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Your First Day in IT Help Desk - What to Expect 

Jamesy Tech
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Hello! This video will go over the basic day-to-day tasks of someone working in IT Help Desk. This video will go over my experience, how your first day may look, and some tips to make the help desk life easier! Like & subscribe if you enjoy! :)
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Linktree: linktr.ee/jamesdelatorrejr
Discord: jamesy.live/discord
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Timestamps:
Intro: 0:00-0:41
My Background: 0:42-3:54
Different Help Desk Environments: 3:55-6:15
Your First Day: 6:16-8:36
Tips for your First Day: 8:37-11:00
Outro: 11:01-11:58
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Tags:
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8 июн 2024

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Комментарии : 57   
@Jamesytech22
@Jamesytech22 8 месяцев назад
Linktree: linktr.ee/jamesdelatorrejr Timestamps: Intro: 0:00-0:41 My Background: 0:42-3:54 Different Help Desk Environments: 3:54-6:15 Your First Day: 6:16-8:36 Tips for your First Day: 8:37-11:00 Outro: 11:01-11:58
@miniaxe4026
@miniaxe4026 3 месяца назад
I’m from the UK, and I used to love getting into computers when I was a teenager to 20s, but kinda got stuck outside with other jobs. Now I’m near mid 30s I decided to take an IT technician course so I’m trying to properly understand things and some of it feels scary at times 😂 but I’m glad I found this video. Helps me be a bit more calmer to what I should expect on my first days when I get into this properly. Thanks
@Jamesytech22
@Jamesytech22 3 месяца назад
Yeah no problem. You got this!!
@MbonisiM
@MbonisiM Месяц назад
Hie there I have no qualifications, what can study
@Jamesytech22
@Jamesytech22 Месяц назад
@@MbonisiM The google IT professional certification is a good start!
@NW_GlenJo
@NW_GlenJo 7 месяцев назад
This is great! Just getting started on my IT journey so I'm just soaking it all up. Thank you, this stuff is so appreciated.
@Jamesytech22
@Jamesytech22 7 месяцев назад
Glad you find use in my content.
@Joeyxyx
@Joeyxyx 5 месяцев назад
Kevtech & you are doing an amazing job into helping newbies and non-techs getting into IT. You are gems! 😊
@Jamesytech22
@Jamesytech22 5 месяцев назад
Thank you very much!
@ThoughtfulTechyCloud
@ThoughtfulTechyCloud 27 дней назад
Great perspective on IT Help Desk role!
@aquao5372
@aquao5372 4 месяца назад
Keep doing what your doing your awesome!! :)
@tlopez5069
@tlopez5069 6 месяцев назад
Let's go Jamesy, you're gonna go places!
@whatup_demons
@whatup_demons 4 месяца назад
You really boosted my confidence, thanks for your work
@Jamesytech22
@Jamesytech22 4 месяца назад
Happy to hear that!
@tinyhaydes
@tinyhaydes 2 месяца назад
Very reassuring video thanks man
@Jamesytech22
@Jamesytech22 2 месяца назад
No problem!
@formerlycringe
@formerlycringe 3 месяца назад
You've got a lot of certifications! I'm currently trying to get the CCST, I saw your video on the ISC2 a few minutes ago, I'm thinking about aiming for that one afterwards.
@Jamesytech22
@Jamesytech22 3 месяца назад
Thanks for watching and for the feedback. Good luck!!
@abdellahelbaamrani9300
@abdellahelbaamrani9300 8 месяцев назад
Thanks for this information
@marcelngale7863
@marcelngale7863 8 месяцев назад
I love your content Jamesy
@Jamesytech22
@Jamesytech22 8 месяцев назад
Thank you! Glad you like it.
@darklelantos6373
@darklelantos6373 4 месяца назад
Great video mate, thanks! Would be cool to see some 'day in the life' type content too 👍
@Jamesytech22
@Jamesytech22 4 месяца назад
I’ll consider it!
@YouGetBlocked
@YouGetBlocked 8 месяцев назад
Good video!
@wekmasayahin3452
@wekmasayahin3452 4 месяца назад
Thank you for this video, your really help me a lot for my new journey as a IT helpdesk btw I'm from Philippines.
@Jamesytech22
@Jamesytech22 4 месяца назад
Glad I could help. Thanks for watching!
@BleakDeath
@BleakDeath 6 месяцев назад
Great video :)
@Jamesytech22
@Jamesytech22 5 месяцев назад
Thanks!
