealership said “that’s how they come” I almost cried from laughter! That is most definitely not how they come

I'm still blowed that service manager straight up accused you of damaging your own wheel and trying to blame it on them. He could have been a lot nicer and handled it a better way from the start. He could have investigated it first if he had doubts. They have video cameras as well. Then they give you the car back low on oil. I would never do business with that dealer ever again. Search around and find a reputable mechanic to do your maintenance.

Lol, this dealership completely played themselves. Now they have a whole PR mess they have to deal with, well deserved. Incompetent, messy dealership. They replaced the head and did valve adj but couldn't change your oil? LOL.. They completely messed everything up.

Que_The_Chaotic is the most chill person I've ever seen. The Acura reaction was ridiculous.

I used to sell cars and the video of the service director infuriated me so I left a review on the dealers website. Made me realize having a good dealership nearby is. Thanks for posting this and sharing this with us all.

Damn…this was way worse than I was expecting. Sorry you had to go through that.

That engine does NOT have a dry sump. That's a lie. Im a tech, and the oil should of been topped off.

The fact that he said "that's exactly the way they come" is very embarrassing. How can you work there for that long, get that far and treat something like this like a grain of salt?

Are you kidding me? That guy you were on the phone with needs to be followed home after work and have a nice surprise waiting for him!

The problem is these dealerships think we (the customers) are here to serve them. The opposite is true, and until they figure that out, their reputations and credibility will continue to suffer.

I've helped many friends and family find vehicles and Acura dealerships have been my least favorite so far. Just a couple of weeks ago my mom bought a CPO 22 MDX from Bob Howard Acura in Oklahoma. They tried to charge her a certification fee of $2.1k, told her the price was non-negotiable, and that they wouldn't take it off. It took me posting the invoice in an Acura group to get it taken care of. Someone in the comments actually called the dealership themselves to get rid of that fee for my mom. The support i got from that group was amazing. It's a shame dealership pull crap like this.

Needs more person like you to call out those bad dealerships experience of bad services.

Some basic rules.... 1. Treat the customer like gold 2. If you don't like your job, find another. 3. Always find common ground. It really sucks you went thru this, as a proud Honda owner since the 90's, this is embarrassing. Love the content Que. keep it coming... Peace from Jersey PS. Maybe the dog listed at the dealership should run the place.

I don’t even live there but I did my part and left a review, 1 star ⭐️👎

I ended up having the same type of issue with my Aspec Tech that I bought. The dealership chipped my rear quarter panel and placed all the blame on me and then Acura corporate told me the same thing about them being separate entities and that they couldn’t help me. I left a bad review on the dealership and then corporate called me and told me I was no longer allowed at that dealership even for any of my warranty oil changes or anything. Ends up that car was a lemon from factory and had a broken steering rack and had the sticky steering and I ended up having to purchase a whole different car.

BMW of Portland, OR did something similar to me. They were taking my 335i for a oil change, went back to pick it up and someone had bumped my car from behind and up front. Front bumper had holes behind the liscense plate holder(I had the front plate holder attached to the right side for a cleaner look), rear bumper had dents that looked like another cars liscense plate went into it. My problem was I didn't have proof that it was them who did it and they didn't think they did it so they wouldn't help me. I never went back and wrote a nasty comment on Google review for BMW of Portland. They offered me a free oil change but I couldn't even trust them anymore.

Whenever you open up an Engine, you always need to change the oil and filter to flush out contaminants like excess silicon. Actually you should change it Twice!

Man I love cars HATE DEALERSHIPS! We should push for direct to consumer sales. That way you can deal directly with the manufacturer about problems. Keep pushing in the positive direction.

What's crazy about the bumper too is you literally just loosen 4 top fasteners after popping the hood - they are right on top glaring at you, then adjust the sides by sliding from top to bottom to snap them in place, then re-tighten the 4 fasteners. Extremely quick & easy for a COMPETENT dealer mechanic.

I’m Srry you went through all this man,I been following you since you had your zl1 blue Camaro and you are a honest man with integrity ,I can’t believe a car dealer can’t take full responsibility for the damage they did,Hopefully they get it right.

Thanks for the update! Crazy times man. These cars are too expensive to be treated this way. I have three Hondas in my driveway and have had a similar issue before, but they took pictures and scheduled a fix right away. No argument or blame game. Looking forward to more content!

