Just figured it out finally. On the shared users phone go down to the Command Center on the Dashboard. Then go down and click on Shared Users. You will see the invitation that was sent in red from the Owner. Then click on it and click Accept. I gave access to my Ring Alarm System not the cameras. 🤞🏾
It does work just after the person set up a account go back to the email they received for the invite and read it because it tells them to click on the next part...
After receiving the invitation and accepting it in "Control Center" , the shared user has to log out of the app and then back in. It'll let you choose the shared address after that.
Yes, very frustrating! The email that everyone receives only has a button to create an account and then there’s a link to “manage the request“. After setting up a new account and then going back to the email and clicking on “manage the request”, it takes the recipient into the Shared Users Area of the new account but it is blank, of course, because that person is not sharing anything because they don’t have a ring doorbell! There is no area or button to accept the request! Come on! Reply to my comment with further, CLEAR instructions on how to finish the process correctly after the “manage the request” link brings the new user into the “Shared Users” area of their new account, which is blank. They don’t have a Ring doorbell, so they can’t add shared users, of course! Why does your link bring them there?
@@imboredDB If you're stuck on the "manage the request" loop, try deleting the original invitation in the primary ring account, then send a new invitation (don't just resend the original...you gotta delete the original and create a new invitation). Lots of teeth grinding and frustration over the past year and all I needed to do was delete the damned invite and send a new one. Sheesh.
Hello all, I found the solution to the big problem added a shared user…. BEFORE you send the invite, have the shared user you want download and install the ring app and create a user account. Once they do that, then you can send them the invite email. This then only had the manage link in it and worked well when clicked on. It then allowed them to accept your invitation and also allowed the sender to update too. Hope this helps..
If people are having trouble setting up the shared user, ring does explain this the correct way in the video, but the recipient doesn't always see the device to which they have been invited, what worked for me was to delete the shared user and retype the users email you want to invite again and send. Wait maybe 5 mins or so and my doorbell came up on the shared users app. Hope this helps.
I did everything you suggested. I want to share with my husband to use but after husband set up his new account my main account no longer have access to other cameras. And my husband's account that I've shared to access the camera will not be available if I don't delete the old account, so Ring isn't easy to share with my family to access the camera. (Not possible) If you want your family to be able to use the camera, you only need to use the same account!
Thank you for bringing this to our attention. Being able to view and share your Ring devices is crucial to your peace of mind when protecting your home, and we are here to help. Please send us a DM, so we may support you further. We look forward to hearing from you.
@@ring @Ring In summary, can I share with family members access to the camera? (via sharing and i added my husband's email but can't) or only need to use the same account? ** P.S. You told me to send us a DM, ( I NOT UNDERSTAND WHAT MEANS >>> what is DM? )
Thank you for your reply. A DM would be a direct message. However, you should be able to add someone as a shared user. Here is a link with more information on shared users: support.ring.com/hc/en-us/articles/211018223-Allowing-Access-to-Shared-Users-and-Controlling-Ring-Devices-with-Multiple-Electronic-Devices.
Ya so.... The shared user option is TERRIBLE. Way too complicated. Even when you do it all correctly it still asks to set up a device on the second device. After over 2 hours of bs I'm taking it down and sending back. PS the guy setting it up is a network manager and told me to send it back. It's not the device, tried multiple phones and multiple cams... You guys need to make this easier or people are gonna go elsewhere. TOO COMPLICATED. Oh and the app has no dark mode for photosensitive users. 1 out of 10. Huge fail.
Doesn't say anything what the other person needs to do with which I am sharing the device. Other person gets email, clicking "Manage Access" takes the other person to run account on s a page with "Shared Users" and that's it. No one says how to set it up on the other account. Tech doesn't have to be that confusing.
Hey Ruby. We'd be happy to provide you with more information to ensure you can successfully add a Shared User to your account to help keep an eye on your home for peace of mind. After a Shared User has been added to the account, the devices that are shared with them should automatically populate within their Ring app. Keep in mind that it can take up to 60 seconds for shared devices to show up in the app after the Shared User accepts the invitation. You can find more information here: support.ring.com/hc/en-us/articles/211018223-Allowing-Access-to-Shared-Users-and-Controlling-Ring-Devices-with-Multiple-Electronic-Devices. Please let us know if you have additional questions.