@Random-ln5mt
@Random-ln5mt 19 дней назад
I always was intrested in IT but life moved me into business. I am now financially free and stable hence why I have started my IT journey at the age of 40 😂
@Jamesytech22
@Jamesytech22 18 дней назад
Nice! Good luck!
@JoeyArispe
@JoeyArispe 6 месяцев назад
thanks for sharing your experience and helping us out! kind of a weird question but is it ridiculous to go into your first day and take notes with a pen and paper as the supervisor is showing me around? Or should I be using my phone to put the notes into an app? Thanks for you time!
@JJFlores197
@JJFlores197 6 месяцев назад
I think it depends on the company/supervisor. If in doubt, ask. If you're own your phone taking notes and don't tell them, they may assume you're doing something else on your phone.
@Jamesytech22
@Jamesytech22 6 месяцев назад
@@JJFlores197 Really agree with this statement ^ I would probably do pen and paper to be safe. Since it would be in my eyes more respectful to listen and take notes physically than on a phone which like JJ said can look like you're doing other things.
@Malitubee
@Malitubee 2 месяца назад
As someone who's very beginner , would you recommend getting the ITF+ and A+ Certs?
@Jamesytech22
@Jamesytech22 2 месяца назад
ITF maybe but I would go for the A+ to be honest. If you're not confident maybe do the Google IT Professional certification it has good coursework and will teach you the things you need to know for the A+. Goodluck!
@Malitubee
@Malitubee 2 месяца назад
@@Jamesytech22 You’re awesome, thanks for the reply man
@CaliburPANDAs
@CaliburPANDAs 6 месяцев назад
which beginner IT Cert do you recommend for help desk?
@tlopez5069
@tlopez5069 6 месяцев назад
If you have no clue, A+. If you are good with computers, get the network + and Security +.
@TheRealSlimShady509
@TheRealSlimShady509 6 месяцев назад
@@tlopez5069always get A+ first. Even if you have experience. Its just helpful to build off of
@REXae86
@REXae86 Месяц назад
@@tlopez5069i think i know a lot about PCs so o guess I should go for Net+ then?
@OmTaoam
@OmTaoam 5 месяцев назад
hi im from Morocco do ihave chance to find it help desk job online?? do ineed degree or experience? and thank you for youre help
@Jamesytech22
@Jamesytech22 5 месяцев назад
You can find jobs online. Most of the time, a certification or some sort of IT experience is expected when applying. I would get something like the A+ or better to get an IT help desk job.
@kamaal50762
@kamaal50762 3 месяца назад
wich website is best to get training for IT help desk?
@Jamesytech22
@Jamesytech22 3 месяца назад
Hmm that’s very broad but if you want a full course then Google’s IT Support Professional has a free trial. The A+ cert has to do with basic computer knowledge that’s used in help desk.
@Malitubee
@Malitubee 2 месяца назад
Did you have any Certs before you applied to this job?
@Jamesytech22
@Jamesytech22 2 месяца назад
I had the Google IT Professional cert and the ITF+. I also had intern experience at my school which did more than the certs in my opinion.
@altaccount648
@altaccount648 8 месяцев назад
what the hell is an IT help desk?
@Jamesytech22
@Jamesytech22 8 месяцев назад
Pretty much supporting IT within a company
@altaccount648
@altaccount648 8 месяцев назад
I honestly thought those jobs no longer existed... Guess I was wrong.@@Jamesytech22
@JJFlores197
@JJFlores197 6 месяцев назад
@@altaccount648 lol dude. They're very much still a thing. In some businesses, they're outsourced. But in other businesses, they still have in-house IT support. I work in a school district in IT support as an IT tech.
@JackDaTall
@JackDaTall 2 месяца назад
niche is pronounced "neesh" btw not "nitch" good video tho 👍
@Jamesytech22
@Jamesytech22 2 месяца назад
I used to say that all the time until everyone started correcting me lol…
@JackDaTall
@JackDaTall 2 месяца назад
haha no worries then!
@chinogambino9375
@chinogambino9375 2 месяца назад
Typo in the title, you accidentally hit P instead of L.
@Jamesytech22
@Jamesytech22 2 месяца назад
🤣🤣 love it
@sethstoll7597
@sethstoll7597 2 месяца назад
It sounds like your job is closer to a Level I/II SysAdmin not a Helpdesk Intern. Ask for more money haha! :)
@Jamesytech22
@Jamesytech22 2 месяца назад
Haha…
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