Why You Shouldn't Buy an Exide Edge AGM Battery - PSA

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Not a video I really wanted to make, as I was hoping either Amazon or Exide would resolve the issue amicably, but after being told by Amazon no further discussion about the issue would take place and being spoken to very rudely by an Exide representative, I can no longer recommend the Exide batteries we have been using for quite a while now. As always, thank you all for watching.
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Опубликовано:

16 сен 2024

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Комментарии : 121

@alexnunn1397 2 года назад

This is the honest reviews that are hard to find, I hope you won in court. if only more people would do this in the word I believe there would be less of the less quality.

@paphillyman 5 лет назад

I bought one back in 2013 and its still going strong

@lalail61 4 года назад

I have 2 in my camper that was manufactured in 2013. Still holding juice.

@lukaskorcak5583 3 года назад

I think it is not really a problem of the batteries themselves, but rather the way they have been stored before use. Since they have to be sold filled with acid (which sucks), they are sulfating, when sitting on the shelf and I do not think anyone is trickle charging them. So when they are sold, they already may have 75% damage done and you would not know. If they were not pre-filled, I am sure there will be no issue with them and most other batteries....

@ronvalente65 5 лет назад

Had the same problem with an exide battery, luckily I bought it from a local dealer, seems obvious to me that Exide have a problem with their product.

@fsca72 3 года назад

I had an old Dodge Ram v8 I put an exide in around 2007. About ran it dead trying to start it after a engine rebuild in 2010. Fast forward to Jan 2014 when it hit 20-30 below zero in northern Ohio, still worked like a champ. Like other comments on here sometimes you just get lucky, with any brand.

@redonKiLaus 3 года назад

Very true, I got unlucky with them 3 times before finally giving up. Not good in my book. Thanks for watching!

@andrewwmacfadyen6958 6 лет назад

Always always always check the charging system before and after fitting a battery --- Exide make top quality battery

@redonKiLaus 6 лет назад

The charging system in this vehicle was tested as fully functional, so that was not the issue. Coincidentally, the replacement battery I did finally coax out of Exide failed in a completely different vehicle after only a few months. Definitely not top quality in my book. Thanks for watching!

@TomB205 3 года назад

I've got a 6 year old Exide AGM in my weekend driven SUV, stored outside with no maintainer, that's just now going bad. I have a three year old Exide AGM in my daily driver, as well as in both my parent's vehicles. Never had anything but success from Exide.

@mado5957 6 лет назад

Thanks, I was thinking about buying Exide, will switch to other batteries.

@redonKiLaus 6 лет назад

I've been using Sears Die Hard Gold AGM and Odyssey batteries with no issue since I had problems with Exide. Thanks for watching!

@r.dunkley9625 5 лет назад

Are you aware that AGM batteries require a higher than normal charging voltage? They require your charging system to deliver 14.7 - 14.9 Volts otherwise sulfaton will occur and the battery will die a premature death. Many vehicles' charging systems were designed only for lead acit batteris so deliver much less charging voltage than what's needed for an AGM. Perhaps this is the case with your vehicle. In that case, the problem would not lie with the battery quality but with an AGM battery being used in a vehicle that's not capable of fully charging one. Perhaps a voltage booster may have helped avoid this problem.

@redonKiLaus 4 года назад

Well aware - the particular vehicle this was installed in has a charging system that achieves that voltage consistently, and previously ran an Optima battery for 10 years and has run a Sears Die Hard Gold AGM battery for 5 or so years since. Definitely the battery. I had one other Exide battery in another one of my vehicles and it died quite quickly, too. Just a poor product.

@Coxfame 7 месяцев назад

These batteries are also sold at homedepots, i bought 2, one for a 4runner and one for a chevy tahoe both failed less than 2 years old. I haf to rejumped my trucks. Sad thing is i dont have a receipt for homedepot to honor the warranty. I should've known or watched your videos before.

@chuckjamon 2 года назад

Thank you , just made up my mind . Saw at Home Depot

@dwi1299 3 года назад

Mine died after 2 years. Reviews on Amazon have similar results. Sounds like some of y'all go lucky but I'd rather not gamble and get stuck somewhere

@thebarold 5 лет назад

Same experience on brand new AGMs failing to hold their charge 1 year into ownership. Experience with 'Customer Service' has lead me to look at other brands for replacement. I only found this as I was searching for the dimensions to ensure they fit the battery box.

