Love your videos, we will be on regal for the same cruise, this is our first Princess cruise we have always sailed Royal and we are really excited! Thanks for the app walkthru.
Thanks for posting and the walkthrough. Hopefully they will add the account information to the app so you can check it daily or before disembarking. My first Princess Cruise is next year and I’m looking forward to it. I was glad to see that the information from the previous app carried over and I also found some new information to add.
Thank you so much for watching! Our theory is that the account information will show up once you are on the ship. We also cannot see our account information on the "old" app for future cruises. However, from experience, we have seen it during our past cruises. Once on the ship, you can also see your account information on your stateroom TV. I hope you have a wonderful cruise with Princess.
Hello there guys! Great explanation for the new app! Especially liked the pros, cons and improvements section. Very interesting and informative 👍 Happy New year to you both 😀 Lisa and Pete
You two always have great information and you present it in a logical, clear way which I really appreciate. I have to say I like the new app and think it's definitely an improvement on the old one. There are a few bugs, as I had a lot of trouble logging in too, but since it's new there's bound to be some hiccups at launch. Great video, keep up the good work!
Thank you so much for writing. We really appreciate the feedback. Please let us know if there is any topic you would like for us to investigate and publish. We would love to hear from you.
Thank you so much watching and commenting. We are so glad you enjoyed the video. I attached a link on to a video on navigating Princess ships which may be useful ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-CbN5wwJ5LEM.html Let us know how you enjoyed cruising with Princess.. Happy Cruising!
We will be on that cruise out of Galveston with you. Thanks for the tip on the "Heart" being the way to open the list of ALL the reservations that you pick. I hadnt figured that out yet and used that suggestion. Agreed that the app is efficient way to check all the options/reservations to insure your all ready to sail. Lets see how that green lane is at Galveston ( I hear they are adding another terminal in that ports future ). With the availability of Dock slots I see even more Princess cruises in our future.
Thank you so much for writing. Please feel free to say hello to us while on the cruise. We have had very efficient experiences sailing with Princess out of Galveston. Last year we sailed Princess out of Galveston two times, and we were able to board the Ruby Princess ship in Galveston in about 10 minutes each time. The first time we were both in the green lane, and the second time one of us was in the blue lane because we did not have the medallion (long story). I am sending a link to our Galveston video as I thought it might be useful. We are hopeful Princess will add more ships out of Galveston. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-AS0L5et32G8.html
Love your analysis of the new app. In addition to the account review it would help if the onboard credit would populate so it could be used without being charged up front.
Thank you so much for watching and the kind words. I think you have a terrific suggestion. Our experience is that Princess will use the credit first. Hopefully, the Princess app updates will be quick and thorough. Happy Cruising!
Thanks for this video! I downloaded the new app yesterday and was looking around on it. I actually called Princess, because I thought that check mark in the green circle meant I was in the green lane but wanted to make sure. I like that all my info transferred over from the "old" app, especially since I booked all in our travel party (10 of us) for dining and that can't be done just yet in the new app. One other thing that is happening with me is I cannot log in with my username and password. The app keeps saying error, not correct, whatever it is saying so I had to login in with my booking number. I think this is why I didn't have any trouble of getting kicked out of the app like other did. Your video showed me some areas that I missed looking at, so I thank you for that as well!!!
Hi - We hope so. We have an update video dropping on Friday about the changes in the app within a week of closing, but Locate Shipmates isn't there. We will look when we are onboard next week. Happy cruising!
Great presentation! I just added the new app. It does not show any of my cruises prior to 2019. Also does not show my status which should be elite. Called Princess and they were nice just not helpful. Oh well........
Thank you for your comment. The app will only show medallion class cruises. I can my others in the webpage when I log in. Princess has always got my status correct even if it didn’t show elite on the app. We have several other videos about the app on our channel that may be useful. Thanks for watching and happy cruising.
Just be careful with the advice that the green tick on the ready to sail means you’re in the green lane. Currently the medallion is only delivered to your home prior to departure if you’re in the USA or Canada, I’m in Australia so I have to collect the medallion at the port. I have a green tick on the ready to sail but I will have to go to the blue lane.
Thank you so much for your comment. It is terrific information. We have our medallion so could not see that distinction until we looked at our other bookings. It is terrific that you completed all the action items that you can so that you can have the quickest check-in for someone living in Australia. Happy cruising.
I like this format. It is easy to use. I am looking forward to using it in February. I appreciate the effort you took to explain the new and Improved Princess app. I really hate to put this out there however I do believe they will most likely raise the cost of the plans. It (Plus) had started at $40 a day and now is $60 a day in the last 4 years. Yes! Love the crew chat option for issues. Used it several times with immediate response with issues resolved. I am sure that those changes that you suggested will most likely happen by the end of January 2024. Thank you for sharing!!
