What to Know About Reolink Auto-Tracking Cameras | You Ask, We Answer

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Auto-tracking PTZ cameras are more powerful than regular ones because they can automatically track the moving target and leave them no places to hide. Reolink now has two types of auto-tracking PTZ cameras: the traditional auto-tracking cameras, like Reolink 823A and E1 Outdoor, and the AI zoom auto-tracking cameras, like the Reolink TrackMix series. So, in this video, we will walk you through these two cameras, including how they work and how to use them.
Get yours:
TrackMix PoE: reolink.com/product/reolink-trackmix-poe/?Auto-tracking_Q&A&
TrackMix WiFi: reolink.com/product/reolink-trackmix-wifi/?Auto-tracking_Q&A&
TrackMix (battery-powered WiFi camera): reolink.com/product/reolink-trackmix/?Auto-tracking_Q&A&
RLC-823A: reolink.com/product/rlc-823a/?Auto-tracking_Q&A&
E1 Outdoor: reolink.com/product/e1-outdoor/?Auto-tracking_Q&A&
0:00 Intro
0:23 Brief introduction of Reolink auto-tracking cameras
1:23 What are traditional auto-tracking cameras?
2:14 What are AI zoom tracking cameras?
3:22 How do the three tracking modes work?
#Reolink
#YouAskWeAnswer

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Опубликовано:

13 дек 2022

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Комментарии : 116

@doa2758 Год назад

I have 12 of the Reolink cameras. 3 outdoor, the rest are indoor. It would be great on the indoor camera software to track common areas of a home or business, similar to the auto tracking of the outdoor cameras. Really like the quality of the outdoor cameras, solid construction and so forth - they are in constant patrol mode. I agree with others in the comments below about the patrol mode - when it senses motion to switch to auto track. Look forward to software updates and improvements.

@ReolinkCameras Год назад

Really appreciate for your comments. Our R&D would consider your suggestions. Thanks a lot!😆

@eltonbull7429 16 дней назад

your add got in the way of last details about tracking

@billycrotty4102 Год назад

What disappoints me about the reolink 823a that I recently purchased for my driveway is that you have to choose between tracking and a patrol mode, it really annoys me that once a target is located is that is doesn't then track the target 😡. I'm getting two track mix cameras next, I really like the 823a other than you have to choose between track and patrol, have you no firm wear updates planned to sort out this issue 🙏🏼

@victorvek5227 Год назад

Suggestions: • make the lights tunable so the user can match the kelvin to the existing exterior lighting of the house • enable auto-update functionality to work on wired / POE cameras! Currently auto-update only works on battery-powered cameras • fix the two-way audio quality! It’s awful on every model I’ve tested

@ReolinkCameras Год назад

Really appereciate for your suggestions. We will forward it to our R&D.😇

@shullln Год назад

I have a slight "complaint". I have a trackmix camera and really like it. However lets say when using auto track, the Wide angle lens detects vehicle motion. The camera moves to lock in on the moving object. The problem is, my neighbors black car is always parked in the driveway of their white house. That presents a really strong signal for the AI, and 7 times out of 10, the camera locks on their car and not the REAL car that is in motion. It would be awesome if when you paint out detection areas that the camera remembers it's position in space and ignores that area. As the firmware is now, the area you've painted out on the camera moves with the pan/tilt function. I hope that makes sense. Otherwise, and outstanding product.

@BadAndUgly 6 месяцев назад

Try masking the area where your neighbor usually park their car so the camera automatically ignores it.

@rajeshthota4516 Год назад

What type of cameras move periodically to detect motion to track targets ? Let us say a camera is facing east and the movement is in west , these auto tracking cameras would not be able to detect them right ? It would help of the camera can change direction when it senses movement.

@simoneverdini3775 4 месяца назад

Hello excellent review for my house in the countryside I would need a camera like this RLC-823S2 Smart 4K PTZ PoE Security Camera with 16X Optical Zoom that automatically tracks people, animals and vehicles with a long distance zoom, do you think it is valid? or could the one you presented in the video be valid? Thanks Simone

@skullandcrossbones65 Год назад

G'day'I did a Firmware upgrade yesterday, I had a play around with the new layout and functions. I tried the auto track with the RLC-823A.There were too many people out on the street and the camera was confused about who to track. For this particuler aplication the auto track is not suitable. I am hoping to get the doorbell camera in 2023. It would be great if when the button is pressed it "Calls" the PTZ camera to that location and then tracks that person. That would have to be done in a new Firmware upgrade I assume.

