I landed a temporary help desk position and it was really thanks to this video because I had the guts to continue to apply even after several generic Emails saying they chose another candidate.
EXACTLY!!! PEople saying you dont need exp is a lie ! I have a 4 yr degree in cs and cant get a job. 5 people graduated in my class in CS none of us have jobs!!!
Thank you Zach for dedicating your time to these videos and inspiring people to never give up. I'm almost in my 40's with a family and I want to provide a better life. It's scary starting over with a new profession but you've helped so much.
Thank you for this. I have an interview this week and I have no previous experience in I.T….coming from fast food. I’m gonna be the best version of myself and not let the lack of technical background stop me
After viewing this video, I have just a tad bit more confidence for an upcoming I.T. job interview! :) I may be lacking in I.T. work experience, but I do have several years of customer experience, working retail! Thanks a ton for this video, Zach!
Thanks man, I'm starting my new Job as Help Desk Tech tomorrow. Super nervous about starting in my first full IT job. I have worked customer service all my life so it makes me real happy that ill be able to put all of that experience to good use.
@@Yammmz372 Since my last post, I got hired as level 2 help desk...now going to sys admin. Shooting for network engineer. Goal is to make 100k+ within my first year of IT. Listen to Network Engineer Academy. Everything he says is 100000% true and NO I'm not in his group nor mentorship program.
@@yg78t76t7 omg im so happy for you and it gives me so much hope! are you working for the same company?? do you have any degree or certs? i just got my network+ last october and im now starting as deployment tech in a hospital in chicago this 19th! im ganna work hard this year hopefully i can come close to you!.. cheers brodie!
@@Yammmz372 I have a degree and I have my A+, currently studying for the CCNA. Yes, having a degree gives you a lot more negotiating power for your salary and can get you into more prestigious companies.
Thanks for your motivational videos. I spent 17 years teaching. The last 2 years I taught in a computer lab. Our IT dept was understaffed and I had to maintain it either by myself or help over the phone. I thought to myself, “why am I not getting paid (better) for doing this?!” And started studying for A+. Any advice for someone with an education background (specifically Social Studies) who wants to switch to IT would be greatly appreciated.
I also just got a service desk job! I had an interview on Monday morning and they called me two hours later! No experience but I said how I built pcs as a hobby and have had several customer service jobs. So excited to start. Actually have a career path now where I can progress. Need to get my itil cert. Can't wait 😃😄 thought it went bad as there were 3 interviewing me but looks like I impressed them.
This really helps. I never applied for help desk because I thought at the very least you had to be certified (fundamentals, A+..etc) and I have over 8 years of customer service and studying for A+. I’m applying today😌
I applied for a support tech position with no exp., No degree, and no certifications in the IT Dept at my place of employment. Though that role was filled with someone else, the IT Director offered me a position as a Hardware Deployment Specialist (to gain hands on experience) with 4 hours a week (with current position) for now as I finish my IS degree and as the company pays for some of my tuition. Customer Service background, wear a freaking suit to the interview, and you are already a step ahead. She shared with me after the fact that 9 out of 10 applicants were walking in in street clothes which very much ruined any chance, despite the IS degree, certifications, and other criteria. So thus starts my IT journey. Though I knew my chances were minimal, The IT Dept carved out a position for me to get involved due to other attributes. It is possible!
Thank you for all your videos. You have inspired me to pursue my dream, I have been an automotive mechanic for the past 8 years, but have never been passionate about it.. computers have always been my passion, since middle school I was building/fixing/troubleshooting computers. Now I’m working my full time automotive job while taking online classes through Coursera, the google cert. I have recently applied to a couple places, despite not having professional experience. I wasn’t really expecting anyone to call back, but I got an interview coming up, which is super exciting.. sorry for the long comment, I just wanted to let you know that you are helping people around the world with your content. Keep it up!
Have an associate degree in CS, a+ cert, network+ cert, CCNA, plus a few others and cannot get a help desk job. You’ve probably made 50 videos on “how to get a held desk job” and everything I read says all you need is an interest in IT to land a job. It’s way tougher than you make it sound. You better be ready to apply for months on end before landing a job or need to know someone who can get you in
I think the biggest concern for me when I finally get my Comptia A+ cert is the lack of knowledge when it comes to knowing how to fix someone’s issue. After looking for helpdesk job postings in my area, it gave me no confidence about being able to do the job. I’m wondering if you have any advice for this issue of mine? Maybe a video of the most common problems people bring to you, to get fixed (besides resetting someone’s password of course). This might help me prepare for the real world.
