What I Learned From My Failed Collab 

General PSA to anyone who's had issues with AMI Hearts Beauty and damaged/incomplete palettes/shades/orders: This is a breach of the Federal Uniform Commercial Code and serves as a breaking of the implied warrenty as well as a breach of contract on the side of the seller and you are entitled to a full refund without returning the goods if the seller fails to repair/replace adequately in an agreed upon, timely manner - if return of the defective goods is strongly desired by the merchant, it is at their cost and expense to retrieve them and you still legally have the right to refuse. A.M.I. Hearts Beauty is also operating in Virginia which also has state law, specifically the Consumer Protection Act 1977 which states it is prohibited/illegal to sell defective merchandise and it is this state level law that reinforces the Uniform Commercial Code further. If you are U.S. based, I would make a complaint to your local Better Bureau and see if they can help reinforce any complaint. Finally, to all international customers, if you have your shipping box still, check the customs declaration to see if she falsely labelled the value at $10 USD (or some value below the actual value), because if she did, this is extremely illegal and she risks serious jail time and fines, particularly if this is a consistent business practise which in her own words to me "why would I change the way I package anything to you and not to my other customers". If you paid using anything involving Visa or Mastercard, you can raise a dispute under Schedule 2 rules and if you offer to cooperate with A.M.I. Hearts Beauty in that you "make the goods available for collection" (in other words, you offer to send the goods back if you are sent a prepaid return envelope) then you will be able to retrieve a refund that way too. I know in America there's a general positive attitude to if a shade arrives broken you just repress it (if it's not completely shattered...) but in the UK (where I'm based) this isn't considered generally acceptable as if you paid for a complete undamaged product, that's what you should get.

Ive been sitting on this video for a bit and was going to post this as tomorrow’s video but I am honestly so anxious about it I just wanted to get it out of the way. Thank you all for your time 💜

They can’t claim slander if it’s true. They wanted to scare you. That’s so fd up. Threatening a small youtuber with a lawsuit that has no teeth. They hoped you’d believe their bs. Legally, they can’t come after you. Don’t spend the money on a lawyer. They have no case against you. This must have been so gut wrenching. I’ve seen debt collectors trying to do this too. They send paperwork that looks like it’s from a court, but it’s just some jerk with a photocopier.

All I can say is I’m proud of you for speaking up for yourself and I’m here for you and rooting for you 🖤🖤🖤

I'm a bit appalled that an indie brand would do this to a smaller influencer. I feel like a smaller brand should understand better and have more empathy?? Looks like they just wanted a quick buck and now it's gonna bite them back.

BRAVE QUEEN!!! This was beautifully done. Sending love

Love you! And I'll always have your back!

I’m so sorry, sweet girl. I adore the color scheme and the names you chose, and I hate that this happened to you

I’m so proud of you for speaking up. The fact that you turned the video into learning lessons for yourself and fellow small influencers just shows what a class act you are. You’re the best Amy, and you deserve better than what this brand did. 💜💙💖

I'm so sad, the colour scheme of the palette you created was literally the best thing I'd ever seen! I hope you are able to do something similar again with a much more trusting brand

I love your honesty, integrity, humility, and authenticity. So admirable. What a terrific role model you are and an example of a really strong woman. So impressive! I'm glad you are out there as a role model for beginning influencers. Thank you for caring about the quality of your content.

I think it's really telling that you have apologized multiple times for THEIR mistakes and all they've done is shady stuff. Your palette was absolutely gorgeous and I'm sorry it went down this way :(

One of the things that really really shows their colors is sending you the legal threats when they were/are completely in the wrong. So gross!

I think the best thing that could've come from all of this is you being able to share with others who might need this advice and honestly it's good advice whether a person's experience is a good one or a negative one. It stinks that you had to go through it, but I think you've handled it pretty well publicly. :)

All I can think is how well you're handling this, but it must actually break your heart - to be an influencer and finally secure a collab, only to have it go so wrong. But I'm glad you shared the lessons you've learned with us, because that's a true sign of maturity and empathy: "A bad thing happened to me, and I'm going to try and prevent it happening to anyone else." Lately it seems like more and more people only care about themselves and what directly affects them, so it's good to know that's not always the case.

