WORKING AT A CALL CENTER 

Every time I went to my call center job I was so jealous of the security guards

It's like being in a abusive relationship. No peace at a call center.

I love when customers think you can work on an issue off a call. They have no idea what a call center is. Literally when you finished with one person yelling at you another is yelling instantly when the phone hangs up.

Working in a call center is soul crushing, and it's a slow death.... I resigned a week ago.

As a call center agent for a year, I totally agree with you. This job comes from hell.

I currently work at a call center . I’ve got bad anxiety and depression and I actually like it. I like talking to my customer without seeing their damn face lol

It's so good reading all of these comments. Working in a call center brought me depresion and terrible anxiety. I thought I was like that because I'm weak but after reading all of these comments I know I'm just normal

Child I feel your pain. Call centers are not made for us creative types. You are paid to become a punching bag for the company. I stayed six months at my call center and had to eat gummy 420 worms just the numb the pain. I reassigned because I went into a depression after working there now I am happy because I moved to California and became a theatre actor for a local group and I luv it!!!!!

I worked at a call center and ever moved u to be a supervisor there. I have to tell you, it is the worst job I have ever, ever had. It damn near killed me.

One last thing after I was working there for year as a security guard. One of the managers asked me if I wanted to apply because they were looking for people that were fluent in Spanish. I immediately said no thank you.

I just failed 2 separate call centre interviews. I knew nothing about working in call centres. I actually cried about this, but now I think the interviewers actually might liked me and felt sorry for me.

I work at a call center now and someone overheard me saying something negative about the intimidation in training and I got coached, taken aside and talked to, I told them what they wanted to hear but that very minute I decided this is not for me, I'm supposed to go back Saturday but I am not going back.

I remember being such a happy person before a call center job but my job has made me absolutely careless about the customers and their issues that have become my fault suddenly. I get verbally attacked and when they ask to speak to a supervisor, my supervisor tells me to tell them that they’re on “another call” all so that they don’t have to take the abuse while they continue to make salary. I would NEVER EVER wish this on anyone. When I worked in food, they pay sucked, it got busy, but I was with other co-workers and we felt like we were all in it together. Working at a call center is like working in hell.

I found this video because I got a call for that kind of role, this video brought tears to my eyes.. I'm hoping another job comes my way..

I worked at a call center for a month, leaving was the best decision I've made. I felt exactly how you described. I look at it as if I learned a great deal about what I SHOULDN'T be doing with my life :)

I hear ya, girl. I worked at two call centers after college and once more on a part time basis after grad school. Doesn't matter what company you work for...the work JUST SUCKS!!!! I'd rather work a couple fast food jobs at once before I take another call center job again.

De-Humanizing? Yup that’s exactly what’s it’s like.

I feel you. I'm currently working in an outsourcing company, taking calls for a retail company. It's very mentally and emotionally draining. Youre right, that combination of monotonous routine and the stress. It feels like youre a corporate robot taking rants of the customers and frontlining for the company's failures. It really builds up emotional turmoil inside of me. That anxiety and pressure everytime youre in your work shift. *sigh I see myself quitting soon now. I just need to save up some enough funds to pursue my desire career.

Ever since I started my job at a call center, I started having panic attacks. Now, even when I’m not at work I have panic attacks randomly now. Sure, I make decent money, but I traded my soul for it and will now have to go through therapy to get over my panic attacks. In addition, I started hating everything and everyone, it was awful. I was such a happy person until this job and now I find myself thinking the worst of people and I don’t want to be that way.

I work at a call center and I always get drunk af but it's damaging my health, but my health is more important then a customer, so I'm gonna quit

Been at a call center for 11 years. It is a highly stressful environment and horrible for ones physical/mental health. Ive been off the phones for many years now but I couldnt imagine doing it any longer.

Finding your way out of your call center nightmares is the new sexy form of self-love. 🥰 I just did it a week ago.

