What happened to the White Zinc Alloy Case? 

so true, thats one of the reasons why wooting is one of my favourite brands

Factos

.....? Not really

@@Dubulclenot really what? U think companies shouldn’t be transparent if yes the explain why in an argumentative way.

He’s a shill, doesn’t actually game (or at a competitive level where it matters) and is more about the most subjective part of the keyboard hobby instead of performance. No wonder he isn’t trustworthy.

@@johnnybravo69420 how is being critical and -not- endorsing any competitor shill behavior? lmao. you can definitely say he isn't objective and is more subjective, but try and hide your boner for wooting a little bit, ok?

To me Hippyo's video was bordering on hit piece territory. Some seriously nonsensical complaints. Straight up admits to ignoring and not testing certain things that are central to it (weird for a reviewer). And saying that the quality of the metal is so bad it's basically like plastic? Cmon now. Not a single other reviewer or user that received it has stated such a thing - the opposite in fact. The video was SO negative that it seemed untrustworthy due to a probably heavy bias. And that completely defeats the purpose of a review. Why would I want to watch a review that the reviewer doesn't even check their own bias at the door to the best of their ability (obviously fully is not possible)? Lost a lot of respect from me.

​@@StefanKamer 100%. So much of the review was like, "they have cutting edge features like rapid trigger and various ways of handling SOCD inputs that are easy to access and configure in the software and work flawlessly.... BUT DOES IT REALLY MAKE YOU A BETTER GAMER? If you're not in the tippy top upper echelon of pro gamer reaction times, why even bother? Such an overhyped keyboard!" And the barrage of skill issue users nodding their heads in the comments basically agreeing that people in general are too underspecced to notice or derive value out of anything that pushes the boundaries performance-wise was majorly off putting. And like you mentioned, barely passing over the HE-specific functions that provide real productivity value to general users, such as mod tap and DKS. Weird ass vibes all around on that one. I (keyword incoming:) was literally subscribed to Hipyo, and his ability to review acoustic quality is fine - he even turned me on to WS Morandis for my custom build earlier this year, which I remain thankful for. But that review made it clear he caters to a very specific audience, and it's not a tech-forward one.

​@StefanKamer absolutely. He isn't the target audience for what this kb is intended for. He looks for sound, feel, build quality, customization and value. The 80he is not going to meet all of his criteria, so he dismissed it almost immediately. His review was over the top.

Nice. I am waiting for the v2, kind of a no brainer imo.

@@mikerzisu9508 same

It's awesome, I put some pudding keycaps on and I'm blown away.

minor launch issues lmao

Same here

THIS!!!

I don't own a wooting yet but I'm working hard to collect enough money to get my hands on one of those, it's not just the product it's the way this company is running business and I hope they keep it like that!

U had an option to receive case with small chip. I did as cant even notice it.

might need to be magnesium for the weight but yea

@@mataznuiz or zinc plated plastic maybe

That's awesome to hear! Glad you're enjoying your new keyboard! 😄 Better be getting your wife one as well, else she will yoink yours, haha. ^Sander

Anders (our customer support guy) would love that. :D Would definitely be fun to explore more colored options, so I will let the team know. ;) ^Sander

Bridge/Brug are on the way to the warehouse, excluding the white zinc. Production was halted first, and are now resumed for the white zinc, they're finishing it up now and it will freight ship separately. ^Sander

@@Wooting Is this including those who requested to receive the white zinc case "as is"? Because I'm pretty sure that's the option I went with, though I could just be misremembering. Regardless, thanks for the update on that!

a drawback of diecasting is you cant use anodizing like you see on most cnc'ed machined cases and as for cerakote thats just too expensive for a mass produced item aimed at a general audience

​@@coyotex850 what? tonnes of mass produced stuff uses Cerakote

@@coyotex850 then what about powder coating?

You definitely did wonders on that shot! :D ^Sander

Glad you like the board!