@redonKiLaus 5 лет назад

Thanks for watching!

@redonKiLaus 5 лет назад

Thanks for watching!

@MrJorrma 2 года назад

Use AGM rated charger it will be up and running in few hours, old tenders voltage is too low for that.

@redonKiLaus 2 года назад

I do charge and tender batteries with AGM specific chargers. This one still failed. Thanks for watching!

@jigglemankiller 6 лет назад

I love DEKA batteries.

@bobleblanc8082 Год назад

me too!

@zeus-io3hn 6 лет назад

thx this is a good and honest gentlemen. do not remove this video. as it will help many employer see what scam they have employ. this type of video is important to consumers. exide do make good batteries. it is a rare case it fail. many companies get a bad reputations because of bad services and attitude from employees.

@2fast4ulsr 2 года назад

I’m just wondering if you bought the battery from a store vs Amazon. Amazon could of treated the delivery badly causing damage.

@indy_m5_comp 3 года назад

Hello Exide customer, we are so sorry to hear this recently if you have heard Exide has declared for bankruptcy and the AGM part of Exide is gone but they have been bought and they are under completely new owners and lots of things have changed we test our batteries and make sure they are strong and ready for use for the user we are so sorry you had to deal with these batteries.

@stephenlnoe 5 лет назад

question... Why did you buy the battery from Amazon when you can get it almost anywhere locally for a lower price? I see what you mean about warranty, and they should stand by it if you have a sales receipt.

@redonKiLaus 5 лет назад

At the time, Amazon had, by far, the lowest price on the battery, and of course, advertised the warranty as being the same as from all other retailers. At this point, if pricing is the same or lower locally, of course that would be the logical option. Thanks for watching!

@drazman9 7 месяцев назад

You don't feel the discrepancy in what you said... "We don't recommend Exide", cause Amazon sold a bad batch.. Maybe it's Amazons fault not Exide's?

@HOSPlTALLER 4 месяца назад

Excide built it and failed to stand behind their product.

@sammatt1356 5 лет назад

Got one for my truck in 2011 still going, before I have purchased I have been warned by my car electrician buddy to buy a AGM charger, check and charge periodically. As the car's alternator can not cope with it. That's how he explained, since then it runs as a champ.

@redonKiLaus 4 года назад

I've had poor luck with them on more than this one occasion, so Exide is a no for me unfortunately. Optima, Sears AGM, and Odyssey have all been good to me.

@johnwood4322 6 лет назад

Same has happened to me. I bought my AGM FPAGM for a Toyota RAV4 from AutoPlicity. Bottom line is that neither Exide nor AutoPlicity will replace this battery. The battery is just over a year old and has lost its capacity to the point that the starter just clicks and will not crank the car. I have had to be jumped 4 times in the past couple of weeks. For a $200 battery this is ridiculous. After pushing, here is the best Exide will do. I was told to get the battery tested, take pictures of the battery, go buy a new battery, and send all the documentation in for review. Within 3 to 4 weeks they will review the documentation and determine if I can get a refund of the original purchase price. Yeah, I'll probably do that, but that is not what the warranty states. It says they will exchange the battery up to 48 months. In case anyone is wondering, the cars charging system has been checked out as working good. Battery tests bad.

@redonKiLaus 6 лет назад

That's unfortunate to hear, and obviously I sympathize with you after my ordeal with Exide. I switched to a Sears Die Hard Gold AGM in the vehicle that this battery died in, and use Odyssey batteries in my other vehicles, so either of those should be good options for replacement if you still are in need. Thanks for watching!

@johnwood4322 5 лет назад

@@redonKiLaus I ended up taking the loss and buying a 5 year free replacement battery from Batteries plus www.batteriesplus.com/battery/car-and-truck/toyota/rav4/2009/l4-2.5l-585cca/sli24fagmdp They have a few stores in the Tampa area and I don't believe I'll have problems getting them to honor the warranty... providing they are still in business 5 years from now. I hope to be able to keep the car for at least another 5 or 6 years. Thanks for letting me know that I was not the only one getting the run around from Exide. It goes without saying that I will never go through this again because there will never be an Exide battery in any of my friends and families cars.

