What To Expect From A PIP Telephone Assessment | Personal Independence Payments | PIP 

I had my assessment, this morning. Before I had the call. I threw up, this was nerves. I was pleasantly surprised by the way I was treated. Respect to the Lady. No major qualms on the way I was treated. Thanking you for your enlightenment. Thank you for your guidance

The most helpful & comforting video on PIP I have come across. Thank you!🙏🏾💞👌🏾

I had my assessment a few months ago and luckily the assessors was an ex NHS mental health nurse (my disability is a mental health condition) and I was awarded the highest amounts for each woo woo felt good to be fully understood

Excelled detailed video hun! I had my assessment on the 29th and today she called me back again and asked me more questions. I felt like she was trying to catch me out. Because I cant use an oven, but she asked if I use a kettle and I said yes but I forgot to say I can only use it when my sister watches me, because she rushed me! So my sister says she prob tried to catch me out. I am house bound got learning difficulties and heart conditions and scollios. Just stresses me I hope they give me the award, as cant work and I wish I could work, but we cant can we? It's so unfair for us genuine people who want to work, but then people who are lying get it. Its unfair thanks for ur video hun x

hello again just a short note to tell you i'm getting my backpayment tommorrow £3680 thanks again for your help

I've listened to a number of videos on PIP. Yours was the best, relaxed, informative.. The others stressed me out, yours did not. Liked subscribed.

Remember, these people are not ur friend, they are there to get u off their books.

Thank you this has been so helpful to me I have my phone assessment on Thursday for my renewal , I appreciate how well you have explained this thank you 🙏

Thanks for the help of letting us know what to expect, I had the dreaded call today but felt better for having heard your experience so was prepared with their questions.

Thank you so much for this. My partner has his first review telephone assessment coming up in a week. I've not told him yet so as to avoid early upset so I'm trying to do as much research as I can. His first one went all the way to tribunal. This video was really helpful 🙏🏻

Just wanted to say thank you for this video, it has been very helpful and helped me prepare. I had my telephone assessment this morning and I think it went OK. I was also asked about school education!

Just found your video as I’ve got my first ever Pip assessment in the morning. I’m feeling very anxious and stressed by it. Even a little panicked that I might say something wrong.Your video has helped me understand better…I’ll have my wife with me to answer for me if needs be.😱

Congratulations on your "What To Expect From PIP Telephoned Assessment | Personal Independence | PIP" inspirational thanks for sharing.

Thanks for your video it’s very helpful. Just wanted to say that I find it really useful to have lots of notes written out about numbers of steps and distances so not to get caught out by not knowing numbers. Say for instance on a bad day what is the distance you could walk e.g to the toilet? If you can walk outside how far with breaks? If you know the distance just say it and also say ‘it varies’. I just use the examples of my worst day and say those numbers, simply because that’s why I need the support. Most importantly if you are in pain or emotional distress , say that you are after every statement. ‘But while I’m doing this (e.g walking ‘ standing) I am in a lot of pain/ distress’ keep repeating this it doesn’t matter how many times! It’s a tick box system and is not caring or understanding unfortunately even if the interviewer is! You can meet the criteria the questionnaires set out by just answering ‘correctly’. People feel like it’s not wholly truthful to give short and formulated answers but the test isn’t designed to be compassionate to varied circumstances so we just need to get through it. Good luck to everyone with all this xx

My telephone review went better than expected. I even got an upgrade in benefits and for a longer time. Better over the phone than in person for me.

Thank you for this! ❤ It almost sounded like I was being interrogated and being asked trick questions to catch you out . 😢 I gout the lower rate in the end but I am definitely definitely going to appeal it. Thanks again for making this video . 😊

I really appreciate you making this video! I got a text today for my telephone assessment in two weeks time. This is the same as yours, it's a review of mine! You've put me at ease a fair bit so thank you 😊

My telephone assessment (Review) is in 4 days time and I'm dreading it. I've been through it (f2f) many times in the past. MR then tribunal and won it. I'm praying for a female experienced assessor, more sympathetic and caring. My experience with assessor in the past wasn't very nice. Thank you for sharing your telephone based experience here, I find it really positive and encouraging. I read through the comments and learned that you was awarded it. Well done! x

Hello, thank you for this I have my first phone assessment on The 16th, it is really quite a tense wait, I suffer from RA and have really bad days and some good days this has made me feel a lot better about the process thank you.

