What to do if you see an HDCP error screen on your Roku device 

How about just making a product that works?

I don’t understand why this is my problem. Why I have to jump through hoops every time I want to watch my Roku. How about they just make a product that works?

If you think I’m doing this every damn time your device fails to maintain an hdcp connection, you are absolutely insane.

Don’t know how many times I have done each of these steps and swapped hdmi cables. Nothing works and error screen keeps popping up every couple minutes. Roku has no actual solution.

This is a bunch of Roku malarkey. It sometimes work and sometimes doesn’t work, which means there isn’t anything wrong with my TV or my HDMI cable. With all this hassle, Roku is just not worth it, there a plenty of alternatives and if Roku doesn’t provide a fixe with their defective equipment, no one is going to stand for it and Roku’s business case goes down the toilet. Roku, you’ve been warned!

I have the Roku Ultra, an LG OLED 65" TV and an HDMI Cable (Cinema Plus 28AWG 4K 60Hz HDR 4:4:4 HDCP 2.2), followed the steps numerous times, but I still get this message. Roku is heading down the wrong path ...

This is absurd. I have to do this everytime I want to use the Roku?

I followed these directions over and over, went to the site and did the setting and display thing with no luck then did it all one last time then pressed the button on my streaming stick and now it works. At least for now. No one ever said something about pressing the side button. Good luck.

Worked fine for over a year. Now constant HDCP error. If it does not stop within a week it's going in the bin and it's another customer Roku have lost as well as the people I inform to avoid an unreliable player.

None of the fixes here or with other videos or the comments here worked.... until I tried a very new, short cable. That has worked so far. I may buy an HDMI splitter like several people suggested to keep around as a backup.

Good grief this does not work. What's next take your device for a long walk?

This is so frustrating! My TV does support HDCP and it works sometimes. I follow the steps in the video and it works for maybe a day then i get the error again. ROKU, this video isnt a fix its a work around, when will you resolve the actual issue????

Thanks. Changing the resolution inside of the Roku settings fixed my issue.

I spoke to Roku troubleshooting agent today and they said it’s my TV that’s the problem and not the Roku device. The TV is 5 years old and I follow all the steps and it still won’t work. I’m at a loss. They don’t tell you what to do when their “fix” doesn’t fix the problem.

What if you own the Roku stick? How do you unplug the HDMI from the stick?

My TVs pretty old how about not being greedy and just have and option for older tvs

This is BS. It's a software issue. Every time I get this with my Roku 3, I simply go to system settings and restart the Roku. Lo and behold, the content plays as normal. No fiddling with cables, not even touched the device. So it absolutely cannot have anything to do with connection or display hardware if a reset of the Roku itself fixes the problem.

So what does it mean when it pops up randomly and goes away really Really fast

You helped me so much im crying

Switching to auto-detect worked for me! Yay! Thank you!

Didn’t do anything beneficial. Completely useless video. The settings on display in the Roku menu say it recognizes HDCP. But when I loaded into Hulu, it doesn’t do anything

What if you see the error screen for exactly 3 seconds on every RU-vid video on the RU-vid app but it goes away always after 3 seconds?

Just purchased Roku and getting this error and trouble shooting is not helping. These comments don’t give me much confidence in the product either. I thought I was upgrading from my old Firestick. This hoop jumping is unacceptable, I am returning the device and just get a new fire stick.

Just reset it.

When watching YT after an advert it usually doesn’t load the rest of the video it’s just a loading screen any help?

Doesn't work for me. I've done this numerous times.

I was constantly getting this error message with my Roku Sound bar. I got tired of going through all steps to reset it just to get the error message again soon after. I one bought it mostly for the sound bar because my TV that I use it on is a new smart TV already. I gave up on Roku and just use my smart TVs applications instead. I have never gotten the HDCP error message using Smartcast on my TV. Too bad for me since I preferred using Roku until it kept giving me that error message.

I started getting this error every two days. I shouldn’t have to go through these steps so frequently. I expect when I turn on my device, it will just work. I went a long time prior without getting this error. I am going to assume an error in a software update is causing this. Please fix!!!!