@sandeepp6300 Год назад

I bought a bosch 24f car battery . It was likely built by same factory as exide and its been working for close to 5 years. I don't find the same model of bosch. There is an exide 24f marathon max with the very same specs and so is an interstate 24f. Wondering if anyone knows if same factory builds those Two?

@becomematrix Год назад

You mainly got burned by buying from Amazon. Buying from a shop would have got you a new one under warranty if it isnt due to user errors...

@alexrowdy2718 2 года назад

So you have one faulty battery and you decided to have your revenge ? First - why from Amazon ? I ordered from them and battery was leaking (broken) in delivery ! Old Exide served me 5 years !

@redonKiLaus 2 года назад

One at the time, and two more afterwards, and in different vehicles as well. Amazon because they are generally quick, easy, great with customer service, and purported themselves to be authorized to deal these. Thanks for watching!

@SkypowerwithKarl 6 лет назад

It’s my personal belief that AGM’s don’t belong under the hood, especially in hot climates. I don’t care what brand Optima, Exide, VMax you name. But AGM’s are superior for every other application like off grid, inverter, marine, RV “house” duty.

@redonKiLaus 6 лет назад

I've done quite a bit of lab testing of batteries in my day and from that, as well as my own experience living in a hot climate, AGMs definitely do outlast lead acid in the majority of circumstances. Not all are built to the same quality standards, however, which is the reason I transitioned away from Optima and tried Exide when Optima moved their manufacturing operations out of the US. At this point, the best I've found for longevity in Arizona is Odyssey, with my hope that the Sears Die Hard Gold AGM that I am currently "field testing" in my 4Runner will also make that category. I have one Odyssey battery that lasted approximately 10 years in this climate before it failed, but that was due to the vehicle being in a collision and not the battery itself. Thanks for watching!

@SkypowerwithKarl 6 лет назад

I think you have been lucky in having applications where the heat from the radiator and or engine was not directed at the the battery. If the battery is sitting in a cool corner, I'd expect excellent performance from an AGM. Since Iv'e known Murphy so well, I tend to go with low maintenance wet types under the hood. By the way, I also will NEVER buy a foreign made battery. I got seriously screwed by going buy price and ended up replacing a 1050 amp hour bank in my boat after only a year! Keep in mind they never got under 12.3 , never warm and charged with a 100 amp smart charger. Went to VMax AGM's and a year later they have gotten STRONGER!!?? You get what you pay for. Stay away from those cheap Chinese, black with white text batteries.

@Mickytdi 7 месяцев назад

I just bought a Exide EK700 AGM, i hope it lasts 😮

@user-qx3ok4cm5k 2 года назад

AGM is not recommended to use in motor compartment, because its loosing water because of engine heat. It must be coated whith some termal shield.

@redonKiLaus 2 года назад

Many German vehicles (Mercedes, VW, etc.) have AGM batteries in the engine bays without thermal shielding. It helps, certainly, but is common to see without it. Thanks for watching!

@faisalismail3305 6 лет назад

Not fair only 90 days

@gravemind6536 Год назад

6.5 years out of the factory fitted Exide in my Toyota, honestly expected a lot better got 12 years out of the factory fitted battery in my previous Golf that used Bosch. going back to Bosch now the original battery has failed in my car.

@sandeepp6300 Год назад

Some of the bosch batteries are built by exide. I have had good luck with the premium agm of bosch. Interstate has a battery with same spec and I might buy it.

@TheSweetVillain 2 года назад

I've got an EXIDE premium 77Ah non AGM battery that lasted only 2 winters, now it's almost dead and I have to change it. Miserable quality. Car was operated in normal conditions and has absolutely no electrical modifications on it.

@mpcop-re2nd 6 лет назад

Very sorry to hear that Amazon and Exide are being such AH's about an obviously defective battery. FWIW, last week I purchased an Exide AGM 12VDC battery (size group 49/H8 at Rural King ... it sells under the Rural King name). I have not yet installed it and I will return it this week. I paid about $150 +tax+core. It may be a decent battery, but Exide should be aware that consumers have the ability to vote with their dollars...and I think that they treated you very poorly and cheated you. I could have been their next victim but I never will be because I'll NEVER ever buy their products again. BETTER LISTEN UP EXIDE! YOU CAN NOT GO AROUND CHEATING PEOPLE!

