Gaurav, I was looking for such overview on Incident management from last few weeks using service now. I have seen both Part 1 and Part 2. Excellent. You made the concepts easy and simpler, demonstration done using examples. Much appreciated efforts, and Thank you, well done and will be looking forward for next session. Problem Management?
Hi Venkat, Thanks for your kind words and appreciation. This is like motivation for me. I will keep helping people and post these kind of videos. You will see problem management video soon. Request you to share the video and subscribe for the channel.
Thanks for the videos those are really very nice . Requesting you to get videos on other managements like change , knowledge etc . It will be very very helpful
Thank you so much for this video.. This is the only one video where we can get knowledge about process and implementation part. Really appreciated for your efforts. Eagerly waiting for rest of the ITIL processes videos as well, like Problem and change management.
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Hello Amir. Sorry for that. I posted this video long back when I did not have good mic. Now i have own setup with high standard mic. Let me see if I can post it again by rerecording it.