A college reduces student wait times with ice Contact Center 

A college’s student center was regularly facing high call volumes, resulting in long wait times for students. With ComputerTalk’s ice Contact Center and speech recognition solution, callers use a self-service IVR to receive information such as hours, location, registration, financial assistance and more. With ice, students can easily and quickly gain access to the information they need, and agents have more time for complex calls.
ComputerTalk is the developer of ice Contact Center. ice modernizes the call center with business application integrations, AI, and analytics across all communication channels, helping organizations deliver outstanding customer experiences. As a Microsoft Teams native contact center solution, ice allows users to handle all interactions within a single interface. Founded in 1987 and headquartered in Markham, Canada, ComputerTalk powers enterprise-class contact centers for organizations across the globe.
For more information, visit us at computer-talk.com.