Why are commuters unhappy over the SimplyGo switch? | Heart of the Matter podcast

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UPDATE: Transport Minister Chee Hong Tat announced on Jan 22 that commuters will no longer be made to switch to the SimplyGo payment platform. This reverses an earlier decision to phase out the EZ-link and NETS FlashPay ticketing system.
(This recording was first published on Jan 20)
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Commuters have expressed frustration since the Land Transport Authority announced that EZ-Link and NETS FlashPay cards cannot be used on buses and trains from June. Why is there a shift to the SimplyGo system? What is the difference in payment types? And what could the authorities do better to communicate the change?
Steven Chia gets answers from Sumit Agarwal, professor at the School of Business at the National University of Singapore and Walter Theseira, who heads the urban transportation programme at the Singapore University of Social Sciences.
0:00 Intro
1:36 Difference in card payment systems
4:11 Why fare balances can't be seen?
10:32 Why concession card holders don't need to upgrade
12:20 Communication gaps in implementation
16:00 Why SimplyGo technology is better
18:48 Lessons for ERP 2.0 rollout
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Опубликовано:

29 июн 2024

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Комментарии : 766

@JanLCn 5 месяцев назад

The expert has the cheek to tell us, "Why do you need to check everytime you go into the bus how much was deducted?" Of course when people pay for something, we need to know how much it costs! That is our right

@user-tl1vx8yg8l 5 месяцев назад

The users should be the one writing the specifications... My requirements are rather simple... Able to see cost per trip and the remaining values... The rest you can do anything you like

@sleepyearth 5 месяцев назад

The 'expert' my arse. Can't even satisfy the MOST basic user specification. If can't be user friendly then don't change anything.

@dcsoh2013 5 месяцев назад

We pay for the trip. We need to know how much we pay and how much is our balance.

@ClaraFlater_than_surface_board 5 месяцев назад

Isn't that the purpose of having an app that you could see every transaction that is being deducted? Besides if you are being deducted incorrectly can you really make a claim on the spot with the bus driver?

@searcher8125 5 месяцев назад

@@ClaraFlater_than_surface_board Actually my biggest gripe with simplygo system is that it just shows the simplygo word when someone tap out. So if there are multiple people rushing to tap out, there is no good way to identify if u have tapped out successfully, if u tap while the simplygo word is still displaying, because it will just continue showing the same message. Last time showing balance, the moment u see your balance u know u successfully tapped out. It is too easy to not tap out successfully and get overcharge under the new system.

@user-ri4ch8zj4r 5 месяцев назад

The fact that a spokesperson from PTC don't even bother to accept the invitation and explain shows how arrogant and we taxpayers are funding these leeches

@aishaan 5 месяцев назад

Checking for the balance amount is far more than curiosity. This is daily life for most. Not everyone has the luxury of not needing to check how much they have spent every time. Please consider inviting not only the experts but the commuters to have a more balanced session.

@elainetoh2505 5 месяцев назад

Yes! Invite commuters on discussion

@gwarguraqueentrickstarcoat9110 5 месяцев назад

@@elainetoh2505Yea true Need fellow commuters feedback on simplygo😅😅

@Raul_Menendez 5 месяцев назад

SimplyAnswer: Don't fix what's not broken.

@user-tl1vx8yg8l 5 месяцев назад

We are not interested in the technical details... We just want to how much per trip and the balance...if you can't satisfy these 2 criteria, don't change

@papichoku2442 5 месяцев назад

Whoever approved this new system is just stupid.

@arsenal_84 5 месяцев назад

Is damn stupid if one cannot see the remaining value on the card and how much your trip cost after tapping out.

@limang-yong8673 5 месяцев назад

Public sector organisations are seemingly becoming more imposing , disregarding customer/citizen concerns /needs/perceptions. Never forget the law of unintended consequences when implementing policies . Managing change requires deep analysis of the pitfalls and the stumbling blocks and requires a people-oriented mindset, not imposing change by fiat.

@papichoku2442 5 месяцев назад

@@limang-yong8673 many high ranking civil servants live in ivory towers. They are highly educated and most of them probably drive, so they don’t understand the needs of many lower income Singaporeans who commute daily by public transport. They just want to show their bosses and the ministers how smart they are.

@vincecarlo 5 месяцев назад

Make Like life COMPLICATED ? So who Make a Whole CHUNK of Change and Created INEFFICIENCY?

@philip954 5 месяцев назад

Govt agencies in charge of simplygo should just own up that the app is poorly designed. Instead of getting 'experts' to cover up and make stupid excuses.

@thulomanchay 5 месяцев назад

Simply go ahead and then iron out the kinks.

@ssangyongA230 5 месяцев назад

They sound like clowns but their behavior is due to poor accountability. If they will lose their jobs they will be more receptive to make efforts understand the commuters are the customers/ users. But these people have no sense of being accountable cos they will able to keep their jobs. That's the crux of the matter

@nickng-jm1vk 5 месяцев назад

nope, can never admit mistakes after spending so much money in developing simply go and now must spend more money to iron out the issue.

