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The thing that gets a one star from me everytime is when people act like I'm a lowly driver. I am a stranger who's come to do something nice for you!!! DO NOT ACT LIKE YOU'RE BETTER THAN ME!
I give 1 star to people who ask me tons of questions like I'm their personal tour guide. I live in a tourist area so people think I'm an information booth. Also instant one star when they ask how much I make or if I drive full time. Lol
When you tear rubber out Honda doir frame throw in back seat ..worst ride belgerant drunk . Luckily got to Scottsdale my next ride helped me get back in . . Had not popped back in.he been charged . I'm pretty nice after hearvthis videos. Uber Pets here I'm good seat covers dude .
Slamming the door on purpose, arguing with me, vomiting inside the car and not apologizing, distracting me until I have unable to drive the vehicle safely. Smoking tobacco or marijuana, causing a near miss, hitting me, or being super rude and disrespectful is automatic kick out. Something like not saying thank you as the only thing they have done wrong would be a 4 star review because that’s only just a little bit disrespectful. If they vomit inside my car and sincerely apologize they can still get a 5 star rating but they’ll be charged for the cleaning because accidents happen. For making me wait, I dock a star for making me wait over 90 seconds with an additional star docked every 60 seconds and cancel ride after 5 minutes. Going off GPS is a Star docked every turn. Vaping without rolling down the window is 2 stars docked for low powered vapes and 3 stars docked for high powered vapes. If they are already at 1, and they pushed me again they are getting kicked out.
@Michael Pfeffer Waiting for someone that doesn't respect their drivers time isn't going to make you successful. Canceling the ride and picking up a respectful person will!
Let him do what they won’t do find you an old car or an old suburban and make that $20 tip each market is different but I ain’t giving anybody five stars because I only pick up five star custom special driver’s living in the bubble
@@chris.coffin I understand your car but in the tos it says that a passenger can be banned from the app for doing that. I personally don't allow because I've had passenger rate and report me for smelling after I use to let people do that. What you allow one passenger do affects how the next one rates you.
I'm a passenger, not a driver, and I try to do all of these things. However, sometimes the pickup areas at airports are large and occasionally I find myself in the wrong place. Usually we text or call each other and resolve this, but it does take some time. Please forgive me for this, especially when I'm unfamiliar with the territory. I appreciate all you and your compatriots so. Thank you. 🙂
You’re very welcome. Sometimes getting through the airports can be really challenging-especially the huge airports like O’Hara, LAX, etc. I’ve been driving for about 6 years now and 99% of my rides go smoothly. I understand there are concerns on both the rider & driver sides. However, I personally think this guy is being a little TOO critical of his passengers. Just because someone doesn’t say thank you when they leave doesn’t mean they deserve a 1 star! Sometimes people just don’t want to talk. As long as they are courteous and quiet I’m ok with that. Let’s not come down on people so hard. Geez.
I’m a driver and I can tell by your comment that you are sincere and we as drivers do understand that in airport and events etc… it’s confusing even for us drivers so we descent drivers do not mind the wait on those trips especially when the passenger communicates. We only don’t like to wait at residentials or restaurants. Residential cause there’s no excuse to be late. Restaurants are usually in hot areas and it’s hard to wait and block traffic especially in downtown
You should find out where the pickup area is before you request a ride. If you request a ride and then wander around the airport looking for the pick up area while you’re driver is sitting there waiting you are an idiot.
Thank you. Calling/texting your driver is the right thing to do. I understand a rider might not be familiar with the airport, but I see it everyday, so calling or picking up when I call wouldn't affect your rating with me
While I agree that these things can be disrespectful, I feel like some of them are pretty petty reasons to 1* a passenger. Maybe it's because Green Bay isn't the busiest market, or maybe I'm just averse to receiving retaliatory 1* ratings myself, but it takes A LOT for me to 1* a passenger. Basically, it boils down to "Were they bad enough that I am unwilling to give them a ride again?" If the answer is "yes," then it's 1*. Otherwise, I give everyone the benefit of the doubt.
the dude in this interview attitude gives me unhappy vibes with the way he is talking. the way he got angry because of the dog hair and not even caring if a person was late to the curb and still apologetic knowing it was their fault is just silly.
You forgot to add a big one. Adding a stop without consulting me, the driver. If it's a liquor store on the way to the house it's fine, but some of them add the return trip even if the trip was 6-7 miles, 25 min. I don't want to go back to the same place, or I don't want to spend another 25 min with you
Love drivers like you. I hear about it from the customers and when I have no issue with added stops (probably because it's our job to take them where they need) I always get a larger tip for not being a whiney bitch.
@@MyXyle666adding a stop without asking, will cancel a fare you've accepted, once you've started the current fare. Which costs us money. And it's not our job to take riders wherever they want to go. If I accept a fare, our agreement is I'll take you to the location(s) initially agreed upon. And if something happens along the way, I can absolutely cancel the fare, even if the rider did nothing wrong (not something you'd want to make a habit of, but that's your right to do so). For example, a rider wants to change & go to an area I'm not comfortable with, or they want to go an hour away from the original destination. We're not obligated to accept those changes
I have all of those and worse, but I have never given a one star to a rider. I do a little verbal jujitsu, they get the point and I move on with my life. I drive days and nights. However, I did cancel a ride for a bad attitude during the pickup.
