Hi Stephen. please correct me if am wrong . Basically , ITSM team /process acts as a interface /bridge between the end users and business. Having said that, coming to roles & responsibilities mainly includes : Supporting application development team and application testing team. When ever new application is developed , ITSM team acts as a bridge /pathway to interact with teseting team to run the task an check for the bugs . All ongoing process / change requests are documented by ITSM team. Is that correct ?
HI Stephen, I would like to know do we need to have coding knowledge like c, c++ java and all to learn servicenow? as i am willing to do a course on either remedy or servicenow put i m poor in coding/programming skills...hope you can help me on this..thanks
Hi Stephen, good video and very good explanation of ITSM. I have 5 years experience as a IT specialist/ IT support/ Helpdesk support tech. How would I get my foot in the door into an entry level ITSM position where I can shadow an ITSM professional for a time and gain skills in this area? I currently thinking of which path to choose for my BA and or Masters. Which path would you recommend? IT Security, IT Networking or Computer Science?? or any other not previously mentioned? Thanks again. Wishing you a Merry Christmas and a wonderful New Year celebration.
Hi Melvin If you are already working in IT support I would look to see what opportunities are available with your current employer. In my experience, putting oneself forward for a project can be a good way of trying and learning new things (or choose a degree with a placement option). In terms of what to study, you are best choosing what interests you most now with one eye also on the future. And sometimes it doesn't matter, employers just want a qualification - for instance my degree was in Accounting and Financial Management and Mathematics. Then I qualified as an accountant. Do I use these now? Not really but they do make me think more in business, rather than IT, terms. Cheers Stephen