Hi Estellosaurus. Thankyou for your updates. I really appreciate your reassuring manner. My wife may well be going through this situation in the very near future. It is a very stressful experience but your tips are truly helpful. Thankyou.

Got mine today and I always get asked how I take my service dog out. It is designed to see how far you can walk. Thank you for doing this it is very helpful. Bless you . I have never worked. You can ask the DWP for a copy of what was written by the assessor.

They stopped mine during review as I won my last award in court. They regard me as a new case and stopped my claim without notice. This is happening because of a one word difference in legislation. I pointed out Justin Tomlinson lastet changes in legislation but no. They refused me a recording. Threatened to end interview if i recorded it. After much protest 7 Hours of calls. No one to sit with me. Feeling exposed. They rang back day before the interview to inform me they had enough evidence via paper... My doctor rang straight after. They sent them full PIP form, they weren't qualified to fill it in! I told them to bin it. They caved and gave me a 10 year light touch.... They never give 10 years to a new case🤔 Fantastic video, keep up the good work 👍

I feel like a lamb to the slaughter having to go through this next week.

Yes the animal question is to catch you out!. If you can walk ,look after your pet, you can look after yourself x

Brilliant video. Very informative. Thanks With my examination some time ago she was very persuasive also patronising. I am preparing to be "frank" with the assessor. But not rude. I should have been awarded full entitlement. But I could not be bothered (Anxiety) to take it further. There are neighbours by me get full entitlement. In the summer 020 he was building three Sheds. Good quality. When finished, hobbling around using walking frame and limp. I not telling tales just am really frustrated. Thank you again

getting my assessment tomorrow terrified as i suffer from depression and loads of other things thanks for calming me

Great advice and reassurance for claimants

Great advice,Thankyou.Very clear to understand.

Thank you for posting this video, I have a new application telephone assessment in the morning and I am really uptight & anxious about it, you have put me at an advantage by giving me a fair idea of what kind of questions to be prepared for. What will be will be, all I can do is tell my truth & forget stressing about it Thankyou

Everyone should record these assesments because it will keep these assesors accountable.

Thank u flower first time telephone assessment for pip wish me luck David xx

omg I'm watching this as my PIP call is this morning and I have my sphynx with me - I was fully anticipating your kitty to be fluffy and he turned out to be a sphynx too!

thank you so much for putting my mind at ease,as i have an reassessment soon.

I got my pip extended so thanks for your advice on this video

You can get an electronic application for those that can't write. You have to insist, my MP helped me get one under the Equality Act 2010. Record the assessment, its not illegal. If caught the worst they will do is stop the assessment. You can sue the assessor for damages if they don't do it correctly. I read in the news someone who did this and won £2500.

Thank you so much for this video. It really helped me calm down and prepare. I've just had my call and it was fine. The woman asking the question was so nice - very friendly and kind. She was trying to help me and really couldn't have been nicer. I'm exhausted and feel really rough (long covid) but she gave me several rests and I got through it. I guess I'll see what the result is, but I feel as though my information was presented fairly. I just wanted to share my positive experience of the assessment call.

I've done the process before, got a no and didn't bother with a mandatory reconsideration so I'm preped this year for it but seeing others perspectives is a useful insite

Thank you so much. I would just add to have someone to support you. You can have a 3 way phone call so your support doesn’t have to be with you physically. You need to tell them in advance. They tell you about this service in the appointment letter. Best wishes to you.

My phone assesment is on the 17th January 2024 for fibromyalgia. I'm in a state over it.I suffer brain fog. Thanks for this video.

Massive help ,thank you ,bless your heart

thank you again i just listened to you again

Excellent video..Very informative,Thanks.

Thank you for this. Super helpful. I have a renewal assessment due this week. I have a new condition on top of my original one that gave me PIP. I guess I'm a little worried about it due to this change... Thank you again.

Thank you for this video it was very helpful

Thank you for the tips xxxxx

Just to let you know that my pip medical call is on the 21st of June.