You should text pax on your way to them, then cancel if they're not at your door within 2 minutes. If enough drivers respect their own time and cancel, lessons will be taught, and this won't be a problem. Cut Uber out of this. Uber is not your friend and won't care about your time being wasted.
Also, I hope you mean normal pets, because you do have to take service dogs. It's the law, with severe penalties. Service dogs are such a rare hassle, some people deny them out of stupidity.
@@gondola8539f you do that you don’t get paid the cancellation fee. You literally just drove to the pickup for free. Uber has started offering more pay if you wait past the 7 minutes
I also feel that riders should be REQUIRED to give a valid reason for giving the driver a 1 star!!! I firmly believe that there are riders out there who see that you have a 5 star rating so they purposefully give a 1 star just to reduce your good rating!!!
Right I was rated a 1 for not being ‘polite’. At the time I had a total of 50 rides completed all 5’s with compliments of professionalism and a pleasant ride. The 1 star was bc I didn’t cut through a parking lot & she slammed my door. Of course I gave her a 1, but interestingly I stopped receiving consistent high tips once my 5 star rating dropped … all bc of some temperamental rider
I leaned not to take an Uber while in Atlanta. My 5-star streak was ruined during a weekend get away. One Uber driver gave 1 star and the other gave 2. They didn’t have to wait, we track them in the app and wait outside as they pull up, no food, no unwanted dialogue AND they got at tip (in the app). Next time I’m in ATL, I’ll drive my self around. I wish I could have went back in the app and taken my tip back.
@Lawrence Hill when your rating drops below the 5.0 you start getting match with passengers with bad ratings that normally make any excuse to get a free ride.
Uber and Lyft wait to process the stars (usually after 5trips) before they add it on. It probably wasn’t the drivers that you thought it was. They do that for retaliation purposes.
The people who literally smell like they haven’t showered in a month and force me to have to drive around with my windows down to air out my car in 5 degree weather! It’s not fun!
I am so blessed most of my drivers get my bag out of their trunk for me so I do not have to guess how much force I need to use to close a trunk that is unfamiliar to me. And I tip 25-30%, sometimes more, for all drivers who get my bag for me. 99% help me with my bag.
PASSENGERS should be ready when the driver arrives. If you're not ready don't request the ride. Don't request the driver to be quiet, if you don't pay their car note just get where you're going. Don't get in someone's car and don't speak that's rude. You want their help but can't be polite. They don't need your attitude in their car.
My two worst riders were, a gentleman that had waited an hour for an Uber, and screamed and hollered at me for two blocks, and I finally pulled over and throw them out. Then I had a lady tell me that I didn’t know every street in my town that I shouldn’t be doing the job so I told her if you like the way, I drive there’s the highway and I threw her out.
My worse 1 Star Rider was. Dude gets into my car drunk of course and doesnt say a word. He reaches out and grabbed my beard. Me: WTF are you doing? Him: i like your Beard! Me: what makes you so entitled do wanna do that to someone? Him: Silent Needles to say he is no longer on the Uber Platform. They banned him when i reported the issue. Ive given over 25,500 Rides and can count on one hand my bad experiences.
I'm pretty generous with my five-star ratings, but there's a few things that are an instant one-star for me. My biggest pet peeve is when passengers slam my door. It's totally unnecessary and just pisses me off. Number two is smoking a cigarette (or something else) before getting into my car. I mean, like, right when I pull up, I see them take a drag and then put it out as they get in. I hate the smell, and it's rude.
Slamming a car in most cases is an accident. Relax...if it did not damage your car let it go. If things like that piss you off, you need to find a job that doesn't involve people.
@@wt9767riders associate smells with the driver, not the previous rider. So if you get in my car smelling like smoke, now my car smells like smoke. It could get me a low rating of it's cigarettes, but if it's weed, now I have to spend a few HOURS sitting out my car, or hope the air freshener works, so I don't get reported for smoking weed, and fired. That 💩 absolutely matters, you're playing with people's money & you should control your habit. Junkie
@@kenodonnell4313if enough people slam your door, one could break the window, I've done it & seen it happen. It's not a matter of needing to find different work. If a friend slammed your door enough, you're going to address it. It's a similar situation here. The agreement isn't treat my car like 💩, it's I'll take you from A to B, and leave my car like you found it, or you get a meaningless 1 star rating
Riders who try to be the navigator are the worst. They don't realize or care that you need to take a certain route to make it to the next rider after them. Uber's route planner is pretty good most of the time. If it knows you have another ride waiting on you after the one you're on it will tell you which route to take so you make it to the next rider in time.
@@IvanRubinI agree, that goofy app gives the dumbest directions sometimes. But I also agree with OP, side seat driving, or the "I know a shortcut" crowd, are the worst. Yeah, let's take this shortcut to this secluded area. What's the worst that could happen? 🤣🤣
I have one starred a few people who were picking and biting their nails and then just flicking that shit in my car. Then after I offered them a paper towel to clean up their disgusting skin and nail waste they refused it. I want people to feel comfortable in my car but you're not on your couch at your home. Please act respectfully.
I've stopped checking my rating for the last couple of months, because Uber passengers can be two faced a lot of the time. I rate passengers 1 star if they've been disrespectful and 4 stars if they're late, but have been apologetic after for it. People doing this gig are seen as someone not worthy of respect by members of the public in my experience.