@user-rg7sg6kp1p 5 месяцев назад

"Most of us are not low income, so we did not expect this problem" APPRECIATE THE HONESTY SIR

@madrakeyeo891 5 месяцев назад

yup, their "us" vs "us"

@godsamazinggrace5331 5 месяцев назад

That statement was presumptuous!! Not low income so don't ride on public transport So Not their problem!!

@terryloweh 5 месяцев назад

wanted to comment on this but saw you already highlighted it lol

@kalmdwn7711 5 месяцев назад

6:50

@ed5846 5 месяцев назад

Said before… the way elitist speak… obviously class difference from the spoken mouth If you aren’t taking public everyday, do not assume it works for everyone else cos it works for you

@bluetwelve 5 месяцев назад

It is wrong to say tourists prefer SimplyGo, if you watch some of their vlogs on RU-vid. True, in the beginning they are amazed that they can use their own cc to pay for the fares, but that soon turned into disappointment when they realised they don't know how much they were charged, especially when they are in a foreign land and are not familiar with the fare structure. So they have no way to make comparison of the amount spent for the various transport modes. Some only find out when they are back in their country and received their cc bills. As such, some prefer to purchase the tourist pass, as it is more transparent.

@kateli4812 5 месяцев назад

They are full of excuses, especially it is for tourists was the worst one 😂 because 1) that's not true 2) if a nation put tourists before its own citizens, that means it's the time for the citizens to change a better leader.

@sslee153 5 месяцев назад

If they cannot do their jobs, they should be Simply Sacked.

@weiwudadi 5 месяцев назад

In other words, they should “simply go”

@kayjenong8352 5 месяцев назад

I have listened to this and carefully considered the matter. No, I’m still not convinced SimplyGo is a better option for commuters.

@lecherhao86 5 месяцев назад

You know Steve, there's an issue that is not mentioned. What will happen to the elderly when they are going to take bus and there's insufficient amount to even allow them to board it and get to the nearest station to top up. Can the bus driver then practise flexibility to let them get on? When that happens, it might seem relatively easy for majority of us to quickly link the credit card/ bank card to the app to top up our simplygo card. But to these elderly, it becomes a mission impossible because they don't know how to use the app or even have the app in their phone.

@catherineclark3097 5 месяцев назад

Exactly! I was waiting for this point to be raised! It's a real point of anxiety for some. There might not be enough money on the card to pay a bus fare. People don't want to board a bus and then find they can't pay. MRT fare not such a problem...can always top up at the machine.

@kintani26 5 месяцев назад

100% correct

@ngwei2255 5 месяцев назад

Elderly is able to continue using their card.

@lecherhao86 5 месяцев назад

@@ngwei2255 bro, I'm not talking about elderly concession cards. The elderly concession card can indeed continued to be used, as mentioned by you. But I'm referring to elderly using the normal simplygo card.

@LucillaLai-lq4ys 5 месяцев назад

Yes it's very frustrating when your cars has insufficient funds and the BUS DRIVER refuse to let you board the bus. It's so frustrating when the fare (64cents) can easily be recovered when we top up our cards. I had the misfortune to meet on Bus 222 a grouchy old man driver. Please tell your driver be more understanding

@nelneo8000 5 месяцев назад

All three people in the podcast drive their own cars and don't take public transport much, yet they got the cheek to criticize people who have to take public transport frequently that don't like the simplygo

@limang-yong8673 5 месяцев назад

CNA is neither neutral nor objective .It cannot be seen as critical of policy ....it has to blur 。。。

@SageBaka 5 месяцев назад

They pointed out the flaws of the new system for certain population group and the timing of the change too. If you only want the bashing of the new system, you're bias too.

@vincecarlo 5 месяцев назад

True 61% KEEP Voting to be SCREWED 🤦‍♂️🤣🤣🤣

@4x4r974 5 месяцев назад

@@SageBaka they did not do so genuinely. esp the guy on the left was bashing what he called 'groups' based on social stigma. keep calling people 'a small group' and so on, trying to minimize and gaslight. its crazy they are doing all the clownery instead of just fixing the bad product thei designed

@leanne2330 5 месяцев назад

Actually, near 80% of us already on it. Why not you? U can also pay from your watch with Simoly Go or via Credit Card, that u don't get to see what's balance on your credit card. The $200k credit card line is always there waiting for you mah. Haha

@domatthew1666 5 месяцев назад

Two main issues~ 1. If you top up the Simply Go card, the amount doesn't get immediately updated in the card. 2. I can't see how much is left in the card.. Yes. Instantaneously. 3. Not user friendly to Older folks. Issues are Simply these. Inconveniences

@brotherhu51hu68 5 месяцев назад

Not just elders. 7 days work, 4,5 am trying to catch 1st transport to the other end of country(job choose you), return after midnight (I was for 3,4 years).

@thulomanchay 5 месяцев назад

@@brotherhu51hu68 You can upgrade to auto top up. Also choose the amount to top up each time.

@lokechanmun8587 5 месяцев назад

The LTA planners are scholars who don't take public transport enough to empathise with the commuters on their user experience and the changes they have to go through.

@nutrats 5 месяцев назад

Exactly!

