Why Customer Service Matters 

Interesting video- he states that customer service is now the main reason and factor customers want to do business with a company; however, with the technological advances in the modern day, more and more opportunities for interactive customer service are being substituted with automated A.I. systems. This video is 9 years old, so I wonder what an updated version would look like! This video was pre-Pandemic...

customer service is bad today because corporations have grown too big and have this too big to fail mentality. They forget that us happy customers allow them to become empires.

I liked the film, but could you please let me know the source of all the statistics please. It's very difficult to be able to use this information in an educational context unless you state the sources of all those stats. Many thanks - look forward to hearing from you.

I completely agree with the importance of customer service, as well as all thee strategies posited here. Quick question though - what are your sources? Some of these graphs seem a little misleading without any contextual evidence.

Excellent video! Fantastic view of the customer. If only more companies watched the video.

Lenovo might want to take a note here...

Customer service makes the difference.I am the master 30 years plus

Awesome. Thanks

I have to watch this for my class, anyone else?

too bad corporations think money just grow on trees and someone just picks them up for them to take every week while doing busy work. The desk jockies forget that the customers the pays the company and then the company pays them.

I like the way this video clearly explains and illustrates the issues around customer services. I would like to ask for your permission to use your animated video "Why Customer Service Matters" for my Lesson Plan preparation, for a TEFL Course? Could you, kindly assist me?

Sounds a lot like someone from marketing came up with the video and made the stats up then looked at how good it sounds and patted each other on the back. If you honestly think customer service is the number 1 driver for a customer to feel “the love” that is utter BS. They mainly want what they paid for and what was sold to them plain and simple, not a poor product or service backed by smiles and happiness.

There is a typo at 2:18

This is a great video. Can i use it as part of our companies training?

very educational thank you cheers to Customer Service

Customers we treat them like Gods. We even override company's policy just to satisfy them. This is the truth behind CS.

i completely agree

Great video!! 💃

What is the importance of customer service in the iR4.0 era?

Most customers will not give praise for good customer service because the customer expects good service right from the start.

is anyone watching this out of interest im definitely not its for travel and tourism

i comented here because my teacher ask me to watch thois video :p

How does your company compare? Amazon is GREAT.!

It's too bad most companies don't know what is customer services anymore

Nice inputs. If possible pls share few details on: 1.How many customers participated in this survey 2. What was the nature of business for which this survey was conducted for example: Call Center, Retail, Telecom, or any other business I have a few more questions, will ask them in a few days.

"Customer Service is not a department, it’s a philosophy.” Watch how you can take your customer service and experience to the next level in an exclusive interview with Shep Hyken. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-escDo2DeuAE.html

My boss emailed my team this video frick it

interested in using this in a learning management system

completed

😊😊😊😊😊

This is what happens when you farm the customer service to India.

Verizon take note of this!!!!!!!!!!!!!

You cant please everybody

aafai lai marketing garna aaudaina mugi haru aajha sikauchass

lado mugi marketing garna aaudaina yehi haru lai

Lenovo might want to take a note here...