Amy you are so classy. I can't imagine having to deal with all of this and I really admire the grace with which you've dealt with this. I hope you're able to do another collab in the future because you have such an amazing eye and the palette you made is so gorgeous.

You made SUCH a stunning palette, i was gonna get it when it went on sale but saw the drama and the reviews from regular customers and i was so sad for you (and disappointed cos i wanted it SO bad. That colour story was magic.) I really hope you get another opportunity with a better company cos you're so talented and care about your subs/customers 💜

Amy, I loved the palette so much because it was yours. I saw past all the flaws because your color story was just amazing and the story behind each and every shade was incredible. I hold on to it because of you, because I have been able to connect with you and I think you are an amazing person. It was not a failed colab, it was a great lesson to learn because you have an amazing future ahead of you. I truly wish you the very best! You deserve it Amy 💜

This is such a mature response to what has happened to you. As you mentioned, it's so easy to get emotional and say things you'll regret later, but you handled this with true elegance and tact. It was incredibly smart of you to give yourself time to reflect on what happened and turn it into a learning experience to help yourself and others. You should be really proud of yourself :)

Thank you for sharing your side of the story Amy. Im so sorry this happened to you... Def some very valuable information here and it made me think about a lot of things

After constantly emailing customer service, I only received my palette after I opened a case with PayPal. The palette is really pretty, but most of the pans came extremely underfilled. You're the sweetest person ever and deserved better. I'm sorry.

I’m so sorry you had to go through this but I’m so proud of you for taking control and speaking your truth🖤

When you talked about passive aggression to avoid conflict, that was amazing. You are so mature for your age. I so agree passive aggression can often come from people who avoid conflict like the plague. Many associate it with just being a manipulative person when the reality is that’s not always necessarily the case. Conflict is apart of life and we need to learn how to deal with it head on even though it can make us uncomfortable. It’s taken me years to master this as I myself hate conflict. To also touch on “the only seeing the good in people” I’ve struggled with that as well and it can potentially be very dangerous. I used to see nothing wrong with having that mindset and it definitely has its positives but it can come with just as many if not more negatives. I learned the hard way that I can no longer only assess situations from “only seeing the good” my life and mental health has greatly improved and transformed completely from changing that belief and viewpoint. Learning to look at a person or situation in totality with both the positives and negatives will save you from so much potential suffering in the end.

You are such a class act. I appreciate you being willing to learn in public and share in a way that is constructive and as positive as possible (given a negative situation) so that hopefully other people have better experiences.

I’m here to see what happened.. I actually was wondering why you hadn’t mentioned that collab since it first came out. I wanted to ask about it, but figured when you were ready, you would say what you needed too! (I did see a comment on another video saying there were issues with the company) I hope you’ll get another opportunity soon! I loved the shades you chose, and the palettes that were good seemed really lovely! Ps, I’m very proud of you and the way you handled yourself under these circumstances.. you are so very mature, and decent! I’m glad you haven’t let this change you.. (and this comment is coming from a mom of 3 kids who are pretty close to your age!)

It's weird that the ami hearts beauty website is down. There is something really shady about that company.

Ugh, after everything that has happened in your life, this too? If I could ship you a case of Stella Rosa Black, I totally would lol. I’m sorry this happened to you. I remembered hearing about your palette but luckily the site has been down for a while so I wasn’t able to make any impulse buys. If you can, could you please build a dupe of your palette using your single shadows from brands you support? I would love that since it’s not available anymore. 💜💜💜

This negative incident reminds me of what happened to Marlena of MUG by not having a contract with Jaclyn Hill. Obviously, different particulars but both had detrimental/damaging outcomes. Sorry this happened to you ( I was so psyched for you about having a collab) but am glad to see that you're applying lessons learned to your life and sharing your experience. Lemons to lemonade ❤

Amy, thank you for your bravery and honesty, both in not letting them intimidate you into silence and in openly sharing the lessons you’ve learned for us all to learn from. If/when you ever feel comfortable designing a palette again, with a brand that treats you respectfully and is worthy of your creative vision, I’ll be first in line to support it, because you deserve all the support in the world 💙💜

I know this was a hard video to make and post. Weird to say "excited to watch", but just know I support you and appreciate your honesty 💕

Very informative Amy. Of course I still use my palette bc it's beautiful ( thanks to YOUR hard work) and I can't get the money back. I'm upset that you even had to experience this, but thank you for sharing your knowledge and growth.