Oil doesn’t get changed for top end repairs just check and added,

Thank you for keeping your cool whilst at the dealership initially. I really appreciate how you handled everything

I’m sorry you had to deal with that man. Good thing you documented everything so that the world can see not to go to that dealership. Looks like you did everything right and that dealership will feel adverse effects of their actions. Trash a** dealership

Bro, you were nothing but professional and respectful throughout this, WILD SHIT MAN

This acura dealership has put a bad reputation for themselves. For $50k vehicle with uneven bumper. I don’t believe it. Acura put integrity on their name. There’s no way Acura’s name would jeopardize their reputation. But thank you “que” for sharing this informative information.

Great video brother I feel like you handled everything maturely and professionally which is more than I can say for everyone at that dealership except the GM I guess, but yeah you did the right thing I wouldn't let anyone at the dealership touch your car again, and hopefully you'll have much better experiences dealing with other dealerships in the future.

As an Acura Technician, I'd like to share a little insight. Couple things to address. 1) Some Dealerships document damages before service of working on the vehicle. Your Integra Type s seemed to be damaged at the dealership you took it to and you could articulate proof. They should do something to make it right. 2) The Engine "Tear-down" Most end work does not require the oil to be drained which makes sense that your vehicle did not have the oil changed as your vehicle fell into this category of repair. All fluid levels should have been topped up as a result of any service. Depending on the dealer they will look at the maintenance minder on their own and contact you to ask if they see there is a service minder soon (in your case 20%) or now. Usually asking if you would like to do it while you are there. 3) YOUR ENGINE IS NOT A DRY SUMP DESIGN. Your engine is a wet sump. For this reason the manager is incorrect. He is doing damage control. At Symbol 0 only oil is changed, At Symbol A, Oil and filter is changed. "Id personally replace the filter (or request for) the filter to be changed at Symbol 0 as well. 4) A Car dealership isn't a body shop, and after a bumper comes off (if it did in your case) it is hard to ailing it 100%. How much effort they put in to ailing it is up to the technician usually. I am sorry that this has happened you and I hope all these issues get fixed. Some people may say don't trust these people on the internet. To that I say, I have no benefit saying this stuff and its your choice to trust me or not.

They deleted my link to this video from the dealership facebook. Lol.

Wowsers, that bumper gap and running clearcoat on the bottom is crazy that it passed through QC at the Marysville plant!

Went into an Acura dealership last week and asked for a MDX, when they showed me their inventory they all were missing front bumpers and a windshield. Was told they come in factory like that, strange new approach from Acura i guess. 🤷‍♂️

That's the same thing that happened to me. Corporate generated a claim number but said i needed to talk to the General Manager. The General Manager stated i needed to talk to the Service manager. After they played hide and seek, i decided to tell them i WILL be notifying BBB, the Attorney Generals office and the DMV. After they understood i wasn't going to go away, they refunded the majority of the exorbitant fee. Dealerships have to do better.

A few years ago I had my Accord at the dealer for work, and the service manager came to me, shaking his head, “Sir, we are so, so sorry, but our ordinarily great mechanic managed to damage the wiring when he was trying to replace your taillight bulb. So, listen, we have it spliced together for now, but we have a replacement part ordered - as soon as it comes in, we’ll call you.” No arguments, no fuss… just owning a mistake, and that’s why I was a loyal customer for nearly two decades. So sorry to hear you went through this mess with Acura of Troy. They had so many opportunities to make this right for you, and they completely failed each and every time. You did an amazing job keeping your cool through all of this. The Acura dealer where I bought my TLX is pretty good, but you probably don’t want to drive down to central New Jersey for an oil change. 😂

I got that same feeling. I had a similar experience with a Honda Dealership. Find a very good trusted mechanic that others are using that have a passion. Forget these dealers when it comes to servicing your vehicle.

Crazy Que, There were people commenting on your experience on the Facebook Acura Integra Type S webpage.. And almost all the comments were in your favor.. I hope you get everything worked out.. Meanwhile keep up the good content!!!😉👊🏾💯

Sorry that you went through that. I got rid of my Acura ilx last summer! I wanted that Acura RDX but Acura was playing in my face with the numbers and my trade in value: Ended up getting a Lexus instead. They allowed 55,000 to walk out their dealership. That’s their loss. I took my pre-approval to Lexus and bought me a Lexus. Acura has gone down hill anyway. Sell it and buy something else. Especially if they don’t value you as a customer.

