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💡 AI, CX, and more with @zappos Insights' Robert Richman | Conversations with Zendesk podcast
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🤩 On this episode of the Conversations with Zendesk podcast, we’re joined by Robert Richman, author of "The Culture Blueprint," keynote speaker, and co-creator of Zappos Insights.
🎰🎲 Recorded at the #ZendeskRelate 2024 conference in Las Vegas, this episode is enriched by live feedback from conference attendees and offers an in-depth look at how company culture and #AI are transforming customer service.
⏳ Timestamps:
00:00 - The business impact of resolving customer issues
01:35 - Attendee perspectives on the future of customer services
05:10 - The importance of a service-oriented culture
06:01 - Key recruitment and training strategies for service excellence
10:03 - AI and human creativity: enhancing service
11:30 - How AI automates routine customer service tasks
13:07 - Involving staff in AI rollouts to sustain culture
18:13 - The business benefits from resolving customer complaints effectively
20:06 - Upholding human-centric values in interactions and culture
23:19 - The evolving role of AI in voice interaction
26:45 Positive customer service experiences and proactive strategies
Resources mentioned:
🔗 Watch Zendesk Relate 2024 on-demand: zdsk.co/49SxY0k
🔗 "The Culture Blueprint:" zdsk.co/49XHf7d
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
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