Thank you so much for watching and for the feedback. I would not be surprised if there is an increase in the drink packages cost. It sounds like you are an experienced cruiser. We would love to know what subjects interest you.
I am not sure that I understand your request. If you are in the blue lane, you have not supplied all your information in the app or ordered your medallion. The green check indicates you have provided all the app information. About 11 days before you cruise, a boarding pass which shows if you are in the green lane. I hope this helps. Happy Cruising!
Thank you for your comment. Passengers in suites ( not mini suites) have free access to 360. It is not included in any other room or package. Happy cruising!
In the old app you had to order the medallion to get in the green lane. I still do not know what criteria make the green check in the new app. Thanks for watching!!
We leave on our cruise Tuesday... the app still does not have either 1) Shipboard Account or 2) Find my People/Hubs/kids/friends/party..... is that something that magically appears once onboard?
Thank you for your comment. We just dropped an update to our app video today. You are correct that neither link is in the app before boarding. We will be onboard this Sunday and will issue an update on how the app changes once’s on board. Both of this missing features are very good features in the old app. Thanks for watching!!
Thanks for watching. That is good to know. I have never been successful in downloading the port guides until onboard. I will look again and see if I can now. Happy cruising!
This Princess app just doesn't work and the excuse that there is a glich in their system is getting tiresome.. Their packages are a bit confusing; "included" usually means you're not going to get charged for what is included. I got the Premier Package and was still charged for the 2 specialty dinings. Not to worry though, I was told I would be reimbursed in 7 to 10 working days, that was three weeks ago. As this is my first cruise with them I'm getting a little apprehensive. I've called numerous times and management seems to be as illusive as corrective solutions.
Thank you so much for watching and sharing your experience. Included should mean you do not get charged. It sounds like it was a mistake that you got charged. It is unfortunate that you have not gotten your refund. We have found an error in the past (when the app was first released) and when we called guest services aboard the ship, they quickly corrected the issue. Recently we were owed a refund post cruise and it took several weeks for Princess to mail us a check. (We were surprised it was not a simple refund to our credit card.). For the most part, we have had terrific service from Princess. I hope your refund runs smoothly, and you have many terrific cruises in your future.
We have a check mark that says all set, but our check mark is black not green. I have completed everything so I'm not sure why it's not green...🤔😕When I click on the all set tab it takes me to the next page which has both our names with a black check that says, Ready to Sail 🤷
Thank you for watching! Princess dropped a newer version on Friday so if you don't have it, that download it. In mine, I either have a check or no check so perhaps its a color issue rendering on your phone? I also only get the "ready to sail" when all the sub-checks are green. Hope this helps. Happy Cruising!
arggg still black but it does say ready to sail soooooo I still have the old app and we are in the green lane on that one. I will probably call Princess on Tuesday just to be safe as we sail on the 28th... Thank You @@ACruisingGoodTime
I suspect that you are okay because I am pretty certain both versions of the app are pulling data from the same database. If you are Green Lane in the old then you should be in the new. Please let us know what Princess says.
Dining is still jacked up. Can’t purchase a dining reservation and I’m well under 90 days from the day I want to do the dining let alone my cruise date. And yes, I am Green so boo on Princess for this fail yet again
Thank you for sharing this information. We have a large group so we cannot use the app for dining reservations. It sounds like using the old app or booking with the computer are the options presently available. Princess has issued one update already, hopefully next update will solve these problems. Happy Cruising!
@@ACruisingGoodTime interesting. We are with a group as well but am able to book main dining just fine. For some reason the old app won’t let me do it either. We are doing a back to back and the cruise is tied together in the app so I would think it wouldn’t be a problem. I find it odd that main dining I don’t have a problem booking but on specialty dining I get an error that reads; DIN-RN16 : Unclassified exception - ‘500 No POLAR room number found location 1512 and ship code XP’. It shows our room number in the app under our profile so not sure what is wrong with it.
This is interesting. It sounds like an API error calling on the Princess database. I assume both apps are pulling from the same database. Perhaps they are doing some database revisions for the new app. Hopefully they get it sorted out before your cruise!
@@ACruisingGoodTime me too! If I figure out what the cause is I’ll come back and respond here so others can learn from it. Happy sailing and Happy New Year.
Thank you so much for watching and for your comment. I think that is a good suggestion. We just use the app to select the same card number as on-board, but we have not used our medallions to purchase on shoreside. Happy Cruising.
Thank you for watching and your comment. We used the term drop because drop is the term used in the software industry when an app is made available for download. Software drops are always planned and sometimes delayed as in this case where the app was delayed about a month.
Thank you so much for watching and sharing your thoughts. Hopefully, Princess will make it easier to see multiple cruses at a time so that you no longer have to log in to see each cruise.