Sorry you had to go through that, i despise working with dealerships in fear of meeting people like them. You are a better man than me cause i would've lost it on them the second they tried blaming me. I left a 1 star review for you in hopes that others see the reviews before deciding to work with that dealership.

Thanks for making the distinction between the bad and the good. And thanks for keeping it positive. That's what the car culture is about, coming together for someone and positivity over negative. Good job, go enjoy the 'teggy!

Thanks for sharing Que. This is proof this dealership is shady and the balls to double down and put blame on the customer? WOW!! Imagine what that dealership has done to other customers? Scary.

That bumper gap is ridiculous. The mile differential from when you checked in and left is ridiculous. The oil level and lack of oil change after a top end rebuild is ridiculous. You've handled this situation in an excellent manner. I have so many similar stories with Detroit dealerships its not even funny.

That absolutely horrible I’m sorry this happened to you, Wow didn’t know dealerships like this even existed 😮

This story made first page on Carscoops, you are now famous, man !

Glad things worked out. Thanks for putting these dealers on notice. It is also recommended to invest in a dash cam as well. Almost all cars have them in Japan and Korea.

Mannnn that’s crazy you had to go thru all this just to get minor stuff done to a vehicle that suppose to be their flagship car! That’s sad. I felt that statement “what are you on the phone for?!” NOTHING get solved with corporate and still that Fixed Director at that Acura sucks.

Came from the 1st installment in this series of misfortune. Almost had to stop watching it was so unbelievable. So happy you got some sort of resolution. Big ups from illinois!

Good for you for being persistent.

People can suck so bad bro. 🙏🏾 for em and keep pushing ! 💪🏾

Thanks for posting your follow up video. Sorry you had to deal with this. I’ve had tons of positive Acura dealer experiences with 7 different cars over the years. I’m so shocked that the dealer was this bad. Hopefully the engine is fine. Thankfully it’s under warranty. BTW. We are PWP twin cars. I just put my copper wheels in for the summer too. 👍🏼. Look good

thanks hold'em accountable this industry needs it. Hard to find honest people these days.

I had a very similar experience when it comes to a Honda dealership & Honda corporate when I had my FL5 type R… ended up selling the car afterwards These miserable experiences dealing with Honda made me not want to have the car anymore. I’m not surprised others are having similar experiences

File a complaint with the state of Michigan. They will handle everything

I was laughing when the guy said "That's how it comes in" lol. I understand mis aligned panels, but that one looked like its been in a collision. I would ask that manager to show me a new one that looks like that lol

Funny that you are dealing with that. I had a similar issue with my 2022 Ridgeline. There were 4 rust spots on the rear drivers side door. I took it to the dealership since it was under warranty and the service manager told me that it was my fault. I told her that the rust was coming through the paint. She again said that I caused the rust spots by scratching the vehicle myself and denied the repair. I then took it to another Honda dealership and they excepted the problem and fixed it under warranty. This was just last month. I’ve had many Honda vehicles and this was the worst experience I’ve had dealing with Honda.

Thanks for documenting this, it will probably help someone in the future even if it's just avoiding the dealership or brand. I had to open a case with American Honda corporate many years ago, and they were worse than useless. Totally stonewalled me. I could tell they were trained to block and deflect at every step of the way. Complete lack of emotion and caring. I really lost my faith in Honda/Acura after that experience. Subaru corporate, on the other hand, bent over backwards to take care of an issue we had one time. Complete opposite of Honda.

Highly recommend that you contact your state's attorney general - just google your state and attorney general for contact info. You have everything documented by video, and the interaction with the dealership. Your situation has my blood boiling!

As someone that used to work at the Honda plant building these acuras you’re totally in the right about everything. Those cars definitely SHOULD NOT COME like that lmfao that bad of a body panel line up shouldnt leave quality check. You’re totally in the right with everything you’ve complained about and Acura dealer treating you like that is crazy

You did everything right. It's sad the we have shady dealerships in the U.S. i work for a Dodge dealership in NY as a service advisor and if my techs did this we would 1000% fix it or replace the wheel. I drive a 24 type r and if my type r was given to me like that I would of left it there until the GM spoke to me before catching a charge for beating up someone. Good luck with situation I hope they fix it.

Reach out to local news outlets, they'll replace your wheel after they get blasted on local news lol

Thanks for going through this so we will not have to. Shame on you Acura!

