Amazon DSP Drivers Reveal The Challenges Of One-Day Shipping 

I guess I can wait an extra day for whatever useless crap I just bought if it means that my fellow American can use a real restroom or not risk lives on the road.

As a dog owner, if you know your dog is aggressive towards strangers and you’re expecting a delivery why in the world would you have your dog out roaming the yard without restraints??? The dog owner should face charges.

The fact that 2 years have passed since this video and not a single thing has changed..

The main problem is that there’s TOO many packages coming in. For a lot of drivers we do have to pee in bottles because if we try and to find a bathroom we lose time and then we scolded when we bring back packages. Sometimes even written up. Edit: one day shipping should NOT be a thing, seriously.

As a DSP you're wearing an Amazon shirt while driving an Amazon van and using Amazon software to plan your route on Amazon's schedule. That is not an independent contractor and I can't believe this hasn't been litigated yet.

The fact that some of the hardest working, most essential Amazon workers aren't even Amazon employees is ludicrous.

I was an Amazon delivery driver. I lasted 4 days. They tell you it’s a 12 hour shift, but they don’t tell you that you’re expected to be out there delivering until all of your packages are dropped off. I quit before they fired me. And not all the customers are happy to see you. A few times, I feared being assaulted or shot by suspicious men.

This video is so funny because I used to work at Amazon and can confirm it's all true. I worked sortation and the drivers were some of the most nervous, angry, and anxious people you'd ever meet. We couldnt go home until every package was accounted for, and sometimes all that occurs is that the scanner just didnt register with Amazon systems even if it makes the confirmation beep. During the holidays we racked up to 20,000 packages per day. At the start of every shift, we did stretches and some kinda cheer for our sortation facility but then everyone's faces return to looking absolutely dead. I used to work at a factory making jewlery and NOBODY looked as dead as those people at Amazon. It is truly a profound experience.

A company that treats its' employees well, need to hire this young lady. She calls a $15. an hour job the best job she ever had. She has no benefits. She is so dedicated, she got bitten by a dog but finishes her shift before she goes to urgent care. She deserves better than Amazon.

Wait so they're not responsible for their drivers, but they record them every moment of the day?

Since you're part of a separate company who just so happens to have an exclusive contract with Amazon, Unionizing would be challenging. If a DSP unionizes, Amazon would simply terminate their contract with that DSP and pay for a new one. In order for DSP drivers to unionize, you need to convince the other separate DSPs to unionize as well.

I worked at the airport and we also always had strict time constraints. But we could always report delays such as defects, traffic jams, technical problems or toilet stops in the app, so that no negative evaluation happened to us in the app. Amazon should introduce something like that, everything else is inhumane.

The fact Amazon doesn't directly employ these drivers just says it all. As long as the customer gets their purchase neither Amazon or the customer cares.

Amazon calls these guys modern day entrepreneurs. I call it slave labor

Everything this lady said, all of it is true. If Amazon could shorten the routes, it’ll put less stress on the drivers. Then on another note, these DSP’s you work for, they don’t really fix any problems as simple as a headlight bulb. If they’re so concerned about safety issues, why can’t they fix something so simple. Current DSP driver here btw.

I currently work for them now just a summer gig tho before my semester starts. I get around 130-180 stops on average which has about 200-280 packages. It can get crazy but I have learned from other more experienced drivers that organizing your van in the morning when you load is critical!!! Before you deliver. That determines how your day will go, once I got that in check I finish my route way before the time that is needed. My days go fast, no one bugs me, easy money, it’s super chill. I for sure recommend this because it’s an easy job but of course every station is different. I’m lucky mine is filled with super friendly and chill people, I’ve heard other places are way mores strict than ours and they can be annoying.

Dog owners who let their dogs bite delivery drivers should be red flagged/banned from having packages delivered to their home. They need to lock up their pets especially if they know they are expecting a delivery as Amazon notifies them with ETA.

AMAZON : “Safety is our top priority” but if you get hurt that’s on you.... not our fault

i just started a week ago and i love it. mainly because along my route i have run into some of the most kindhearted people of all time. thank you to all the people that offered smiles and good energy.

