2024 Kawasaki Mule RECALL and Review 

That is horrible. What a pain in the ass.

Hang in there. If they can get this fixed this Mule is way worth it. I have been in several side by sides and this one "stock" is the best. It is a beautiful machine and it can perform. All of us are hoping this is a easy fix.

Muler, Muler, anyone...anyone. I just watched that movie the other day. Awesome.

You should have a warranty. I am guessing there is no dealer in the islands to fix it but I would think Kawi would warranty the part; if a new part is what the fix is. I am not sure how handy you are but these engines don't seem like they are too bad to work on. We oughta be able to figure something out. You have a unique situation. Let's monitor what Kawi says. I am hoping for an update soon. I will keep this thread updated and post another video as soon as I can get more information. I know these things happen, especially with 1st generation motors ect. Giving them a reasonable amount of time is appropriate....but I am not one to sit on my hands either.

Kawasaki has a 1 year factory warranty on all of their side by sides

@hopemarsh6150 mine came with 3 yr and I bought 5 more years. I'm sure they will have a fix...I don't want to wait a year though.

I got mine fixed and have been running it all over. I love it

Fix has been out couple weeks now. Not sure if you knew. I did a few follow up videos and the moment the fix was out I put up a video. Your mule should be in and out. Less than 30 mins.

@shannonnicklaus6978 it's going to start just a little different now too. Turns over 3 times then starts

I've been looking at the stuff to spend the 500 on. I'm going with 4 kawi work lights, those will come in handy. 2 kawi hats, bed mats and tail light guards

Watch this video.... ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-DXIaEXNjfgI.htmlsi=gSVaYtYwv0oqHR53

Let's hope this gets fixed before its too late. I'm hopeful as can be, it's absolutely killing me to see it sit under a cover 24/7

If it is a minimal amount of time I can see where I would be willing to except it. The 17th of May marks 1 month with nothing though. If several months go by I agree with you.

Well, hopefully the dealer would be willing to help out and get the mule back for the fix. I would sure dang hope so.

@@ruthoutdoors Since it will be a warranty repair and you aren't supposed to start it, maybe Kawasaki will spring for a rollback wrecker to pick it up if the dealer can't. I'm about 40 miles from the selling dealer.

@@jimronchetto8592 I remember reading somewhere from Kawasaki that they won't send a tow truck...ever. I am certain I read that somewhere.

Thanks!!! As soon as I get the chance I am going to get the mat in . I like the bed new and clean.

I got mine to 65 the other day with 3 grown men, my dog and son. But we have a long stretch of road. It took a bit to get there. I wanted to drive mine but with my luck I woulda got screwed. Risk/benefit wasn't there for me. It's fixed now and I ride the shit outta it. I just put a lift on it, now saving for wheels and tires so it's bad ass.

yes, mine turns over 3 times then cranks

I want the step bars too. Adds a little protection. I like the ranch armor brand...well at least from what I've seen on vids.

@@ruthoutdoors Lucky I live about 30 min from them and will do our own install, seen their products others have bought for the machines and it's top notch

Thanks for saving me 45 min on phone! I called customer service and they are all in a meeting learning how to deflect all these calls. Ultimately, 6 months is unacceptable for repair of a new vehicle that was purchased for intent to use it!

@@davidrose378 Sitting on the phone waiting....45 mins. yeppp, that is pretty annoying to say the least.

The only other thing I can think of is they want the customers who already have them to be fixed 1st. You should be able to go to any Kawi dealer.

@alaciaknight7836 are you wanting to buy one or gettin yours fixed?

@@ruthoutdoors bought and paid in full in March 24 same mule as yours. received the recall notice in April 24. Dealership told me it would be months and they still don’t know when parts will be available. Just got off the phone with Kawasaki who called the same dealership. Now I can bring it in today and have it fixed in 30 minutes 😂

@@ruthoutdoors reading others comments from your videos and it made me realize I need to call Kawasaki because the dealership is lying lol.

@alaciaknight7836 they also may not be informed or misinformed. My dealership didn't know that there was a recall in place until I told them. What mule do you have?

I hate that for you. That stinks. It's mind-boggling that kawi only has 1 person to answer phones. I can't understand that. I'm guessing only one person. It's the same girl every time you call. I'm starting to get frustrated. I'm really hoping that in the next couple weeks they have a solution.

That's a good question. Kawi makes a rubber mat for the bed. I ordered it. I should be getting it this week or next. I'll test that out and report back.

Is that the dealer that has ignored you?

Westfield Power Sports Westfield, In. THEY SUCK..

Well, that's why I am thinking this is going to be a computer flash and this thing should be good to go. From hear/say it takes 30minutes to fix it, but who knows. I have 24 hours on mine and it's a blast and a work horse. I looked at all the sxs out there and watched countless videos and reviews and I kept coming back to the mule. I purchased a 3 inch lift for mine and I am dying to install it with a little bigger tire. We are waiting on a government agency to approve kawasakis fix which is bull shit. I think you would be impressed with the mule, especially if you do any outdoor work ect. The model I have has self leveling shocks on it which is pretty cool. It''ll come in handy when I load the bed with deer corn.

