Our 2015 Kia Sorento back hatch problem. A few times a week we have this issue with our back hatch. Kia said they can fix it unless they can replicate the problem in their shop. Since it doesn't happen all the time it is impossible to predict and make an appointment with Kia to see the problem. I've already spent half a day waiting in their service department only to be told they can't make the door not work at that time therefore they won't replace anything. We've explained it is obvious the latch is defective only to be told, "If we replace the latch and the problem happens again you won't be very happy will you."
So their plan was to do absolutely nothing unless corporate tells them other people have had the same problem and what part of the mechanism they should fix. I was finally able to capture the problem very clearly in this video and hope to show this to Kia and get our latch replaced. I thought I would post the video in the event other people out there are having the same issue.
FYI my daughter and I discovered that if you push really hard right down by where the latch is we can usually get it to click and shut the door completely. However as you can see in video it still happens again the next time you open it. We don't know what triggers it to happen other than most times it's pretty hot outside. But I've also had it happen in the cold and most annoyingly in the pouring rain!! And since you can't drive until it's shut it makes for a great show to see a woman standing in the pouring rain of a parking lot pushing on the back of her car for 15 minutes for what looks like no reason. (This was before we discovered to push directly above latch so I'm hoping next time that works as well as it did in the video)
Anyway if you are a Kia owner who has had this same problem please let us know.
17 окт 2024