I really understand how you feel, I worked in a call center for almost 2 years as a collections agent (which to me is the worst department you can be in) me personally I'm a very shy person and I don't talk much so this job was hard for me from the beginning having to call people to ask why they haven't made their car payment and basically begging them to make a payment everyday was so depressing for me not to mention the angry customers you sometimes get on the line make it 1000 times worse, I literally use to go on break which was only 15 mins on an 8 hour shift and cry my eyes out because I hated it so much and where I live is hard to find a job so I basically felt stuck in the place also having to deal with staff who just aren't good people is the icing on the cake, I finally resigned last year in December and I remember walking out of the building and never looking back since then (I got a new job btw which I'm very happy at now) but that job gave me severe anxiety and depression so I understand how you feel.

I worked at a call center for 6 months for Medicaid and I’ve got to say the only thing I hated was waking up in the morning and sitting all day my butt would get SO sore it’s crazy lol since I’m a night owl. The people were 99% nice and calm because they were receiving free benefits. It was rare to get a mean person honestly, it’s not mentally straining the actual calls just the early long hours but it’s good money and no social interaction. It all depends on what call center.

I work for. Billing company and I so you feel I have Anxiety and depression I always fear the phone ringing and sometimes it rings in my head it’s too much 😔 I’m too creative to do This

Thank you girl! I also worked at a bank CC and I quit this week. My mental health was going down the drain, I hated it. I felt sick everyday waking up for work. I will never do another call Center again.

Thanks so much for sharing this. I also worked for a call centre in a bank and it wore me down after a month and a half. I was just sick of being an emotional punching bag for dumb customers. 70% of the customers were fine but the ones who sucked really ruined my day and my supervisors were always up my ass about different things. I didn't even know what I was doing half the time.

I worked in a call centre for 13 years & i assure you some time down the track you will realise that quitting that job was the best decision you ever made. Like you said i wouldn't go back for even 1 million $ a year,seriously.

Working at a call center is exactly like and abusive relationship, always have to say sorry for things you did not do, threatened all the time, no support system, gaslighting customers. Constantly afraid of getting in trouble. Spot on about it being dehumanizing, we are not allowed to be a person, constantly demeaned degraded, shouted at, asked what is the point of you, being cursed at and called names.

I’m currently working as a call center agent and hell yeah, 10000% agree with you. Great job that you escaped from there.

Glad you did what's best for you. People with anxiety disorders should not work in a call center period.

I just got fired from one. At the beginning, I thought since it was work from home then it was going to be somewhat manageable. Dead wrong. the Client makes sure they micromanage and track you to the second with an attendance tracker. They also monitor not only your calls but your monitor seeing what you click on in real time. It was very dehumanizing and my managers never cared and instead put on this fake passive aggressive tone. The customers were some of the most rude hostile individuals I have ever faced and after hanging up on quite a few of them, they found out and fired me. they did me a favor there.

oh my god!!!!! I've been working as a call center agent and this is exactly how it is!! they didn't explain anything about my breaks or job description, its my not my passion and it made me so depressed , I've been working for a year and I reassigned, I HAD to get permission to go to the bathroom, and I had the same mentality as you! I'm leaving in two weeks and looking for a fashion\beauty company to work for

I just wanted to say thank you for taking the time to film this and sharing your honest experience. I'm actually about to go through an interview soon next week for a call customer position as well for an international finance firm and I wanted to know more about it from people who have experience almost the same job position just so I can get a better idea of what its truly like to work as a call rep. This was very insightful and I'm already leaning towards I don't want to take on this job, but I thought I'd do some research to prepare myself for everything and still give the interview a shot to see how everything goes just so I can be 100% sure with my decision. Again, thank you!

I was off for a week from my call center job ... and I swear to you I felt stress be lifted from my shoulders and I had so much more ambition! Soon as I had to return to work I swear I turned into a mentally abused zombie again

I worked at sykes for two months. This branch of the company was in Latin America, in my home country. I had workmates who had their anxiety problems enhanced because of the way in which calls just pop out of nowhere. You just sit there waiting until a loud beep sounds. Then, you get shouted by a person whose problem was not fixed by the last 5 agents and then you must sell them something to keep your job. It was too much pressure for me, so I decided to quit. Luckily I was able to finish my college studies, and now I happily work as an English teacher :)

I watched this like 3wks ago...I quit my call center job 2 days ago. It was something I’ve been wanting to do for the longest...I hated the environment and management. I feel so much better relieved so much stress and anxiety. I’d weighed the pros and cons for long contemplated it for long. I will find something better that I will enjoy it wasn’t worth the headache for me anymore. My mental health was so broken I would’ve been there 3 yrs in June.