@leanne2330 5 месяцев назад

For sure, they are your kiddos, u brought up. Don't be too mean lah. Hahahha

@francislee2432 5 месяцев назад

All experts are owning 2 cars. They are not heart landers ppl

@SS-wo6de 5 месяцев назад

Spot on! LTA Scholars pls think think, don't sit on your arse n collect salary...

@lightspeeder 5 месяцев назад

"Well, everybody has a car, we have two - my wife drives one, I drive one. We are both professionals, we need to travel" - said someone really important

@dcsoh2013 5 месяцев назад

We pay for the trip. We need to know how much we pay and how much is our balance.

@stevenlim9640 5 месяцев назад

how much per trip

@parody9930 5 месяцев назад

It's very simple. You want to behave like a business, but disrespect what customers really want.

@thulomanchay 5 месяцев назад

There is no more "The customer is always right." Banks regard customers that call at their branches as nuisances.

@Salasaur 5 месяцев назад

After having your meals at a restaurant, when paying your bill at the counter, do you guys check how much you're paying? Is it simply out of human nature that we're curious about how much we're paying? Or could it simply be just the logical thing to do. I sure wouldn't hand over my wallet to the cashier and expect him or her to take the right amount of money and not double check. Let's be real. If it's simply go, why even pay? Get rid of those gantry. If 1 second of having our cash balance displayed is such a huge delay using the current system that they intend to "upgrade" to a system that requires a specialized app just to check our balance. I guess removing the payment altogether would ensure simply go to live up to it's expectation. No need to check balance if we don't even need to pause to pay.

@ClaraFlater_than_surface_board 5 месяцев назад

You had an app to do all of that.

@jeanchin3213 5 месяцев назад

Download another app will eat into my handphone memory space n drain my battery ...i dun need another app please

@brotherhu51hu68 5 месяцев назад

These app update every week is something programmer in early days don't dare to imagine. There was a saying, every fix create more bugs, loopholes. Told dbs 10years every year the danger, until that issues happened, then now laws are going to pass that we share the responsibility.........what a "quick and ease fix"🤦.

@whis5448 5 месяцев назад

This shows how much the normal citizens trust our garmen.

@brotherhu51hu68 5 месяцев назад

@@whis5448 when feedback to not digitalized Singapore, minister said trust their expert team. We listened.

@rykellim 5 месяцев назад

I think LTA should remind themselves that such a nationwide move should be done through a referendum. They have no right to coerce the citizens into something they do not want. People paid for EZ-Link, so they should let them use it until the card cannot be used anymore. If they wanted to use SimplyGo, they would have used it a long time ago.

@Marchkite 5 месяцев назад

They even decline interview... Given the mandate, why need referendum?

@owariz9344 5 месяцев назад

Issue is it the main mode of transport. Chances of not using it is almost near 0.

@wokalot3586 5 месяцев назад

COERCE is the word. We’ve been COERCED into many many things...WAITING for the LAST STRAW to break the camel’s back.

@psgistheworstclubineurope 5 месяцев назад

COERCE, a popular word associated with communism

@lightspeeder 5 месяцев назад

they have every right to coerce citizens - they have the mandate to do so every 4-5 years in fact

@fairuzdin3012 5 месяцев назад

Lets take away the card balance from the motorist when they used the ERP,Now then they will feel how us commuter feel.

@benjaminkoh6737 5 месяцев назад

We are unhappy because of one simple reason: It is not an improvement over the current system. Full stop.

@vincecarlo 5 месяцев назад

Make Like life COMPLICATED ? So who Make a Whole CHUNK of Change and Created INEFFICIENCY?

@michaellim8601 5 месяцев назад

You are right.

@sleepyearth 5 месяцев назад

@@vincecarlo They just want efficiency on their side. Hell to the millions of users.

@malarrganesan2008 5 месяцев назад

I personally don’t like to link my transport charges to my account. People use it very often the probability of losing the card is high. More work to report to police and call the banks to stop the account

@godsamazinggrace5331 5 месяцев назад

Well said!

@cazpk6840 5 месяцев назад

Yup made me very unhappy. People should be allowed to choose. LTA is behaving like a dictator lately.

@awkwardsmile 5 месяцев назад

The government you mean

@mikehoh1719 5 месяцев назад

No use no matter how we are unhappy and complain about it, in the end the government still support and implement to support the company. The present card is so easy to use especially the senior citizens. Well you the government expects all seniors have credit card? Are you sure we senior are so well off and have credit card???

@vincecarlo 5 месяцев назад

Make Like life COMPLICATED ? So who Make a Whole CHUNK of Change and Created INEFFICIENCY?

@louislim2004 5 месяцев назад

The fact that LTA and PTC did not send any representative to this podcasts says it out. If simplygo is a good system, cant they send their comms people to explain and dispel people's perception of simplygo. Thats a lost opportunity on them, a shame though.

@Khalid-sr5zp 5 месяцев назад

You are right. PTC did not join the podcast is very very disappointed. The whole council should just resign. PUBLIC transport council failed the public in general. You started to wonder who actually they serve?

@phuashawperng9807 5 месяцев назад

Simply gostan = simply go backwards

@bodtan4633 5 месяцев назад

LTA never ever listen to the ground whenever they implement changes. LTA simply "think" they had made a choice that everyone "love". Never once LTA had done any survey when changes are made irregardless whether it is road work or system. Our leaders had mentioned dozen times that public servant must listen and understand the ground need. LTA had failed to do so.

