2024 iPhone Guide to Japan's Suica including VISA Payment not Completed Error Workaround

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Heading to Japan? Then prepare for your journey with this Suica beginner's guide including topping up with international cards. Physical cards are no longer being sold and this guide will help set up a new card on your iPhone and how to get around the “Payment Not Completed” issue for those with international VISA credit cards using the Japanese-only Suica App.
Example Registration Data:
Surname: ネーム
Firstname: ネーム
Birthday: 19801111
Postcode: 101-8656
Phone Number: 09000000000
Suica App: apps.apple.com/us/app/suica/i...
Timestamps:
00:00 Introduction
00:47 Register Suica (Apple Wallet)
01:49 Register Suica Workaround (Suica App)
04:16 Top Up Suica (Apple Wallet)
04:36 Top up Suica Workaround (Suica App)
07:11 Top up Suica (Physical Kiosk)
#japan #suica #VISA #vendingmachine #train #travel #applepay #paymentfailed #iPhone #paymentnotcomplete #paymentnotcompleted

Опубликовано:

27 июл 2024

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Комментарии : 167

@bradclow9221 6 месяцев назад

Thank you for this. The iOS 17.2.1 update installed last night and today I was able to add a Suica to apple wallet and pay with a non Japanese visa card.

@mazzdacon2134 6 месяцев назад

Yes it does work with the latest update IOS 17.3

@dhlehrenlos 5 месяцев назад

@@mazzdacon2134 nice, this is excellent news! :D

@franciscojfavela1534 21 день назад

How I’m running 17.5.1 and it won’t let me charge it with any of my non Japanese credit cards

@Blurberry231 20 дней назад

Yesss👍🏻👍🏻👍🏻

@rjs5512 6 месяцев назад

THANK YOU!! You are to only one who has been able to get me through this process and "trick" Suica to accept my payment on the iPhone with Apple Pay!!! You saved me from doubts if Suica will be available upon arrival + no large cue for sure!!

@AutomationFixation 6 месяцев назад

That's great to hear! Thanks for your comment and enjoy your trip.

@user-mo3xo3se3t 4 месяца назад

Only video that is so straight forward and clean! Thanks! Have shared with friends already!

@AutomationFixation 3 месяца назад

Thanks for the feedback and glad it was helpful!

@nateshf9303 5 месяцев назад

Great tutorial with step-by-step, easy-to-follow screens and instructions.

@AutomationFixation 5 месяцев назад

Thanks for watching!!

@emelette_ 4 месяца назад

Oh my gosh!! This was incredibly helpful, thank you for holding my hand through the process!! 😭🙌

@AutomationFixation 4 месяца назад

Glad it was helpful!

@derekmcquarrie5541 3 месяца назад

brilliant, brilliant, brilliant!!!! Looked everywhere for this answer. Thank you for taking the time, legend mate!!!

@AutomationFixation 3 месяца назад

Glad to help

@lauracox3941 2 месяца назад

Thank you so much!!! Was in a bit of a pickle today with trying to figure out Suica and this was such a relief to find.

@AutomationFixation 2 месяца назад

Not a problem. I'm glad it helped!

@mrmr7682 6 месяцев назад

THANK YOU THIS GUIDE HELPED ME VERY MUCH

@AutomationFixation 6 месяцев назад

You are welcome! Please feel free to share with others to help out. Thanks.

@chaogarden7035 5 месяцев назад

Thank you so much, saved my life today!

@AutomationFixation 5 месяцев назад

Glad it helped!

@ocosoft2909 5 месяцев назад

Thank you so much! This was very helpful.

@AutomationFixation 5 месяцев назад

Glad it was helpful!

@93media5 6 месяцев назад

Much appreciated brother, this helped me a ton

@AutomationFixation 6 месяцев назад

Great to hear. Glad it helped!

@chaiyaoyang918 23 дня назад

Thank you so so much, been struggling for so many hours, one of the best lifesaving detailed guides!

@AutomationFixation 15 дней назад

Glad this helped you!

@ffyoshida7144 4 месяца назад

Thank you so much, super helpful!

@AutomationFixation 3 месяца назад

Glad it helped!

@w3nmusic 3 месяца назад

Works perfectly. Thanks!

@AutomationFixation 3 месяца назад

You're welcome!

@alexyap9734 Месяц назад

You’re a lifesaver, mate! Thanks!!!

