How to be an Impact Player 

How to be an Impact Player
Co-Led by Cinthia Silva and Maryann Lazzeri
May 14, 2024
Welcome to SuccessHour by CxXchange. In this episode, In this episode, Cynthia and Maryann delve into the concept of becoming an 'Impact Player'-someone who drives meaningful change and achieves remarkable results within an organization.
They discuss the significance of self-reflection, collaboration, having a growth mindset, and embracing chaos. Along with contributions from various participants, they explore strategies for standing out in any role and ensuring your efforts are recognized.
Key takeaways include the importance of documenting achievements, understanding the psychology of your colleagues and leaders, and taking initiative on cross-functional projects.
If you want the slide deck and breakout room notes from this session, head on over to: www.thecxxchange.com/resources
About Our Guests:
Cinthia Silva is a well-respected Customer Success Strategy & Growth Leader at the Fintech division of Nasdaq. She spent the bulk of her career in client-facing roles and has developed collaborative relationships that helped her clients grow their businesses. She is a strong believer in thought leadership initiatives and community-led growth which has led to opportunities to share her insights on podcasts and interviews as well as being recognized as one of the Top 25 Customer Success Influencers of 2023.
Follow Cinthia on LinkedIn: / cinsilva
Maryann Lazzeri is a Strategic High Tech Customer Success Manager at Salesforce. With 10+ years of experience as a tactical and experienced leader, Maryann is adept at implementing high-performance business initiatives and applying strategic business planning to increase revenue. Her proactive approach to enhancing customer satisfaction, and her relationship building skills have helped Maryann excel in boosting customer retention and renewal rates.
Follow Maryann on LinkedIn: / maryann-lazzeri
About CxXchange (formerly #CSOfficeHours)
CxXchange is a place to Xelerate your career and Xchange ideas. We're a community of post-sales leaders, individual contributors, and professionals transitioning into Customer Success.
Post-sales includes Customer Success, Customer Support & Services, Onboarding & Implementation, Professional Services, Customer Marketing, Customer Education, and Revenue and CS Operations.
CxXchange started in March 2022 as #CSOfficeHours, a weekly virtual meetup for CS leaders, CSMs, and folks transitioning into CS. It has since grown to include a slack community, a book club, job search cohorts and mock interviews, and CS Leader and CSM Collaboration Groups.
Everyone is welcome. Come join us!
About SuccessHour
SuccessHour is one of the programs of the CxXchange community and the genesis of how it all began. It serves as a weekly gathering of CS leaders, CSMs and professionals transitioning to CS who are committed to lifelong learning. In the session and in the community, they exchange ideas and accelerate their careers. Success Hour has become a community to join for networking, connecting with CS thought leaders, exchange ideas, and learn.
Learn more and join us at CxXchange!
Our website has everything you need: www.thecxxchange.com/
Follow us on LinkedIn: / cxxchange
Join our LinkedIn group to share your thought leadership: / 14089431
#customersuccess , #successhour , #impact #impactplayer #management #strategy #leadership