LOKI Dramatics How would you not know to fix an issue? I mean, granted there will be times you will have to escalate because you don’t know, but the A+ teaches you how to trouble shoot. If you don’t know majority of trouble shooting then you need to re study.
As someone who used to stutter as a kid, the phone aspect of these jobs literally freak me out. I Ctrl+F job descriptions for the word "phone" and "call" and instantly close it if I see it.
I wasn’t too discouraged about applying for an help desk position. I’m currently a Crim major but realized that I want to get into Computer Science for a career. So I’m picking up a minor in either IT or CS to learn at least something before I graduate with my bachelors next year. I’ve been doing security ( retail, corporate and residential) for 4 years which is basically customer service. I do plan on taking certification programs and classes for programming, website design and graphics in the future but this video just cemented I can get this position when the time is needed. If anyone has advice for me feel free to comment.
This is a great video! Thank you for the encouragement! I don’t have any degree but I’m studying for the A+. I have lots of costumer service experience so i really hope I can get a help desk job somewhere to get in the IT field.
I have 7 years experience in customer service and I recently got my A+ cert. I have been applying but haven't received a call back. Granted, it's holiday season so that's probably why, gotta keep trying though :D
Thank you, I am a computer science major, i seem to have trouble finding a job. There was a job position at a particular university. I really have more confidence now to apply. I have so some much customer service ,that there was no more room to put it on my resume'. thank you again for clarifying.
Honestly its not a bad idea I was the president of my schools cyber security club, and just by talking to a student in the school's IT I help one of my buddies get a job Now he can put that on his resume
I think the interview will be the hardest part. Also, I'm assuming that any kind of customer service experience would apply. Retail sales would be good?, as we help customers both in-person and on the phone.
I have over 10 yrs of customer service experience and a certificate in computer networking from a community college. How good are my chances of landing a help desk job?
I basically been in customer service a lot of my life (I was at church ushering with the adults when I was 7, kept going til 16). Then still had experience with customers in mcdonalds and circle k so definitely got that down. Gonna look into getting the A+ or Net+ now
Thanks man, cause one thing my mom made me do was she tooknme to work and i learned from her working as a receptionist is customer service. That helped a ton when i started working and now im really looking at helpdesk. Thanks pointer 👍😁
Thank you I don't know more about this I'm here because I'm looking for another kind of job. I cannot work anymore as a Healthcare provider due to my injury I got from the hospital. Through this video it encouraged me a lot. So tell what kind of IT certification I need to look first. I don't know anything much from computer just the basing typing . Ty
I finished this year my 3 years Apprenticeship as IT Technician for information and telecommunication systems and worked mostly in service department. The company where I made the apprenticeship was active in the security alarm systems. So I had 0 IT activities in the apprenticeship but at the vocational school I had basic lessons like networking with cisco hardware and PostgreSQL. Right now I'm making a self study for the A+ and have bought a entry level book recently about PostgreSQL MySQL and MS SQL Do I have at least 1% chance to get a job for an IT Support position to gain work experience
how hard is it to get a desktop support job if you have a disability. I am 26 years old but I am in a college program but I won't be getting a degree at all. do I need retail experience to get that job as while I have plenty of IT related experience but I never had a retail job before. I am looking to get a+ at some point. I just don't know if that will be enough once I get it or will people not want me if I don't have any retail experience. please get back to me about this when you have a chance thanks.
Any way to spin construction experience? In my job, I do end up having to explain how to use very specific software and hardware to people or ask/learn from others about how it's used, but tbh the closest I get to true 'customer service' is swearing at a coworker until we figure something out lol
What are your thoughts on entry-level work from home tech support jobs? I see them posted everywhere and pay is usually $10-11/hr. Do you think that is valuable IT experience?
Here's some good advice. 1. Get a good counselor 2. Stock up on anti depressants because you'll need them Or 3. Become an alcoholic Help desk is a joke. Find a career that is not customer facing and you'll be much MUCH happier in life
I have roughly four years of customer service experience across retail and hotels and a BS in Business Admin. Took a lot of intro programming courses in college (C++, Java, HTML, etc) and currently studying for the A+ exams. Would you recommend I start applying for help desk jobs now or wait until I have the cert? Thanks for the video; it's very encouraging :)
I work at a freezer warehouse. I'm a customer service specialist. like a desk job. I process everything on the computer and take care of all drivers coming in and out as well as take phone calls. will this help?