Great advice

Ty I’m sooo stressed and anxiety is high got my video assessment in a couple of days

Very helpful thank you 👍

very good video thank you love

Very imformative. Thankyou. Love your hair and nails.

I’ve had my telephone assessment this afternoon and it was the worst horror of all... 2 hours of absolute torture I nearly had a mental breakdown 😡😱

thank you I was worry about Reiview they just send me the forum to return by 2 march 2022, thanks god we will get pay well we wait, good luck everyone

Thank you, very helpful 👍💕

Thank you for your video regarding the P.I.P. assessment over the phone your RU-vid channel it was every bit helpful but my Employment support allowance was stopped when I was attacked in my previous home since then I have been told E.S.A has moved to Tax credits. I was legally medically retired getting Industrial injuries benefit that was inflation protected Private company pension which I did not receive any offer of age of 55 retirement and was discriminated in company Compensation and worker's disabled people rights as about to retire again before 5 April Tax free year 2023 and chasing up my retirement pension age 4 April I will be 65 years old with lots of disabilities and still cannot get suitable council property or private property fitting a disabled person access as a British subject who has been hindered and harassed by police and private organisation who have not assisted me or provided assistance with care of compassionate and empathy of British empire of commerce and commonwealth Office of UK 🇬🇧

Thank you for the video. I have been on PIP for 4 years and I’m getting Reassessed Tomorrow and I was wondering if you have heard anything back yet about there decision and will you be doing a video on your results. I do hope you get the decision-that you want and deserve. 💖💖

Thanks so much for this 🙏 My review is coming up very soon I'm nervous 💜

As well as finding out how far you could walk by asking you about the amount of steps, I suspect she was also testing what your memory was like. I would advise using the Equality Act to request reasonable adjustments, for example that because you have memory and concentration problems that you are going to record the assessment. They then have to give a reasonable reason why you are not allowed to do so. Also they should provide a reasonable alternative such as a transcript of the call or their recording of it. It is about your ability to function, so if you have said you can't manage or have difficulties bending down, walking, lifting things on your forms...then you have a pet, say a cat. They will want to know if you are lifting it, bending down to put food in it's dish, etc. It is a good suggestion to take notes. If the Assessor is working from home and wants to put you on to speaker phone, you may want to note if there are any background noises like people talking. Or if their family members or pets interrupt and/or distract them. They should be paying attention to carrying out the assessment and not allowing themselves to be distracted from that task. Also you have a right to confidentiality, not for their family listening in and then telling stories later in the school playground or the pub. That may seem a bit paranoid to some people but it does happen.

Great video thanks 😊 Are assessments still telephone now?

I’m in the US and I have Meniere’s disease, which if I live long enough will leave me completely deaf, I suspect, but also I’m losing balance over time, and it’s degenerative. It can also be painful, and renders you hypersensitive to certain things/noises as well. But wait, there’s more! I’m AuDHD and sensory overload is something I need to account for as well. Even if I acquire no other issues than I’ve mentioned thus far, it’s a non-zero chance I’ll be rendered sufficiently disabled before full retirement age 14 years from now, and the way things are in the US certainly doesn’t encourage one to think collecting SSI or SSDI is something you would wish doing unless things are so bad, that living a very poor quality of life due to finances is better than somehow toughing it out as an employee somewhere. Before you qualify, you pretty much are forced to be destitute for an extended period of time. Sadly, there are those that defraud it. And as your case involves mobility limitations, it makes perfect sense to me they’d ask all the number of steps. Considering I have times where I’m suffering from severe vertigo from Meniere’s, I’d expect them to question my environment in detail because of that. Even with severe vertigo, I can walk quite a distance, so long as I’m not vomiting if it is severe enough, but that becomes a real safety issue (stairs are fun!), as does driving, and mass transit is… very suboptimal in all aspects where I am, even if I had no sensory issues that cause problems when I need to use it.