Here we are 4 years later and we still can't share the mailbox sensor activity outside of the account owner. This is a simple back end coding fix but nope! Guess I'm the only one allowed to get the mail! Getting rid of Ring and Amazon products now and switching to something else with actual support...
Unless this has been updated recently, I would suggest that you update your video to explain what you cannot do SHARED USERS for lights that are in your ring network. This is a key/basic functionality that I think everyone would be expecting. thx
Its seems many people here are frustrated or confused how to set it up. If you breeze through the instructions and dont read it all you will miss important steps in the email. If you READ ALL THE INSTRUCTIONS you will know exactly what to do. Thanks Ring, I love our system 😉
Hi Juan, great question. When inviting another Ring user as a Shared User to view your device, the Shared User is automatically granted access to your device in the Ring app. To access this device, the Shared User simply needs to change which location is currently being viewed in the Ring App Dashboard page to the location of the shared device. You can find more information regarding this here: support.ring.com/hc/en-us/articles/211018223-Allowing-Access-to-Shared-Users-and-Controlling-Ring-Devices-with-Multiple-Electronic-Devices.
I found my issue in these comments but no helpful reply (or no reply at all) from Ring. Again, the shared user accepts the invite, which launches the app, they have to have an account, sure, but then...nothing. Even after "up to 60 seconds" the original user's device(s) not showing up. What is the magic trick to get this to work (that is apparently not in your documentation)?
Hi Paul, thanks for taking the time to share your feedback and experience. Being able to successfully add a Shared User is vital to having an extra pair of eyes monitor your home and helps provide you with some peace of mind, so we'd like to help. Please feel free to send us a message on Facebook, Twitter, or Instagram, and we'd be happy to look into this for you. If you prefer, you can contact our community support team at 1-800-656-1918, (or if outside the US: ring.com/callus) 24/7, for more support. We look forward to hearing from you.
@@ring thank you, robot. I’ve already posted on twitter. I’ll call tomorrow to see if I can talk to a human. I wonder if you’ll respond to my tweet by asking me to post on RU-vid… that would be awesome
We can assure you that we are not a robot and this is not an automated response. We would be more than happy to see what we can do to help improve your experience. We recommend sending us a direct message on Twitter, so we can sort this out. However, if you prefer to call, we look forward to speaking with you further over the phone.
Hello Neighbor. For your shared user to easily use his Ring app is important so that you can have an extra set of eyes, to protect your home. Could you possibly send us a screenshot of the iconin a PM? We'd be happy to help.
Im done and returning Ring doorbell! It's very frustrating! After hour trying to figure out this app and still don't know why Shared User still cant see or access "shared" device! This app just a garbage!
Hey, neighbor. Being able to share your Ring devices with others is vital when you need another pair of eyes protect your home, and we're here to help! Please send us a message on one of our social media platform, so that we can assist.
My husband has a security camera outdoors. He shared it with me. I am the wife & the hubby travels. Is there anyway I Can have control of the settings along with him?
My mom shared it to me through email and all I did is type in my email that it. After that, I downloaded the ring app and created new account. I don't see any that I'm connected to it.
My husband was the primary user and I was shared; he's since changed jobs and can't access his old Ring account. Is there a way to make me the primary and then add him back? Thank you!
Hi Kim. Being able to access the main Ring account is important to the security of your home and family, so we'd like to see what we can do to help. In order to do so, we will need to access additional details in your account. These details can only be accessed by our community support teams. Please give us a call at 1-800-656-1918, (or if outside the US: ring.com/callus) 24/7, for more support. We look forward to hearing from you.
Hello Neighbor, thank you for reaching out. Are you asking what permissions a Shared User has? Ring device Owners have control over every aspect of their Ring devices, including sharing their device with Shared Users. Please click here for more information about controlling Ring devices with users: support.ring.com/hc/en-us/articles/115005235186-Controlling-Ring-Devices-With-Users-and-Roles. We're here to help with any questions you may have.