I'm 55 and a factory laborer. My back is shot and I can't keep being on my feet bending and lifting all day. The pain in my back is horrible. A desk job would be ideal.
I know how you feel except I'm 32 but in a Warehouse. Look into getting CompTIA A+ certified. You can find the coursework online, study in your own time, then go for the exam. After this, as long as you know computer basics you could get a job in IT helpdesk support.
I’m new to the field and going to be learning ticketing soon. My Organization uses ninja one RMM I have no clue how to use it or even touch ticketing software. What are your tips and advice for someone new to Ticketing? Do you have to have experience
I have 15 Years Customer Service Experience and Working on A+ and Network +......Not sure why Dell would not hire me for an Enterprise Help Desk Role.....??? Any Thoughts?
Where I come from there are little to no help desk positions available.......how can I get a remote Job ? Due to my location I am unable to get a help desk job
I have 8+ years in customer service experience but I only know basic things about computers. Will they teach me everything I need to know about IT if I get the help desk job or am I required to get a certificate? I have friends in IT who say they would help me if I had questions but I'm super paranoid that I'll need to know more in general.... do I need a cert or will customer service be enough to get the job?
I have never done customer service because they want previous experience in customer service, so, I will do what everyone does to land a job in their first customer service job... Lie about customer service and make up a company name that I supposedly worked for 20 years ago which no longer exists because it "merged" into another company (stacking lies upon lies is fun and can get you far in life as long as you keep remembering your lie and keep telling everyone around you the SAME lie so you don't fuck up.)
I worked at McDonalds for 2 1/2 years while studying a diploma in electrical and electronics engineering as i thought i liked the bones of electronics and technology. However after working as an apprentice electrician for a while i came to terms with myself and realized that sort of work wasn't for me. I'm currently unemployed. Bit lost with my life. But i'm damn good with computers both hardware and software. I can solve problems that my family and friends have with computers very quickly. Do you think it's worth applying for starter jobs like helpdesk or even at an electronics or computer retailer or should i go back to study a degree in IT? Thanks.
Is that a bachelors or associates. Either way, you already have a degree in IT. You should just apply for help desk roles and work on your CompTia certificates. If you can get a help desk job, skip A+ and go straight to Network+ then do security+. Afterwards, you can specialize in something (cloud/Cisco/security/etc)
tyerra1213 in terms of direct experience, none, however I do have a computer engineering degree. On top of that though, I've been working at CVS for the past year and a half, just like this video suggested. On top of that, I'm also moving to CVS help desk, so I'm staying with the company.
I just got a job at a help desk. It’s my first IT job but I’m going to assume you’ll definitely be answering phones and helping clients, possibly installing or removing software, some hardware things like cabling, etc. It really depends on what your position entails.
Sam Shobo I’ll have my Associate’s Degree next month but no certifications yet. I’m studying for A+. I took 901 last week and didnt pass. So I have to go back and review.
I really need help. My laptop was stolen last night and I don't have a gps or lojack software installed. Is there anyway I can locate it. Its still connected to my Xfinity wifi and it's password protected. also the police have been contacted but they are basically waiting for it to end up at an pawn shop.
I have over 20 years of customer service experience, my Security+ cert and I'm studying for A+ and Network+. I still can't find anything. What do you suggest?
Its just a numbers game, lie if you have to on your Resume. Once you start working you can go back to telling the truth once you apply for the next job outside that company.
Then absolutely start busting your ass and get certs and lab everyday, if you truly mean that you can not stand it any more to do help desk then you absolutely have alot of stuff you can use to really motivate yourself to do better. Get to it man, you can do it!