@redonKiLaus 6 лет назад

In the end Exide eventually gave me a new battery (which happened to fail within a few months of receipt), but that was after I argued with them back and forth for over a month. If Rural King is an authorized brick and mortar Exide dealer, replacement shouldn't be an issue for you if it were necessary, but with the track record I've had with these batteries now I wouldn't buy another one. I am 100% on either Sears Die Hard Gold AGM batteries or Odyssey batteries, depending on the application. Thanks for watching!

@soldiers303 4 года назад

To be fair sometimes battery can be faulty. I've got an original exide battery and it's now on its 6th year and have no issues what's so ever.

@redonKiLaus 4 года назад

I had three go bad within a short time period, two of the same model and one of a different variety. They dug themselves a hole with me. Thanks for watching!

@johnsteele8073 5 лет назад

This is stupid. The title should be "DON'T BUY CAR BATTERIES ON AMAZON". Exide is awesome. Handles brutal WI winters easily. UPS probably dropped it shipping.

@redonKiLaus 5 лет назад

The replacement that Exide finally coughed up after posting the video died after a couple months. The Sears Die Hard Gold AGM I put in after that has been working fine since (a couple years at this point I believe). The lack of customer service and poor experience with the product definitely put me off the brand for good, for better or worse.

@garryschelper1242 4 года назад

Bought mine at acadamey-less than a year old -it acts like it has a circuit breaker in it . It is turning off and on. I have never had a battery do that. I am heading to acadamey to exchange but won't get another exide.

@vinegar008 11 месяцев назад

EXIDE in the USA sucks, which is why it filed for bankruptcy in the US at 2020. EXIDE in Europe is great. I've installed 4 regular and 7 AGM EXIDE battery and never had any problem. By the way, to get an idea of the battery's condition, get a digital car battery tester (Topdon BT200 or something). The tester may not be always accurate - battery that's very low in voltage will not give accurate result (therefore you'll need to charge it up then retest). But for a decently charged battery (13v like you have claimed), it will show how much Cranking Amp it's got.

@sergiodelloste5055 4 года назад

MY AGM dated April 2013 is in excellent condition ( June 2020 )

@marcushallenbeck1264 3 года назад

That's your fault. If you bought it from a dealer then you would have 4 years warranty. You live and you learn.

@petarmaksimovic4048 3 года назад

So this has absolutely nothing to do with PSA cars?

@SayWhaaaaaaaaaaaaaaaaaaaaaaat 8 месяцев назад

EXIDE MAKES BEST AGM BATTERIES..AT LEAST IN GREATEST CONTINENT -EUROPE.

@justsying Год назад

I had one sitting out side on the ground for a year still had a charge.

@bEEBO178 4 года назад

Purchased an excide exel in 2016. It lasted 14 months then died. Had it replaced with another. This one has lasted 12 months and barely holds charge. Alternator tested and good. These batteries are not good. Had a Bosch battery that lasted 11 years!

@redonKiLaus 4 года назад

Agreed, same experience here. Thanks for watching!

@RobfromArkansas Год назад

They are made in Salina Kansas (Automotive Plant), I retired from the fort smith, AR (Industrial Plant). I would never buy Exide batteries

@BenTh17 7 лет назад

I have bought two of these batteries, one my car and one for my wife's. The one in my car is almost two years old and is starting to crank slowly, also the sides look a bit swollen. Did you ever get them to replace the battery for you? It is a shame they are giving you the run around, I thought AGM batteries were supposed to be a bit more resilient than old school flooded ones.

@redonKiLaus 7 лет назад

Amazon said they would issue a refund for the batteries but I never got it. Eventually, after a month or so dealing with the issue, Exide Corporate agreed to exchange my battery for a new one at their local warehouse. If you buy from them/their dealers in person, I don't think you'll have any trouble getting warranty replacements, but definitely stay away from purchasing these batteries through Amazon because there is obviously some massive misunderstanding between the two companies. AGM batteries are generally much better than lead-acid ones, but quality has been going downhill over the past few years with cost-cutting endeavors. The best AGM line I know of is from Odyssey, and many years into owning one of their batteries I still have no issues. I used to like Optima and had a US-made unit from them that was 9 years old and still working fine when the car it was in was crashed, but I had a 1 year old Mexico-produced one crack on me, so I stopped using their products after that. I am currently testing out the Sears DieHard Gold AGM line to see if they hold up - at least with the Sears batteries, I can walk into a storefront and get a replacement. Thanks for watching!