I just got hired for a DSP. I lasted 2 days, and my body couldn’t take it anymore. I quit after that 2nd day. I have never had to do this before at a job. They put way too much on you. I was going as quickly as I possibly could while still trying to be safe, and they still told me I needed to pick up the pace. Absolutely ridiculous. Do better Amazon.

Amazon spends so much time making sure they can say “this is not Amazon’s problem”

After this segment, people who were featured and interviewed are probably no longer affiliated with Amazon DSP.

I just literally went through everything in this video daily! I been with Amazon for about 2 years now! To me it’s got a little better but it’s the same concept! I average about 170-185 stops a route! I’m pretty seasoned with how fast to get the route done but if you are like 60-70 stops ahead, dispatch with call your phone to pick up the slack of other drivers! If you are NOT physically and mentally fit, Amazon is NOT the job for you at all! The job is not worth $15-$18 dollars an hour I can definitely tell you that! $25 starting pay with DSPs will definitely get no complaints out of me of what I go through working this job!

I know I am late to the party but I have been working as a DSP Driver for Amazon since August and I am in San Antonio, TX and this video is spot on. The main issues we encounter in our area as drivers are wrongly routed/stops, dogs chasing/attacking (I have been bit before), we only get 10 minutes for loadout, upwards of 300-400 packages (especially now in the holiday season), being followed by people since you are in a rental/unmarked van, I take no breaks and still average 8 hours for my route which means if you take appropriate breaks/lunches then you are doing full 10 hour days, typically multiple days in a row, little to no water/snacks provided in the warehouse when there should be, etc. I am currently getting paid &17.50 an hour so take it how you want but that is my experience. I am really only staying because starting in December they are bringing benefits such as 401k and paying off student loan debts so hopefully they don't retract that.

Why do'nt owners put their dogs on a leash when they are expecting deliveries! Super selfish!

“Safety is our top priority.” No, profit is. At all costs.

Been saying this for YEARS. Went through 4 different DSPs from 2014ish to 2023. They take one step forward, 10 steps back. I made it abundantly clear when Seattle came down to our station.

I have been a full-time caretaker for my mom who's on oxygen and it's very difficult for me to leave her so I just want to thank you from the bottom of my heart for delivering packages to me cuz it has been the biggest blessing you can imagine

This is not an entrepreneurial work. Amazon wants the driver to pay all the expenses plus break the law to make service times. You are basically an employee with big brother watching your every move. I worked in the freight business for 25 years, and I would NEVER work for this company for any level of pay. These are serious accidents just waiting to happen.

As an occasional customer, I'm totally ok with getting a package a few days later if it meant taking pressure off of the driver.

I usually encounter one of two drivers that consistently deliver to my street. Always trying to be as courteous as possible and I never complain to them about anything that might be late. It's not their fault, and even if it was they're doing their best. For some reason the algorithm at Amazon just does not want to ship me my products in the fewest boxes with the fewest trips, so I'll see the same person come back sometimes three days in a row to deliver three small products that I had selected to come on one day in one box. Amazon needs to do better with their packing process so that these drivers can handle the volume more easily.

Amazon DSP delivery has gotten better, but it's still a far cry from UPS, FEDEX or USPS as far as accuracy, professionalism, and being on-time. Conversely, you can't get next day delivery as economically than Amazon. Personally, I'm ok with 2 or 3 days as long as it's reliable but society in general is moving towards "I have to have it now" - partially driven by social media's influence.

There's a reasons why Amazon is fighting so hard against unions.

I respect all you folks who get our packages to us....thank you all stay safe

I remember the same year this video came out, amazon lightened the total stops/packages we delivered, long enough for this to die down. A year later, they implemented more tech to squeeze out more productivity, more protocols, more scrutiny and the total stops and packages we deliver in a day is peak level. SINCE LAST WINTERS PEAK SEASON . They keep telling us that it's temporary and it's the algorithm, it's been 8 months of the same old same old. A lot of shady stuff is happening. Distractions prevent progress, and that's seen in the country today as well. It's a downhill trend.

the delivery girl seems like such a nice person, i hope she can get better conditions or a better job

To all the people that say "I would rather have my package a day later". You can have your package a day or two later if you just don't pay for Amazon Prime.

What wasn't mentioned in the video is the fact that even though many DSP drivers finish their blocks, before the end time. Amazon penalise them by adding more deliveries if they do. The slower you work the less they give you, the faster you are the more you get.