@ring Do you have to sign up for the paid plan before being allowed to share access? Still in my 30-day trial period. Shared with access with my wife but she can't get access etc
Hey Martin, thanks for getting in touch. We understand that sharing access is important to ensure you family can enjoy peace of mind with Ring. We want to help. See the steps for this here: ring.com/support/articles/qpq78/Controlling-Ring-Devices-With-Shared-Users-and-Guest-Users. You will want to have her check the Shared Users section of the Control Center within her Ring app. Let us know if this helps.
I'm the main account holder but my wife is on my shared access. I can see the Live View on my phone but she can't. She used to but it only gives her the problem. Is there a fix to this?
Hey neighbor. We understand the importance of seeing Live View so you can keep an eye on your home with Ring. We want to help. Please send us a private message on Facebook or Twitter with a screenshot of what you see. We'll be there to help further.
Hey there, neighbor. Receiving alerts is crucial to you being able to verify the motion surrounding your home; ensuring continuous safety. Once logged out of your account, your Ring app will no longer notify you. Although, your Ring app will only notify one account at a time, you can set up multiple locations within your Ring account. You can learn more on multiple locations here: support.ring.com/hc/en-us/articles/115005039983-Managing-Ring-Devices-Using-Locations. Please feel free to contact us on Facebook, Instagram, or Twitter with any other questions you may have. We're always happy to lend a hand.
Hey there. Thank you for reaching out to us. Ensuring that your wife can have full access to your Ring app is vital to your overall peace of mind when protecting your home with Ring, and we're here to help. The only way she can have full access is if she is logged in with the primary account owners credentials. Otherwise, her access will be limited. Please feel free to learn more here: support.ring.com/hc/en-us/articles/211018223-How-to-Add-Another-Person-to-Your-Ring-Account.
It's not as simple as that. The app tries to make the shared user register and that won't work because the camera is already registered in the owners name. This is really dumb.
Hi there, neighbor. We know important it can be to share access to your Ring devices securely, so that people you trust can check in on your home. We would like to help. Rest assured, you are able to give limited access to your Ring devices using the Shared User feature. Learn more here: support.ring.com/hc/en-us/articles/211018223-Allowing-Access-to-Shared-Users-and-Controlling-Ring-Devices-with-Multiple-Electronic-Devices. If you need any additional help with inviting Shared Users please give our community support a call at 1-800-656-1918, (or if outside the US: ring.com/callus) 24/7, for more support.
NOBODY needs the service department. FIX IT!!!? It's not people, it's the APP and method itself ...You can go read the help all you want, it's too complicated and people are all saying the same thing. You say to get in touch with ring but ITS NOT OUR FAULT ITS YOURS.
Hello Ashley. We are happy to answer any questions you have. You won't be able to change any settings being a shared user. To reconnect your device or change any settings you need to do that under the main account. Let us know if you have any other questions.
@ring HOW DO I CONNECT ANOTHER PHONE TO THE ACCOUNT??? MY HUSBAND GETS THE INVITE EMAIL, HE CLICKS "MANAGE" IN THE EMAIL BUT IT DOESN'T TAKE HIM TO ANY PLACE WHERE HE CAN AGREE TO BE ADDED TO THE DOOR BELL. WHAT DOES HE DO AFTER HE CLICKS THE BUTTON/LINK IN THE EMAIL??? WHERE ARE THOSE DIRECTIONS??
Hi there, neighbor. It's important that you are able to add a Shared User to your account, so that you and your husband are able to effectively monitor your home at all times. We are here to help. Please note that your husband must have a Ring account before accepting the invite to become a Shared User. For more information on this process, visit us here: support.ring.com/hc/en-us/articles/211018223-How-to-Add-Another-Person-to-Your-Ring-Account. If you have further questions, please send us a DM on Twitter or a PM on Facebook, and we will be happy to support you further.
I want to get a ring for my elderly dad who is in another country.can his cam be added to my account to avoid having to log minds out then logging in with his information to keep an eye on him….is this possible
Hello, Lucita. Being able to help your family protect their homes is vital to your peace of mind, and we are here to help. In this case, you can add a new location under your own Ring app. To do this, your dad would need to log into the Ring app using your Ring email and password, and set up his device. While going through the set up, he will be prompted to select your location, or add a new location. All he will need to do is add a new location, enter his address, and complete the set up. This will not remove your currently location. Please let us know if you have any other questions.
