In many ways, customer service is like playing detective. Just as a detective has to piece together clues to solve a case, customer service representatives have to put together various pieces of information to understand customer needs and resolve issues.
To do this effectively, customer service reps need to be attuned to both verbal and non-verbal cues. Customers may not always be able to articulate what they need, but customer emotions and gestures can provide important clues.
By paying close attention to these cues, customer care representatives can get a better sense of what customers are trying to communicate and provide the help they need. With the customer service tips and tricks taught in this lecture, even the most difficult customer cases can be solved.
If you'd like to learn how to understand your customers, watch this tutorial and watch your interactions improve!
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15 авг 2024