I did this job in NYC 2 months ago .I quit after my 3rd week . Most of my route were walk ups no elevators . Imagine delivering in the hood where customers have no elevators and you have to delivery heavy overflows all day . It just became ridiculous .

As a former Amazon DSP driver, I’ll say I’ll never do it again. I remember I went almost an entire shift a few times without eating anything just to make sure I finished a route on time.

I'd rather have my package come a day later than stressing out the employees

Unfortunately, things will never change. And now is even worse than when this video was published. I'm driving buildings with multiple apartments(In Bonn, Germany), with 250-300 packages. 150-180 stops. After 2 months you're drained, tired and craving for less packages, because you can't handle the physic and mental pressure. All of this is not normal. They're not making a difference between a city and a village. It's not normal. They're not normal. And when you persuade your human rights, you're the bad guy -.- :/ I will be extremely happy to have a regional manager coming with me. It will be fun watching them scared :c It's literally, finding the package while i'm driving, arriving at the stop and jumping with the found package after pulling the handbrake and the car still sliding. Just to be on a schedule. I'm driving for a long time already and i have never seen such a thing.

One thing of note is that Amazon routes (at least according to training and talk to my dsp) are based on amount of time it takes to complete. Apartments take longer so you get less stop, for example. So amount of stops and packages changes but it should take you the same amount of time to complete the rout. Also the times are really lenient and you find yourself ahead 5-10 stops often, finishing 1-3 hours early(which helps when sun sets at 5pm) I'll update after a month thou

These are employees. Calling them independent contractors is just another way for Amazon to cut costs and underpay employees.

It’s not just Amazon, everywhere is like that now. Pharmacy, hospitals, healthcare workers are all suffering with keeping up with metrics set by the corporates cuz it’s all about profits, no longer about safety.

I work for a DSP in Florida and this is 100% accurate. The gps are all garbage, the routes are planned horribly, they slam you with packages, especially on prime week, they say your routes are based on time and your breaks are scheduled with each route but they pretty much force you to not take a break if you plan on keeping up and finishing in a decent time but then they punish you again by making you do rescue routes so Esther way you aren’t getting done early , the pay is garbage and all you hear are complaints from the DSP about everything from the driving to missed packages or late packages then they wonder why the turn over is so high they over work you it’s not worth it .

My boy works for a DSP, if you’re lazy, go home, he finishes within 6 hours, then dispatchers tell him to save other drivers. Some drivers are so lazy they wait until someone comes to help them with delivers because they know they’ll save them.

"Safety is our top priority." Just make sure you finish your route before going to the hospital.

I used to work for Amazon. After I left I made a vow that because of the heavy workloads, the ridiculous route planning, and toxic work environment, that I would never shop on Amazon again.

at the end of the day they are providing a chance to make money. If you dont want it dont take it. Theres a lot of people who got no money and would love this job.

If you work for a DSP, under no circumstances do you EVER finish the route after getting bit by a dog. Tell your boss you need to go to the hospital or urgent care immediately. If something is wrong with you afterwards, they can argue that you were fine and finished the shift that day. Any problem you have physically is probably due to something else; would be their excuse. Even if you don't work for Amazon, NEVER EVER finish a shift after being attacked by a dog, other animal, or person.

The richest guy in the world has to be the greediest man on the planet.

Every driver should quit on the same day to cripple these fools.

Not urinating in bottles. 😩 This video showed up at the right time. I thought I wanted to be a driver for Amazon.

I feel bad for the people who live in bigger cities and work for DSP's that really don't care. My DSP sets you up for an automatic rescue if you have over 180 stops. They want us home as early as possible. We get weekly chances to get a bonus if we did well that week, which we do most weeks. I wish more DSP's cared a bit more about their drivers.

Amazon need a union because ain’t no way anyone should be working 8+ hours a day with minimum breaks.

I bet if the majority of people knew what "one-day" shipping cost on a human level, we'd all be fine with getting out packages in two to three days, like nearly every other major corporation does. I specifically chose the later shipping times to encourage Amazon to do this. Also, people with their freaking dogs, man! You know people are going to be coming to your door. Keep your dogs inside or in a gate! No one should be getting bit by your untrained dog delivering a package.

