We help aged care providers meet compliance through education and resources. Culturally Directed Care Solutions is a team of experienced professionals dedicated to making a difference in the aged care sector. We support both residential and community care providers, and specialise in helping rural and remote services and organisations working with people from culturally diverse backgrounds.
We provide you with knowledge and skills so you can positively impact on the lives of vulnerable people, let's make a difference together!
If you want to know more about what we do and who we are check us out at www.cdcs.com.au
We know many aged care providers are struggling to remain compliant against a backdrop of industry and legislative change. If you need affordable and relevant resources that help you provide quality care and take the headache out of your next quality review audit, then check out how we can help at cdcs.com.au
Can you please make vedios for the new nurses like me about what are we need do after if :- 1) SIRS paper work 2) and after death paper work 3) admission paper work Plese
yes, thank you for this video, very good and helpfull. However, I would like to have more topics explained. It is clear to me, and very reasonable that if the consumer forgets a services provider is coming, still has to get charged. But I found insensible that if somebody like my very sick husband has suddenly get rush to hospital URGENTLY, in an emergency fashion, like it happened more than once, and I as a carer advice ASAP he is hospitalised, still get charged for services that are not delivered, because it wasnot cancelled 24 hrs. before. But 24 hrs before my husband was ok... during the day he started to get worse and then, i ended up that I have to call the ambulance. We dont have a crystal ball to know what could happen or will happen hours after. With such a bad luck that it always had hapenned like this, emergencies, urgencies, when a Services Worker is coming, or a subcontractor is coming...something that is not the case every single day, he doesnt have services everyday. And then, when he needs a TENS machine to calm his pain, recommended by his GP, since due to his heart issues and bad and chronic kidney function he can take medicines for that pain, he was told that the HCP doesnt cover that kind of thing, that is an exclusion... but it covers a robot vaccum,a computer, etc.... So, in my husband case, the money goes in "late cancellation fees" full price, paying people that didnt do anything, and not in what the old sick consumer needs for his health and wellbeing... I dont understand this system. Thank you very much 🙂
Definitely interested in a video about what you can't use funding for. Eg some providers will 'allow' spending on specialised shoes or continence wear, others won't. Great 'disappointment' or dissatisfaction often comes from Clients who have unrealistic expectations. Thanks for the great HCP run-down. I'm going to recommend to others.
Thanks for your feedback Martina, I will follow this up with a further video and yes I've been hearing some of the complaints from clients and I believe a lot of it comes from a lack of clear communication on how a package can be used.
YEAH WHAT A JOKE...I TOOK OVER A PLACE WHERE YOUR CARE WAY SUPPOSED TO HAVE BEEN DONE.. THE FILTH WAS SICKING...YET PEOPLE GOT PAYED...TELL THE TRUTH...
Thanks for your comment. It is very disappointing when you come across situations like that - hopefully we can clean up the industry and get rid of bad operators.
There's no requirement for the client to write notes, however the care staff and case managers should keep up to date notes on the care and services delivered to the person to help with continuity of care and as evidence they are addressing the person's needs. Sorry if I confused the issue in the video.
I feel guilty for telling people not to call me honey sweety, and etc. The other person can turn offensive. I do believe my words fall on death ears. And I feel I have been in an argument because of their offensive reaction. I guess since I can't stop it, and I never will, my best solution for me, is bite my tongue and take the high road.
It is difficult sometimes. I was recently in the UK and in an area where it was common for the locals to call you duck or ducky. This was an old term from the Middle Ages where it actually meant duc or duke and was a term of respect. It's sometimes best to pick your battles. In an aged care context if staff called someone duck or love etc., it would be appropriate to pull them up and let them know your preferred title or name as they should know better, it's more difficult with the casual meeting of a worker in a shop.
Hi Nita, we have developed an affordable online course that includes a series of videos and other resources to help people to write better progress notes. See the link in the Description section of this video. Hope that helps 🙂
Good idea, I have added it to the list as it is an important area that we have worked through with a number of providers. Currently all subcontractors need to be managed through the approved provider, that will change in the future though once the new home care program is introduced in July 2024.
Good question, if someone needs more support than their package can provide, they should be referred back to My Aged Care for a review of their package level. If they have fully expended their package, they may be assessed for a higher package level. If they are on a level 4, though, it gets difficult as home care support doesn't cover 24-hour care, which usually means the family carer needs to take on a lot of the physical caring, the person needs to move into residential care or they need to find the funds to pay for additional care and potentially a full-time carer.
I agree, it's definitely a topic to be revisited regularly and for people to know and be able to state clearly their scope of practice so they aren't coerced into moving outside it.
Thank you for this knowledge. I am wanting to transfer from the NDIS Assessor Coordinator and become an ACAT assessor. Your site is providing a great overview in a concise way...many thanks!