Although this video is quite old itis stoll really relevant. I have my first assesment first thing in the morning. They wrote to my GP and my mesntl health nurse showed me what my GP put and it was literally one or two word answers despite it asking a more in depth question and information. I dont feel like she has done anything to help me. My mental health nurse has been amazing she said if i don't get it she will try her best to help me. 😢 i was meant to have it 3 weeks ago and they cancelled on me 5 minutes before and it sent me spiralling. I feel so stressed. I didnt sleep a wink lastnight. 😳

one thing i have learnt never never ever say you have improved they will use it against you ,the money is to support you to get to your appionments on time ,buy healthy foods ,buy a warm coat ,have the heating on ,its not extra money its bascis !!!

Great tips & video. Please add your links thanks 🙏

That's true not anyone's friends as they work for private organisation linked to Government of UK Absconders in Europe and Australia and America and New Zealand 🇳🇿 and many other places around the world 🌎

Thanks for the information x

Backlog going back to 10 years And backlog going back to 2021 December asking for extra help with living and mobility making final Decision by managers of D.W.P Personal independent payments equal rights

I am sorry but every single question is designed to catch you out. Even the early call. Record everything preferably with a police class tape machine and another mobile phone or recording device. Remember although they may deny it they are doing the same thing their end. They WILL lie throughout their report and claim you said things you haven’t and not said or stated things you have. Do keep asking to repeat the questions and clarify it. ( mainly for your recording so as it can transcribed more easily for the tribunal).

I got bad angina COPD coped off right hand bad asthma fibromyalgia why don’t thay use medical records and why have I got to be subjected to the same procedure every four years when my condition is the same

At least the Spanish Inquisition listened to what you said.

The reason it matters is because its specific question to people who have conditions such as Intellectual disability, Autism , dementia, people who will grow confused and not understand at all what they are talking about.

Excellent video

Thanks for this I have mine coming up end of march dreading it had to fight for a telephone assessment

I was treated horribly during my reassessment last week. He asked if I SH (hurt myself) to which I said yes but I don't want to talk about it further (part of it is OCD so can easily be set off). Then during the 2 hour interrogation I was asked after almost every question about it. Eg washing questions I was asked "do you SH in the shower", then for walking distance I was asked "do you SH outside", cooking I was asked "do you SH in the kitchen" etc etc. It was horrible to say the least. He also kept repeating what I said back to me but in a way to make me sound better/healthier. I'm still waiting for my outcome but I'm terrified. I had to go to the tribunal last time because I went from highest DLA to 0 PIP.

I was told it would take8weeks for a decision and actually heard dead on2weeks later which was a shock as honestly thought it would be the8weeks. I had a video assessment booked and waited50minutes and no one came on so I called and was told the assessor had technical problems not me so I rescheduled it and they told me this would be the only time it would be changed. I said wait a minute I wasn't at fault here they were but was still told the assessment wouldn't be changed again. The cheek of the DWP!!!!!!

Thankyou so much for this very informative video. My assessment is due in Noverber following them receiving my renewal. Yes I'm worried about the out come. I only have my late husbands pension coming in plus mine. I know I probably claim other benefits but I don't know how to go about it. Thanks again.

DWP think to be disabled means you cannot or have difficulty in walking, Not every disabled person has difficulty in mobility. DWP needs to educate themselves on this , I myself have Epilepsy, Chronic Pancreatitis ( Terminal because it has lifespan I’m at the end of it ) Clinical Depression, Heart Murmur, Chronic Kidney failure. My PIP finished on the 31st October 2021 they said they’d sent out correspondence in May , news to me but I’ve now sent it off but in the mean time I’m down £759 per month but there’s a 12 week back log the DWP told me in making the final decision.

i put how your disability affects you form in may gone,had surgery in hospital 3 weeks sent my records to them and medication proof etc,i was made an appointment for assesment,they the canceled ths a week or so before it so because of my now dificulty in walking,i then asked for a telephone asssment and i had it the 12th october so now its just a waiting game a backlong

Top video - thanks...

Thanks for doing the video my name is Stephen powe I found the video very helpful is I am in receipt of pip. I all so waiting for my review to get back in touch with me. Many thanks

Hi thank you so much for this I have a telephone assessment coming up I have a hearing problems use two hearing aids I'm so scared I won't be able to hear properly.