@AutomationFixation Месяц назад

No problem 👍

@ministermozarella4869 4 месяца назад

thank you so much amazing video

@AutomationFixation 4 месяца назад

Glad you liked it!

@jarretr779 Месяц назад

Finally! I was trying to figure this out all-day.

@AutomationFixation Месяц назад

Glad this helped!!

@MustWatch4ever 4 месяца назад

Just paid with a Visa card, no issues!

@heelawardak3674 2 месяца назад

Thank you this helped me!

@AutomationFixation 2 месяца назад

Glad it helped!

@Keesu Месяц назад

You really are a hero for this, thank you so much. I was able to get a Yen compatible creditcard through my bank and it was supported!

@AutomationFixation 15 дней назад

Great to hear!

@katherinegail4189 3 месяца назад

Thank you so much!

@AutomationFixation 3 месяца назад

You're welcome!

@prakritishah848 27 дней назад

Bless you!

@arcticafox287 9 дней назад

Thank you!

@AutomationFixation 4 дня назад

You're welcome!

@LawrenceElliotJacobs 5 месяцев назад

ありがとうございます！

@AutomationFixation 5 месяцев назад

どういたしまして！

@MarlaClark-zz9bx 4 месяца назад

FYI, it is 3/24/24 and the screen (3rd option) no longer matches this video nor gave me the "accept". Please add a note to the chat if something has changed.

@warren681 3 месяца назад

Sir, what do you mean by third option? Do you mean “unregistered suica “?

@jenniferbutcher759 12 дней назад

I have been able to link my Wise travel visa with my digital Suica on my iPhone.

@marcelosf7554 5 месяцев назад

It worked using a Mastercard (Debit) from USA. Great tutorial, thank you!

@AutomationFixation 5 месяцев назад

Great to hear!

@wonyoungsflag 13 дней назад

Just tried using my Venture X (VISA) to top up directly to my Suica wallet while outside of Japan. Surprisingly, it actually worked. Didn't work earlier this year (mid-Jan) when I was using my Sapphire Reserve (also VISA) but AMEX worked fine. Wondering if they've updated this recently, will try topping up again in Japan to confirm.

@AutomationFixation 11 дней назад

Great to hear that you have it working now!

@agathay Месяц назад

iphone X still stick with iOS16 as latest version available, so your video is super useful.

@AutomationFixation Месяц назад

Glad it was helpful!

@joboyogaIyengar 5 месяцев назад

can you tell us how to use an airola card with our iPhone 15?

@vriosm 11 дней назад

Excellent video. Is it possible to add a Suica card to Apple Wallet without having a card registered with Apple Pay?

@skiing4697 6 месяцев назад

FINALLY I CAN ADD A SUICA YESSSSSSSSSSSS :DDDD

@AutomationFixation 6 месяцев назад

Glad to hear!

@muhammadalmazrifqisatwika2516 5 месяцев назад

For the initial charge, I choose to add credit card instead using apple pay as currently apple pay is not functioning in my country (regulation issues) i put my cc info, confirm the 3D secure and once I want to charge it was error. I have used both visa and mastercard. I’m doing it in my home country, is there some limitation to do it outside japan or non apple pay available country?

@aziiim1911 3 месяца назад

Thanks for the video but unfortunately for me it doesn’t let even to do through the app and when i want to top up it says “its outside of the service hours” do you know if there is anything else I can do? 😢😢

@FrauleinKaiko 4 месяца назад

I tried the work around but it won't accept my visa, using iphone 8 and a german visa... iphone 8 only updated to 16.7 might this be a problem?

@LaurieGoodman-op4gs 3 месяца назад

Is there a work-around for an iPhone 8 (maxes out at iOS 16.7.7) so I can add a Suica to apple wallet and load with a US Visa?

@h2oskier1 2 месяца назад

FYI that my U.S. Chase Sapphire card worked no problem.

@samonsta 4 месяца назад

March 2024: So I went through the whole process and while the Apple Pay transaction with my VISA CREDIT ended in a green confirmation arrow, the transaction was denied according to the Suica App and the process cancelled. My workaround there: I added a VISA DEBIT (Not my regular CREDIT) to Apple wallet and repeated the whole process. That seemed to work and the rest from there was smooth sailing. The Suica was automatically added to my Wallet and now I can even top it up from there with my VISA credit. The cards were all issued in Germany. Hope that helps… :)

@thuta512 4 месяца назад

Hi @samonsta After adding my Visa DEBIT card in the Suica app, it said Credit card verification failed (MNIKAENE00062). Is it the same situation as you encountered? I added the same debit card to Apple wallet and try again but still didn't work

@tobi87 3 месяца назад

If i try to do this and add my mail adress i get a screen with a penguin and after translation it says something like: its outside of service hours

@reidtaylor8564 4 месяца назад

They still declined my Visa credit card through the app. Why is that?