What a horrible experience you had to go through and terrible dealership Customer Service. Kudos to you for following up and doing all you can do. I also had a horrible experience with Kuni BMW in Portland Oregon with my new at the time 22 BMW M240i that I brought in for a 4500 mile oil change. Long story short I went to pick it up and the technician disconnects my front and rear dash cam as the wires were just hanging there unplugged and evidently forgot to cover his tracks and plug them back in. Not only that the car had 6 miles extra on the odometer. The worse part is after seeing the hanging wires disconnected from the dash cam the car Smelled like burnt rubber like it just left the race track. I was furious and also went through what you did with similar results. There is many details but I will leave it at that . Anyway I feel ya and it’s like getting violated personally for sure. I worked really hard to buy my first new BMW and had some punk technician do what he did . I actually bought this car new from this dealer to.

Well done, young man. I especially like the fact that you went to corporate Acura. I had a problem with my Acura TSX and I went to Honda of America. I was treated like a king by them, and by extension, the dealership I bought the car from. I applaud you doing your due diligence. More folks should. Bravo!

Hi Que, great video and channel, first off! I'm an older guy, and own a TEP ITS. No problems thus far, but have not done first service yet, and have an illuminated I-mark and OEM carbon fiber spoiler to have installed when that first service comes up. I had a similar incident to yours happen, but with a Subaru. When I was younger (first car), I neglected to check my oil on my (don't laugh) Mitsubishi Tredia, and had a ton of issues during a service. I had the feeling that the service writer was giving me a run around, so from that point on, I always checked my oil, especially before taking a car in for servicing. About 30 years later I took my 2000 Legacy GT wagon in for an oil change, and after checking the oil, took the car to Renick Cadillac/Subaru (no longer in business). About 40 minutes into the service, the service writer paged me and told me that I had a hole in my oilpan, and that I would need a new oilpan, and that it was a miracle I had no other problems, as I had no oil in the car. I told him I checked the oil before leaving to the dealership, and that it was perfect. He then told me I "must have hit a rock or road debris on the drive over." He took me back to the service bay, and the tech showed me the hole, which was suspiciously next to a bolt that he removed. The pan was also protected by a plastic skid plate, and it seemed more likely that the tech's use of an impact wrench was the actual culprit. We went back and forth, and in the end, I ponied up an extra 400 bucks for the oilpan. I also spoke to the manager of the place, and told them that not only have I taken all of my Subies here for years, but I have recommended the place to others. I asked them, since both scenarios (rock vs wrench) both seemed unlikely to both parties, if they'd meet me halfway. They said no, and while being lighter in the wallet, I never went back to Renick, and dissed them to others (my dad went elsewhere to buy his new Cadillac). Sorry for your troubles, man, and love your content!

Thanks for these videos. I was thinking of seeing their selection of MDX later this year, as I'm in the market for a new 2024 vehicle. But after seeing this, I wouldn't go there if they offered me a free vehicle. Hope it all works out for you, and thanks again for posting this. 👊

I love that part “Did you not watch the video? I was AT the dealership!” I’ve talked to, emailed, texted, sent letters and pictures, 4X6 prints of the crap they’ve sold and not done, major repairs that weren’t even offered and should have been, to places like Firestone, Kwik Kar, Valvoline, Caliber Car Care. All politely like you are, get nothing. But, do the right thing. It’s always the right time to do the right thing.

Dealership took my car for a road trip joyride, all weekend long. Found out when they didn't pay toll and I got a ticket in the mail.

Ah, there is no way I'm changing my review until there is proof the service department is taking special care of customer's vehicles, especially when they don't have a large platform to help. This was unacceptable behavior and that guy should just be fired or at the very least, demoted.

That's horrible service from this dealership. They definitely need to learn something from the service provided by Japanese auto companies.

These R’s and S’s are fun cars man, I got one but coming from more luxury vehicles, deciding to try out one of these things, the dealership experience is definitely an entirely different ball game. These cars rattle, have paint issues, there’s a bevy of things I noticed out the box but I can’t give them my car for god knows how long without a loaner.. also have a hard time trusting they won’t mess something else up. I’ll keep my R for another year or so but then it’s back to the higher end of the totem pole. Blessed to have the means 🙏

What a crazy experience! Glad to hear a resolution was reached!