No one needs 7 minutes to get to their Uber. I wait 4 minutes and then move on if they have not appeared. Having to wait for another ride should be a lesson to them, but who knows?
I was on my way to pick up a pax about 5:14 this morning. I had an estimated 4 mins to arrive at pickup. I get a message saying, “I need to get there by 5:30. Just giving you a heads up.” I canceled. They should’ve planned ahead.
I get annoyed not mad when they make me wait but when Uber gives me the OK to cancel the ride, I’m on it! Even if I see movement that there finally coming out , I collect my cancellation fee and move on!
How do you write them up ? I only see a generic reason why you chose a 1 star rating, but you never get tell your side of the story as to the exact reasons.
Hello my name is Brian Campbell I am part time Uber and Lyft driver in atlanta Georgia I have passengers one star rating if they slammed my car door and not allowing to use my gps back seat driver.
I hear ya! I have gotten sick from infected passengers. Picked up a woman from a hospital who described her ordeal at the hospital for the last few hours. Then, as the ride is about to end, she announces that she will get her COVID test results in a few days. I wanted to bludgeon her right there and THEN! I am so glad her health and well being were much more important than that of mine, my family and anyone else who would be getting in the vehicle after her!
Mothers with small kids. Had mothers bring kids in onesies, allow them to walk around on my back seat when they've already been walking about in the dirt.
I don’t move my car until a child is buckled in. If they become unbuckled I stop my car. If I have to wait more than a minute for a child to be safely restrained I cancel the ride.
@@majornightmare2 not while driving, this was at destination, Mom standing outside, child walking back and forth on my seat for several minutes, I really wanted to grab that kid but I knew that would be trouble. Had another kid walking about when loading, didn't realized mom had her walking about in the dirt beforehand.
I’ve been driving Lyft for two months, and I’ve only had to decouple myself from two riders. The first one was because he smelled like he hadn’t showered since pre-Covid. The other was because he wouldn’t put on a seatbelt after I asked him twice.
Actually the mistake was starting the ride before they put on the seat belt. I won't even start the ride until they put it on, not just bc if I get stopped, I can get a ticket bc they're not wearing it, but if I have to slam on the brakes & they get hurt, I'm liable. So if they're BSing with the seatbelt or they give pushback, I cancel & they can't give me a bogus rating
Dude I hate when people get in my car smelling like they just smoked weed. I work for the state and my vehicle is subject to search if the dogs hit my car. It gives me a headache and it’s not hard to put on some cologne before you hop in.
I totally agreed with you! Uber should giving the riders only 1 minute not 7 minutes. If the riders are not ready they shouldn't press the bottom to order uber
@@DeviIotte Given that OP is taking about riders being ready, how does that apply to drivers messing up? And I know drivers are far from perfect, but I'm asking as it relates to being ready, and specifically with rides, not food delivery
Hey folks! 👋 UberX/EATS driver here. I have to say this guy's 1 ⭐ rules are, Imo, pretty damn bougie. Personally, I have only given like 3 passengers a 1 ⭐ rating out of over 500 lifetime trips. First, with the headphones rule, dude, not everyone has headphones with them at the time they order a ride. There are so many reasons why (I.E. lost, dead, or recently broken, and just haven't had a chance to replace yet) So, this just seems really judgmental, and an unreasonable expectation. Also, sometimes people need their volume loud because they may have hearing trouble (not just old people have this problem) If they want to have a conversation on speaker phone, or play videos on their phones, to distract them for the ride it's their prerogative to do so! It's pretty messed up to 1 ⭐ someone for that. About eating food and feeling like you're basically entitled to a "thank you" by every passenger. I mean, yeah they are in YOUR car, with a service YOU provided, but they paid for those services with THEIR money. It's not their obligation to speak to you. They may not feel well, or are pondering some life events they are dealing with and just not thinking about it. Dude, nobody is perfect people make mistakes. My job is to provide a service. Get people from A to B. If they are snacking and forgot something in the car (left a mess) It's MY obligation to keep my car looking presentable not my passengers. Ues, they should respect your property and try not to spill/leave trash, but accidents happen. I don't think accidents should be 1 ⭐ed. Maybe 3 or 4 but not 1. The ONLY reason for someone to get a 1 ⭐ in my car is, you have to be downright just plain mean and disrespectful, like name calling, yelling etc. Imo, you just seem to be micromanaging your passengers.
You want to get a one star from me? I’ll tell you how. You live at the end of a long, dark, country road. I finally arrive at your location, there’s not another house or soul around. You see my car, you see me, you can see my license plate, and you still have the audacity to snottily ask me, “ who are you picking up?”. Who the hell ya think I’m picking up? You think some random axe murderer knew you were at the end of this road, and purposely came out here to get you? Please, don’t take yourself so seriously. 1 star, or better yet, I tell them I’m for someone with a different name, they say it’s not them, and I say, “ oh well, see ya!” Have a nice time waiting a half hour for another driver.
Food in the vehicle, absolutely not! I've been burned too many times, people are too disrespectful. You want to eat go to the restaurant and eat but you're not eating in my car. Alcohol absolutely not This is not a limousine I don't have a license for that. The worst one star was a young lady my last ride of the night, they gave me $100 tip to wait on her because she was waiting on food. She did not eat my car however she was so drunk, that I offered if she was feeling sick that I would pull over for her. She thought she was going to be slick and hang her head out the window by the time I realized what was happening there was puke inside the car on the wall on the ceiling on the floor on the back seats, on the rear lift gate, this is a third row.