@ReolinkCameras Год назад

Thank you for your nice suggestion! We'll forward it to our R&D team.

@LeBionArc Год назад

Can it stream the auto zoomed videos to a nest hub? And if so, are there any significant lag in the stream?

@Stefdu67 7 месяцев назад

i'm will install a trackmix under my carport. That means that there is no wall, the trackmix will be installed on the ceilling. What will happen with the autotracking if someone is walking to the camera, until being below it, and continue to walk "behind" while going away? Is the autotracking able to follow that ?

@Emdii Год назад

Great information, thanks. A suggestion about your editing tho, lower your audio gains, it clips out in many of your videos filmed in that set.

@ReolinkCameras Год назад

Thanks for your feedback!

@scdealey4867 Год назад

Am I missing something... Can't do time laps with zoom lens. Thoughts?

@iheartradioi 7 месяцев назад

hello l have Reolink Trackmix Poe is connected to NVR is working in the tv and cell phone only around my house ,but when l going outside about 2 or 3 block , they only say loading. I have four camera ,could help me thank

@marytalavera3560 2 месяца назад

How to hook up this camers. It's wier and hook up with NVR. Haveing problem. Ty

@user-mq2ok5bt2i 3 месяца назад

how long doe the reolink reocrd, one minute or continuous recording? normally most camera stop recording even though there is motion person after one minute or so

@rbmue Год назад

I have E1 pro which, by the spec at your site should have the auto-tracking feature which it doesnt. Moreover, you didnt mentioned it in the video but only the E1 ourdoors. I'm about to buy the E1 zoom which should have that feature.. Does the E1 pro/zoom/both have that feature or not?!

@ReolinkCameras Год назад

Hi, you may please refer to the article: support.reolink.com/hc/en-us/articles/360038730593-Do-Reolink-PT-PTZ-Cameras-Support-Preset-Patrol-Auto-tracking/. If you have other issues while choosing the camera, feel free to contact Reolink at support@reolink.com, then we will try our best to help you. 😊

@tadams422 Год назад

I am having nothing but issue with my Reolink trackmix lte. Too many to list. I think I’m just going to return as all of these are very frustrating

@edwardrogers-wright1604 Год назад

Referencing the video shown, in the PT mode, does the camera pan when the object moves out of wide lens view?

@ReolinkCameras Год назад

Hi this also related to the auto-tracking, would you mind contacting the support at support@reolink.com? Then our professional support would help you further.

@captdonaldlowesr.5285 5 месяцев назад

What is the detection range

@PeterMacPL 11 месяцев назад

Please make E1 Outdoor Pro 4K model in Black color ? also please improve 2-way speaker conversation quality in your E1 cameras, I have E1 Zoom V2 and 2-way speaker conversation is horrible, many echo, cracking etc. I have also Yi Camera 1080; and there quality is way better almost perfect. Also add 640x360 resolution 16:9 aspect ratio for E1 Zoom V2 for Fulent mode.

@DJB119 Год назад

Once the camera tracks a target, does it pan back to the regular position, and is that regular position customizable?

@ReolinkCameras Год назад

Yes, you can customize the guard point / regular monitoring position for the camera.

@ricardooliveira882 Год назад

when the camera stops following the person does it go back to a default position or does it remain pointed at the last detection?

@ReolinkCameras Год назад

Hi Ricardo, normally, it will go back to the guard point you set.

@webeducation Год назад

If connected to the nvr, is it still recording to SD card at the same time? Also can the camera be connected via cat6 cable and wifi at the same time? If so which one takes priority?

@ReolinkCameras Год назад

Hi, thanks for your questions. 1. If you enable both continuous recording and motion recording, it will record motion videos to the micro SD card and save the continuous recording to the NVR. 2. Reolink PoE cameras do not support WiFi. For WiFi cameras, the network cable will take priority.

@webeducation Год назад

@@ReolinkCameras perfect, thank you for your response

@ednonkhan3645 Год назад

So I’ve got a Reolink camera that has this feature however when you click on the settings it’s connected to my Reolink NVR, I want it have this feature but also to record to my NVR how do I change this?