I went through these steps three times and then found a suggestion to get an hdmi splitter. Got one from Amazon in one day. During that time I thought about an Apple TV device that I had connected to my tv and did not use. So I disconnected it and so far no problem, but it’s just a few days. The splitter is a VHD-1X2MN3D.

No matter what I do this stupid problem keeps coming back. It happens to both of my TV’s. Sounds like a software issue on the Roku end!!!!

Well done ! I did step by step now works fine.

What good is the Roku if I need to buy a new tv to use it. If I buy a new tv I’ll just pay the extra $20 for the smart model.

What if my TV does not support HDCP I have a older TV with HDMI inputs I have tried this with no luck. I dont want to have to replace my TV

please can you talk about the present day ROKU SUPPORT 10/16/20 why is there no more support on all roku products ? Thanks

this is why i have a roku tv :)

I was ready to call my internet provider and let them have it. I tried it and it worked. Thanks.

I chose auto select and that solved the problem. But it says 720p on a newer TV that's supposed to be 1080. Not sure why but it looks fine so far. Thanks!

The only time I get this error message is when I am watching youtube.

We had Roku working good on our TV for a few weeks before this error. We tried everything but it isn't working. We tried the Roku on another TV and it works, so the cable and Roku work, but not on the original TV we used it with anymore. Suggestions?

I have four ROKU devices stick/ultra/express connected to less than two year old TVs. I had HDCP error messages on all devices. Frequency varied but messages occurred multiple times per day. I called ROKU support and followed their resolution process multiple times. Hard restart, unplug cables, check display options, change HDMI cables, change ports on TVs, change TVs. None of this worked. ROKU is hiding the real source - their software. Never resolved any issues. ROKU refuses to acknowledge that they are the root cause for HDCP error messages. They continue to blame TV's and HDMI cables. Endless loop talking to ROKU support so I gave up and bought four HDMI splitters on Amazon for my four TVs. Since installing the HDMI splitters ($14) I have not seen a single HDCP error message. To further test this I removed a splitter connected to an ULTRA and almost immediately got HDCP errors. Before installing ROKU devices I have never seen any HDCP error messages on any devices. ROKU needs to acknowledge that this is their software revision that created the HDCP problem.

Changed display type from auto to "manual: 1080p" and it worked

Done this dozens of times and purchased 4 different HDMI cables with nothing working. The ultra has worked for months until last week. Suggestions?

I smell a bunch of weasel engineers who had no back bone to not have this problem. They know. Lets get some new Roku firmware

So what does it mean when the TV malfunction and gets the Error then goes away really fast

Thanks!

I have three Roku Premieres. It only happens rarely on the upstairs TV. The first time this happened, I followed all the steps. It happened again last night and I turned off the power strip everything was plugged into and voila!

So now you have to buy a new TV? That's what this HDCP crap is leading to. BS

Bought a new Samsung TV a few months ago. Previously had a 12 year old Vizio set and never had this issue. Have a Roku 480-2X (Ultra). Now I get the HDCP error every so often when I power on the TV. To fix, I simply unplug the power to the TV and plug it back in. May have to get a splitter to fix this.

Roku, why does this Roku device malfunctioning make us go through this many steps EVERY time the power goes out. All these cables are so hard to reach. This disconnect and reconnect only works after multiple attempts sometimes 6 or 7 tries. Our family is starting to regret BIG TIME, ever buying this stupidly, so inconveniently designed Roku. The only way we can fix it is to switch it to a different HDMI port on the TV so we have to move from HDMI 1 to HDMI 2 or from HDMI to HDMI 3 or back from HDMI 3 to HDMI 1. It's a freaking nightmare.

This is bullshit, this should be CLEARLY stated on the box, warning customers that there's a good chance ROKU will NOT work with your existing hardware.

I just returned the device not going to spend big money on a tv for a 30.00 device.

It makes absolutely no sense that y’all deliberately complicated something so simple. People should be able to plug this device to their TV and set it up not keep encountering this stupid error code, and what makes it weird is that you can enter your password to the apps Netflix, paramount+, Disney+ etc. but when you go to watch it then suddenly this 020 code appears. If that’s really an error it should detect before people enter their information into the device not after .