The noise in the back seat I dont mind. Being late is common, People seem to think that we are their "slaves". We are to sit, waiting patiently. They are shocked when they learn they have to PAY us to wait there. I informed a few, asking.. Did you know you pay for me to wait for you? They were like NO! when did that start? I said after the 1st 2 mins. Then they think I am charging them, but I informed them that Uber does this and its automated. I am a night driver.. I had a Barracha in my car, her bf gave me a nice tip, said get her home safely. I told him I would do that. she was quite subdued for a while, then suddenly after I got on the freeway, she took off the seatbelt and nearly cracked the window by hitting it so hard. She started yelling me to slow down. I told her I cant, am on the freeway. She threatened to punch me in the face if I didnt. I speak spanish fluently so I was telling her to calm down, I would get her home safely. That made her even more angry. How dare a white lady speak spanish to her? she called me a "Fake Mexican" repeatedly. I finally did get her to her home but she didnt want to get out of the car. I told her I cant take her to my house, she must get out. She told me get out.I did. I took my purse,keys and phone and dialed 911. I showed her this.. she finally got out. but not without making a mess, smashing food all over the backseat. I filed a police report and contacted Uber. I got a $40 clean up fee..
I'm sorry about your experience. Being "borracho" is no excuse for being a "puta"! That ride should have been canceled. I hope you got a fat tip from that schmuck who dumped his date/girlfriend on you.
@@bcandyolsen8077 Thank you! He gave me a $10 bill after he seat belted her in. I got a $40 clean up fee from Uber plust the ride fare, so a total of about $60. I did fear for my life while on the freeway.. If she had punched me, I could have lost control of the vehicle. The thing is tho, how I am with my riders.. I dont want to drop a very drunk female off randomly. She could get abused or raped. I agree that they dont need to be putas! I have had many drunk people in my car that were just grateful to get a safe ride home.
I drive nights, I suggest you never drive nights. All these things are common practice for night riders. As long as you don't slam my door or be outright disrespectful. You're getting a 5 star. I also smoke in my car so I let passengers smoke/vape in my car. I also let people eat in my car as long as they attempt to clean it or throw me some cash for the vacuum. Mostly tweekers get 1 star so I don't get them again.
Sadly I give almost all of my passengers 5 stars. Not anymore, I am going to start rating them as petty as they rate me. Apparently there are alot of scumbags who just give low ratings to a driver for the fun of it. I wait for at least half of my passengers. I frequently send a message to them saying I have arrived. I occasionally blow the horn. I get alot of passengers who scream into their phone and think nothing of it. I have always given 5 stars to almost all of my passengers, but like I said, I have gotten less then a 5 star rating for reasons unkown to me, except 1 said I was speeding, which I always do 5 mph over the speed limit, and 1 gave ma a 1 star rating for telling me my next stop, but it wasnt in the trip request and since they got rude about it, I simply drove them to the destination in the trip request. I am tired of giving passengers the benefit of the doubt only to have them screw me over by leaving less then 5 star rating for me. I was once told if a driver or a passenger leaves less then 3 star rating, that they will not be paired again in the uber app. Does anyone know if this is true or not ? There are some passengers I would rather not pick up a 2nd or 3rd, etc time.
Driver in Las Vegas 1. Rude 2. Slamming trunk or door 3. Leaving candy wrappers and the such on the seats and floor 4. Trying to ride without a car seat for your baby 5. Parents calling cars for a minor child 6. Not putting the correct drop off location and expecting me to take them without changing it in the app 7. No gate code 8. Non service animals 9. Talking in a sexual manner towards me 10. Telling me how to drive Vegas is total trash
I'm in the Bay and I've experienced all of those except #4 - I'll cancel #6 - after I verify who they are (which I always do before letting them in), I always verify where we're going #8 - you can legally ask these 2 questions 1) is the dog a service animal, required because of a disability? (The ADA indicates that as a rule only dogs or miniature horse can be service animals) 2) what work or task has the dog been trained to perform? #9 - I'ma handsome dude, sexy even & no one objectifies me 😡 jk, if you're a woman, I know that can be creepy AF #10 - I've had people try to tell me what route to take, but if they wanna critique my driving, they can walk
College kids on Mill Ave in Tempe. Always theres 1 who's super drunk, & its their birthday. All six pile in my Dodge Grand Caravan, no problem. Ive had to pull over so the birthday girl can hurl... ive had Scottsdale college kids leave a piece of gum on the most rear seat. Who does that! Like you didnt know while talking that the gum left your mouth? Sheesh!