That moment when you realize “not everyone has a good heart” truly sucks. Especially when you get legal advice and find out that you were the one in the right after all, and they were just trying to take advantage of you. After something like that, trusting people in general becomes so hard or impossible (maybe that’s a good thing). I’m sorry you had to go through this, but I’m glad you got that legal advice and will always protect yourself going forward, because you DO have a good heart and good intentions.

I'm so sorry you such a crappy collaboration with this brand. Im glad you talked about it so we can stand in solidarity with you and never support them!!!! I hope that your next collab is better and that its a brand you trust and love and you have a say in.

So proud of you for being brave 🤍 hopefully this helps so many others as well...

So sorry about your bad experience! I loved the colour story you put together and I'm looking forward to seeing what opportunities you will get in the future for collabs, I'm sure you will get the chance to work with better companies

I remember when the palette came out and I was so in love with the color story and how it looked when you showed it off. I was determined to buy it even though I don’t have a lot of money but I really wanted to support you and everything about the palette seemed special. I remember I sent you an Instagram DM about how proud I am of you and how inspiring you are to me as a prior victim of ab*se (my @ is @mayamcall btw in case you recognize me). I ended up buying the palette in January for my birthday and I was so excited to get it, more excited than I was for any other palette I had because you’re one of my favorite youtubers. When it came in, the palette did not look like how yours or other influencers like Annette’s or Julia’s looked. Pans are half filled or over filled and broken. Obviously I never faulted you because you’re not the one making it. I was just kinda disappointed in the experience but I used the palette and it wasn’t that bad. But then when it came out about the single I felt really weird about it, like how are they going to sell a single called Roman and not pay you for it? I’m disappointed in the brand but I assure you I enjoy your content as much as ever and if you ever do another collab, I will be more than happy to buy it.

I'm sorry this happened to you. I was so disappointed with this brand when I heard what had happened earlier in the year. I bought your palette with them and I was one of the few who didn't have a bad experience. I think you did make a very beautiful color story with your palette. I did like some of this company's products, but they are not consistent. This whole issue you had with them and hearing so many other people's horrible experiences with them has left a really sour taste in my mouth towards this brand. You did a great job with the video and handled this situation well.

This was a really brave video to make. You're a hard worker and you've got great talent. I'm sure the future will hold many great opportunities for you. Wishing you nothing but success ❤❤

I was just searching for your purple shadow videos when this notification popped up! I’m so sorry it didn’t work out, you deserve better than what happened to you.

I had an odd experience with them - received my order but one wasn't the correct shade, emailed them and didn't hear anything back. So I thought I would check with others through twitter and instagram if I was seeing things or if it was a different shade to what they shared on their website. They left a comment on the instagram post saying they had emailed and that they'd send a replacement. Thing is, I didn't receive any emails from them and I ended up not caring after finding more about them, I just wanted to leave it as that and have no more to do with them. But that is when I found your channel, so I'm happy something came out of it, haha! You are such a breath of fresh air and I love watching anything that you upload (even my husband enjoys watching you!)💜

Kudos for such an honest and important video. You handled all this with integrity and grace. Love your channel and can't wait to see you have another, better opportunity. Keep shining!

I’m so sad that this happened to you. If it’s worth anything, the palette you made is absolutely gorgeous. I truly hope you have the chance to collaborate again, because I’d love to see what you come up with! 🖤

I think this is a huge lesson for that brand too, I was going to support you but wasn’t down with shipping at point, so glad I didn’t put money into this if that is what ended up happening. I would’ve loved for them to release the pallette because your colour selection was on point really!

I had no clue this happened. I'm so sorry you had to learn all this the hard way. People are can be so terrible. I don't like conflict either and it's anxiety enducing. It's good to know what brands to avoid and I appreciate your bravery to talk about this. I certainly will stay away from the brand. Sending hugs.

Amy, I'm really proud of you for reflecting on your past experience and finding a way to turn a negative into a positive by giving others some solid advice. I wish you nothing but happiness and success!

