A DAY IN THE LIFE OF A HELP DESK TECHNICIAN - IT Helpdesk Support 

Lol

haha!

Me too! Lmao

TF😂😂😂

😂😂😂😂🤙🏽🤙🏽🤙🏽🤙🏽🤙🏽

Totally agree. The foundation to a successful career in I.T. is often built at the help desk level.

I’m a former ethical hacker and software developer and I went back to IT support. If you have experience elsewhere you can meet 6 figures no problem even remote.

@@shawnmendrek3544 no an ethical h4cker in cyber security a white hat. One of the good guys. Helping company’s secure their networks and Web apps. With permission. And no I’m saying I make 100k+ as an IT engineer. The more experience someone has the more money because my job as an IT engineer requires knowledge of coding and scripting which my former ethical H4cking and software development roles helped me in make that much in IT. Cyber security is the most needed and in demand industry for tech rn. As you see anonymous group and others such as worm (Russian hacking group) and many others such as governments launching full on cyber attacks. For an ethical h4cker or red teamer even.. you need to find, verify, and report vulnerabilities within that company’s parameters. So you can greatly reduce the amount of breaches and unauthorized access. NOTE: nothing is safe but it’s helps reduce that kinda stuff. The starting pay average for an ethical hacker even for a Junior pentester is around 75k - 85k

@@shawnmendrek3544 yeahh haha don’t be doing illegal stuff lol. Not worth it :)

@@shawnmendrek3544 what do u like and enjoy? Because loving your job is worth more than any piece of paper. My opinion at least. I’d rather be happy and love what I do and make a positive impact on people and society. Do you like building things? Software programs? Do you like web development or AI and machine learning? Do you like finding vulns? Do you like Information Technology and helping others fix their problems on which they can’t do for themselves? Do what makes you happy man. For me I hate going to work I work remote jobs I like having my private bathroom get a snack whenever be in my own home with privacy. It’s up to you just commit and go all the way in. P.S. NOBODY expects you to know everything haha not even close. It’s ok to ask questions and it’s ok to be wrong as long as your willing to learn and fix mistakes. Bro if people knew everything and every answer that wouldn’t be a human that would be a robot haha

Glad you like them! Please feel to post recommendations for areas of interest, so that I can make videos for that as well.

I just got a job without A+ just need that customer service and maybe the area your in

@Jin Amarasinghe it can be apart of it depending on what department I worked in tmobile that’s the only retail I had but it’s how you describe it and how does it pertain to the role

It matters that you have some customer service experience. The rest you can learn as you go.

Each company is different for sure. Each country is different. Some people prefer an actual phone conversation while others are happy not having to talk to a person and rather use chat or a ticketing system. There are many options for SLAs and reporting. Think about how you can improve the service even more and how you can measure it. Use surveys as an example and then use that data to act on it.

2 years average in IT?

@@latinace1981 I think they mean Help Desk position specifically. It seems to me that most people start at the help desk position, and move up from there after they decide what route they want to take.

Those were not the most challenging calls and more informational in most cases. In my second call center job I had 4-6 calls a day, but they could last hours. I found that draining and stressful.

Not every workplace is great. You may have a manager you do not like or it is more sweatshop driven by extremely ambitious numbers/SLAa, etc. = can be very stressful. Or the pay may low and the hours long.

It's a call center, angry customers, micro management, not very technical more customer service, low pay, high turnover, etc.

You're welcome!

Helpdesk is one way into IT, but not the only one. The reason why helpdesk is mentioned so often is that there is a lot of opportunity. Most people in a helpdesk role don't stay for very long and move up. That means there are always job openings and newcomers to the field may get a foot in the door.

I agree that it can be stressful, but if you treat it as a stepping stone than it should not be a problem. Soak up as much knowledge as you can and use it down the road.

Each job interview is training. You will get better each time, but make sure to analyze why you messed up and address it. Best of luck.

You get better as you do more interviews, don't worry about it. Make sure you practice at home and having someone interview you. Otherwise you record yourself so you feel less nervous during the actual job interview. Hopefully that helps.

@@KevtechITSupport yeah i will do that thank you!

Study those questions they asked you. There are a lot of videos on youtube about basic Help Desk interviews. They ask you really basic stuff like you said, you can do it

Don't give up

I have a german accent and it was never a problem. Record your own conversations. Speak slowly. Practice certain words that may sound difficult to understand.

In my opinion it does matter. A native voice commands respect and it's always much appreciated. I struggle sometimes understanding heavily foreign accents and it put me off as well (Even though English is not my native language) Yes the guy from this channel is German (I know coz I interact with lots of german customers everyday ) but he doesn't have strong German accent and he has a good command of the English language. PS: Sometimes I wonder how Arnold schwarzenegger made it in the movie industry 😜

Ha, it is a stock image video. They are being paid to look happy ;-)

@@ITCareerGuide I can do that too, no problem :)

@@DEDEPLDEDE Ha, nice. If life would just that easy ... ha ha :-).