I cannot see any devices even if others have already shared them with me by inputting my registration email. In my "Location (shared)", it is empty. I did get an email asking me to create an account and then click a link "manage the request". After clicking it, it will take you to the "Location (shared)", and again it is empty. Is there anything wrong with your app code? I searched and found a lot of complaints about exactly the same question since early 2021...
Hi Yiwen, we want to ensure your Ring app is operating properly and showing the appropriate information to help you keep an eye on your home. We'd like to take a closer look at this with you. Please give our customer support a call at: 1-800-656-1918 (or if outside the US: ring.com/callus) 24/7, for more support. We look forward to hearing from you.
I’m an executor of an estate and was about to set up a ring device when during the set up it asked me if it should join another device. Does this mean there are ring cams already set up?
Hi neighbor. Having a convenient setup process is vital to your peace of mind when installing your Ring device, and we'd like to help. To learn more, can you send us a DM on Twitter or a PM on Facebook with a screenshot of the message that you are receiving? If during the setup process, you are being asked to connect to a Chime Pro or alternative wifi extender, you can forego this message if it is not applicable to your situation. We look forward to hearing from you.
Thank you for contacting us, Eric. Knowing how to manage your account is important to your home security, and we are here to help. A Shared User will need to create an account with their own email and password. By adding them as a user, you are giving them access to your account. Let us know if you have any other questions.
Hi Yee Yee. Your peace of mind is tied to having complete access to your account, and we'd like to learn more. Can you clarify what you're trying to add to your account?
Hi Jim. Having full control of your Ring device in the Ring app is important to your peace of mind, as it allows you to keep your home protected. We are here to help. "Shared Users" on your account are unable to change any Motion Settings for your device in the Ring app. To learn more about what "Shared Users" can and cannot do, please visit our website here: support.ring.com/hc/en-us/articles/360031246472-Shared-Users-and-Alexa. If you have any questions, feel free to send us a DM on Twitter or a PM on Facebook. We will be here to support you.
Hey Jason, thanks for inquiring. Adding a Shared User to your account to help monitor your home is vital to your peace of mind when ensuring your family and home are safe. The Shared User can accept the invitation via a link in their email. You can find more information on how to add a Shared User here: support.ring.com/hc/en-us/articles/211018223-How-to-Add-Another-Person-to-Your-Ring-Account.
Hi Carmen. Thanks for contacting us today. A Shared User cannot delete stored videos or shared videos and as long as the main user still has Live View open the device will record. You can find out more about this here: support.ring.com/hc/en-us/articles/211018223.
Hello Neighbor. Being able to connect multiple cameras to your phone is important to your peace of mind when protecting your home and family. We would like to lend a hand. A home can have multiple Ring devices, all functioning simultaneously. Could you please reach out to us via Twitter or Facebook page? We look forward to hearing from you.
Great question, Hamza. Once a shared user is granted access, they can see the full event history. If there are any videos you do not want them to see, we recommend saving them to your phone or computer, then deleting them from the app. This will remove them from all users' history. Let us know if you have any additional questions, we're here to help.
Hi, John. If you navigate in the Ring app to Menu>Control Center>Shared Users, you will see the option to manage and invite Shared Users. We hope this helps!
Hello neighbor, thanks for reaching out. It's important that you're able to use the Ring app as a shared user, to help monitor the home. We can help clarify. A Shared User cannot change system settings or account information but can view cameras and view and share videos. You can see details here about Shared Users: support.ring.com/hc/en-us/articles/115005235186-Controlling-Ring-Devices-With-Users-and-Roles. If you have more questions, please contact us on Facebook or Twitter, so that we can take a closer look at what you are experiencing.
Hey neighbor. Rest assured no one can access your Ring account without your approval. Learn more about how to keep a secure account here: support.ring.com/hc/en-us/articles/360037591452-Keeping-Your-Ring-Account-Secure. Feel free to send us a private message on Facebook or Twitter if you have any other questions. We're here to help.
Hi there. Being able to invite a shared user can be important to your overall experience with Ring. We'd be more than happy to go through this with you. To do this you can contact us on Twitter, Facebook or Instagram. We look forward to hearing back from you.