Wow, that’s terrible that this happened to you. But thank you for sharing. This is some great life advice in general. Exchange “brand” for “employer” and everything still stands. Especially as women we’re taught not to rock the boat, but it’s so important for us to protect and fight for ourselves.

Even though it didn’t work out for you, just know that the colors in the palette were beautiful and I wish it had gone better for you!

For some reason this came up on my feed and I watched it again, I bought the Alma palette strictly to give you the love you deserve then I thought well Amy loves her so much, so I went ahead and bought both the ingredients palettes, I really loved your color story but in the end I gave the two palettes to a shelter and I lovingly took a Big Ole Hammer to the other one and it felt great LMAO, it was NEVER about the Money at all I really want you to know this, She did you dirty and I honestly don't know if she's going to recover from this, Well Karma is a Beautiful Bad Bitch and she's on your side, I love the content you put out and just the way you make me feel like I get excited when I see a new upload from you, I Trust You, Half my collection has come at your recommendation and I've never been dissapointed. Thank You, Bless You and all that you love ,and have a great Christmas, see you in your next one. .Kimberly and Taffy Bean❤❤❤❤❤❤❤

Amy, you aced this video on so many levels! Not only did this video help others but we also got to know you even more. As you were describing yourself, i was thinking what an amazing person you are. I'm twice your age and still gullible-its definitely not a cop out nor a flaw. It means exactly as you described it and it is a characteristic to embrace. Your palette was stunning and you have amazing talent. I am so thankful we get to experience that through your video's.

Wow. It really goes to show you that not every experience is the same when purchasing from a brand. I was so excited for my Alma palette, it was the first proper influencer x indie collab palette I've ever bought. The color story was just perfect for me. (We have very similar taste heh). My palette did come w/ the 4 of the shimmer shades smashed. I was devastated by this & contacted the brand to let them know. They did send me replacement shades for the ones I lost, replying quickly & even shipped them quickly. So I was like, 'alright, that's so awesome for them to be so swift & accommodating!' I read that many ppl had gotten shattered pans as well, so I chalked it up to it being a very fragile formula. I had no idea ppl were being ignored or whatever other issues there were. I was very confused when I saw your Insta story & couldn't believe they had the nerve to send YOU a C&D. Like...lol for what?? Idk, that definitely made me think twice about ordering from them again. I def wont be now. I'm so sorry you dealt w/ all this, this whole time & are still dealing w/ it. It's unfair. & if it's true that they planned on releasing singles w/out any intentions to pay you for any sales...that's lower than low. They should be ashamed for intimidating a smaller influencer, as passive as you. I hate conflict, myself. I hate when ppl I'm close to or respect are mad at me, even if I did nothing wrong. When it comes to family, I'll literally let them walk all over me because it's less painful than standing up to them, just to be shouted back down or dismissed, as if my feelings have no validation. So I'm proud of you for how you've carried yourself through all this. Simply classy & not at all how I would have managed it.😅 Hang in there, & I hope this doesn't deter you from making beautiful palettes or whatever products w/ another brand in the future.

Thank you so much for this video Amy, it was so brave of you. Someone needs to stand up for us microinfluencers. They are taking advantage of the fact that they know we know nothing about the legal system. Yes, always stand up for our worth!

Hey Amy, so sorry to hear the collaboration did not go well - I saw your Instagram story you posted awhile back. I actually loved the palette you created and the colour story so I wish it had been a more successful partnership. I appreciate your honesty and bravery for talking about your experience - I don't think I'll ever be in that position myself but it's good to know!

Your such an inspiration to me honestly. Your coming out as such a brave person with good intentions in your heart especially with this video. I hope in the future that you partner with a brand that respects you more because no one deserves to be taken advantage of. Me amd the rest of your fans are behind you and will always be hear to support you. Stay strong beautiful

Geez this sucks, I wanted the palette but was waiting on a sale. However I won’t buy it now because of how they treated you. That’s disgusting that they threatened you vs trying to talk to you in the first place.

As a non-confrontational person I rlly felt this like today I was nervous about telling my manager my availability when he asked 😔😔. I'm so sorry this happened to u Amy!!