@KC-tg5rz 2 месяца назад

Just tried your instructions for workaround to add Suica to iPhone. Not working. At 2:58 where your video shows a prompt for "Terms & Use", instead you get taken to another screen, which I think makes you read and agree to 2 seperate conditions (you have to scroll all the way down, before you get a green prompt in upper right). From there, it follows your video and I get all the way to where it looks like it accepted my payment (3:31), but instead of creating the card, I get a prompt with the Suica cartoon penguin with its head drooped down and some text above. The card is not created. It doesn't look like my credit cards were charged either (Visa or AmEx), so not clear to me the credit card companies were even contacted.

@gullzway210 2 месяца назад

Same here. Just tried Amazon Visa and Charles Schwab Debit Visa. Same error, google lens translated to "Credit Card Verification Failed." Only my Visas and Discover Card don't have foreign transaction fees, and none work with Suica.

@KingItachi8660 Месяц назад

I have issues with my name both show up red underneath. I tried in hiragana and english

@ChristineHiggins 2 месяца назад

Have attempted to load onto Iphone and card does not show in Apple wallet even though Suica has charged my Visa and bank confirmed

@rindachoi2892 3 месяца назад

I tried to add a VISA card and it doesn’t work. My IOS is 17.4. I got the error “クレジットカードの認証に失敗しました”

@jlsst190 6 месяцев назад

How far in advance of our trip can we do this? Does the 28 days start the first time you use the digital card or when you add money to it? Also, will my AmEX work for topping up the cards? I know that AmEx isn't widely accepted in Japan but can it be used on the Suica cards in my apple wallet? Thank. you for your help!

@AutomationFixation 4 месяца назад

Hi, you can do this anytime. These cards don't expire like the tourist ones. I would expect that if AmEX works with ApplePay, then you shouldn't have an issue! Please let me know how you go.

@kacievitro1263 4 месяца назад

There is no + sign for me to click 😢

@gigiwong8491 12 дней назад

So after I done the payment but the add card didn’t pop up on the screen;( and it said payment is done

@jeffjeff-pz5bz 2 месяца назад

Suica work in osaka?

@DaZeGaming226 27 дней назад

Can i pay from apple pay Is this possible?

@007turtlesir 4 дня назад

I just tried this and it's not going through either. It kept giving me a failure notice after I tried to pay. Any idea what's going on?

@18pinaychick 2 месяца назад

Hey, so we followed instructions exactly like the video. After paying the pop where it ask if you want to add on your wallet didn’t show up. Can you help?

@tiffanyn1255 2 месяца назад

Hi! I had the same problem. Were you able to find a solution?

@bonniel6561 3 месяца назад

Hi, Thanks for creating this tutorial video,. I would like to know if using the international credit visa card to load $ to Suica card is consider cash advance or just regular purchase? After reading thru some of the comments below, is debit card the only option to load the $ to suica card? Thanks.

@AutomationFixation 3 месяца назад

Hi, this has never been charged as a cash advance for me and debit and credit should work!

@bonniel6561 3 месяца назад

Thank you. My trip is in October. How soon do you think I should load the $ to Suica card before traveling to Japan?

@bonniel6561 3 месяца назад

@@AutomationFixation Thanks. Hi, I was able to load $ to Suica card using my foreign visa card via the Apple wallet app. However, When I try to register the card via the Suica App, I encounter error for putting the surname and first name. It also won't allow me to input USA zip code or phone #. Do you have any idea why it does not work?

@qiukitty8679 23 дня назад

Does it have to be a VISA? I tried with my AMEX and MASTERCARD and they both did not work

@sufamidan1006 3 месяца назад

So it gives me the Ba-ding apple payment noise with a tick but then shows me a credit card verification failed message straight after. Tried my visa and mastercard debit cards, both show this message and no card is added. Nothing seems to have come from my accounts either. Ideas?

@gullzway210 2 месяца назад

Same here.