@ReolinkCameras Год назад

Hi Ednon, the camera can do auto tracking while recording to the NVR. These two functions don't conflict. Here’s a guide on how to configure record settings via the Reolink NVR: support.reolink.com/hc/articles/900003748166 , and here's video guide on setting auto tracking via the NVR: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-wC_4KtwQhwE.html . If you need further assistance, please contact our support team: support.reolink.com/hc/requests/new

@Godshandmadebracelets Год назад

Yes Hi. I have the reolink E1 Pro and for the life of me i cant get it pan nor tilt. I did everything thing that was said to do and my camera just sits there not following or anything.

@Pro1er Год назад

In your settings go to Camera, Alarm Settings and make sure that Auto Tracking is set on.

@Albedo00.39 Год назад

Please update Trackmix with VERTICAL Tracking range. (I have 3 cameras that go over my property and capture from the neighbor across the street. Because of this I would block the camera with a maximum vertical level .. (privacity problems))

@ReolinkCameras Год назад

Hi Antal, thanks for your suggestion. We'll forward that to our R&D team.

@Pro1er Год назад

@@ReolinkCameras I would also like a vertical tracking limit of all of the tracking cameras due to the camera's LEDs blowing out the image when they reflect off of my ceilings and soffits.

@price29576 Год назад

Hi I've got 2 trackmix one is placed on the side of the house to keep an eye on back garden the camera is placed just under my back gate of the property the camera will track me but once I get to the gate the camera tilt down and when I walk onto the driveway it stops tracking me I've tried it on and digital track first pan and tilt track any help would be appreciated

@ErossaanBooming 11 месяцев назад

wait a second, I have just installed my track mix camera, but I dont have the 2 lenses display on the app as you have show in the video. I have to manually switch lenses each time.... how to get the 2 lenses views simultaneously?

@ReolinkCameras 11 месяцев назад

Please refer to this article:support.reolink.com/hc/en-us/articles/6585840855577-How-to-View-Dual-lens-Camera-on-One-Screen-via-Reolink-App/. If you still have any other questions, kindly reach out to Reolink support via email at suport@reolink.com.

@nalvarez3505 День назад

Yeah good deserve 👍🏻

@handydave307 Год назад

Which of those cameras listed have the patrol option ? Otherwise , the tracking function wouldn't work if the person was out of the cameras field of view ?

@skullandcrossbones65 Год назад

G'day, I have 1 823A camera but I don't use the Patrol option as I usually have it pointed at a "bottle neck" location.

@ReolinkCameras Год назад

Hi, RLC-823A and RLC-823A 16X have the patrol option.

@billycrotty4102 Год назад

823a has a patrol option but when someone is spotted in patrol mode rather than then following the object it just ignored it and catmerys on tracking, I'm very disappointed by this, like a security guard spotting someone then just carrying on round his route rather then going to investigate!

@GameKollector Год назад

Can you record 24/7 to a 256GB SD card in the camera? And can you download video or video events to your phone from the SD card using the mobile app?

@ReolinkCameras Год назад

Yes, you can record 24/7 to a 256GB micro SD card in the camera, but it might run out of storage in a few days, and new recordings will overwrite the old ones. And yes, you can download videos to your phone from the micro SD card using the mobile app.

@fionabruce2009 Год назад

@ReolinkCameras Can you use DVR instead of the memory card

@IvoCafaro 9 месяцев назад

@@fionabruce2009you can use an NVR

@Pro1er Год назад

I have a Hikvision NVR, does the TrackMix still occupy only one window or does it use two windows?

@ReolinkCameras Год назад

Hi, a TrackMix camera occupies one window on the Reolink NVR, and you can also let it display both views. But we're not sure how it will perform on the Hikvision NVR. Compatibility with NVRs from other brands is not 100% guaranteed.

@Pro1er Год назад

@@ReolinkCameras Could you please pass along to your development team to add the lens magnification amount on the display?

@ReolinkCameras Год назад

@@Pro1er Thanks for your suggestion. We'll forward it to our development team.

@cristian.alvarez Год назад

A question why can’t I see the 2 screens on my phone? I have trackmix Poe because I’ve already updated it and I can’t see the two screens and I know everything about the video and I also downloaded the latest update. It’s the same as you recommend. I already sent messages to Reolink and they haven’t answered me. Or only work for wifi

@Leu4Life Год назад

I have same camera and same issue. I don't have 2 screens and I don't seem to have auto zoom available in the app

@ReolinkCameras Год назад

Hello Christian, thanks for your feedback. Please find the binocular mode icon on the top right corner of thet camera view interface and tap the icon to switch between different display modes. Here is an introduction to the icons on the camera view interface: support.reolink.com/hc/articles/360012307513 However, if the TrackMix PoE is connected to the NVR, the dual display is unavailable on the app/client but only available on the NVR monitor. We will update the firmware and software to make them compatible.

