Why Hyatt Is Choosing Luxury Over Affordability | WSJ The Economics Of 

The gap between the price you see and what you pay is getting worse: on.wsj.com/4btISeH

Hyatt has the best loyalty program. They treat us well. Their points are so valuable

I stayed at the Park Hyatt in Tokyo and it was the most impressive hotel I’ve ever seen. Perfectly immaculately clean and beautiful in every way.

hyatt goes after the best 10% of the hotel accomodation business worldwide. smart

Funnt enough, I essentially exclusively stay in Hyatts, and I rarely have actually paid. Their points value is a lot better than others.

is this how WSJ doing advertising for companies these days?

Wow a Marriott & Hyatt vid in one day

Hyatt got me in their loyalty program with their credit card even though I am not wealthy. I stay just a couple times a year.

Hyatt has accommodations and support that has always exceed the value I pay. Our overnight stay in San Antonio most recently at the Grand Hyatt was a amazing our mini golden doodle was welcomed we had 16 ft moving truck that was valeted (we called in advance to ensure space) and we felt safe sleeping with our U-Haul protected and the comfortable beds at the Hyatt! What an experience and it was connected to river walk which made it nice for us to take the dog out to walk and enjoy some tourist stops while moving to Arizona!

I just stayed in the Park Hyatt, Istanbul. Luxury rivaled Asian luxury brands such as Banyon, Taj or Raffles. I was really impressed.

There was an AYSO board member convention that my mother had to go to in Long Beach. We stayed at the Hyatt there, and it made a great impression on me as a kid. Amazing hotel.

let's not forget their customer service which is top notch! Of all the hotel chains Hyatt is the best! They don't penny pinch and they interact authentically with their guests. Smaller footprint but way better experience x10. We go out of our way to stay at Hyatts each and every year.

I stayed in Hyatt over Shanghai.. not a central area, some sort of suburb, it looks like a gated community.. i was paying something like 70.00 a night with full buffet breakfast... however, i noticed if you book from Booking or Expedia, it actually cost more.. lol... i do see how they wanna push to overseas.

I stayed in the Hyatt Regency Chicago last year and loved it. Whereas the Hyatt in San Francisco Union Square was more lackluster. Really depends on the location I guess.

I am a huge fan of Hyatt I've been a member for years, even though they have smaller market share their brand is 100%

Hyatt has the best loyalty program hands down!!!

Thank you for sharing.😊

I seem to be an outlier compared to every other reviewer, but when I began developing my lodging loyalty over a decade ago I never found myself any more wowed by a Hyatt stay compared to a Marriott or Hilton one. I have yet to see any advantage as a World of Hyatt member that makes up for its lack of availability worldwide. Hence why I’m simultaneously a Hilton Diamond and a Marriott Lifetime Titanium.

It’s a mass hotel chain, which tries to fit in the middle class of say.. between M/O Four Seasons and the normal Marriott Hilton mass chain brands. And it works.

Now they just need to get their US hotels to honor the loyalty program instead of having me call someone up every time the hotel doesn't honor it.

As a globalist, I love Hyatt. Hands down best hotel program on the market now. Let’s keep it high quality ❤

Grand Hyatt hotels are quite plush in my experience.

I'm Hilton Diamond and have seen no discernible difference in quality of service, upgrades, or anything of that nature. The Points Guy raves about the Hyatt CC and this video is pushing me further into that direction.

Clearly an ad

I’ve stay a few Hyatt hotels and quality and service was great!!👍🏾

I recently stayed at a Hyatt in Charleston, SC and was not impressed; I expected much better. The toilet flush valve was broken, toilet ghost flushed every 5 minutes. I eventually just turned off the water supply in order to sleep. Secondly, the breakfast was very inadequate, no Danish, fresh fruit was limited to green apples. If they're striving for excellence, they have some wood to chop.

Was at their hotel in London for the weekend

so they averaged out the gross revenue of how many properties they had and thats how they came up with the average? Not every property that is a hyatt franchise is rated above 4 star let alone worth 200 a night...

Greattt

should be called GYATT hotel Edit: Thank yall skibidis for 25 likes!

Summary: 1. Target rich freq traveler = high profit margin 2. Light asset => huge diverse portfolio 3. Focus on M&A hotels/platforms with existing customers

When diversifying, make sure its to countries tht thrive on great customer service. Mandate tht great customer service is pivotal. Trinidad 🇹🇹 customer service need some work. My experience.

Stayed at Hyatt in montreal. Worst hotel experience on my trip. More expensive, but entrance had a stupid locking system that could kill during a fire, first room they showed me was not even cleaned from last visitor, and shower took over 30 minutes to start dispensing hot water. Was in completely cold water 30 minutes into my shower!

Hyatt going for quality over quantity, I see 🧐.

Nobody thinks that "owning that real estate" adds "financial risk"; the real estate is the least-risky part of the hospitality business. Owning buildings lowers ROI, and selling it improves certain stock-market metrics, but there's no reason to think that it makes long-term business sense.

They acquired "Alila", which I find too on the nose, since it means (often maltreated) servant in my home language. 😂

The footprint is now over 2000 as of 2 weeks ago, I wish they could include that so the video could age better…

I work in Melbourne Australia and the Grand Hyatt on Collins St is prob the fanciest hotel in the city.

If they sell the hotel to outside owners, then the owners do not necessary have the obligation to use Hyatt brands and pay them royalties/share profit right? One fine day, the outside owners can just discontinue using the Hyatt brand and come out with their own, is that a possibility?