Bruuhh I can't believe so many people have these weird ass car rules! Like, seriously? No singing loud? TF?!🤨 Like, is it really that bad for people to have a little fun during their, otherwise monotonously quiet, car ride? Shit I'll sing loud with you! Another one, adding extra stops "without consulting the driver." Like, again, seriously?! You are getting paid to drive them! The app gives them the option for a reason! Drive people places, that's what you signed up for! If they add a stop mid trip, and its going to put you out of your way, or interfere with your schedule, you can just cancel the trip with them and let them get a different driver.. It's not like you are required to accept a ride or even mandated by the company to complete every ride 'without exception'. That is literally why that red button is there! 🙄
The problem with adding stops without asking first is, I might have accepted another fare after they've gotten in the car. A fare that might pay really well and/or take me to an area I want to go to (either home or a busy area). But once they make that change, it cancels the fare I just accepted, costing me money. And the agreement is, I take you from the point A to point B you originally specified. If you want to change, that might be cool, but it's common courtesy to ask before you do it. I've never had a problem with singing out loud tho
Recently got fired from Uber cuz some woman gave me a one star rating and said I made comments that made her uncomfortable when we were talking about pets and cat food...woke up the next morning mad and 😢 cuz they didn't even try to investigate my side of the story and when I gave them the story and asked for what was the disparaging comment I was rewarded with crickets. I later learned that customers can claim a refund of their trip if they review bomb you and it fell under harassment...
Did you have a dash cam video proof? It sucks that it comes to that but I installed one the first week I started and it’s come in handy a few times since I started driving.
I rated a passenger 3 stars and I was being generous. He was late about 10 minutes, but since we were out in the middle of nowhere, I decided to wait. He was rude, never addressed me (hello, thankyou, etc.). And I also assume he gave me 1 star for 'ignoring requests." I think I will be less generous from now on.
Unless it's a really good fare, I don't wait past the 2 min. Even if they text me & say they're coming, I don't respond & once that 2 min hits, I bounce
I got a request for a ride today I noticed they had a 4.45 rating I don't know but just to be a driver you have to have at least a 4.6 I'm thinking they need to be deactivated
You don't have to take pets or support animals. You are legally obligated to take service animals. But you can ask these 2 questions 1) is the dog a service animal, required because of a disability? (The ADA indicates that as a rule only dogs or miniature horse can be service animals) 2) what work or task has the dog been trained to perform?
When a person is sucking the last hits off his cigarette as if it's life-sustaining, while he's opening my car door, then gets in and reeks out my car. 1 Star!
If I see you smoking when I pull up, I'll confirm you're the right rider, then let you know I have to cancel bc of the smoke. If your car looks like it could be a rental, you could tell em that you'll get hit with cleaning fees, to minimize confrontation
I have one starred for alot of the same stuff. But this work has definitely taught me that I'm not gonna like every rider so I really enjoy the ones I do. And most of the stuff that used to bother me is now not a big deal compared to the truly scary moments with unstable people. A mess with a good chat is nothing.
The worst 1 star passenger was a family who got off at the airport and I had to take them to the border of Mexico. It was some Dad, Mom, and her 2 kids. Their kids cried the whole time. The line for the border was backed up about 2 miles due to the holidays. The lady asked if I could go off road into a ditch, go around the line, and cut back in. I said no and that this wasn't an off road vehicle. She continued to asked the SAME question another 4+ times. I told her NO then I eventually stopped answering her. She continued to ask if I would drive off road and to the border. She then said, "Since you didn't answer I can assume." I said their ride ended and put their stuff on the sidewalk. The guy started loading it back up. So I sat there till they got out and walked with some family down to the border. The guy waved me over before they left and said if his kids weren't there that he'd tone me up because I disrespected them. I laughed in his face and walked off. Buddy you aren't the victim here. You're weird wife asking me to ruin my city car to cut in front of people, in an area known for gun violence, to get you all across the border sooner is beyond unreasonable.
Some criterion I use is overall attitude, but honestly it’s before they even get in the car. I can tell if a customer is not going to be worth picking up again. One thing that especially bothers me is when a customer doesn’t report the size of their party. Yes I may have 4 seats but I want to be able to manage my expectations and Uber doesn’t require this so it’s up to the customer to be transparent, they can disclose pax but they usually don’t think of it.
I get what you're saying, but that doesn't bother me. I can take 4, if some/all of those 4 are big, either we make it work, or they can call an XL. But I won't take 5+, bc I'm extra strict on seatbelt usage
You're way more forgiving than I am. Despite the fact that I have a 4.96 rating, I have been burned and stiffed on tips more times than I can count. People ask all the time for special favors, and always promise to "get me on the tip", I do the favor and then they stiff me, so I give out one star ratings like it's cool. You're either getting a 5 or a 1 in my car.
@@Sarahizahhsum you are absolutely right! In most matters of life I too take the "it's nuanced" approach, BUT I'm also a big believer in getting what you deserve. I mentioned earlier that I have a 2.96 driver rating... Guess what that consists of.. I have 262 5 star ratings and 2 1 star ratings... Riders see me in black and white so I return the favor.
If someone says to me they will give me a big tip on the app, I assume at that point, I'm not getting a tip at all. People lie...don't put that expectation on them, then you won't be disappointed when it doesn't happen.
If it's something I'm expecting payment for (e.g. I had a guy ask me to take him to in & out on a sat night & wait) I tell them cash or cashapp. I don't trust them to tip in the app. And if there are multiple riders & they ask me to drop someone off at a different place, I Google the address & if it's farther than they indicated (it ALWAYS is), same rules apply, or add the stop
Some of your reasons are valid but giving someone one star because they didn't say thank you to you?? Was their ride free? What love didn't you get from your family while growing up? On top of that, maybe that person gave you 5 stars and a tip after they left your car when you had already given them one star for not saying thank you. Of course if someone disrespects your car or is rude to you, they deserve 1 star but if someone is in the back of your car minding their own business and letting you drive why do you feel you're entitled to that thank you at the end?