@JohnDoe-zg8jm Год назад

@Reolink I have the exact same issue on both- option for the 6X Zoom on app or NVR, and it doesn't have the split screen even on the NVR like you said it does. Can you please help me? I'm really disappointed that this is not stated in the description prior to buying. Reolink customer support has not replied to me either

@brandonwallace9399 Год назад

@@ReolinkCameras Do we know how long the firmware will take to update the camera to function well with the NVR? Also how do you fix the playback so you can see the tracking (zoom) video recording in the app?

@acolon4617 Год назад

For some reason my new E1 Pro doesn’t track unless I manually do it. I tried it with me moving around and then with my cat and nothing. I have everything set up according to instructions and still nothing. Could I be missing doing something?

@ReolinkCameras Год назад

Hi, please check if you have enabled auto tracking, refer to support.reolink.com/hc/en-us/articles/900004894366-How-to-Enable-Auto-Tracking-via-Reolink-App/. If the problem still exists, please contact Reolink support: support.reolink.com/hc/en-us/requests/new/. Thanks!

@user-re3dv3um2x 6 месяцев назад

Guys the menu is so difficult in phone. When go to see video of day or yesterday's what happens is so cofiused.

@bbtel Год назад

Please let me know if there are any solar powered motion tracking cameras available

@ReolinkCameras Год назад

Check out the solar-powered Reolink TrackMix camera: reolink.com/product/reolink-trackmix/

@Dmuniz003 11 месяцев назад

I have enabled my tracking camera but it doesnt track.. am I supposed to have a memory chip in it for it to work?

@ReolinkCameras 11 месяцев назад

Hi, sorry for the inconvenience caused. Would you please email Reolink support at support@reolink.com, then we will help you better.

@levasquez 11 месяцев назад

How would this type of camera behave if it detects several people passing through the lens simultaneously. which one will follow

@ReolinkCameras 11 месяцев назад

Hi, the camera will track the first person that it detects. If you have further issue, please do not hesitate to contact Reolink support at support@reolink.com. Thanks.

@billycrotty4102 Год назад

Hi I have 2 track mix cameras Iv just purchased. Both are Poe and I am using a 16 channel reolink NVR with only 5 channels in use, I have set them up exactly as with my other cameras so cable going directly from the camera straight into the NVR via the long length of cat 6 Poe. The problem is both cameras only show 1 view and give no option for the dual screen icon either. What am I doing wrong does it need to be plugged into two seperate channels on the NVR and if so how? Thanks in advance.

@brandonwallace9399 Год назад

We asked the same question and were told due to using a NVR and not stand alone mode that you don't get the option to see both cameras in the dual screen mode. That is a bad that if you buy an NVR you are somehow penalized on features. I hope they fix this option. Also I couldn't figure out how to view the zoomed "tracking" video when doing a playback on the NVR. It only records the wide angle. When looking at the NVR feed directly it does the picture in picture but why doesn't it show that on the app?

@Leu4Life Год назад

I just finished installing my trackmix poe NVR and I don't have 2 displays on the screen, it doesn't auto-zoom nor can I see the 3 tracking methods in the app. So what did I do wrong?

@ReolinkCameras Год назад

Hi, thanks for your question. Currently, when the TrackMix PoE is connected to the NVR, the dual display is unavailable on the app/client but available on the NVR monitor. We have planned to update the firmware and software to make them compatible. Please stay tuned for our future updates. However, you can switch between the wide-angle image and the zoom-tracking image on the app: After updating the camera/NVR firmware and app to the latest version, please find the image/stream icon on the camera view interface and tap the icon to switch between different display modes. And here is a video guide on setting the tracking method via the Reolink app: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-pgDXJ1p0w2EI.htmlf If the problem persists, please contact our support team (support.reolink.com/hc/requests/new). Hope it helps.

@GameKollector Год назад

I’ve heard if you connect the POE camera to your router/switch…you can get 2 displays on the screen.

@ReolinkCameras Год назад

@@GameKollector Yes, you're right.

@JohnDoe-zg8jm Год назад

@Game Kollector question, I don't have a Zoom feature or dual screen, did plugging directly to router solve both issues for you?

@JohnDoe-zg8jm Год назад

@@ReolinkCameras what exactly does he mean connect the camera directly to the router?

