Why Zoho Needs to Improve Professional Services Automation (PSA) 

Thank you. It is not too bad but there are certainly some gaps around the retainer billing. And it does not operate as seamlessly as some IT systems. A lot of engineering firms are using platforms such as total synergy or some other time tracking tools. I guess it comes down to the complexity of your billing. I would like to see some additional feautes and am hoping that this approach will prompt zoho to finish the job. They are close but not quite there.

Don't get me started on payroll in Australia. They have pointed everyone in the direction of keypay instead of building it native.

Yeah, there are a few useful features here and there but nothing that ties it all together.

They spent a lot of time spreading out and doing a lot of things only at surface level. It is time to start deepening the product and making it more sophisticated.

I am glad that I am not alone. What business are you in specifically?

It's very frustrating every time I speak with the product team. I try to explain what I mean but they either don't understand or don't care.

Definitely would help a lot of service based business that work on prepaid monthly budgets. What business are you in?

Thank you for your support. I really appreciate your comment.