@MarcelOdT1020 5 месяцев назад

So i noticed that adding balance or getting a card doesn’t not work in certain hours

@AutomationFixation 5 месяцев назад

Hi, yes there are reports that some people are finding that adding balance outside of Japanese business hours is sometimes not working.

@laurelyaros8314 2 месяца назад

Hey, I am trying to use this to download a Suica card to my apple wallet and the UI is different after I accept the 3rd type of card. I don't get the pop up - do you have an updated video for this new version or know where to look?

@xZjicex 10 дней назад

I’m having the same problem 😢

@DougSchaefer_dgs 5 месяцев назад

At 2:58 when I click the upper right I get another screen with what look like two choices in Japanese, not the pop up you show. How do I proceed?

@francelaquino3205 5 месяцев назад

I got the same, I don't have that pop up as well

@celinathaomy9843 5 месяцев назад

Could you find out what to do with those two choices ?

@DougSchaefer_dgs 5 месяцев назад

@@celinathaomy9843I did not. I was able to get my corporate Visa to work in the Apple wallet before I left the US. Other colleagues corporate Visas did not work until after we landed in Japan. Their charges were accepted from the US but remained pending until we arrived.

@lilit8448 5 месяцев назад

i think you have to click both (one after the other) and scroll all the way to the bottom (to read the terms of use, I believe) and then the top right characters lights up then you can click and proceed to next page

@AutomationFixation 4 месяца назад

Yes, this looks like it has changed and feedback I am hearing is that you need to click on each terms of use document and scroll down to complete.

@ucupz 4 месяца назад

Hi hi tried register with new suica app, i got error when i input my name (i am non japanese) any idea how to fix?

@AutomationFixation 4 месяца назад

Hi, I put some test data in the description which you can copy and paste!

@dbgentles 6 месяцев назад

Have a mastercard and even after having latest update and going through workaround, card is processed at least but still declined. is there a reason for this?

@AutomationFixation 6 месяцев назад

Hi, are there any further restrictions with your bank for international payments? Generally Mastercards have not been having a problem so it might be a specific situation with your bank or card.

@dbgentles 6 месяцев назад

@@AutomationFixation i am with a friend who tried with a different mastercard bank to mine and also didn’t work so i think it is unlikely to be the bank. went and got a physical one anyway so all good in the end.

@AutomationFixation 6 месяцев назад

Ok, glad you had an alternative! I’ll keep a watch out if there are broader issues! Thanks for your comment.

@shirleytoy6252 5 месяцев назад

I had this exact same issue, and it did turn out to be the bank. After the security check was lifted, the transaction went through and now the SUICA Card is in my Wallet. Sweet! Thank you for this excellent video and these comments!!!

@barbaragough8475 4 месяца назад

I was able to add a Suica card with an Australian visa debit card.

@AutomationFixation 4 месяца назад

Great to hear! Hope you have a great trip.

@lifeofadeel 5 месяцев назад

Is this necessary? Can you get physical cards for train?

@AutomationFixation 5 месяцев назад

Without Suica, you can still buy single-use tickets. There have been difficulties with buying physical Suicas due to IC shortages. Having a Suica helps to avoid carrying coins and trying to work out the cost to your destination with a single-use ticket.

@yesim327 4 месяца назад

How can you get your suica card number to add to EX app

@AutomationFixation 4 месяца назад

Hi, while I haven't tried this, I would assume you could create the Suica from the app and then register in the EX app. From the Suica app, you can tap on the card and then there is a SuicaID 番号 which is the card number. If you create a Suica via the Wallet app, you are not able to see the SuicaID card number. Hope this works and please reply back and let everyone know if it worked!

@phuongphan-xc5qo 6 месяцев назад

I got to 3:32 of the video, but did not receive this option to transfer to my iphone wallet. It just brought me back to the page where I can choose the different card options. What happened to the funds that I was able to add?

@lotti1079 5 месяцев назад

i have the same problem, could you solve it?

@Crash607 5 месяцев назад

Same is happening to me. One important thing to note is that I don't already have this card. When I open the Japanese app, the card on the screen doesn't show any value in front of it like the one in the video shows.

@phuongphan-xc5qo 5 месяцев назад

I ended up opening an Apple card, that allowed me to load the Suica transit card when I open my Wallet on my iPhone. I tried my CapitalOne Visa and Discover card, neither of which worked, but they had 0% foreign transaction fees. My sister used her CapitalOne mastercard, which worked.