@BenTh17 7 лет назад

redonKiLaus This whole thing is crazy because I have previously had only good experiences with Amazon. Luckily my battery seems to be doing okay after having it on the maintainer overnight, but it definitely looks a bit swollen to me and I can't think of any reason it would have drained before. On the other hand, I put the same battery in my wife's car and it seems to be doing great.

@MrAlphacallsign 7 лет назад

my Volkswagen Jetta 2011 it got 6 years and the battery is not a AGM is the one that come from factory and here in Cleveland Ohio in winter is very cold below --10 and never have a problem so those AGM battery is all a name for marketing everyone hear wow a AGM battery is superior i don't think so i have a chevy monte carlos 2001 in the pass the battery last 8 years and was not a AGM battey so save your money and buy sealed non AGM battery and you will save a lot of money

@rafanagajczyk1797 Год назад

Thanx

@redonKiLaus Год назад

Thanks for watching!

@timfrost4291 2 года назад

All companies try to wiggle out of honoring battery warranty. I know better than to buy a heavy item from. Amazon. Excide and a very few other brands has been excellent quality. I've got many horrible stories about warranty issues.

@BlakCivicSI 6 лет назад

A manufacturer is only going to offer their warranty if their product is purchased either directly from them, or from an authorized retailer. I’m pretty sure regardless of who specifically you are buying from through Amazon will not be considered an authorized retailer, even if directly from Amazon.

@redonKiLaus 6 лет назад

Amazon and Exide had (at least at one point) a warranty agreement to be fulfilled on Exide's end, but obviously that was terminated or was miscommunicated at some point and ended up leaving the customer with the short end of the stick. Thanks for watching!

@derickzhou 3 года назад

Your car charge system is not design for AGM battery, don't wast your money. To charge AGM battery needs CPU control system with temperature monitor.

@markhamilton1527 4 года назад

So take it to a local dealer and get their customer service contact, the guy you talked to is a fool. Oh yeah how did the small claims turn out

@metallicrock5946 5 лет назад

thats why i dont buy from amazon..products are factory seconds or thirds...in other words, shit.

@Aramis_Production 6 лет назад

I have encountered an identical issue with Tudor HighTech 64Ah battery. Lasted 1 year and 1 month and then suddenly didn't want to work. Charges pretty fast reaches 14.4V and then keep 12.6V but if you put in on the car and crank it, has no power. Tudor is sister brand to Exide, same technology used.

@redonKiLaus 6 лет назад

I suppose that just makes another case for avoiding the batteries, at least until they figure out their quality issues. After fighting with Exide for quite a while they did (begrudgingly) replace my battery, and the new one also failed within a few months. Something just isn't right with the product if that type of failure happens (and in my case, it was vehicle independent). My recommendation is to try Odyssey if you want to spend a little extra on a battery, or to try Sears Die Hard Gold AGM if you want something less expensive that is also supported locally. Thanks for watching!

@PLATINUM2U 4 года назад

I bought one from home Depot in 2012. It's still going strong in 2020

@redonKiLaus 4 года назад

I'm 2 for 2 dead within a year or two. Thanks for watching!

@joshscott84 6 лет назад

Saved me from making a bad purchase for my boat +1 buddy

@redonKiLaus 6 лет назад

Thank you for watching!

@alessandroserrao9422 5 лет назад

Yuasa batteries. Period!

@timstich1052 5 лет назад

God, I just bought an Exide battery three months ago and it's nearly dead. I put it on a charger at work and it helped for about a month, but it slowly lost power. My alternator is doing great and the previous battery that was on its last legs actually started the car better than this one did new! Such a terrible company and product.

@redonKiLaus 5 лет назад

I can agree with that. The other one I purchased via Amazon just died a couple weeks ago, less than 2 years old. No warranty again. I replaced it with an Odyssey battery directly from Odyssey - I've had some batteries from them for 10+ years still going strong. Thanks for watching!

