People need to remember that it’s not easy to start a business. The black community is WAY !!! to hard on black business. We need to understand that it a learning process as you grow your business. I will continue to support Jackie and Dennis . You are amazing ❤💪🏾👏🏾💯✝️👑
I agree with the statement in general, but based on what I saw in the things they posted and reviews for the most part.. this wasn't that. People genuinely were let down by the products at the time.
All start ups get criticism. Especially when they were there from the beginning. It has nothing to do with being a Black business. If she was white she would get the same criticism, trust me. RU-vidr supporters are Equal Opportunity Draggers. Everyone gets it lol.
Y’all approached this so gracefully and with genuine compassion towards your community base and overall customers. Like outlining each concern that was brought up then reassuring how those things will be handled going forth is a mark of integrity and good business praxis. I’m so happy for y’all and these shifts you’ve made. It’s all about that pivot! And y’all are sashaying with the pívot with style and grace 💃🏽
You heard your customers. You reflected and analyzed your next steps. You made adjustments. What more could customers ask? Wishing you forvr success. ❤
I purchased Jackie's candles when they first launched and my candles smelled great but the soot was too much and one of the candles even exploded. I was extremely disappointed because I love the fragrances but the candle was just dangerous. I totally understand how hard it is to have a business and learn and grow along the way. Despite those bumps in the beginning, I am looking forward to giving the candles a try again since they made these new updates.
Gratitude for you all listening and making the necessary adjustments! Proud to support you and sending the warmest energy and prayers for continued success
So glad to see you not only growing, but learning and improving your products. The commitment to a luxury but affordable product is ABSOLUTELY APPRECIATED!!!!❤❤❤❤❤💯
I have not purchased your candles as of yet because I just learned of them when I clicked on this video. But based on this video alone, I am certainly going to make a purchase to support you. I simply appreciate your honesty and taking accountability for the mishaps and learning experiences!!! That alone moved me to want to purchase some of your candles. Good job. Great that you acknowledge and actually listened to your customers!!!❤❤❤❤❤❤❤
I think that it's great that you are addressing quality issues, and being honest with customers. It is not easy to grow a quality/profitable brand....It takes time, and grind. Keep it up!
Always loved the candles❤️ and I truly respect that they are listening to the feedback in a non-defensive way and are willing to make reasonable improvements...this ladies and gentlemen is how you run a successful business👏🏾👏🏾👏🏾
I love the candles. They all smell amazing to me. One of mine leaked during shipping and I kept that to myself because it was a branddd spanking new company 🙄 Looking forward to y’all making MOREE
Loving this transparency ❤ Business is difficult guys and the fact that they are sharing their progress and responding to issues is absolutely amazing 🎉
Yes, this is real life! It is so hard when you are just starting up to bring that top-tier quality and getting the right partners and stuff. But you persevered and made adjustments along the way. Kudos to you and I look forward to my seasonal candles! Lots of love to you both!
I'm going to rebuy. I bought one and was underwhelmed for the price point. Thanks for addressing the concerns. Always want to support black- owned businesses. I need a new candle anyway....
Thank you for the accountability and transparency! This is why your brand will have longevity, a loyal customer base and will always be a FORVR MOOD. 🎉
I love that you both addressed this and talked us through! Starting a business is not an easy task at all. We love the brand and cannot wait to experience the new candles ♥
This is beautiful! This speaks to the integrity you both possess to meet customer demands by listening to them! I can't wait to support your company!!!
I adore my candles from forvr mood. Chasing water and must be the wind are my faves. I will continue to support and I look forward to seeing and smelling more!!
I LOVED the launch and it had the innanet by their SPINE!!!!! I wanted to purchase, but I use wax melts. Hopefully someday they will be added. Super duper proud of you both and all you two have learned along the way 🫶🏾
This is a beautiful meaningful post. Greatly appreciate the interaction with your fans/supporters especially into this new venture. As always well thoughts and prayers to your journey.
I just happen to be scrolling and said , who is this good looking couple. 😂 So I clicked on the video and now you have a new subscriber and customer. Congratulations to u both on your business. 👏🏾👏🏾
Thank you, thank you, thank you for addressing your customers concerns. This will help you grow is so many ways. I would love to see some limited edition vessels. I look forward to the reset Jackie and Denis.❤🙌🏼
I had issues with the throw too once burning. Will circle back and purchase directly from your site since you will most likely have the newer batches. 💙
To be perfectly honest I absolutely loved your candles better than all the rest. Truly I hope the change is not to different. I can't wait to try your new product.
I absolutely love this and I genuinely pray nothing but success. May the hand of God carry your businesses far and beyond anything you ever imagine. I speak favor over your life! Be FORVR BLESSED!!!!!
Ok, Jackie, baby. I fux with you, but that original candle was a major BURN (no pun intended). That said, I appreciate you all recognizing that the first product fell way short of what we all hoped it would be, and the fact that you're owning up to it with your fans. I'm glad you've taken steps to improve the product -- across the board -- and am happy to report that I'm willing to give FORVR Mood another try.
Caked Up was my favorite. It smelled so great and the throw was amazing!! I was sad to see it wasn't on the new site. Definitely gonna keep purchasing!
I can appreciate this. I bought a candle before and didn’t repurchase because the candle didn’t really have a good throw, but I will reconsider trying again. Love this.
I love the both of y’all! I’m a little glad that the launches are slowing down, as a consumer it was very overwhelming and I felt like I need to purchaser them because it was only available for a certain amount of time. Looking forward for what’s to come. 😊
Yes Gurl me too! I had to buy a cute cabinet w/multiple shelves to hold them! I never thought of or purchased candles before Jackie started FM. I've shared them with my besties and are actively using them all. I'm no doubt a fan and like you, I will continue to support! 🤎🤎🤎💯
I’m a soon to be first time buyer because of this video. Excellent idea to put this video out because FM wasn’t really on my “must try” product list until after I watched this video. Brilliant! I’ll be ordering asap! ❤❤❤