@Tony.L9793 5 месяцев назад

They dont really care much for the public, they only care for themselves

@isaiahjoshc 5 месяцев назад

I don't see the purpose of this episode, really. Is CNA just doing something that needs to be seen to? You have the wrong guests on - both aren't the ordinary man-on-the-street who uses public transport on a daily basis, and are only offering opposition to the decision based on what they have read and heard. At the end of the day, what I hear from this episode is: you guys are just overreacting. Us elites think it's a good system so just learn to live with it in due time. There's no real deliberation of what they can learn from the feedback from the general public and a relook at the system in itself and how it was pushed out.

@ed5846 5 месяцев назад

Spot on!

@IlluminatedSoul16 5 месяцев назад

Simplygo is not simple! We deserve and have to know instantly how much we pay, how much we left and when to top up.

@alrac6803 5 месяцев назад

Where do we begin? Ah... the High and Mighty LTA. Policymakers who NEVER ride a bus to go to work. People who couldn't care less what the layman thinks or wants but does everything in their own interests in the name of profitability and "advancement". Just look at the new buses to begin with. Bus after bus with people crowding in the front, refusing to go to the back because surprise, surprise... the exit door is way up front. Buses these days have such limited seats while the design of the front of the bus has been designed with big sections that cannot even be sat or stood on. And all this time they're increasing fares for what? So, BIG surprise that they feel no need to hear what consumers want. So showing the SimplyGo logo upon going up and down the bus is supposed to do what? Marketing. Without displaying fares, they can make people spend without knowing so they can "earn more". Marketing. How brilliant. And they expect our complaints to go "quietly into the night". And we've not even begun to mention about the frequency of bus arrivals. LTA officials deserve to be slapped left right and centre.

@haz1013 5 месяцев назад

So true, the LTA decide the new decision. Without even knowing the effects aftermath. But the people that SUFFERED THE MOST IS US ..the citizens. HOW COULD U BE SO CARELESS. It so easy of u LTA to fine the people who park Wrong places. WELL, HOW ABOUT THIS?? THAT BEING GOING ON SINCE LAST YEAR. I petty the SMRT staff who got nasty remarks from commuters. Cause it NOT their fault. IF these a debate on this. Don't be surprised some of us will be shouting angrily for answers!!!

@supremesoftware 5 месяцев назад

First & foremost, Singaporeans must get rid of the PAP government. They are so callous.

@s._3560 5 месяцев назад

So the IT head can boast on his Cv he implemented a brand new system with latest cloud technology.

@Sc-tj6bk 5 месяцев назад

i have lost two cards before but still prefers no simply go...simply because i cant see the balance...simple .

@junkycable3 5 месяцев назад

we don't want everything to link to bank , especially nowadays scam is so rampant 😢

@Twertyuu 5 месяцев назад

The LTA planners seem to have forgotten one of the most important condition when planning- To consult different groups of consumers to understand their needs and considerations before implementing it. If your fare-changing system is reliable in the first place, people would be more willing to trust your system.

@lemonrand1 5 месяцев назад

Example of Govt being too far removed from the common people.. every 10 yrs stored value cards are phased out .. that’s potentially big pot of unclaimed deposit up for grabs..

@fhetfet6402 5 месяцев назад

only a few years, not 10years.

@mrtienphysics666 5 месяцев назад

"Technology should always be the servant, not the master." Sylvia Lim If the PAP handles this SimplyGo payment wrongly, it is even more worrying how they handle AI.

@nulnoh219 5 месяцев назад

What's the party got to do with this? You constipate also PAP fault is it?

@mrtienphysics666 5 месяцев назад

@@nulnoh219 Who is responsible for the SimplyGo fiasco?

@angzt83 5 месяцев назад

@@nulnoh219 simple logic also dunno? Lightning internet brigade must be handled by a bunch of constipated old farts... SIMPLYGO> LTA> MINISTRY OF TRANSPORT>FORMER PAP S. ISWARAN> NOW REPLACED BY CHEE HONG TAT. if Iswaran can screw up a simple infrastructure while getting charged for corruption, what makes u think they won't screw up some other infrastructure..or AI specifically.

@wokalot3586 5 месяцев назад

We prefer the WALLET card - a STORED VALUE card - cos if I lose it, the loss is LIMITED! Hackers cannot steal from the LINKED account, because there isn’t one.

@whenimfree 5 месяцев назад

thats preciesly what im worried about

@malarrganesan2008 5 месяцев назад

I do not agree with the Simply go card. Pls don’t force it down our throat. There must be an option for consumers to make a choice. no one complained .

@wcheebh 5 месяцев назад

Looks like the gov is not listening. The only feedback is thru the ballot box.

@wokalot3586 5 месяцев назад

Let’s all return to CASH in June! So that they realise they CANNOT keep SHOVING THEIR AGENDA down our throats, whether we like it or not!

@awkwardsmile 5 месяцев назад

The worst part is they make paying by cash more expensive compared to using ez link card. Sus.

