Customer Satisfaction or CSAT is a metric that determines your customer’s satisfaction with your brand.
It is one of the essential parameters that is involved in shaping an effective customer experience management (CEM) system.
CSAT plays a vital role as one of the key performance indicators that help organizations understand where they’re falling short, identify customer pain points, and take the necessary measures needed to reduce customer churn.
Watch on to know how to calculate CSAT score with examples. Learn about the 5 instances where you should use CSAT.
Measuring CSAT is all about the right timing!
Gauging your customers for ratings at various touchpoints of the customer lifecycle can help companies understand the trend of how their CSAT scores have evolved over time.
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15 ноя 2021