I'm totally new to Uber (as a rider) and recently had to take it several times to drop off and pick up my car from a nearby car repair shop. However, I know a lady who does not drive and would like to use Uber to do her shopping. So I have some questions. Would it be possible for her to deal with just ONE uber driver during the whole trip? He'd have to pick her up from home, take her to the store, wait for her for about 30 minutes while she's shopping, then help her load her car and drive her home? Or she should get a ride to the grocery store, do her shopping and then get another Uber ride? I remember that some taxi drivers were quite happy to wait for their fares as they were shopping or having dinner--after all, they WERE paid for the wait time. What about Uber? Are they paid for such a wait time? Is it possible to somehow communicate the situation with the driver before the ride? I'd appreciate your comments.
I have never done any of these. Couple times “Crap, forgot my wallet.” RAN in and got it. Always tip. Always thank you. Never vomited. Never swore or been rude. Why the hell do I have a 4.75? I’m going to start leaving YOU guys 1 star ratings instead of being nice and all 5 star, and giving you the benefit of the doubt. Also, one of them lied about having my 1 day old phone. Phone was still on, drove an hour and a half to dude’s house. Said I’m not leaving without my phone. Happy to call the cops. Nice neighborhood. His wife brought out 5 phones. “Is it one of these?” 🤬 Respect goes both ways…
I agree with you on all your reasons and have had all those happen. I've had people wait til I arrive then call me and tell me they don't want the ride and say just cancel it.
I tell them they have to cancel on their end or I’ll have to wait the 5-7 minutes to get a cancellation fee. I refuse to mess up my stats because they decided they didn’t want a ride when I get there.
1. If they sit directly behind me. 2. If they stank. 3.If they speak to me as if i'm some type of butler or some shit. 4. If they talk too much. 5. If they are staring at my phone. 6. If they are staring at me through my mirror. 7. Requesting stops. 8. Slamming the door. 9. Pinning the the wrong address then coping an attitude because they had to walk. 10. Being amongst a crowd of people upon arrival and not making it known that they are the passenger. As if I know, wtf you look like.
Solid list. #1 is hella problematic. Sit yo goofy @$$ somewhere TF else. Good point #4 do you mean if y'all are having a convo? #6 I feel you, but they might not be staring, they might just be looking ahead & it will look like they're staring #7 are you talking about making changes without asking first? Bc that's an automatic 1 star from me #9 & 10 makes me wanna beat folk up And I would add speakerphone
Good point on those that don't say thanks on the way out of the car. Anybody starts bitching about me as a driver would be slammed on the breaks, pulled over to the side and I would loudly tell her to GTFO NOW!
I can understand all of those annoying situations and I myself have experienced all of those things including a shrieking baby... Like one of those decibels that makes you wish you had construction site ear covers of some sort. The sudden vaping smell or the weed smell or late getting into the car and then you get the heavy weed smell. But my thing is that because I am in an area where sometimes the ride or very scarce it is hard to reject a lot of the rides for fear of not being able to make certain bonuses or Quests in those times when I really need that one or two more passengers to fill the gap.
I had a lady get in my car the ride was only a mile.. she shut the ride down and refused to get out of my car. She said if I didn't take her she would call police. It was so short I just took her.. lyft gave me 2 stinking dollars for my trouble.
I always were 5 stars as a rider for almost 10 years in a hundreds of riding, I always wait at the curb, never made any driver waiting for me, never talk on my phone, so sounds at all, always greetings them and say thank you after a riding is done. Also I always give 5 stars to drivers. Yesterday I requested a Lyft, driver was talking in a cellphone connected to car speaker, so loud using swear words, but I didn't complain, suddenly a heavy rain starts, what make the short riding taking too long. After riding is done, I said thank you and hop off. I rated him 5 stars and all compliments. He gave me a low rate. Why? Because the rain? I didn't control the nature. This pissed me off! I wish I could change my rate for him. Drivers should be more respectful to riders too.
When they order Ubershare and want me to stop at dunking donuts so they can grab food. That’s a automatic 1 star specially when you’re being demanding. Trying to short a driver in every way
When i book rides on the UberEats app, it doesn’t give me the option to tip the driver when the ride is over. That’s probably one of the reasons you dont see tips. You need to complain to corporate for them to allow tips on the UberEats app! 🤷🏻♀️
I think some of them are just grumpy because I received 4 one star ratings for no reason. I’m always on time, say hello and thank you, am quiet and don’t talk on the phone, etc. Makes me not want to tip any of them if they’re just gonna rate me one star in exchange.
Nobody eats in my car, and drinks without lids do not come in my car unless it's water. No dogs EVER come in my car unless they have one of those dog bag things or a kennel.
I feel you, but I don't allow any drinks without lids. Too many potholes/rough roads to trust their ability to not spill. Plus, in Cali I can get a ticket if I get stopped & they have booze (even with an active fare), and I'm not smelling/sipping drinks to verify
What are you talking about? Fare price is high for passengers, and has been high since the pandemic. It's just that Lyft increased their take rate to over 60% now. Both rider and driver are screwed over a barrel with a rusted knife. Thanks to everyone who voted for Prop 22 to make this happen in California, and for this RU-vid channel to push Prop 22 with lies and deceit.
I’m able to tolerate all of that and I think that one star is a little extreme. But I will give a one star for people that slam my doors or leave a mess. I can’t really think of any other reason.