He needs to sign out of the account first. Then you re-send the invite then he has to sign back in and accept. It just worked for me after figuring it out. Ring should really fix the glitch in their system for this process or, alternatively, tell customers the full process including the signing in and out malarkey.
We'd be more than happy to help ensure you are able to share Ring camera access as desired when protecting your home. Please feel free to send us a message on Facebook Messenger or a DM on Instagram or Twitter with more information about what you're experiencing. We are here to help.
Hey, Linda. The safety and security of your Ring account is our top priority, and we're here to help. Please feel free to give our customer support team a call at: 1-800-656-1918, (or if outside the US: ring.com/callus) 24/7, for more support.
Garbage. Shared user is more complicated than rocket science. Stay away!!! Ja about to make this a public issue. I keep seeing RING repeating it's customer error. It isn't. It's badly set up by RING.
Hi Jose. We are happy to help. If possible, can you send us a DM on Twitter or a PM on Facebook with more information about your inquiry? We look forward to supporting you from there.
This is the worst app I have ever dealt with. 1 hour plus...to nowhere. I tried again a year later to accept sharing. ANOTHER lost 1hour and a half. Super complicated and again not connecting. They give you 10 minutes to set your emailed code. They send you and email with no accept button to press. The wi-fi search draws a BLANK site. Talk about stress. Doing my long form federal tax forms is easier than this. "It's that easy". What a joke.
Hi neighbor. It's important that you're able to access your Ring account as this keeps your home secured and allows you some peace of mind when you are away from home, so we'd be happy to help! In order to do so, we will need to access additional details in your account. These details can only be accessed by our community support teams. Please give us a call at 1-800-656-1918, (or if outside the US: ring.com/callus) 24/7, for more support. We look forward to hearing from you.
Hey, Sara. Being able to accept the shared user invite is crucial when wanting your husband to assist with keeping an eye on your home, and we're here to help! Please send us a message on one of our social media platforms, so that we can assist you further with what you are experiencing. We look forward to working with you soon.
Doesn't matter. You can send an invite and it still asks to set up a new device in the second phone. It's not a customer error it's bad programming. Made a new account, sent the invite, entered code...still no cam access. Pls stop saying to contact you or the service department and FIX THE ISSUE. How many hundreds of people have to say "it's trash" before you take ownership and facilitate the issue!? People don't have time to play with nonsense for hours and be told to contact ring.... So far I've seen HUNDREDs of the same complaint, and ring just repeats contact us...NO contact your programmers and FIX IT.
Anyone struggling, here was the fix for me - Make sure wifi band is on 2.4 GHZ Make sure the shared user email account is set up, THEN delete and revoke access. Recreate the invite - shared access user should be able to log in. Worked first time after faffing around!
Hi neighbor. We appreciate you taking the time to share your feedback when it comes to adding Shared Users. We want to make sure you're able to add a Shared User, so they can have access to monitoring your home, so we'd be happy to see what we can do to help get this sorted out. Our help article here provides more information on how to add a Shared User: support.ring.com/hc/en-us/articles/211018223-Allowing-Access-to-Shared-Users-and-Controlling-Ring-Devices-with-Multiple-Electronic-Devices. In order to be a Shared User, they do need to have their own Ring account which may be the reason you are running into the blank page you have been eperiencing. If you have any further questions, please don't hesitate to reach out to us. we're here and happy to help!
@@ring The video in the link you provided does not show how the new user accepts the new invitation. How do they do that? They have set up a new account. The link where The invitation email takes them is Shared Users and Locations (Owner) says No locations found and below that, Locations (Shared) shows No locations found and everything is grayed out. They can’t click on anything to except anything.
We appreciate you clarifying that further for us. If they already have a Ring account created under the email address that you sent a shared user invitation to, there’s nothing else they need to accept from there. Since they're not seeing the device, you may just need to toggle to another location. In your Ring app, please go to the main menu at the top left and select on your location name above Dashboard. Once you tap on your location name, you should see another location that says “(Shared).” If the Shared User is still unable to see the shared device, please give us a call at 1-800-656-1918, (or if outside the US: ring.com/callus) 24/7, for more support. We look forward to hearing from you.
@@ring I’ve sent an invitation to my wife, she has accepted it, but the location does not show up in her Ring App. It also doesn’t show that the invitation has been accepted in my app..