I’m so sorry this happened to you, Amy. Given my experience with Ami hearts beauty, ordering the Alma palette, I’m not surprised. When I received my palette, which took forever to get, four shades were completely shattered. I contacted the brand and thought they would be sending me a new palette. They only sent the four broken shades, which also arrived broken, by the way. I mean, how was I supposed to get the new shades, had they been unbroken, into the palette. I certainly didn’t pay to press eyeshadows & figure out how to pry the broken ones out of the palette. Regardless, I never pursued the issue, but that was out of respect for you, Amy. I can tell you though, that I will never order anything from Ami hearts beauty again. Good luck to you in the future. You have the right attitude- everything is an opportunity to learn & grow. Love u!!

Such a nice way to address the issue you've had and this topic in general, Amy. Much support to you. ✨

I'm so sorry this happened to you. Your palette was stunning and so unique, I'm sad that it didn't go perfectly and I couldn't buy it! You did such an amazing job designing a gorgeous color story unlike any other palette, I have literally been WAITING for a periwinkle palette 😭😭 I can't believe AHB did you like this when you have been so supportive of them even before the collab and your collab and recommendations have sent them so much business. They should have treated you so well. At least you know you are saving others from a bad experience by speaking out on your platform. I truly hope another brand with better morals (and formula!) reach out to make your dream collab with you! (Just please don't forget to include periwinkle 😉)

I am so sorry to hear that you you ended up in this situation but I appreciate that you took a step back to collect your thoughts for this video. In a way it brings me back to the age old advice to never go into business with your best friend (not saying that she was your bff, but its the idea behind it) as something is bound to go wrong. Contracts are important, as you have pointed out, to protect both parties. As is understanding your own value and self worth, yet so hard at times. I truly hope that going forward you get another chance to have a brand collaboration, and that it works out better than this one did

Damn, this is disappointing. Your palette is literally one of my favorites. It’s beautiful, the color story is perfect, and I create beautiful looks with it. Shame it ended this way. I’m truly thankful I own it now. 💜

You go girl. I really wanted your palette but it was not available. I will look for dupes for it. They can’t take your creativity and alma away.

I can still sense that you are still hurt by it. I understand why and who wouldn't. We all here to support you. Love your content and that you always support small brands.

Amy, I hope you see in all these comments how loved you are. You are a pure soul, beautiful inside and out, and the world needs more people like you. Your true character shows here and it is admirable. You've brought such happiness to me with your videos, especially recently with the daily uploads. I can't wait for whatever you come out with next. And when you do, you'll see concretely just how supported you are. Stay just as you are, full of kindness and integrity.

Amy, I'm so sorry this happened to you. I really appreciate your honesty and advice. It can be really scary entering this world and I'm always really grateful for advice from those with a lot of experience. Thank you for putting all of this information out there for us even though it was hard. Turning a bad situation into something good by helping others is inspiring and moving. Thank you for being you 💚.

Wow! Well done for learning from it and dealing with it all the right way. Didn’t realise bout the docs either. Everything’s a learning experience as u know. Your mental health will Improve hang on in! :) X u gave such good advice for everyone from ur experience, love it! The fault wasn’t u, u didn’t know til now. Keep doing exactly what ur doing. Your honesty and advice are important.

Ugh, I don't know what to say about this. :( I audibly gasped when you said they threatened you with a lawsuit. The f'ing nerve, when all of the issues were on THEIR end. You deserve so much better, and I'm so sorry this happened to you. I get anxious about conflict and confrontation, so I understand. I honestly don't know how you have handled it so well, because I'd be a flipping mess 24/7. That's so low of them. I hope you can collab with a brilliant brand in the future, because you deserve all the success. I was one of the few who didn't have issues and those shades are probably some of the most unique I have. Ugh, this just makes me so sad for you. Sending you social distancing hugs 💜

You are SO strong! So classy and SMART! Im so sorry this happened to you, you made a beautiful color story ❤️ we all support you 10000000%. And thank you for sharing what you learned from this experience! 🤗

Amy I am so sorry that this collab turned so sour for you. As you saw in my review I loved your palette and will continue to use it. Thank you for your honesty and for sharing the hard lessons you learned from this situation.