I don't have a problem with alcohol & pot users, but I've had to stop driving cause it comes out of their pores & the smell lingers. I don't want to get accused of using when the passenger is toasted
@@Lmb-ls5ylthe weed smell tends to linger, even with sprays. But if your car looks like it could be a rental, tell em you can't take them, bc the rental company will charge you a cleaning fee, bc of the smell. It diffuses tension & gets them out, so less time to air out
Does Uber do that? I know Lyft will unmatch me when I rate 3* or below; however, I think we drivers have to request to be unpaired from Uber passengers.
You’re overworking yourself forget about all that 1*2*3*5*whatever just let it roll go on down the road why even waste your time there’s still gonna be picked up by the next driver you think Uber is going to give you any money for a rating of a passenger it’s so silly just move along and let it go. You have to stop hating the passenger that’s giving you money for the ride ? If you feel that strongly about the passenger, just call Uber support tell them to unfair you with the passenger. You’re wasting too much of your time full of this crap I’m just saying.
Except for the thank you thing, which I think is ridiculous, bc nobody owes me a thank you, the rest is spot on. If you're calling an uber, either you're taking a short trip, or you need to get/bring your headphones, bc you knew you weren't going to be in your own car. And there's no acceptable situation for someone to be on speakerphone (call or media) in a shared space. If someone is on speaker at a restaurant, public transit, plane, etc they get side eyed. My car is no different & I always have music playing. So when people get in and get on speaker, it's rude AF. Loud conversations don't really bother me, but there are exceptions to that as well. Basically, it's not too much to ask of someone to be a decent human for the 10-60 min we're together.
In Cali it's 7 total minutes once you arrive. You can cancel after 2 min with no penalty (or cancel fee), or you can wait the extra 5 min & possibly get the cancel fee. Unless it's a really good fare, I leave after 2 min
Very stressful and dangerous job definitely in Baltimore. I’m Uber driver from 2012 and your points are pretty same as mine:disrespectful and not enough attention to my clean car.Recently one of them came to my car in painters uniform and couldn’t understand why his ride was cancelled by me.People coming and living car without Hi or thank you,loud music,conversation like in a kitchen with many unacceptable words definitely bad manners.The worst of them are requesting pic up in unsafe place,open doors on wrong side of the road with one way street and terrible relationships between people behind me.
Sometimes it is other drivers who order rides low rate other drivers. Picked up a pax who claimed she was a UE driver. Talked non stop from pick up to drop off. I missed my freeway exit bc she was showing me crap on her phone
Did you offer anything of value? Of course I love getting tips, but when I get tipped, 99.99999% of the time the only thing I offered was conversation & that was a 2 way street. No one's obligated to tip, we need to be applying pressure to have the companies pay more, not shake regular folk like us down
Some foreigner that demands me to drive fast to get them to the airport (especially in bad weather)will never get a 5 star rating EVER. Poor planning on their part, doesn't constitute an emergency on my part. THAT MEANS YOU NEED TO LEAVE EARLY.
Here's one and it's more a of cancel situation & I've had both when I started driving. If someone puts a drunk/incapacitated rider in by themselves, cancel it. Or if it's a multi stop & one of the riders is too far gone, make sure the drunk/drunker passenger is getting dropped off 1st. And if they say the really drunk person is getting dropped off 1st, but they're lying, I'll put the drunk rider out with them. Your drink friend is a YOU problem
I only give 1 star if the customer is behaving bad. My default "unmatch" rating is 3 stars. One situation i will give 3 star is if the dropoff location is unattractive or the passenger just generally seems low class--even if they haven't violated the terms of service...does anyone else do that?
Vaping, not even asking first. Smoking just before you enter the car, the weed smell. 1 star. You leave these Odors in the car, the next passenger will think I smoked in the car. I clean my car everyday to provide a pleasant ride to everyone irregardless of demographics. Just be clean n decent.
Good video. I think that Uber/Lyft riders are way underpaid. The rides are cheap. But some riders think an Uber/Lyft driver is their chauffeur. Their personal servant. It's just a ride share program!
I am usually a good rider. I tell the driver how much the ride cost & if I am using a discount promo. I always thank the driver & ask how your day is going. And I always tip 20 to 30 percent. The only time I have rated lower than 5 stars is when the driver has left an unfair bad rating. Your can, find out, who gave you a bad rating. Also, when I have left something behind in the car and the driver won't respond. I am willing to pay the $20 fee to get it back. If you ghost me I may track you down to get it back.
For me, every rider starts with 5 stars & any stars they lose, they earned it. Now there are some lesser known reasons I give low ratings, but all but 1, fall under common courtesy. Speakerphone Smelling like any kind of smoke Not covering your mouth when you cough/sneeze/yawn (happens a shockingly large amount of the time) Also the behavior of anyone riding with you directly affects your rating or if you request a ride for someone The one thing riders aren't aware of is changing the dropoff/adding a stop without asking me first. The reason is, once they get in, I might accept another fare & of I do & they change, it'll cancel that fare. Not to mention, if you wanna make a change, you should make me aware of that beforehand. But ultimately, just like some riders give bogus ratings, some drivers do as well. Also, how do you know you left something in the car? If you've lost it, it's possible you could've lost it anywhere. It doesn't mean the driver is keeping it
Totally agree with all of this vid. God I hate pax who make me wait, automatically your gettin 3 stars from me. The listening to video music thing sucks ass but I’am used to it, 1 star for sure. We really need to be more vocal about the 5 min wait time. 2 mins after arrival is more than enough, higher cancel fees will make this go away. It makes us less productive, which hurts Ubers bottom line as well. Waiting on ppl is less productive for all involved.