@hueyw6436 Год назад

Do the Track mix records to the cloud

@ReolinkCameras Год назад

The battery-powered versions can record to the cloud, but the wired PoE and WiFi versions cannot.

@dharamvirsingh1605 10 месяцев назад

I try to install reolink cameras but it not find how to install please give the answer

@ReolinkCameras 10 месяцев назад

Hi, may I know your camera model? Would you please contact Reolink support at support@reolink.com? Then we will help you.

@roberthance2412 9 месяцев назад

I have a dream of getting a Reolink system

@ReolinkCameras 9 месяцев назад

We have some giveaways activities, please stay tuned with our social medial like facebook/ins, thank you!

@Rainbow_42. 7 месяцев назад

I have tried all three modes but the camera does not track. What do I do? TrackMix Battery camera.

@ReolinkCameras 7 месяцев назад

for the issue you mentioned, I recommend reaching out to customer support by Email: support@reolink.com. They are experts at resolving such matters and will surely assist you effectively.

@Rainbow_42. 7 месяцев назад

@@ReolinkCameras Thank you.

@OgKaya 9 месяцев назад

Why isn’t the camera panning to follow motion

@ReolinkCameras 9 месяцев назад

This camera could support Pan and Tilt.

@garyatkinson5699 Год назад

Can you offer advice ?

@ReolinkCameras Год назад

Hi Gary, what advice do you need? How can we help you? 🙂

@jacksmajlaj9630 Год назад

Right now I just have a 360 camra connected to nvr and its not auto tracking?

@ReolinkCameras Год назад

Hello Jack, could you let us know the camera model's name? Is it a TrackMix or what?

@jacksmajlaj9630 Год назад

Rlc-823a

@jacksmajlaj9630 Год назад

@@ReolinkCameras Rlc-823a

@ReolinkCameras Год назад

@@jacksmajlaj9630 Please make sure the firmware of both the camera and the NVR is the latest version and the auto-tracking featured is enabled. If the problem persist, please contact Reolink Support: support.reolink.com/hc/requests/new/

@jacksmajlaj9630 Год назад

@Reolink ok thank you

@FaroukMejdoub Год назад

Stop right there. Got my track mix 2 days ago, it is not tracking and it is not shoing 2 cams on the app.... What is the problem???

@ReolinkCameras Год назад

Hi, please contact the Reolink support for further help: support.reolink.com/hc/en-us/requests/new/.Thank you!

@PeteGreen-oq8rx Год назад

Will these be available with 5G soon?

@ReolinkCameras Год назад

Sorry, we haven't got plans for the 5G cellular network yet.

@reddragonsubliminal6440 Год назад

Why does my trackmix not autozoom?

@ReolinkCameras Год назад

Hi, the TrackMix camera provides a closeup view of the object. If you can only see the wide-angle view but not see the closeup, please try switching the image stream or choosing the binocular image. For further assistance, please contact Reolink Support: support.reolink.com/hc/requests/new

@robertjohnston8531 Год назад

Unfortunately the E1 shows nothing but the faintest of ghosts at night if the person is moving, until they're about 2 inches away otherwise I'd grab 4 for each corner of the house.

@ReolinkCameras Год назад

Hi, you can try setting a fixed frame rate via Reolink App/Client to prevent ghosting. Reolink cameras automatically drop the frame rate during the nighttime to ensure enough exposure time, but that might result in ghosting sometimes. If you need further assistance, please contact our support team.

@QUWASH Год назад

But why does all the zoom cameras not have autotracking? So annoying

@ReolinkCameras Год назад

Hi, our R&D team is working on adding auto tracking to the RLC-823A 16X. Currently, the RLC-823A with 5X optical zoom and the E1 Outdoor PoE with 3X optical zoom have auto tracking.

@ReolinkCameras Год назад

Update: The newest firmware for RLC-823A 16X supports auto tracking now and it's available for download in the Download Center.🙂

@QUWASH Год назад

@@ReolinkCameras Thank you!

@koleuslybra Месяц назад

Dissapointing! E! Outdoor looses always the set point..

@e.colemantlpss6406 Год назад

I’d just like my camera to return to the same monitor point every time. Instead my camera spends much of the day recording a brick wall. Come on Reolink. Sort it out

@ReolinkCameras Год назад

Hi, you can set up the guard point to have the camera return to that monitor point every time. Here is a video guide: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-sHemyJr6T2U.html