Always felt hyatts hotels are not consistent. Prefer Hilton and their affiliates like Conrad.😂

I stayed at one in Shanghai. It was decent. Upscale without it being opulent. Would I stay there on my own dime? Nope.

Yes they wanna be the american express of the hotels. Smart for them to find their own niche.

The proceeds of property sales are not "earnings". Read a book, WSJ.

Hilton is the best!++

“Why Hyatt wants to be your most expensive hotel option” because they’ll get more money…

"Asset Light"

This is such a subjective and illusory topic. I have been in cities where the comfort inn has better quality than the hyatt and vice versa. The hotel game is based on the individual location but we always deny that fact and act like branding means anything when 5 mins on Expedia could prove different. If this is there new business plan than the person in charge clearly dosent understand the industry as well as they think

I’m team Hyatt all day 🤌🏽

Cater to the elite instead of the mass

Their point availability isn’t great though, unless you are in the US

I really like Alila Ventana Big Sur!

Why are comments disabled? Why Does the U.S. Support and Fund Israel So Much? | WSJ

Narrator sounds like BOB from Bob's burger.

They spend more because i's NOT their money. And the money they spend is treated as a business expense that gets written off each year as a cost of doing business. Hyatt is just part of the 1%'s money shuffle that makes us pay for their lavish lifestyle. I will actively avoid Hyatt properties where I am able. Thanks, WSJ!

Sokos Hotels

Don Draper ?

Why hotel stuff gets lowest ever possible salary even the world wide brandy hotels?! Dramatic unfair!!

So basically they want to be apple of the hospitality business, only catering premium products

Wait until Hyatt has to address the impact of AGI on the hospitality industry.

72 million for more than 1500 properties. how is that so cheap? can anyone please explain.

Thumbed down because the voice of the narrator was difficult to hear.

One of the most annoying examples of corporate speak that I have ever been subjected to. Last sentence of the piece- "Having a pathway to a bigger share of the customer wallet for our core base" . The language is unbearable.

never going to stay at Park Hyatt. furnitures from the 60s.

Anyone who spends crazy amount in hotel without any real thing like view, location or prestige is not really bright. No matter how good the amenities are or the luxury is it's just four walls. It is not a place to spend money. There are spectacular places around the where there is everything nature, culture and food where money can be spent. I am not against good service. However countless Hotels in asia prove that it is easily possible with a modest amount.

Everything wrong with Hotels comes down to one word. Franchising. F Hyatt, F Marriott, F Hilton.

I own 45% of Hyatt

99% of people who watch this video will never be able to afford to stay in one of those rooms.

who cares about Hyatt! how about Ritz!

How to trade cryptocurrency

Im to poor for this

To fund protest

Not much new insights

Why is every narration of a WSJ video SO LOW?

snobby

Paid story for sure

Worst luxury hotel brand from food to properties being horrible maintained and theft from maids

How many of the comments on here are from fake accounts by paid influencers? 🧐

I am your sister from Yemen, and by Allah I only spoke out of hunger and distress. My mother, my brothers, and I lessons and tears. We are in a situation that only God knows about. God is sufficient for us, and He is the best disposer of affairs for those who brought us to this situation. By Allah Almighty, I did not write this appeal out of distress and distress. Poverty, O world, they have felt it So, I hope for you. By Allah Almighty, Lord of the Great Throne, he ate what I had in the house. By Allah, my brothers, he is my brothers by sitting in the house. Who has no food? By God, we are in a very difficult situation. We have 6 people entering the house, and my father has died, and there is no one who can depend on us and who lives in it.We live in a rented house because we cannot pay the rent we owe. '''''''''''''''''''''''''''''''''''''''''' ''''''''''''''''''''''''''''''''''''''''''''''''' ''''''''''''''''''''''''''''''''''''''''''''''''' ''''''''''''' My brother, my first words are: I swear to God that I will not lie to you or deceive you. I am a Yemeni girl displaced from the war. My family and I live in a rented house in Al-Shahrab 15,000 Yemenis among us, and now we owe 45,000 for 3 months. The owner of the house is one of the people who does not have mercy, by God, my brother. He comes every day, insulting us, talking about us, and moving from the house to the street because we were unable to pay him the rent. The neighbors saw us crying and came back.They came back to talk to the neighbors and we were given the weekend. So we made him swear by God. He will take us out into the street. Have mercy on him and us. Our country is due to this war and we do not find food for our day, and my brothers and I live in a difficult life. Our father died, may God have mercy on him, and we have no one in this world who was with us in these harsh circumstances. My younger brothers went out into the street and saw...The neighbors eat and stand at their door in order to give them bread even if they break it. By God, to whom belongs the dominion of the heavens and the earth, they closed the door and expelled them and came back crying. They are dying of hunger. No one has mercy on them and a holiday is returned. I have made a living, and now if one of us helps us with a kilo of flour, I swear to God, I am dying of hunger. My brother, I am an alien to God. Then, I ask you to help me for the sake of God. I ask you, by God, to love goodness and to help me, even if you can, by messaging me on WhatsApp.On this number 00967717415667 and ask for the name of my card and send it and do not be late and may God reward you with all the best, my brothers Sagar, see how they are and help us and save us before they throw us out in the street, you will be lost or we will die of hunger. My family and I ask you, by God, if you are able to help us, do not be late and may God reward you well..`/--~«««~-♡~♡~♡~~•~•~♡~♡~♡~♡~♡~♡♡♡~~~: ~:~¡~¡~¡~;I.i.i.i.i.i. i.I.|-.............،

Greattt