Both are overhyped. With grossly overpriced everything. The only thing FFXIV has going for it is the music is leagues better. Gameplay wise they're as boring as each other. And both their storylines are a nonsensical mess of conflicting plot mcguffins.
I'm a FF14 player and while I agree somewhat, let's not pretend it doesn't have its own fair share of problems that have gone ignored since ARR days. The content is extremely piece mealed and split the player base. Raiding/EX trials are all time low unless it's unsynced and a large portion of the playerbase can't even do mechanics. The devs have made it into a pushing button simulator essentially and a huge margin of the player base is casual, or extremely casual. Next to no one is hardcore anymore or even know what's possible in a party configuration if they were to do it synced. It needs a huge shake up to curve out the real players from the normies. I dont see it happening tho