@jaredspencer3304 5 месяцев назад

Go to your Apple Wallet history; it's likely that the transaction didn't go through (this is happening to me).

@lilit8448 5 месяцев назад

same thing here, checked my bank & it didnt go through but I dont know why i cant add it my apple wallet

@timtanhueco1990 20 дней назад

What’smwith the postal code and phone number? How do these apply to foreigners?

@AutomationFixation 11 дней назад

This field is required, so it needs to be filled it. There are different input validation for postal codes and phone numbers, so you can use the suggested ones to pass the validation check.

@SeanTHATGUY 4 месяца назад

I tried adding money to the suica and the card didnt appear or give me the option to connect it to apple pay

@18pinaychick 2 месяца назад

Did you ever figure out? I’m having the same problem

@SeanTHATGUY 2 месяца назад

@@18pinaychick i used the suica app (tough to use because its all in japanese) and it only let me charge up the card once. Took many attempts to actually get it to go through. If you manage to get it to work I would charge it up for enough to get you through your trip

@naviivan130 6 месяцев назад

Is that the new update of ios17 ? Digital suica can now recharge using non-japanese visa card ?

@AutomationFixation 6 месяцев назад

Hello! Yes, this can be done via the Suica app and was created using iOS 17.1.2 and version 3.2.2 of the Suica App.

@naviivan130 6 месяцев назад

@@AutomationFixation is now possible to top-up suica on iPhone by foreign visa cards ?

@AutomationFixation 6 месяцев назад

Hi. Yes, that’s the second part of my video. The workaround shows via the Suica app to use foreign credit cards that are not supported in Apple Pay via the wallet.

@naviivan130 6 месяцев назад

@@AutomationFixation thanks for this info ❤️

@princeflame295 6 месяцев назад

I followed all of your steps, but when trying to use my Visa card in the app to top up, it says payment accepted on the Apple Screen, but then in the Suica app itself it shows an error :/ Any ideas?

@WengHeberoVideography 18 дней назад

Hi 🤗 I would like to ask for your permission on using the link to your video for my instagram post. Thank you very much 🙇‍♀️

@AutomationFixation 16 дней назад

Hi, yes that's fine!

@pendilee2918 Месяц назад

Hello, a simple question, why not choose a suica thats registered to our name?

@AutomationFixation Месяц назад

Hi, yes that's an option too!

@pendilee2918 Месяц назад

I mean is it the same thing as the unmarked card? Because i’m trying to register one right now

@Zenoxio 5 месяцев назад

What about for Android?

@AutomationFixation 5 месяцев назад

There is a Mobile Suica app for Android (play.google.com/store/apps/details?id=com.mobilesuica.msb.android&hl=en&gl=US&pli=1). While I haven't tried it, the reviews do not paint a very good picture. It seems to have a lot of bugs and issues.

@9yongtaufoo 4 месяца назад

How abt android phones?

@AutomationFixation 4 месяца назад

Hi, there is an app for Android, but it is apparently fairly buggy and unreliable.

@spydude38 5 месяцев назад

I am at a loss to understand why there hasn't been a solution developed for Android users from outside Japan.

@AutomationFixation 5 месяцев назад

While there is a Mobile Suica app for Android (play.google.com/store/apps/details?id=com.mobilesuica.msb.android&hl=en&gl=US&pli=1), the reviews are not favourable and it looks like JR has not paid a lot of attention to Android.

@Nisie6 2 месяца назад

Unfortunately, did not work.

@ricoganteng6409 2 месяца назад

Foreign credit cards no longer supported

@andrewding9958 29 дней назад

That is not true i just added with my foreign credit card from USA

@Green2994 3 месяца назад

Guys, it accepts apple pay now at 1min 19 sec. All sorted

@chulhoe9106 5 месяцев назад

Didn’t work

@AutomationFixation 5 месяцев назад

Where did you get stuck?

@magicflute5947 5 месяцев назад

How do I swap the credit card which has been bound with Suica please? thanks so much.

@AutomationFixation 5 месяцев назад

If you are referring to within the Suica app and if you are using Apple Pay, then it is just a matter of selecting a different card. However, if you have registered a credit card, then I believe you can click from the main Suica app screen on the button in the bottom right (チケット購入Suica管理) then scroll down to Registered Credit Card Information Change (登録クレジットカード情報変更) and then enter in your new credit card details. Hopefully this works!

@magicflute5947 5 месяцев назад

Thanks so much for helping this. @@AutomationFixation