A couple things... the dealership damaged your rim, prob on that little curb just outside the door. Since they would send it out to be repaired and you don't want that and just have it done yourself, they should pay u $100 toward the repair since it would save them the trouble. A few yrs ago in my city, it cost $150 each to fix curb rash. On the low oil, one guy said the level would read low if the car was recently driven, and Jack Black said the level would be low if the engine is cold! Both of these are completely false. It only takes a minute for 99% of the oil to find its way back down to the pan. People pass down these crazy theories from their grandpas from 80 yrs ago and they still believe them. Hope you get that rim fixed, and hope your engine is perfect again.

Car guys….reputation is well deserved. You remained calm, cool! You have documentation, best thing. Keep it up!

Thanks for the update...Yeah that dealership sucks and should be avoided by all in their area

I had incident like that before. It really up to dealership and the manufacturer back up what dealership say. So basically you have to have a good relation with dealer.

It’s upsetting that the dealership is blatantly trying to gaslight this man! They pretending like he’s the crazy one!

I can't believe that dude on the phone was just straight laughing in your face and saying you assaulted them! That's wild. At least the Chevy GM was half way decent. But yea bro like someone else commented I would just sell it. You can probably sell for what you paid for it anyway lol

That manager was a D. I cannot imagine buying a new car and getting that kind of service from the dealership. I was thinking about buying one of these - which is how I found your video - and now I’m questioning even looking at an Acura. I hope they get this handled for you man.

After watching each of the videos, I commend you for remaining calm throughout this entire process. It was clear that the Service Director didn't respect you as a customer. I certainly would have been a bit more aggressive in my communication with them. Sometimes, you have to let them know you will take legal action if you're not satisfied and also collect evidence (like you did). This is a terrible look for the Acura brand and this specific dealership deserves every horrible review they receive. "Company Culture starts with the leadership"

Lesson learned: the dealership is not always the best place to take a new car. My story is worse than yours and I no longer take the car in for any work unless it's absolutely necessary (which is never!)

You the man, Que. This dealership is shady and unethical. If you're ever in Southern California, I'd love to buy you a beer!

I got my inspection done at my Acura dealership a few days ago and noticed they take photos of every car they service prior to the work. The fact that your dealership doesn't do that type of stuff is yet another red flag imo. I should also mention that the service people at my Acura dealership were actually really nice and I didn't receive my car with an additional 8 miles on the clock. I made sure to take a photo of my odometer before handing over the keys after seeing your previous video.

I got a scratch on my side of my door, Kia dealer didn't do anything. They made it seemed that I was lying. They were, do you have photos. I said no, but your sales man took a video. The service mandatory said I did, yes remember I said my windshield had a small crack. Then he remembered. Then he said that the video wouldn't show the scratches. Corporate didn't do crap. Lesson is to take photos each time and have them take photos too. All i wanted was a buff on door to minimize the scratch. There is no proof but had just washed it the night before, and would have noticed. I'm very particular about my car look.

Thanks for sharing your experience and with that I would definitely never ever do business with that particular dealership.

Damn! I could see the misalignment with Tesla but not w Acura. That’s cold af. I hope your whip is well taken cared of going forward.

Man its wild the way they’ve handled this situation hope you can get your car fixed soon! Gotta see it at the autox 💪

I have never had any issue with my Lexus LC500, when it had to go to the dealership, for anything! Lexus does everything to protect it's reputation and provide customer satisfaction.

Sorry to hear about what you’ve gone through Man but in the future I found that interior/exterior/and fender mounted cameras will keep everyone honest…in case of damage that is questioned. It’s cheap insurance for a few hundred bucks and every car should have them nowadays. Beats dealing with the lying and after the fact headaches…just my two cents.

Terrible service. Thank u for exposing these scam dealerships💯💯💯💯💯

You did awesome my guy

I’m sorry you had to deal with all of this. This is why I have a personal mechanic who I trust to work on all of my cars.

Just sold my ITS. Really enjoyed driving it through twisty roads but felt lacking in amenities, comfort and AWD for the rest of my driving. Depreciation is hitting hard too and I see no sign of it slowing down. Glad I got out for a good number.

Scary thing is a LOT of dealerships are like this. I got scammed on a mk 6.5 Jetta and Engine/Transmission insurance. A place called Auto boutique, never go there.

Good on you for standing your ground against the dealership director! That guy was just pathetic. Acura should have stepped up and done everything to address all of the issues you brought up.

Lexus would never do that

Yea acura dealerships are shady i took my TL sh-awd to acura for a recall for burning oil they was suppose to replace my pistons and a whole bunch of other stuff they gave me a receipt of everything they replaced but in reality they didn't replace anything and engine end up blowing up