If it is just a mater of reprograming the computer , you would wonder why they would need government approval. Does yours run rough or badly in any way.@@ruthoutdoors

@jeffglasman19 nope, mine experienced an issue. I do believe that now, after the fix on startup it is going to be a bit different.

Half price, that is probably a good idea.

i received the same letter i believe there’s more going on and there not telling us . they are worried about Law Suits!! don’t start it ?? push it on a trailer! we all need to get together and start a law suit!! in the meantime i’m making payments and i can’t use my mule ! not happy . anyone have any information please share. thanks

Liked and subscribed.

That is a great question! This is interesting. Maybe they have a certain amount of time they have to report to them in. I am going to look into it. I wish they would just give us a weekly update or something. When I called my dealers service department, they had to look it up. I would have thought they would know all about it and would have given me the heads up right away. Things like this bother me, in my job I don't get to look stuff up...I better know what I am doing and have the answer.

@@ruthoutdoors They said they would give a bi-weekly update. I have had 1 update since I got my letter.

@@jimronchetto8592 I haven't gotten an update yet. Did you get update via email or regular mail?

I have 20ish hours on mine. I am at the same point. I have all the oil change stuff here. If I am going to do the oil change I have to start and warm the engine. Unfortunately for me I am not starting mine and taking the risk. I know others are I just know my luck and the damn thing will shit the bed on me.

New letter; They're giving us a $500 credit for accessories after a repair has been completed.

The Pioneer was great. Shorter wheel base so you won't bottom out as easy. I wasn't a big fan of the back seats. They were a little uncomfortable for the older folks to sit in. In 5 seat mode it didn't have a bed. I found for what I do I needed a bed full time. I will say....it never failed. Honda is strong. That 6 seater looks nice. 5 seater was to small

@@ruthoutdoors Thanks so much for the quick reply. Appreciated your video and look forward to your next installment. Nice job!

I just sold my pioneer 1000 5 and got a mule just like his the mule is so much smoother in every way

Synchrony Bank. 3.95% for 5 yrs

I thought I did in one of the other videos.

My apologies. I do believe I posted photos in response to a question in one of the videos. The problem is a combustion issue. The "where" is within the intake manifold. So Kawi says. The "why" is what we are all waiting for. Your air intake is where the air comes in feom ambient air. Lift your dump bed and find the air intake. That piece goes to the throttlebody into the intake manifold, which then goes to the cylinder head. Somewhere in there "I'm guessing," is a fuel/air mixture issue. I am not sure. Those first couple pieces should have the same diameter to make the air flow freely. If not, we'll then maybe there is an issue. We don't know until kawasaki says we know. The problem may not exist there, and it may exist in the injectors. Too much fuel? To little fuel? Many variables to consider. When I get a chance I will point to where the issue may exist.- Ryan

ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-SUWoc6flBBk.htmlsi=X42vNVI2RRI7IGsL

Synchrony. 3.95% for 5 yrs

As a major company I too feel Kawi will right the wrong. When, is the question I think most have. I am sure they are diligently working on an answer. My lease is 5000 acres, it's a long walk with no sxs and my chevy won't cut it on the trails.

I know. I'm trying not to be upset about it. I've got high hopes for this fix. I had a pioneer and went from that to this. Your right, the cab is the best. It's comfortable too. It's great for the rear passengers as the seat sits higher than the front. Easy for my 74yr old dad to get in and out of.

I have been educating myself on this process.

I agree on the lawsuit route

This is what the recall says when I put in my VIN. 2024 Mule Pro-FX, PRO FXR, PRO FXT 1000 STOP SALE - RECALL. It's the new twin cylinder 1000CC Motor

Thanks for the response, hopefully they come up with a quick solution.

We are reaching out to you with an early update to our bi-weekly email notices. Kawasaki has announced a customer appreciation program to customers of our 2024 MULE PRO-FX™, PRO-FXR™ & PRO-FXT™ 1000 models affected by the stop use request. The letters are being processed for distribution now. We at Kawasaki appreciate your patience while we continue to work on the repair to get your Mule up and running again and back to service. Once further details are made available Kawasaki will issue the recall bulletin, a letter will be sent when available. We will send another update with any additional details on 5/31/2024. If you would like to be removed from this list please reply unsubscribe This address will not be monitored for responses. If you have questions, please contact Kawasaki Customer Care at (866) 802-9381 (toll-free) between 7:00 a.m. and 4:00 p.m. PT Monday through Friday. Please have your VIN ready when calling. You can also reach Kawasaki Customer Care via online contact or chat at www.Kawasaki.com through the Owner Center->Kawasaki Support. Details of the letter are below. You will receive a copy for your records

This is an email I received today. I also got an attachment that stated they are giving us a $500 voucher towards accessories from the dealer after the issue is fixed.

Watch my last video I posted a couple days ago