It's not just Amazon. UPS calls taking a bathroom break "stealing company time"

I'm not down playing this job but as a former armored truck driver we went through pretty much the same situations with long hours on the road with no to little time for bathroom breaks or to eat on top of that we hauled millions of dollars which made us a moving target.

Calling these driver "independent contractors" is a criminal farce. They are employees that are micromanaged.

Now I understand why I always see the Amazon delivery guy litteraly running from his van to my door, that is so sad...

I worked for a dsp in St. Pete Florida from sept 2020 until jan 2021. Right after the Christmas rush they let me go and told me I was to slow. But I did have an excellent driving matrix.

Amazon demands more work per hour than what most employess can't perform. Such as 10,000 picks in 8 hours. The problem I encountered too mush was when the pods stalled for between fifteen minutes to a half hour or more. Then the stupid managers bitched at me because I wasn't able to pick 10,000 items in eight hours. Amazon is managed by a.holes.

I've never heard anything good from the Van drivers. This is coming from a guy who works in the warehouse. Some people like working in the warehouse. I have NEVER heard anyone say they like driving the van.

Last thing that Adrienne said "Maybe things won't get delivered in two days" wow! What a concept. Society needs to stop with the instant delivery, this is foolish

current dsp driver in the north jersey tristate area. this video is accurate to the core. i see it more as a sport, there are many small tricks the older drivers have taught me to get over the small inconveniences of this job, so i'd like to share a few with any current/new drivers. - always carry a bat. must be metal - always carry a med kit (fiesty dogs are no fun) - carry extra clothes, food, empty bottles + headlamp + portable charger - keep your head on a swivel and do not wear headphones past dark. (ive been able to anticipate several attacks or unwanted approaches and react quick enough because of this.) - if it gets dark at freakin 5p like it does here, i highly recommend burning through the route before it gets dark, loss of light really slows my speed down, then take it light. - learn loading techniques. makes life so much easier. - sort your first bag while getting fuel - develop a good friendship with your dispatcher(s). (thank me later) these are just a few of many, though most may seem like common sense, stress can easily make us forget about the most important/simple things. it's a wicked world. stay safe & happy holidays too all my DSP drivers 🍻

I'm a current delivery driver out in AZ... and I can tell you that I would pray that I would get lucky enough to only get 110 stops in a day.... we now average around 180+ stops and up up to over 300+ packages a day we have to deliver within a 11 hour day. And thats not including ehat they call group stops which include more than 1 house or apartment in one stop... all I can say is honestly this and you all will be the reason that brick and morter stores will end up going out of business so you can save maybe $5 so you don't have to leave your houses... once that happens and amazon owns the market with all of these products that are "convenient" for you they will jack up the price since you have nowhere else to go for it...

"We have over a million workers that are proud of what they do" I haven't met even one Amazon delivery person that has lasted over 2 years in that job and as a delivery driver myself for 3 months now, I'm not even gonna last half a year. This job is hell and whoever says otherwise is just straight up lying.

I’m a combat veteran and I also drove for Amazon and quite honestly driving for Amazon was the most difficult, frustrating, and just horrible job I’ve had

As a 3rd party company, tractor trailer truck driver... I have a lot of respect for the last mile drivers to these homes and small businesses. I would love the exercise but the stress and issues they face is really hard to deal with. They do this day in and out. Which is why I drive a tractor trailer LTL. Hopefully things improve for them. I think they deserve it but Amazon is about the bottom line & ledger. Let's see what happens.

I used to deliver for Amazon it's not that bad when you have a good route and it's work, and it's active. I love that

I received an amazon delivery this morning! The delivery driver through it from the front gate to my front door about 19 feet. Thanks Mate

Screw 1 and 2 days delivery. People need to use proper Restrooms and have breaks to eat lunch. We all can wait for whatever crap we are ordering. Respect Human lives and they deserve Dignity!

"Safety is our top priority..." has to be the most used, form letter template response in world history LOL

I get 300 plus packages In total and 140 or more delivery stops and the annoying part is one stop can equal two or three places for one stop with means you actually have more stops than stated. They get mad when I slow down for a bathroom break and when i cut corners there okay with it cuz I’m fast but when I follow the rules they get mad I’m slow or if a customer doesn’t respond it’s my fault. The mentor app they tell us to mark everything okay for vehicle inspection even if the battery is bad or my sliding door is bad they told me to mark my vehicle safe even though it’s not from the moment I start to the moment I end my day. All they say is ti report it to the dsp directly and they never fix it. Not only am I driving an unsafe vehicle but it’s a hazard for me to drive and a hazard for other people around me too

113 stops? that's when you're starting to work with Amazon, then they give you 200+ stops and 350+ packages every day.