Sorry if I am 10 months late on your reply. Hopefully you can see my reply when you get a chance. So another way to practice Linux or any other operating system is if say you own one computer and you have one operating system whether is windows or a mac computer, I suggest you download either Oracle Virtualbox or VMware and you can download a Linux OS iso. Meaning its a virtual operating system that you can install on a "virtual application." So if you haven't discover virtual machine yet, you can thank me later. There are a bunch of tutorials on virtual machine. Just for your information, to ensure compatibility with your system, do a bit of a research before hand to ensure that your computer will work on Intel or AMD depending on your CPU. I have an AMD cpu so it is difficult to run a Mac OS on my PC whereas if I got an Intel CPU, it would run properly. I tried running Mac OS on my virtual machine, and I got a 4:3 aspect ratio which I don't like, then I tried attempting to change the resolution to a 16:9 then the screen started to flicker. So I'm sure it is compatible with Intel and runs better, but not AMD. Happy learning! 😊
@@supercoolmunkee yeah, no vm works in a windows 10 home machine. Most people have just home so that doesn't work. They could do like I had to and grab kali linux iso 32 bit so you could take it to any computer and do it if you wished, winraw to extract the iso from the iso you downloaded and rufus to put it on a thumb drive. Also you have to go to the bios or uefi and turn off secure boot and change the boot order to the usb you made first and then just remember to not have it plugged in while starting your computer. Works wonders for me.
Muchísimo gracias muy buenas noches esto portando un celular de mucha gente se metió a bloquearlos aquí en madera California entonces eso es lo que estoy reportando porque o sea ellos se metieron eso para quería matar a mí pero gracias a Dios que siempre no estoy ofendiendo aquí
You're probably doing something wrong. Have you tailored your resume? Have you made sure they look good and professional? Have you looked at local and regional businesses? School districts? Do you have any hands-on work with computers? Have you helped any friends or family with their computer issues? Do you have any IT certifications? Sometimes it is easier to get started smaller businesses especially if they're desperately looking for someone. School districts also a good place to check. The pay may not be great and career advancement may be limited, but its a start.
You need to lie, i went from telling to the truth for the past year and only had 2 interviews, once I started to lie I landed 12 interviews in the past week.
Too simplistic, I have 4 years at selling electronics for Walmart, cashier on occasion which I hated!!, Like everyone else!!...People are brutal, even if you know your thoroughly studied answer, you must be at the top of your game at all times!!. They just throwed me on the floor and I made several awful mistakes despite common sense because I was dealing with psicos, male and female, and my co workers with lack of education, were throwing me under the bus!! -"No! let them take the 10 dollar items at front!!,(right in front of the costumer!) That is humiliating and that after the costumer yelling at me because I treated him like a "thief" he said. No one covered that for me like many other details. Now, I'm a veteran, and when I shadowed new people I thought them in detail, I wasn't hiding the thruth of holidays with nasty people, thieves, ot people that will acused you of being racist for not helping them in a split second like a servant, while you are explaining OLED, technology to nice costumers, Others because would blame you of "bad costumer service" because their own ignorance wouldn't let them understand technology, any kind of technology!! that being said, after I explained to them in simple terms. I became the best and seeked for my knowledge by costumers, after a while, but it wasn't a walk in the park!!. Setting up phone accounts , observing % discounts, explaining everything about computers, differences, operating systems speeds, capacities, difference display technologies, expensive gamer systems, videogames, vodeogame consoles, phones, tv adapters, streamers, photography, cabling, stupid phone cases, and peripherals. Hotspots, different phones and their operation...And more much more...No one wanted to answer the phones while working on the floor!! It was the most difficult part because people are more abusive when they don't face you!! Of course I had the gutts to do it, and had to make my co workers not relying on me, out of laziness and fear...At least with me they had the surprise when coming over of realizing, they were dealing with a wounded veteran expert -much before- in many other fields but I was able to put them in place, with a hard Seargent's look . Apply yourself, if you are going to do it, and keep cool, calm and collected no matter what...If you can't do that, it is not for you...I'm injured I had no choice. I'm looking for a job as an IT Admin....I didn't think I had to do help desk...But at least, I have vast experience now.
Where is everyone looking for jobs? I've tried indeed , linkedin and zip recruiter. I have 20 years of customer service experience and Im studying for my A+ Cert and havent gotten 1 interview.
Have you tried looking at your local school districts? Sometimes smaller companies can make it easier to get in even if you don't have that much experience.
@Javier Flores imma take this advice because it's wild looking on indeed and seeing them ask for a bachelor's and 3+ years for a level 1 help desk.. it hurts my brain.
Indeed, Zip recuiter, Linkedin, and also lie on your resume. I had 2 interviews the past year with no certs no experience, I lied and put I had 2 years of Tech Support in the past week I had 12 interviews.
