Personalization is a buzz word for CX practitioners in every corner of business. But who’s actually personalizing? Moreover: who’s doing it well?
For industry experts at Walgreens and Bain & Co., personalization has a distinct recipe to follow - and they nail it to a tee.
Watch for the 5 ingredients to this personalization recipe, then get ready to nail it for yourself.
This video includes clips from a webinar we hosted with Tracey and Fred. You can watch the entire thing here: exp-now.medall...
Watch more: exp-now.medall...
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25 авг 2024