I followed your directions and it worked perfectly, Thank you, I liked and subscribed immediately

Any suggestions if this only occurs intermittently?

So I have a TV that is called a emerson

Did just that, now when I tried to play content, pitch black screen.

There’s a problem with the roku ultra in 4K that will never be fixed. The only solution is to run the Roku in 1080p or get an Apple TV or Firestick.

I have this same error but i do not have a roku player... roku is on the tv and not connected externally by hdmi... but i still get this error

I see on the screen but is so hard my room so is dark in here but it make failed on the screen

Não deu certo

This screen thing popped up on my tv for the first time and I really thought it was a hacker but I was able to fix it

I get this shot all the time

Agree. This is BS having to reset one or more of every two times.

Thank you this really helped

...or try an Amazon Fire TV. Problem solved.

I just restarted the Roku in the settings and everything went back to normal. Restarting it works better

THANK YOU SO MUCH, IT WORKED IM SO HAPPY!!!

Tysm

After messing with all the roku settings, powering off the roku, checking for updates, and replacing the hdmi cord. Still nothing, I went into the smart TV settings, checked for updates, and then switched the hdmi settings from the Samsung TV settings, and got the error off.

I always get the hdcp error and my PS4 refuses to connect to the TV and sometimes does but blinks but these work on my other TV's only thing that works on this weird TV is Xbox one HDMI plug inn and I got to plug it in a few times to get sound sometimes. My display can do up to 1080p so my problem is the TV not supporting maybe?

12 years I have had the same device and for 12 years not one problem and now it's popping up every time I turn my Roku device on. This is ridiculous. I'm about to find a different streaming device.

I’m literally using a Roku brand projector and it’s saying it isn’t HDCP compliant… make a product that works 😐

This happens every time I switch to my Roku from my Ps4. I shouldn't have to unplug my HDMI lead every time

Done all of this, none of it works. Pretty much going to throw my Roku into the trash and never do business with this company again.

I have a Roku Express 4k+ and trying to use RU-vid TV. This solution does not work. I own this Roku less than 60 days and I am going to trash it. There is no tech support nor can you contact this company. You've been warned.

Fails constantly, recommend, no.

I bought it today, tried to use it but the I got the error HDCP, tomorrow I am gonna return it.

My tv turns off by its self then when I try to turn it back on the screen stays black but u can still hear the sound

Fix it!

I did ALL steps, but it wasn't work yet. My TV only has one Hdmi house.

Change the hdmi cable!

None of these work for me

I just started getting this HDCP error on my Roku premiere while trying to stream the Spectrum TV App. I've never had any issues with my Roku box until now.... Wtf🤦‍♂️ Edit: Turned the switch to my power strip off and back on and the error message went away. Will update if I get the error message again.

I fixed it. How you might ask? I bought a used Apple TV on Amazon lol fuhk ROKU. Only way to fix this is to DOWNGRADE your resolution to non ULTRA HD like 1080p or 720p.. which is completely unacceptable in 2023

Nice

Not working. Why even have it how many people actually record shows like that

How about making a product that actually works! If you’re reading this and thinking about buying Rocky, don’t buy it.

Didnt work. Only happens occasionally on RU-vid with certsin videos.. 30 minutes later... omg switching the hdmi cable from #3 slot moving to slot #1. It seems to have happened with 4k youtube videos...but so far so good sinxe movint it to the #1 or #2 hdmi slot. Took me months to fix lol. It was like onfe or twice a day with random videos.

Still doesn’t work, POS product I’m returning back to store!!

i have a roku stick

So I have And HGMI switch

It kept happening I had to get another Roku and it started on it

It’s a copyright bullsht, getting tired of all this digital copyright when none of us are going to copy a movie!

None of these worked

I had this screen and I was scared.

Soooo I I just switched from a 4K flat screen to sum piece of crap dynex tv and I literally never get the hdcp error on my dynex but I do get it on my nice tv it honestly makes no sense

resolution worked

I have a roku premiereThis happens only on my lg tv. I use the device on a Vizio tv and worked perfectly all the time. And it only happens when using youtube. When it change from video to video it occurs.

En español

I found out mine was a bad cable, bought a new 1.5ft cable bam pictures even better no more error