Ok so I think I’m now regretting my decision on my purchase of the XTR1 for my truck. There was absolutely no mention of a back order of parts when I made my order. I’ve called, was told that their picking up parts later that day and will ship it right out, that was a week a half ago. I’ve e-mailed and got no reply at all from customer service. I called again and spoke to others that said they will find out when it will be shipped out and text me back, but days have gone by and no text. My order was placed over a month ago now, cancelled a planned trip as well. I hate to keep bugging them. I do understand that I’m not the only customer, but if you say you’re going to do something then do it. Get back to the customers that have paid you and let them know what is going on with their order.
@@whiteninjazx6r I had posted that comment over four months ago now. I think I would’ve been fine with 5 to 6 weeks, if they had said that when I ordered but not almost 12 weeks to receive my order.
Viking Traveler, we’ve responded to your other comments with no reply from you. We’ve asked for your order number, asked for you to reach out to our support email. Nothing. There’s no way to address your issue when we don’t know who you are. Jon from XO