@lauwc1997 5 месяцев назад

The post office scandal in UK is a good lesson that technology is not always trustworthy. Citizens should have the right to choose the way to pay. At least LTA should have a more complete info pack for citizens, eg what should they do if the card is lost? How should i give transport money to my children if no more cash card? How about the foreign workers who dont have credit card and dont use their bank account?

@jonlew6383 5 месяцев назад

Which part of our daily life that we pay something without seeing/knowing the actual price ?

@SWTAN-JEFFREY 5 месяцев назад

Ceo of LTA ng lang should be held responsible for the unplanned proper migration of cards.. Obviously LTA didn't aware that in the past, smrt cards were always over charged us without our notice. Simply the ceo of LTA and smrt don't have ezlink card before as they drive.

@doreenlim7963 5 месяцев назад

Dont just only say your own view, now is majority feedback and is your job to improve it! We just want very simple that the system should show amount deducted and balance that's all! Such simple request and you are not trying.

@Tony.L9793 5 месяцев назад

Buses love to overcharge our trip fares, we have the right to see how much we paying

@sleepyearth 5 месяцев назад

True that, especially when breakdown happens, it's very hard to get back the money from bus companies and they will definitely take advantage of this system.

@exoticredtadpole2713 5 месяцев назад

@@sleepyearthI think it would be easier. Because now you have proof what you were charged. Previously when talking to customer service, it was just "trust me bro, I was overcharged. Now give me my money back."

@p3pable 5 месяцев назад

I often go to Singapore for holiday and events. I'd like to throw in my opinion, I agree with most people here the switch is arse. As a tourist I want to see the fare, like it's just in budgeting to know.

@jameswilliam26 5 месяцев назад

At the very least, this episode already shows that there is a very significant disconnect between the policymakers and the people who are affected by those policies. I am one of those who monitor my transport spending quite closely every month for budgeting purposes, for money is not unlimited. I would certainly wish it were so, but it is not in my case. Hence, I need to keep my spending to a particular amount each month. SimplyGo simply doesnt allow it at this stage. If it can report how much each ride costs, that would be a more convincing proposition.

@JS-ev4xc 5 месяцев назад

Anything that needs another software to access is definitely not a better technology, we don't want to download any more apps to do just 1 simple task.

@chaosmecha5423 5 месяцев назад

CNA forgot to include the elderly that will likely need to use the SimplyGo system, they forgot to focus on the age group that will use the system in the future. So is it future proof?

@firdausbj1 5 месяцев назад

Bring back EZlink !

@adnanabdulhamid8763 5 месяцев назад

This is of public concern. No public consultation..or at.least quick poll from commuters before rolling out? Basic comms Plan 101 da failed.

@yapolloable 5 месяцев назад

so they are saying someone can take the public transport even if their card has no money? How does it work? because everyone's BIGGEST concern is that they don't wanna get chased off the bus when their card has no money. What these professor talking sia?

@stevenlim9640 5 месяцев назад

paufessors no dare criticise gohmen

@Iac12m 5 месяцев назад

When Steve ask the qn how come concessions can still don't upgrade, the guy just went round n round no answering to the question. How clever, when you can't answer thw audience just confuse them LOL

@stickymoney 5 месяцев назад

I've said before, Singapore is runned like a company that maximizes financial profit and minimizes financial losses. "SimplyGo" is a progress to have higher profits while minimizing operational costs. The inconvenience that citizens have to deal with are considered externalities that doesn't affect the PnL. The painful truth is that Singapore citizens are NOT the profit-generating clients/consumers. The real profit-generating clients/consumers are MNCs, expats, the branding of Singapore and it's standing in the world arena. So naturally, they wouldn't care about nor take in consideration the feedback from the users.

@awkwardsmile 5 месяцев назад

It's good that we users are fighting back and making our voice known.

@s._3560 5 месяцев назад

It is a home that is run like a giant hotel for maximum profit for the parents while the kids are being made to sleep in the broom cupboards.

@Buttercookies0 5 месяцев назад

Lacking in foresight and not people-oriented. This shows how the authority and its people are distancing further from each other. We have not forgotten the Amy Khor's plastic project till now. Showing how much the supermarkets have saved on plastic bags since the implementation is just an indication of how much the supermarkets can see their profits increase. Why no survey whether ppl have to resort to buying plastic bags from shops (more economical than paying 5cts or 10cts per bag)? Did we really use lesser plastic bags?

@CSTam-vy7bp 5 месяцев назад

A lot of these “save the environment” activities are just virtue signaling.

@godsamazinggrace5331 5 месяцев назад

Spot on

@collinreynolds9770 5 месяцев назад

This will lead to more less tech savvy pioneer generation relying even more on bank apps. Has phishing scams been solved on the first place? I bet scammers are throwing a big party now.

@rof8200 5 месяцев назад

Cost of maintaining more payment systems is incurred for students and concession holders anyway. Looks like the authority wants to identify who is riding on the transit system.