Shame on them. I am so so sorry you went through this but like you said, what an important lesson. You have such a good head on your shoulders and you should be very proud of yourself for handling it all with such integrity! ❤️❤️❤️

the best way to learn truly is through experience. thanks for sharing your newfound wisdom! i did love the color scheme of you palette, and was wondering why you stopped mentioning the collab! praying for your continued growth in all you do ♡

Girl, you have more brains and talent in your pinky at your young age than most people do in a lifetime! I have no doubt this wont be the last time someone will try to hitch a ride on your success rainbow! I am a recent subscriber and you are fantastic at what you do! ❤️

I adore you and applaud you. The courage you have shown by making this video is incredible. Your approach, demeanor, and honest set an exellent example. I am going through a sticky situation myself and although I am not a youtuber, your lessons have genuinely resonated with me. I thank you for sharing your experience. Your wisdom is exactly what I needed to hear today. You are a class act!

Amy, this video is so well done. I’m so sorry you this happened to you; you made a beautiful palette, and you have a great future ahead of you. I did purchase the palette; half of the shades arrived shattered, but I did eventually receive replacements for all of them. This was not your fault. I am also a non confrontational person; I’m not into revenge or drama; karma eventually takes care of things imho. I love your channel, and I know you will be very successful. Un abrazo. 😊❤️

I'm really glad you're speaking up! I've never heard of Ami Hearts, but I'll never give them even a cent of my money.

Wow....I am so sorry that this happened to you. You created such a beautiful palette and you should be very proud. I was unable to purchase the palette when it first launched, then went back later on and the online store was closed. Now I’m happy I didn’t get it. I have no doubt that you will have other opportunities. You are a great creator and you have a bright future ahead of you. xo

Wow! What a crazy experience, I’m sorry that happened to you but you are really brave for sharing this and I’m hoping this passes soon sending you lots of love

I don’t know much about your channel since I just subscribed, but all I have to say is that I love the way you carry yourself! Way better than big you tubers that have been doing this for a long time. You seemed very mature and grounded! Keep your head up!!

I’m so sorry you had such a negative experience but so glad that you decided to grow better instead of bitter. Thank you for sharing this in a really positive way❤️❤️

Proud of you for posting this! And I love that you framed it as educational for other creators. You're a class act girl! 💕

I think you are modeling some excellent skills and behaviours. I hope this getting a post you are comfortable with and is healthful for you helps. I am sad that you experienced the ugliness though. Glad you are making something to help others out of it. Good on you! ♡

I hate your collab didnt work out the palette was beautiful I know we live and learn I know your next Palette will be even better and full contract that will benefit you. You deserve nothing but happiness

You’ve always been so painfully honest and transparent which is why I love your channel. They really put the nail in their own coffin bc soooo many of us come to u for indie recs.

Thank you for talking about this, I greatly appreciate honesty and transparency. I'm sorry this happened, it is disgusting how they psychologically manipulate you. I hope you can feel better after talking about it. ❤

Thank you for sharing your thoughts Amy! I feel very similar to you in terms of my values and how i usually react to conflicts and having gone through multiple bad experiences where i trusted people more than I should, I too am resting to speak up for myself. Your email example really resounded with me and it is something i did yesterday (being firm about getting a resolution) and i felt so uncomfortable doing it but i knew it had to be done. So thank you for +1ing it! ❤️❤️❤️

Thank you for sharing this! I swear yearly I'm expressing to all social media folks to not get conned by false ambassador offers. What you went through was terrible and I'm really sorry you had to learn lessons this way. 💙

Thank you for speaking out about this situation and being so honest and transparent about it all. I know it wasn't easy to do, especially because you're a respectful person who tries to avoid any kind of drama or negativity on your channel. But this was an important lesson for you, and for us as your subscribers, too. The only reason I ever tried Ami Hearts Beauty was because of you - your recommendations of their singles is why I purchased a few of them myself. Unfortunately, my experience with Ami Hearts Beauty was TERRIBLE, and even before all of this went down with the Alma palette, I already swore I'd never shop from them again. I was tempted to give them another chance when I saw your palette collab release video because I loved the color story so much (the periwinkles made my heart race, it's my favorite color and very hard to find in makeup typically), but I talked myself out of if in the end because, again, they were so horrible to me in my previous purchases from them. You speaking out about your atrocious experience in working with them really lends more credibility to all of us consumers who have spoken out about our own sh*tty experiences where we had been mistreated and f-ed over by them too. Thank you, Amy. I'm sorry you went through that, that they did that to you - especially their scare tactics on top of everything else they'd already done. You don't deserve to be treated that way. Stay strong.