We have invented so many ways to divert our attention from naming and systematically dealing with the real enemy that causes all other problems to occur. It is called: abuse. Just open Wikipedia and search for Abuse (90+ ways). Our ignorance of its spread make us too tolerant, accommodating, silent, angry, etc. Duty of Care does not fight abuse, it only makes it little less abusive. Legal system punishes those that get caught but remains passive to abuse, it let’s it be, it let’s it hide in plain sight and thrive like human weed/virus. Abuse is present in all spheres of live. So focus on abuse first and duty of care will be its normal outcome.
Hi Cheryle, we have some videos on the basics of writing progress notes here on the channel, if you'd like to take it further we have a comprehensive online training course that you can purchase from our shop shop.cdcs.com.au/product/progress-notes-course/
Love your videos Find them very helpful as I’m studying cert III Age Care. I really like your delivery and info. Please give us more as you information is invaluable. I recently rescued a disabled lady, left in a bathtub for 2 hrs in a house by herself, by a support worker. Luckily she had a phone with her. The organisation would not send anyone to help her. She reached out on a Facebook page for any support worker available to help. I was the only person who responded. The legal follow up is now happening.
Thanks for your information. I just found out my neighbour couple are going through this stage and his wife is now in nursing home. He’s home by himself.
I'm 63 years old and Only Child Left Alive Eldest Son of my Dad's Family 97 years old Deceased in 2019 I'm a Disability Support Pensioner since 1979 and RTA RUS Medicals Manageress permanent Candy Richards 😭 And Laura Etcetc and Michele Herself Stating I'm sorry I Sent you that Blank Copy Document By Mistake Ignore that..That was my Driver's Licence Health Assessment Form April May 2021 to 2022 Approved By RUS Medicals Manageress and I was Roadworthy since April May 2021 for a Granted 12 months Driver's Licence But Michele RTA RUS Medicals sent By Michele Herself Sent Blank Copy Document to me personally apologised for By Michele Herself Stating I'm sorry I Sent you that Blank Copy by mistake Ignore that! But I didn't Because of 28 DAYS TO COMPLY Required Which May 2021 to August 2021 is Not 28 DAYS TO COMPLY..I've Since been Illegally Suspended Drivers Licence since August and I'm Housebound Since Augusts 2021 and they're All LYING and attempting an Identity Registered With TELSTRA NBN varyfied 12 months Driver's Licence was Used updated because I was 17 years With ACT Public Trustee Management (Jessica) Revoked Order ACAT Management member Mr Macarthy And S.Kasparek Justice Of The Peace ☮️ 2020 They're LITERALLY LYING Vultures SUKKERAH BIKIE GANG RELATED Too whom it was me who was Supenered Since BUT dropped from witnessing by ACT AFP Police back in 2013 ONWARDS..My Driver's Licence Okay since is MY Proof of Identity Registered With TELSTRA NBN Queanbeyan NSW Australia 2620 WHICH Took me overall 12 mths to Prove my identity Which I DID! That's My Corolla Sedan Auto 2000 and my DSP pensioner Payments and My Belongings also I OWN them outright and my Mobile Phone Device and clothing and other Needed only Belongings It's the Last Time they'll ever Stealing off me Against ME or Mine as they've been doing for over 40 years.. I've Even had a NSW Ballina NSW Ombudsman Service advised that I Leave then Ballina Leave the State for Our own Protection, Which I DID and 23 years Later nearly 1,300 klmteres Away ACT Mental Health ,and AFP Police have been Harrassment and discriminating against and Abusing my Legal Rights to DEFEND Myself house and Home Live Singularly and Work and Drive my Own Registered Vehicle by Mistakenly sending me a Second Health Assessment Form in Same 12 mths Granted Drivers Licence already May 2021 to May 2022 and Literally illegally Suspending my Transport By Acknowledging a Retired GP from New South Wales and Still literally Criminally LYING about it at the same time Making Analogies and All caught Juggling the Books Doctoring the Books and All they can do is Order my Premature Death since August 2021 Because I'm 63 years old and got a Personal Protection Order just to Get in and out of George Street Oaks Estate 2620 and they're experimenting with me Against my Will By ordering More Outrageous demands Such as Documentations Endocrinologist's Reports Sleep Aponea without any questions or examination Or Even Testing And Physchiatric Report from the ACT Mental Health Workers 😭 AND I was already Granted 12 months Driver's Licence Okay in May 2021 to May 2022 But Michele RTA RUS Medicals Made a mistake And is literally Criminally LYING about it and Covering Up they're Mistakes by LYING about my Mental Health and George Street Oaks Estate Canberra 2620 Renting Agreement.. I've got PLENTY OF PROOF Too Please Reply Me Brett Lynden Everingham Oaks Estate Canberra Australia Capital Territory 2620.. P.S OAKS ESTATE ACT 2620 Doesn't have a Bus Service either or an Australia Post Government Mailing Box on Corners of Mackewn Street And Railway St Oaks Estate Canberra 2620 Since about Sukkerah Bikie Gang related