Just be stoned during and you’ll be fine is what I’m getting lol 😂😂

Oh, thank you dear, I needed that information before starting to work for a call center

Well done for quitting and for being honest and share your experince.

Wow. This is so real!! Like I can relate to each and every word she is saying.

My worse job ever has been in a nursing home as a nurse assistant. It’s hell on earth. I have worked in construction, I’ve worked as a janitor, selling stuff, I’ve done jobs that nobody wants but nothing close to this crap. Don’t become a CNA

I’m currently working at a call center and it’s literally hell. I’ve been here for 4+ months and I really want to quit.

From someone that's high anxiety that has been offered a 40% pay increase to work a "supervisory" position in a call center, thank you for your input!

Good for you for coming to that conclusion, even within the first month!

Im on my 8 months and I lost so much weight and looked so terrible. Not only with the rude customers but also with the KPI performance and you’re like never enough. It may sounds good to work at the ‘bank’ but it’s excruciating. I don’t want to be a quitter but this time quitting is to save myself. I know my family and my bf might be disappointed but im done. I just did 5 minutes ago.

This video got stuck in my head when she said "you only have one life to live". and it's true. can you imagine spending 10 years of your life in a place being insulted all day?

Very stressful working in a call center. I temp for them. I would never take them on permanently. They are only if you are truly in desperate need. They monitor your every call, every move, there’s management for management. Calls back to back. One minute there’s someone screaming at you, the next call someone is crying and the next person is happy. By the time you get to decent customers, your mood is off from being cursed out for about an hour. People think they can say anything because they can’t see you face to face. There’s a system if you need to use the bathroom called “unscheduled break time”... it just sounds bad. They know that, and they try to steer you from using it. It’s monitored by how long you use that code when you’re getting a weekly or monthly evaluation and it goes against you. It’s rare you get a break with others from your section because we must be on the phones at ALL... TIMES. Turn over rates are so high in call centers and I just learned that it actually doesn’t look good on their business. Which is why a lot of them are hiring through temp agencies now. You work for the agency not them. So when you quit, it won’t look bad on the actual company. Call centers are slave work. I’ve yet to hear anyone retire from a call center. Every call center I have ever worked for, after about 2 months, there’s about 3 people left from the class I started with. They are inhumane. You are absolutely right. You are confined to a computer, headsets and a mic for 8 hours straight. It’s not worth it at all

I worked at two call centers. You have to be a specific type of person to make it. In particular, you’d need to be able to work unaffected by anger, complaints, and negativity from callers. It wore on me constantly and intruded into my thoughts after work. I dreaded thinking about how I’d have to white knuckle it again the next day. Quitting was the best choice and thankfully I switched my career track and got the best job in my life after I left.

Your absolutely right! This is by far the worse job for me too. It triggers anxiety, depression, and my migraines became worse. I’m working really hard to finish school so I can get the hell out of there.

I feel this video. I’m stuck in it. Gotta pay bills and stuff. Hope you found a happier place.

I used to work in a call center environment for over 15 tears and I am still scratching my head to why I did it. I did have a time of 6 years inside this 15 year period where I worked on the sales team and I loved it. And then they folded the team due to budgeting reasons. After my health collapsed and I had to have a few surgeries. One of them was open heart surgery, I was on leave from work for over two years. As of June 1st this nightmare is finally over. I have been working on my own businesses since 2015, with no to no success yet. I am currently with a team of people who are entrepreneurs and they are encouraging me and coaching me on how to be successful in my own business. Thank you for sharing your story with us.

9 days in a call center, and I quit, hehehe

Keep your mindset, and keep pushing.

I used to work for Direct TV call center. It sucked so bad. The people were so mean on the phone and I know what you mean by “being in after call” it’s terrible how they had someone on the the walky calling us out. I used to hang up my phone because I couldn’t stand back to back calls. They gave me a better position but it still sucked so I ended up quitting and left them with out giving my 2 weeks notice. The customers were such jerks!! After getting off the phone with one jack ass you would be on another call with then next idiot telling you how to do your job and cussing you out. I couldn’t take it anymore so I used to hang up on them. What would suck even more was when Att decided to take away all the discounts and make us take all the abuse from customers. So I definitely understand what you mean it’s the worst job!