I’m so sorry that you had to go through this experience. That you chose to look at it as a learning life lesson says much about your character. I was thankful that you posted that short message on Instagram as that stopped a purchase. Thank you so much for addressing your experience in this video. I’m hopeful that you know that your subscribers will stand next to you. Uplifting you. 🙏🏻🙏🏻💙💙

Lots of good information here. I hope other influencers pay attention to it in the future. You have regained my trust after all of the drama. I still love using your palette because the shades are so me.

I just recently saw your palette and thought whooooa that's exactly what I want. So sorry to see that something bad happened, I don't even know what but girl I'm sorry it was beautiful! Hugs 🤗

This sucks.. good for you for speaking up... I started my business when I was young and got burnt a few times and just ate my feelings and it’s not something that goes away easily. This was such a well curated palette i feel like it’s a colour scheme that would do well .. don’t let that have a sour taste in your mouth, the palette is beautiful. If you are not bound contractually have it made with someone else with a better formula and customer service ;)

You are such an amazing young woman and I am sure that you will go on to greater things. What happened to you was wrong. I missed getting this palette and was upset about that but I suppose its better I didn't get it. Keep being the best you that you are and the sky is the limit.

You’re a classy lady Amy and this took so much courage. Keep knowing your worth ❤️

hey girl wow what a hard video to make and you handle this stressful situation very well just so you know..and thanks for your great advice and information..and sorry about your situation that has happen to you and i know that you have a better idea of what needs to be done next time you have a deal..anyways thanks for sharing your story with us

Gosh, that’s horrible that brands do crap like that to people. There’s nothing more stressful than dealing with legal issues. I hope you find positive colabs opportunities soon! Yes, business should always be under contracts!!! Focus on the lessons learned that will make you so much better. Good luck! 🍀 you are doing a good job on RU-vid!

Very late to the party... but I just want you to know that it's NOT a fail collab at all! We all get how creative your color scheme can be and how sweet you are! I really hope you can get a better collab chance next time, you deserve better!

Thanks for your views Amy, I really appreciate the thought you've put into everything you've said and wish nothing but the best for you going forward! I see so much success and potential in you!! 💜

I'm so sorry, Amy. Any brand would be so lucky to collab with you, your palette was gorgeous and obviously you have your audience's support! I hope they learn from their BS as well. The way they've acted is just sad. I know it's hard to speak up when you don't like conflict (my husband is the same way). But it will make you feel so much better to resolve things than to let it fester and boil over. I'm happy you've been able to move past this. On to bigger and better things in the future!💜💜💜

I’m so sorry this has happened to you. I bought your palette. I don’t regret having it, because it is stunning and you clearly put so much love into that color story and the naming and everything. But I do regret supporting a brand that had wronged one of my favorite RU-vidrs so badly. I wish I could get my money back and send it directly to you. You deserve all the best. And I hope your next brand collab is genuinely wonderful for you! 💖

I was so disappointed that I was unable to get your collaboration because it had sold out, but now knowing what I do and with you putting information that you did out there, I'm so glad I didn't! I just hope that in the very near future you get to do a collaboration with a company that's loyal and worthy and honest! When you do, I'm going to make sure to be the 1st person to grab it! Thank you so much for putting this information out there for people who are just starting out or working on their 1st collab and us in general as a customer or possible customer. it's nice to have this information! I really love supporting indie brands but I'm so grateful you put this information out there because I will never buy anything from that company!

Sadly they were hoping to gain your fans as customers. I'm glad that I decided to hold off the palette. My lack of $ for makeup kept me from supporting them solely to support you. Now I'm glad. Especially since I only knew them from you. Hate that you had to learn this way, but you're going to be stronger for it. 💜🕊