What hurts more 1 star or a 2 star rating? I hurs 2 star hurts more because a 2 star rating throws off the rating system more than a one star. I'm not sure if that's true or not.
1.People who put out a cigarette just before getting in my truck smelling like an ashtray. 2. People with poor hygiene. I don't allow people to eat in my truck at all. If they refuse to listen I pull over and cancel the ride. I do not care about my cancelation ratio.
If I see they're smoking when I pull up, I confirm that they're the rider, then I tell em I have to cancel, bc of the smoke. And I confirm EVERY rider, before I unlock my door. So they never get in, they can't give me a bogus rating, bc the ride never happened & I call/email driver support & let em know what happened. And if they get in smelling like smoke, but your car looks like it could be a rental (or is a rental) diffuse it by telling them the smoke will get you hit with a cleaning fee & cancel before starting the ride
Come work in DC, MD area. Soon enough You won't have no passenger to pick up because you will give everyone a one star. Almost nobody comes out on time and they usually wait till absolute last second until they come out.
I couldn’t agree with you more when it comes to being on time when the driver arrives and when a rider listing to something on their phone really loud! Like the man said bring your earbuds. I’m a laid back driver who isn’t to uptight at all but it’s some customers that really test your patients who you can’t wait to get out your car!
My worst 1* was a COVID denyer that cut in to me when we were still supposed to wear masks. He got almost violent and I had to use the emergency button. Super scary!
My worst: guy gets in front seat…with a pillow. Seriously thinking this guy was going to smother me. When we get to his destination, he’s hesitant to go in, giving off total creepy vibes. I felt like he was calling some young girl to make sure her parents weren’t there. Then he gets out of the car and I drive off…and his phone starts to ring. Every time I answer it they hang up without saying anything, and then the phone started to be tracked. Hell no.
All very valid reasons except for number 2. It may be your car, but you are the one providing a service. I am paying you while I am in your car and can listen to whatever I want. In fact I should be able to tell you to turn off your radio if I want silence. The good Uber drivers actually ask what I would like to listen to. I've had rides were the music the driver was listening to is plain awful. But I don't say anything as its really not a big deal to me.
@OutoftheBoxHome “Go into your own vehicle” is exactly the type of attitude I’m talking about. You are providing me with a service which I’m paying for. While it is your car, I am essentially renting it from you for those 5 min with you as my driver. You aren’t doing me a favour. This is the wrong attitude to have. When you fly on a plane, does the airline tell you “This is our plane, so we are going to tell you what to eat, what to watch, and what to listen to. If you don’t like it fly your own plane”? Get real.
@OutoftheBoxHome Well it works both ways. If I'm on my way to a meeting and want silence to go over my notes or gather my thoughts, I shouldn't have to worry that you will give me 1 star because I politely asked you to turn the music off. Some drivers have this attitude of "My car, my rules, don't tell me what to do in my car". Some drivers will give you 1 star because you didn't make small talk. At the end of the day, you are the one providing the service, so my comfort (within reason of coarse) should be your priority. If you don't like it, then you look for another job which isn't service orientated.
Only one reason I will give a 1-star rating and that is If a passenger makes me feel unsafe in anyway I will rate them a 1-star, that is it! Here is the reason I NEVER rate someone other thatn 5-stars. A passenger can rate drivers weeks after the ride (drivers have to do it immediately). That means if a driver gives a passenger a 1-star and it is noticed by the passenger they are going to go to the app not knowing who gave them a bad rating and rate every ride they can badly! I have had passengers tell me they have done this. I do not want another driver being affected because my feeling were hurt.
But your rating system does affect other drivers, bc how many riders make you feel unsafe? So it's likely you're giving out a ton of 5s. But if someone leaves crumbs, smells like weed, uses speakerphone, spills a drink, is 5+min late, etc, you should rate based on that, so when the next driver sees that fare & rating, they'll have a better sense of if they want that ride. I'm quick with the one star & in my experience, 99% of riders don't know they get rated & 99% of them don't even know where to find their rating, or the small way a bad rating can affect them
im new into this i just had 2 lifts so far by 2 drivers and i already got 4,5 rating. Im pretty sure i got this because I have been very silent and the drivers were trying to chat .I was recently sexually harrassed by a taxi driver and this made me to join this applications for more security. Since this experience I'm very serious and silent in cars because I'm nervous and im expecting something bad so don't assume a silent passenger is silent because he is rude. Maybe he is just hypervigilant. I rate with 5 stars as long as the don't catcall me or make vulgar remarks and sexist comments
Most of your low rating reasons cover most riders. Low rating riders for being human. We all get the same characteristics of riders but as long as they’re not disruptive, threatening, in my opinion shouldn’t even matter. The one low rating I agree with are the ones with dogs. The ones with dogs won’t be waiting when drivers pull up bc they want to be sneaky about their dogs. I had one not too long ago where she kind of surprised me with it.
Y have described all the passenger in the city in Richmond Virginia I stop dealing with them I am sooooo fed up with the rudeness and self entitlement like they own me or if so where your slave or your servant