Callcentre job is one the worse types of jobs in UK, it breaks you down day by day

Ive been working for collections for a bank for almost a year and its soul crushing the management are awful. Spare yourself the stress and just do not take the offer

Good video. I indirectly worked at a call center. I am a security guard. the Security company I work for had the contract for the call center. So I had a chance to observe how it works. You are 100 percent right about call center. In the year and a half I worked there as a security guard I had a chance to see the ins & out and the high turnover. I'm glad I was a security guard and I didn't have to deal with the stress of it.

It’s also like working at Disney. As soon as ppl walk in the door the p that want to move up turn into “Happy Peppy Fake People” 😂

Hi Kaylee! I have worked at a call center also. I experienced everything you described. I hated it. So dehymanizing. It was at an airline reservation office. Everyone wanted to fly for almost free and they were yelling at me all day. I stayed six months and couldn't take it any more. I'm glad that you quit that job.

I could relate 100%, Kaylee. I worked in a call center for almost 10 years and finally was able to transfer to another office. For the longest time I felt stuck and hopeless. I have anxiety and depression also. Both significantly improved after I left.

Been there done that from home during the Pandemic.. you’re spot on. It’s not for me either ❤

I rather work at a warehouse you're not on the phones, you're not standing in one spot, you're not sitting down you're moving around, the only time the supervisors are in your face is if you're not making you numbers other than that they leave you alone and it's not as stressful. But I don't want to be working at warehouse for the rest of my life either.

Yes I recently resigned, making reservation sales job was horrible for me plus I am a Full time student.

Its a tough decision. Call centers offer health benefits and steady hours. Its tough to decide between that and trying to put together two part time jobs. The stress will come from somewhere eventually but i hear you.

I am soooooo glad I watched your video I kindly say no thank you to the job offer. I hope you manage to find something more enjoyable. Thank you for helping me in my decision.

Ive worked as an agent for 10 mos. Actually was surprised I lasted that long haha. Tried to resign couple of times but my boss wouldnt let me prolly due to his attrition stats. I enjoyed the training part where I gained friends. We formed bond. It went downhill when it was floor time haha. I could handle any irate cx honestly but what stressed me out was the fact that I was not able to talk to anyone anymore. It became all work and no play. Ive felt like days have passed without me being able to socialize. So this added to the dredged graveyard shift and someone breaking your heart and existential crisis and anxiety attacks are the reasons why I died last 2019 hahahaha. But Im tryna to find my Ikigai now. Hopefully I'll come across it soon.

Reject call centers. Embrace the trade.

Working in a call center is hell, it's virtually a sweatshop, everything she's saying is true.

I didn't know sociopaths had any mental health, they destroy other people over the littlest thing.

Wow! I can't wait to start my training week. :(

Like I work for a cable company call center and I have Anxiety and Depression and working there I constantly am getting cursed out and when I get home I find myself feeling defeated and finding myself snapping at people in my life because I’m so stressed out from work I want to quit but I don’t know what else work pay so well as a college student

I work at a call center and in the past worked at one. At my last call center job it was nice because if I had a customer that stressed me out or upset me. I could just take a break and reply to emails and chats for a while and then make more calls. And it really helped keep the anxiety at bay. Now I work at a call center where it’s call after call after call. And it’s a lot. But the company I work for is wonderful. I just wish I could take at least a 2 minute break between calls because sometimes you get those customers who make you want to cry and then immediately after you have to answer another call. Sometimes you just need a second.

Totally agree with you. I've been in mine for bout 9 weeks.

My actual situation on this video

This video is so accurate to what everyone who has ever worked in a call center knows and experiences.

I work as a bilingual chat agent, I'm a WAHA, I like that I don't have to hear people, I feel good when chatters tell me compliments, there are some sweet clients... And then there are the monsters that think that you're a robot.

Kudos to people who work in call centres. I prefer face to face customer service than talking to customers on the phone I lasted 2 weeks and quit. It's easier to talk to customers face to face.

Like the robotic process you described is so true. It takes your soul and melts it

Thanks so much for this video. May I ask you what did you end up doing after that bad job?