@DaCoder 7 лет назад

Exide has always been top-ranking in my book. East-Penn and Johnson Controls both being the lower tiers. Sad to hear they are also dipping in quality.

@redonKiLaus 7 лет назад

They were top-ranking in mine as well, and I can't speak to the quality of their products across the board because every company has defective products at some rate, and I may have gotten the 1 in 1000. The fact that customer support is so awful from both Amazon and Exide is why I will not be purchasing any of their products in the future - in my own businesses, I always make sure to take care of the customer, and even if liability for a failure is not on me, I always try my best to make it right. Thanks for watching!

@DaCoder 7 лет назад

redonKiLaus I guess there is always Optima lol

@miasoculpa8490 3 года назад

Check warranty BF ev'thng especially by AMAZON. The law for items $15 and up, to be replaced /refunded if defective, w/in 1yr (US law) is valid also "implied" UNLESS otherwise stated. I never buy $14.99 cuz they get the most money, w/ ZERO recourse. Suckers we R.

@MacaulaySherry-c2q 11 дней назад

Crist Coves

@qurqo 5 лет назад

How did this end?

@redonKiLaus 5 лет назад

Exide eventually replaced the battery after a couple months of fighting with them. Amazon refunded the purchase price as well for the trouble. It is a common issue with purchasing batteries on Amazon, the agreements that are said to be in place are not, so if purchasing any battery from Amazon assume the warranty is null and void.

@DimitarDobrinov 3 года назад

@@redonKiLaus Seems like they shifted a bad batch through Amazon and were hoping that the trick would work. Was the price significantly lower that from a shop?

@redonKiLaus 3 года назад

@@DimitarDobrinov Who knows...price wasn't much different at all but was easier for me to purchase online as there were very few Exide repping shops at the time. Thanks for watching!

@raptordan6851 4 года назад

Exide batteries have 5 year replacement warranty , optima batteries aren’t any good either lol , they all suck now , it’s a game of luck !

@redonKiLaus 4 года назад

I still have good luck with Odyssey, consistently. I have some over 10 years old going strong. Thanks for watching!

@tonylatham5915 5 лет назад

GRRRRR.

@dudesome6969 6 лет назад

This is why you always use a proper AGM charger before using. Too bad about your customer service experience though.

@redonKiLaus 6 лет назад

Agreed. I am well aware that products can fail and am completely understanding of that, but as a business owner can't understand or tolerate poor customer service.

@spidersniper1150 3 года назад

Don't buy your batteries on Amazon, bottom line, do you think they give a shit about you or your time? Go through a local reputable dealer and save yourself the hassle of trying to warranty through a online retailer.

@LeYoTheMan69 2 года назад

So let me get this straight. You had ONE faulty battery from Exide. And you trash them Publicly, telling people to avoid Exide batteries. That makes sense, yeah. I know a lot of mechanics and people that use Exide and had no issues and batteries last for many years after warranty. Here in Europe Varta and Exide are the top 2 reliable high quality batteries. So don't trash the whole brand because you were butthurt because you had ONE faulty device. That's just idiotic.

@somemedic 2 года назад

Well... 1 bad battery can happen to anyone and the company should make good on it. He gave them a chance, went to their website which, strangely enough, wasn't working. When that didn't work he sent unanswered emails. When that didn't work he spoke with a guy who was rude. You go ahead and be a fanboi if you like but when something goes wrong which sometimes happens and the company has the chance to make it right but completely fumbles the effort, that isn't happenstance.

@tlaceeka 4 года назад

Fake Report🤣🤣🤣

@DonegalOverlanding 5 лет назад

This issue has nothing to do with Exide. You did not buy the battery from them therefore your contract is not with them. You needed to have taken this up with Amazon. I have read the comments before posting, so I see Exide went above and beyond and gave you another battery under warranty. Good job Exide.

@kazza3281 5 лет назад

That's what you get when you buy from Amazon.

@fonzyie 6 лет назад

Biased opinion.

@redonKiLaus 6 лет назад

Not particularly, just sharing my experience. I used to vouch for these batteries and recommended to many of my personal friends as well as those here on RU-vid before I had issues with them. Thanks for watching!