@jamesl2590 5 месяцев назад

Yes. This is what I thought so too. There must a number of anonymous ez-link holders causing untraceable loose-ends to transport transactions (can't connect to other system transactions). The cost and gantry delay reasons are stupid la. Look at developing countries like Japan, Seoul with much more commuters than us. Was cost even a consideration to get rid of balance checks? Another reason given was that it delays entry by few seconds. Who the hell thinks that few seconds delay matters? Even if the gantry processes the charge in nano-seconds, it will still take a few seconds for the gantry gate to open and close + commuter to walk through. The few seconds system processing speed is not a bottleneck unless we are using RFID+gateless entry technology. The official reasons are all so dumb that it makes me wonder the real hidden reason: track identify+movement.

@munster1404 5 месяцев назад

An upgrade means the subject needs to possess the function of its predecessor plus the inclusion of even more practical or QoL features. If it can't be done, then don't call it an upgrade.

@smling11 5 месяцев назад

LTA king like behaviour has been at play for so loooong. SimplyGo is just one of them. No justification, and when being question, their answer is we just going to bull-doze through. Not happy, what can you do?

@mikehoh1719 5 месяцев назад

LTA said to us: not happy don't take bus and MRT loo. Take taxi and grab

@vincecarlo 5 месяцев назад

Make Like life COMPLICATED ? So who Make a Whole CHUNK of Change and Created INEFFICIENCY?

@zhikaizhang1924 5 месяцев назад

U mean checking the balance will slow down the technology ? Then y is this system chosen ? Why do u want to even setup this system in the first place? How much money was spend on this project? And the money could have been put to use for a more meaningful course.

@crosbyong 5 месяцев назад

Another relevant podcast addressing current issues. Some brief comments: - I like how Walter does not avoid his personal “responsibility” as probably a consultant or advisor to the “clumsy” transition exercise; - Walter has also highlighted what policymakers often overlooked and/or erroneously assumed which LTA fail to factor; - regardless whether SimplyGo is a better more flexible payment system than the legacy system, IMO, quite obviously this was an implementation boo-boo; • failure to appreciate the emotional importance/attachment to realtime fare information; • management of change resistant and the time & communication necessary to alleviate it; • training of ground/frontline staff to respond/assist/explain the purpose and how-to of the exercise; • underestimating or forgetting how critical and unforgiving Singapore customers are/can be. Sadly another LTA crash.

@user-rg7sg6kp1p 5 месяцев назад

"emotional importance/attachment to realtime fare information" You are another disconnected elite

@JS-ev4xc 5 месяцев назад

Are they being bride by Simply Go to sing praise? Simply Go is something that encourage you to use it without real time knowing if something goes wrong, it is so hazzle to check with App later and appeal if fees were deducted wrongly.

@sujoyroy3157 5 месяцев назад

Pushing through a bad product. Simple! People will go back to cash and coins. People do not care where is the wallet unless you are taking away someones money. A poor experience means a poor product. People want to know how much they are charged. Not how much money is left.

@operatorlink 5 месяцев назад

On the simplygo app it shows how much people are charged, stupid people keep spreading fake news without trying to use the app first and see the functions.

@vincecarlo 5 месяцев назад

Make Like life COMPLICATED ? So who Make a Whole CHUNK of Change and Created INEFFICIENCY?

@operatorlink 5 месяцев назад

@@vincecarlo so going down to 7 eleven, atm or queueing up at mrt station whenever I need to top up my card is efficient? When using the old system I always had issues finding places to top up my card. Now I can top up whenever, where ever even before the bus arrive. Last time when I realise I lack of value in the card when getting in the bus and can't pay I have to get down find a place to top up and take the next bus even more inefficient. Now can top up from phone and also check value from phone. You check value at gantry, even when the gantry tell people low value, how many people remember to top up after they reach their destination, most just forget then last min have to backtrack find machine top up hold up the queue at mrt gantry. With phone app, can implement if card low value send notifications to top up. Yes it slightly complicated at the start all things are, you think when smart phone just invented, setting up was not complicated? If because things more complicated you don't use, if that is so now we still using phone with small screen with number pad. Nowadays I see old uncle aunties play games on phone, watch their shows and blast music. If they can do all these things on their phone, using simplygo app on phone is not complicated at all.

@happybolla6304 5 месяцев назад

You go to other countries like Taiwan, Japan, or even r Europe, they are still issuing single trip tickets and fare and using the old system which works great. It allows people to have choices. They are also advance but it gives tourist choice to use cash and pay for single trip tickets. What all these about simply go. It’s not going to work. Give options. Allow usage of Elsinore cards and cash top ups. This is ridiculous nonsense.

@nicklee7002 5 месяцев назад

You can give 1001 reasons, bottomline is that this project has failed its user requirements and failed user experience. You are just living in your own world expecting customers to think like what you thought. Of course, govt implementation can always forced through whether we like it or not.

@nutrats 5 месяцев назад

Well sald

@winks12 5 месяцев назад

While other countries are going forward, cant believe we're going backwards with such a stupid system. Why put in so much investment (which is essentially taxpayers money) into a system that doesnt work well and even meet the basic needs.

@deschan2246 5 месяцев назад

😂 Singapore is going backward in lots of things, it just lots of pple failed to notice. Perhaps it has not impacted them directly yet 😂

@godsamazinggrace5331 5 месяцев назад

Sg Too boastful

@user-cu5kw4du8q 5 месяцев назад

Try harder for the lobbying. Apart from budgeting, even in the new system especially in the context of credit card billing, there is no breakdown for each rides. It’s a lump sum posting in credit card statement which hard to know how many rides did I take vs how much I meant to pay.