Current V1 owners will get a $40/€40 store credit. :) ^Sander

That is what kbdfans uses. Good question. Maybe it is an incompatibility issue with the zinc or it won't give them the color they want

I asked why no Cerakote like on guns/knives; apparently too expensive. Every time I have a suggestion, shot down with, uggghhh $$$$$, not doing that one. Fine, recall your product, I'm sure that was worth not going with Cerakote.

@@StephenMcGregor1986 they aren't recalling anything though lol

@@mikerzisu9508 At 5:22 you can at least see they tried it, so I would be curious why it wasn't acceptable.

Can't offer raw as a replacement, sorry :( ^Sander

That really depends on how the sales are performing compared to the other pre-assembled boards. ^Sander

That is a little oopsie on our side, thanks for noticing it! We will adjust it. :) ^Sander

Our apologies about the plastic bag, everything was suppose to be shipped in a cardboard box. There was an error between the communication to the warehouse. :( If any of the Lekker switches are broken or lost during shipping we'd cover that obviously! Glad you like the 80HE though, and hope you continue to do so! ^ Sander

Wow.

@@StephenMcGregor1986 why? lol

But you did receive a tracking label already, and it just hasn't updated? ^Sander

@@Wooting I got the tracking number and it is via USPS. It hasn't updated since Oct.9 all it says is "Arriving late". I messaged in the discord too but no response. And im worried if i open a ticket via support it might take even longer

On top of that i got an email saying its the poly fil bag shipment, and i been waiting since March which i did not mind at all , its just that if it comes damaged or what not I might end up not having it till 2025 since there is other orders too being processed

Yeah, the USB port can be tricky-I usually plug my cable in blindly too because I want it done quickly, haha. Try using an eraser to remove the marks. We won’t be offering extra stickers, as this issue should be resolved with the upcoming V2. In the meantime, you can use tape or something similar to prevent scratches. ^Sander

We’re no longer offering additional options for the Two HE, as it’s less popular compared to our 60HE and 80HE models. We are considering an updated version in the future, but that will take some time. ^Sander

The 40% market is too niche for us to do something with currently. Our 60% is getting to a point that a lot of people think it is getting to small already. :P ^Sander

@@Wooting fair enough. And here I thought 60% boards would be at least as popular as 75/80%. At any rate, thank you for your response.

The expected date of October is the earliest possible out of all of the layout combinations. In this case that's Japanese, black, prebuilt. The other layouts are in higher demand and you'll have to wait longer for them.

Two HE will remain as is for a while. We do want to make an updated version on it in the future, but there are no ETAs on that as of now. At least it won't come anytime soon. ^Sander

I'd suggest to reach out to social@wooting.io anyway to see if our customer service can still do something for you. :) ^Sander

Unfortunately, the V1 version isn’t available for order at the moment. Production of the zinc alloy case has shifted mainly to the Black & Raw cases, and will remain so until the V2 white case becomes available. ^Sander

We don't have any ETA's on it exactly, as we are still trying things out. ^Sander

Black plastic, same here

For the current design, we haven't used aluminum because its flow properties make it difficult to fill the small crevices in our design. Zinc alloy performs better in this regard. If we opt for a simpler case design in the future, we might consider using aluminum, though I’m not too familiar with that process. ^Sander

Lubricate the stems but it’s a different process than switches. There are some really good vids and also maybe look at screw in stabs they are just slightly more reliable

Stabs and lube

Applying some lube to the stabilizer housing might help. The easiest method is to use a Krytox 205G0 lube syringe, available on Amazon or similar retailers. We've also informed our factory to add a bit more lube to the stabilizers for future customers. ^Sander

We have the optimum collab in the works, and should be publicly available this year! :D ^Sander

You can still return it within 30 days if you really want to swap it. ^Sander

We don't have any current plans for keycaps, but we're always open to new suggestions! ^Sander