Cheers. Just one thing I was told when I rang the pip that my renewal had not been done yet but the end date was coming next week they said the benefit would stop until a decision is made I wait-and-see four days to go

Hey estel, hope you’re well? I have applied pip for my mother who previously applied for a pip and unfortunately it wasn’t successful, she want in person and done the assessment again now about 2 months ago she made a new application form and shes got an appointment next week 😭😭🙏🏼 i wanted to know what kinda of questions they might ask? And she can’t speak English i have to translate for her🙂 thank you❤️ this video was veryy helpful ❤️❤️❤️

Enjoyed your vid and was helpful, I have first assessment on the 12th of May but don't have my booklet/answers. Wrote down as much as I can. 😭

Had mine month ago for a reassessment for my condition. My support worker was unable to be present for the 3 way call . I was bullied into still doing the interview as they claimed that I had already changed the appointment once. I did not the last appointment was 2 months previous and both my self and my support worker waited 2 hours for them to call and they didn't . Had to call them and the said we don't know why we didn't call. . I was extremely distressed throughout by the assessors manner. My support worker was furious and said she was calling them . Thankfully I pass the passement but the ordeal left me distressed and wiped out for weeks .

I've got mine on Friday 12th Feb im so scared well very nervous. Even thinking of not doing x

Can you ask weather they are a nurse or whatever ? Please

Really informative, I missed out on mobility by 2 points, 10/12....because i can follow a sat nav?! ..least my standard award was extended from 3 to 5 years., so 2024 is my review year.

I have my first assessment for CFS, Fibromyalgia and Depression next week. I feel so anxious 😟

Hi sweet heart thanks for your video I'm still waiting for my decision on my p I p can you please tell me how long was it before you heard back about your decision cheers all the best Jim.

I'm symptomatic of M.E/CFS and terrible brain fog. It's difficult to know how to explain as it changes so much, even hour by hour. There is no definitive distance before i am wiped out. It could be 50 yards or it could be 200 yards max. I can wash and cook but I can not clean or exert myself, it's hard to explain it all when you are always tired.

Thanks for all the posts I rang PIP this morning my benefit ends on Friday they said yes it will stop they have not even started to look at my renewal claim yet

I've got mime next week, I'm so nervous I have autism and find it really hard to speak on the phone without stumbling over my words.. I hope it goes well

Did You get your payments Continued?

When I first applied for pip I got rejected twice, because of the two assessors I could tell had no sympathy or understanding for my case. On the third time I had to go to court and pour my soul out to get the point across and the judges them self saw what those assessors could not see and my solicitor was a God send. I won my case and they back dated my money, but it came at a cost. My anxiety was through the roof and I felt so humiliated that the whole ordeal felt like a nightmare. Since then, every time I think about all the things I had to go through just to get the extra help I can't help but feel a little traumatised. And now I too face my telephone assessment today I won't lie I'm scared because I know how hard it was for me to get it in the first place and I feel like it's going to be just as easy to lose it. So I'm really glad I found your video and I've taken all the notes I can. And I just want to say Thank you because you make me feel like I have a chance. So if you see my comment please wish me luck.

I had a telephone assessment last week , it was a verbal mugging I was asked 1 do I have grandchildren . Answer yes , do they stay over ???? What’s that got to do with anything . Question 2 , do I go out ? My reply is no I don’t go out , but I do I undo my front door every day and it went on like that , the interview is timed and if you try to explain you will be shut down immediately so questions asked the reply could mean multiple things it depends how they take it not I repeat not how you mean to explain I’m so bloody angry as every question has double meanings . Beware and don’t panic and take your time answering . Good luck

after the appeal, the judges require formal complaint for negligence and causing unnecessary appel

Hi so I stupidly forgot to keep a copy of the review form and my answers. am I screwed? Was thinking of phoning them mon to ask for a copy but my telephone call is thurs 10/12.also thanks for your advice x

thank you

Hi, I was wondering if you could answer a question I can’t find the answer to anywhere online. I was awarded the higher rate daily living allowance and mobility. However they were not clear on how long I have been awarded this for in the letter they sent me. They never told me if it was indefinite or a fixed amount. So since I’ve been awarded higher rate pip/ mobility does that usually mean it’s indefinite?

I got 13 points daily living enhanced rate and I got 10 points mobility