The thing I can't stand is all my friends sit around and complain about how awful Amazon is and they continue to purchase things from Amazon. Bunch of hypocrites that sell their integrity to save a few bucks.

Sign out of the mentor app as soon as you load your packages

That’s wild, just today I had 280 packages..

“Discounts on uniforms” hahaha that should be the company expense. What penny pinchers.

“Amazon purchased 20,000 dark blue Mercedes Sprinter vans” *Shows a row of grey Ford Transits* lol

They are definitely underpaid . Should not be getting no $15 for that and for that amount of stress

One of my daily issues as a Amazon driver is on my route I have townhomes where their driveways are behind their house.. and the gps will have me deliver at a townhome then tell me to turn around and go the opposite way i was driving but there’s no driveway I can pull in and out of so I have to turn around in the street or go down multiple streets just to end up two homes down from where my last stop was

"No liability is our top priority" - Amazon

The way I see it, only the boxes are smiling at Amazon.

I just started and have been there for a week. It's astonishing how everything they said in the video is true. Something in the back of my head said that something wasn't right in certain departments.

That's beautiful I wish I had a 113 stops I'm always getting like 190 197 337 packages 227 locations so far every single video I've watched everybody's got it way better than me I get to my first stop at 12:00 noon I'll have $113 done by 3:00 3:30 not to mention 47 huge overflow

"so I don't have to waste time when I'm on the clock" This girl has been successfully broken.

I got a new respect for Amazon drivers now after seeing this! It's corporate greed causing alot of these unbearable working conditions!!!

“I’ve been tired, exhausted, long days.” Welcome to the workforce, baby.

I deliver Amazon for USPS. If I see a dog loose, your not getting your package. Mgmnt has no problem with this.

Shalene is crazy as hell. Let me get bit by a dog I am done for the day. She has more respect for this company than it has for her.

When Amazon says safety is our top priority they really mean “OUR” priority And not you as an individual yourself

Honestly, I don’t mind if my deliveries arrive a day later. I think they should have an option, where a person can say that the delivery is not urgent putting less stress on the drivers.

My buddy used to work for Amazon he says it’s the worst company to work for , long hours , low pay , and no good breaks , and your always being watched

As a Driver, I definitely make sure to put my safety first. So if you’re a dog owner and your dog is hella aggressive when I get out the van, just know that if you don’t answer my calls/texts you won’t get your package that day lol

Amazon will NEVER allow the majority of their contractors make good money. They’re monitoring everything. As soon as Amazon sees people finishing ahead of time on a regular base, they’ll increase the work load. A general contractor should never know exactly how much money a subcontractor makes per hour. Deciding how much he thinks is enough for you, and looking for a way he can lower his overhead is a temptation he cannot resist.

I applied to a dsp job in Edmonton, and I was just doing research about it. Came across this video. I was hoping it didn’t seem crazy but now I’m kinda second guessing. It said on the page that full time drivers work 4 days a week for like 10.5 hours a day. I’m just hoping that if I get recruited I get put in a good facility. I feel like it wouldn’t be like super tough as you just are by yourself and that’s when I work best but I’m not sure. Also to be sure, this job is the regular package delivery, right? From what I searched about dsp it doesn’t look like much of a difference to actual hired delivery drivers. Just wanna know everything before I commit to this.

My son drove for a PUMA Logistics DSP for Amazon in Denver for a few days in late 2021. On only his 7th day scheduled they told him they didn't have a route (though they had him scheduled that day) and not to come back because he was too slow. He was slow, because he is a safe driver and the Amazon GPS routing was awful, causing him frequent backtracking. Once the GPS told him he had arrived, but was in the middle of an intersection. He frequently had to use his own phone GPS to find his stop. The DSP never paid him and you cannot find a phone #, email or website for this DSP

Because of this video, I will always choose a later date of delivery. Thank you to all the workers that get us our packages!!!