Have you tried to open up the case and see if there is something stuck on the hooks where the gaps are? Sounds like the hooks are not making full contact

@@Kokinkun the hooks are making contact when i force 2 pieces together with my finger but it opens up when i let it go

@@hermanweiss8158 Ah ok, I guess you'll have to wait for support to get back to you. Seems like it's about 2-3 weeks due to the huge backlog of support tickets

Hi Herman, Our customer service team is currently dealing with a significant backlog of tickets, which means we need to prioritize certain issues, such as defective keyboards. Items with cosmetic damage that are still functional will be given lower priority, so there may be a slight delay in resolving those cases. Rest assured, we are working on it! While our response time may be slower than usual, the date you submitted your ticket remains valid for any potential returns or warranty claims. In the meantime, I’d like to suggest trying a quick fix. When the keyboard is assembled, try pushing the front lip of the case towards the back, then downwards, and pull it towards you to see if it attaches properly. If that doesn't resolve the issue, please check whether the front of the case is warped inward toward the keycaps. If so, you can unscrew the top case and gently bend the front slightly outward so the hooks can make proper contact. Please let me know how it goes. :) ^Sander

Only downside, is that it doesn't match the color of our keycaps. Which can look odd especially on our pre-assembled keyboards. If you use aftermarket keycaps, this might not be the biggest issue. But yeah, majority keeps it stock. ^Sander

You can go to the hub and choose to ship it out if you'd like! :) ^Sander

V2 should be the same price as the V1. ^Sander

@@Wooting thank goodness 😅

The Turkish market is challenging to access because of the high import duties and taxes. We're exploring partnerships with local retailers to ensure we can offer our keyboards effectively. ^ Sander

You'd have to return/cancel your current order and wait for the V2 to become available on our store. Unfortunately, you can't swap it right now. ^Sander

Our customer service team is currently experiencing high demand, so response times may take longer. While this is not the level of service we strive for, rest assured that we will address your issue as soon as our team is available. ^Sander

We have no information on a V2 60HE as of now. ^Sander

😂 The sensor of the 60HE has only 1000Hz. This is a Hardware limitation and can not be fixed by a Firmware Update!!!😂😂😂😂😂 By the way the 60HE with 1000Hz is faster than some other Keyboards with 8000Hz. Take a look at the videos from Computex.

Polling rate is hardware limited, also really doesn't matter on a keyboard.

Comments already kind of said it, but it is hardware limited to get 8K polling. So in order to get the 60HE running on 8K polling we'd need to update the whole PCB and make a second version of the 60HE. ^ Sander

Calder is living in Taiwan how I remember

Yes, the background is from Taiwan. Calder lives in Taiwan. :D ^Sander

Plastic or zinc?

@@mikerzisu9508 both plastic and zinc does it

@@mikerzisu9508 zinc

Seems like it happens to zinc units on the bottom left corner. I saw someone post a solution where they put a plastic washer on the standoff at the top right corner and it fixed their wobble.

@@Kokinkun so is the case warped? Why is it not flat?

The new V2 case will be available for purchase both individually and pre-assembled. It effectively replaces the V1 and will be released for public sale again soon. ^Sander

@@Wooting thank you very much for the reply !!

We are currently experiencing a high volume of customer service inquiries, which has necessitated a shift in priorities. As a result, we are focusing on addressing the most urgent tickets first. ^Sander

Powder coating wasn't feasible, as it didn't properly deal with all the small corners. Not sure if we looked at varnish, but I will definitely let the team know about it. :) ^Sander

All of the pre-built ones do, so any color and whether you pick PCR or Zinc. Their dye-sub key caps are not shine through in case you're going for a different language set.

This is in Taiwan, Calder lives there. :) ^Sander

Calder lives in Taiwan. We used to record outdoors, but he got really busy with various commitments and couldn’t make time for it. Fortunately, he recently had a little free time again, so he was able to record outside this time. :D ^Sander