Just an update, I found a workaround. I just go into my phone settings and turn the CarPlay option off and on again and it connects. It’s tedious, but effective.
When customers complain about the old my link systems which couldn't update and every Year a new model got the better system it left a sour taste with customers with previous models. Now we have the new improved infotainment 3 system which was suppose to solve that problem. We're finding out not so true, 2021 models go completely wireless while it is true the 2019 models can to but you can't pull up Google maps, voice to text. Again, what's so great about the infotainment 3 system if you have it and can't get the latest updates?