@stizel 5 месяцев назад

Actually if you have the app, you can see even more details like which line you took. But yes, you need the app which many of us do not know how to use.

@exoticredtadpole2713 5 месяцев назад

@@stizelYeah, the app is useful and everyone's complaints is solved by the app. I think once everyone transitions everything will be easier for looking at what trips you went on, overall expenses, getting refunds, etc. However, this will be difficult for less tech savvy people and the eldery.

@teeteetuu94 5 месяцев назад

@@exoticredtadpole2713 Commuters shouldn't have to trouble themselves to check their card/account balance with an app, when the current implementation is already working fine (better, in fact). They are expecting every single commuter to carry around a smartphone, let alone be tech-savvy?

@redwings1974 5 месяцев назад

Imagine if you loose the new card. You may need to log a police report, call or raise request to block and replace a new card, and raise disputes for unauthorised trips. Whoever picks up the lost card, may use it for free transportation trips.

@MrJermson 5 месяцев назад

Exactly.

@malarrganesan2008 5 месяцев назад

Agree 100%.

@heotak3408 5 месяцев назад

Not true with the simplygo app you can block it immediately within 30 minutes and transfer the value to a new card while blocking the old card takes up to 48 hours since the value is stored within the card itself and it'll probably be used by then.

@redwings1974 5 месяцев назад

However, to an elderly who may not be so digital savvy may not be able to do the block and replacement. Some will depend on their family members to assist. Side note, is the block immediate? If block is within 30 minutes, does it means the block is not really immediate and during that period, any possible misuse may happen? The FAQ not very clear on that part. Some queries is a need to be clear for commuters. If no phone, and lost card during after office hours, the person can only leave a voice mail for ezlink to call back.

@deschan2246 5 месяцев назад

When they put incompetents in key positions, this is wat we get !!!

@godsamazinggrace5331 5 месяцев назад

Wow des chan Spot on!!

@leeMleeM 5 месяцев назад

I believe the public shd has a right to choose if they want to use simplygo or not and not make it mandatory. the most irritating part for simplygo is that we can't see the fare deduction for the journey, can't see the balance and worst they deduct in one go for several transactions. This is simply not user friendly esp if we want to be in control of our spending.

@app-cb3bl 5 месяцев назад

My mother dont have both credit and debit card, how?

@sleepy_dobe 5 месяцев назад

I have one foot in each group of people that the professor talked about......lol. And it's not just a case of curiosity that I want to know how much was deducted or how much I've spent on public transport. Is technology perfect? Is it foolproof? No, it's hackable, it can make mistakes too. I remember a time when the system had an error and commuters were deducted the wrong fare. If you didn't know your fare was wrong at the time of tapping, would you know a few days later when the authorities announce that there was an error on a certain date at a certain time and that affected travellers can approach them for refunds? Plus, if the money is stored in my card, no one can hack the system to steal my money. If I lose the card, that's on me for not handling the card more carefully. That's our personal responsibility anyway. And, it works for people who are in the habit of budgeting their expenses. When you make $1000-$2000 a month, you want to know where every dollar goes. When you make above $7500 a month, you're less concerned about how much you pay for the lower costs stuff.

@akinchung6997 5 месяцев назад

In the future will the Bank charges More $$$ for your e-statement?

@meganfoxbf 5 месяцев назад

can the Singapore transport minister be trusted ? what makes u think simplygo is honest ? who owns simplygo ? simplygo have any links with china ?

@Yama01182710 5 месяцев назад

I don't support simplygo because im the type that is on the budget side, and control the amount, i rely totally on public transport. On the side note, what about the workplaces that has one company card to use, it is hard to tell how much balance or need to top up or not because one card is being shared among different colleagues. It has become more troublesome.

@WantToKnowMore 5 месяцев назад

They can change the fare as and when they want, and only way to check the fare is to use their app which they control also.

@operatorlink 5 месяцев назад

so the gantry at the mrt and tap-on machine who control? You control? Don't be delusional

@SageBaka 5 месяцев назад

They can but they won't. It would be political suicide to not be transparent about fare increase.

@BMJ3609 5 месяцев назад

Why we don’t have a simple life ….make us worry, troublesome,complicated….unnecessary problems..

@wokalot3586 5 месяцев назад

The previous card was working well, SERVING our needs. But they INSIST on SERVING their own INFRASTRUCTURE that’s NOT built to SERVE our needs!!

@samgoh4853 5 месяцев назад

Perhaps the designer never heard of Zero-Trust model - which is ‘Never Trust, Always Verify’. Who owns the repudiation or fraud liability if there is a dispute? User experience is impacted when choices are taken away.

@wokalot3586 5 месяцев назад

Our airport lounge was one of the best in the world, but they restructured them to ALIGN with global lounges! WHY do we keep DEGRADING our excellence to ALIGN with LESSER System?

