Thank you. I've been using all of these without knowing what ITSM was. I will have to watch this video a few times to really let it sink in. Thanks again.
As far as I can tell the Knowledge Management portion is simply a knowledge base, or rather a question-answer/problem-solution database. A knowledge base is to knowledge management as seats are to a car. It makes things more comfortable, but isn't necessary and is only a very small part of the whole. What about documentation management and competency management, just to name two?
Whenever , there is potential change in existing service for example some update came , something new introduced on application. .to record that In SNOW change req is placed