Yes, I worked in several call centers, it's like hell there!

I was thinking of working in a call center for a year... maybe I should think about it again 😅 Thanks for the video and your experiences 🙏🏻

I worked in two call centers. The first one was alright, mostly everyone was friendly with each other. The 2nd and current one I'm in is 100% trash garbage and I'm hoping to get out of there as soon as possible.

I totally can understand what you're saying about working at a call centre. In fact, I just got home from my new call centre job this evening and the amount of stress is building up again. I had the same experience before from another call centre where the supervisor or manager would criticize me for not reaching a measly daily target. So basically, it's like a witch hunt working at that call centre company and trust me, they would listen to al the calls that their employees are making. Inbound is the worst by the way so it's better to do outbound calling for those of you who are aiming to get work experience in a call centre.

I'm getting a phone interview with Geico soon and I was wondering what kind of job a call center job would be like. This is pretty much what I was afraid of, it sounds like an awful experience! Might have to reconsider this Geico job...

Totally hear you. I worked in a call centre for 4 yrs full time. Ugh. Terrible bosses which made the job terrible too

It's very robotic and draining. Thank God I have a non call center interview coming up! Idk how people retire from this industry

The worse job is the call center I had for 2.5 years. Towards the end, I was basically turned into yogurt and stressed beyond belief. So you worked at your call center for a month than quit?

I've took a part job in a call center when i was student, i'm never going back to that hell job again.

I work at a call centre for people who are on benefits. I feel like quitting recently. I have been there coming up 2 years now! Thanks for your video.

I work In a call centre from 2006-2008 in the airline industry. It was a holiday mood during training period but once you start the real job. All HELL BROKE LOOSE!! I quitted because it depressed me everytime at work. Stayed for 2 yrs because needed the money. But, never ever I will return to a Call Centre Job ever.

God you just verbalized everything I felt when working at a call center. I just got a job sorting mail. Has all the same micromanagement but no phone calls.

Love your outlook on life; I just quit my fancy real estate job to pursue my dreams-good luck to u!!

Some of my best experiences in working at any job was actually at call centers. I met some of the coolest people i know through them. Bank call centers are strict and depressing, i avoid those. The call center job that i had was for tech support. We helped old people find the power button on the computer, etc. It was so relaxed. Sometimes it would be back to back then other times there would be 5 - 15 min between each call, so i had plenty of time to talk with the people around me. They also let you choose your own schedules after training. the call centers you wanna avoid is banks, irs, collections, fraud department.

In third world country with socialism a head call centers are well paid compared with the average salaries that’s why people decide to work there. On those places a call center is high class and everyone is looking for an opportunity one time in they don’t know what is coming.

You are soo beautifull and also you look like a nice person to talk with you can do anything you wish and with hight chance of succed thats how life works abuse the glitch

Took the words right out of my mouth. Can't wait to get out of here.

That's so true. I only took calls for 3 days and I'm quitting. 😂 The worst thing for me is I really can't believe in my account, it feels like a scam and I don't want to defend it. 😂 I feel bad for the customers and I end up giving them their money back 😂

I worked at a call center for a HP repair center for a year in the states. When I first started our call volume wasnt too bad. Sometimes the phone wouldn't ring for 45 minutes. I troubleshoot computer issues and also would remote in to help when I could. People were always surprised to get an American. We were a small team of about 9 people at peak times. Our boss said that we were the best team hes had in the 14 years he was there. Made some great friends I still talk to to this day. This was a couple years ago. Our volume increased two months later and it was call after call. It was a relaxed environment though. Wed throw balls back and forth while we were on the phone. Lol Sometimes I hated the customers but I loved who I worked with. I'd hate a call center like you're describing though. On Saturdays it was slow times and wed have nerf gun wars while waiting for calls to come in. Couple times on a Saturday wed all start our day with two shots of vodka and then get to work. A light buzz made it fun. Lol Then I came in one day and corporate moved our support to India. Said we had 3 days left. Managment was pissed, they tried to get em to change their mind. So, we didnt do any work really for 3 days. I answered maybe 10 calls in 3 days. I miss that whole crew. Only chat with 3 of the 9 people still.

Same here 🤚 I have exactly the same experience and I still wonder how people can stand that job for years ?! 🤷🤦