@FKCao-ry7in 5 месяцев назад

"The only thing more dangerous than ignorance is arrogance." Albert Einstein

@ismatrix860 5 месяцев назад

Do these 'experts' take public transport to work daily? Even that don't they need to check their carpark access/VISA card for every entry n exit to ensure they have enough balance?

@teeteetuu94 5 месяцев назад

They can check from their banking app. You know what's next from them? Doing away with ATMs completely in the future. Why would anyone need to use physical cash in the future, right?

@cx3929 5 месяцев назад

Some Scholar and his/her wonderful idea.

@draco76xx 5 месяцев назад

The Higher education qualifications they have, their "wonderful idea" make people suffer.

@joshk2294 5 месяцев назад

Suggestion for SimplyGo to be improved to show a summary of total costs for that journey when the commuter taps out.

@alertscpi7898 5 месяцев назад

Times are bad. People are tracking their costs and where the money is going.

@yuanmingwee8033 5 месяцев назад

Sack this guy. How do u know if the correct fare is charged? Wait for statement to come and reconcile?

@wahlumng5192 5 месяцев назад

Can a SimplyGo card be used by anyone who had picked it up ?

@Callsign-Blade_RunnerSG 5 месяцев назад

The issue is simply about TRANSPARENCY and FEEDBACKS. Whether it’s traveling consumers wanting to have INSTANT information at their fingertips OR Employees wanting to know their past daily clocking in time from a facial or fingerprint clock in machine. Clear and direct Informations NEEDS to be REFLECTED back to users and not just to managements of such services.

@IlluminatedSoul16 5 месяцев назад

"... They decline to send spokesperson... " they are answerable to the public! What's happening?

@anizar00 5 месяцев назад

The real problem was that all the people who had planned for this, probably does not take the Public Transport. They earned millions of dollars annually and have their own transportation.

@gd6hac 5 месяцев назад

Bet LTA will not listen to all the complaints & make necessary changes. LTA knows all the noises will eventually subsided. The system allows LTA to simply overcharge, make more profit & nobody knows! It is really a superior technology just like the host mentioned. 😢

@godsamazinggrace5331 5 месяцев назад

Before implementation Did lta consult with the commuters??

@louislim2004 5 месяцев назад

When you cant see the balance, it is a poorly design system or app. Imagine suddenly a bank telling customers from now onwards u can't see the bank balance anymore after deductions.

@bfgbfg6515 5 месяцев назад

Socialised the cost , privatised the profit . Why , going into the future , would we want to make things difficult for everyone ? Many do not want to use credit , period . What the authority did not anticipate is that THEY CAN control individual movement AND spending through limiting the use of the credit card if the person is deemed ' harmful ' . I understand that modernisation is happening but if Simply Go still can exist in the current platform , why not maintain this current platform all this while ? LTA , why couldn't we have choices for OUR travel option ? Also , in singapore , taxpayer ARE paying for everything from transport , medical , education and what not . So , why the reason of taxpayer funding for this is used as a negative reason when everything ON THIS ISLAND is funded by taxpayer FROM DAY ONE ! ? ! LTA is also taxpayer funded too what , so is that a bad thing or is it a good thing ? Come on , be reasonable , honest and trasnparent in this topic . LET US TAXPAYER HAVE OUR CHOICES ! ! !

@dd-dd2co 5 месяцев назад

It's all about profits, intrusion of privacy and control.

@rajeshrashiwala6584 5 месяцев назад

correction to my earlier post. it should read: :" if the system is unable to implement something vital which would help to prevent fraud from taking place then doesn't it mean that the system has failed."

@ppaz1956 5 месяцев назад

Anyone know who is the developer of this SinplyGo? Why is LTA so adamant that this is better than the previous one? Could the Developer be well connected.

@rogercassidylim8139 5 месяцев назад

Dun go around fixing things that is working fine & ain't broken. Now with the snowballing of inconveniences that is bound to happen, like insufficient amt in the card, isn't that gonna hoard the Q when most are rushing during peak hrs. Double thumbs down for the "upgrade"!

@kiasutoo1 5 месяцев назад

This is an absurd system, not everybody has access to banking or CC. Also, how do you stop scammer? And how about older folks who are not techically incline.

@gg31hh 5 месяцев назад

For me.. the annoying thing is that.. i cant lend my spare card to my mum who is visiting. n she cant top up or know how much balance left for everytime she uses SG public transport.

@guidobrunner4819 5 месяцев назад

Question? Who is benefitting, keep in mind the systems are becoming more and more integrated and will be huge benefit to one group, but not the user 🤔

@user-fs8ve2rk7o 5 месяцев назад

if you are not reminded how much is left, u will forget to topup. and ppl will get stuck trying to board the ride. this is why bus always remind ppl to topup when low value. and more ppl will jam up top up machine to check value. this is a case where decision makers prioritize the convienence of one group over the other. maybe one day we dont have paper money because of the same argument

@teogeorge2203 5 месяцев назад

Show lack of proper consideration and planning. Such a shame for Singapore for causing such a furore.

@didiwarrior3121 5 месяцев назад

What if you're not so tech savvy, you were robbed in a foreign country. How then should you cancel your card deductions from stolen cards or stolen phone? Poor thing would have a heart attack when he reaches home... someone would have simply go around spending free rides before you can alert the various card companies.