Angry Voicemail We Got From an Alamo Drafthouse Customer 

"I wasn't texting I was using my phone as a flashlight to find my seat. Anyway, my texting wasn't bothering anybody"

- Makes excuse for having phone out (using it for a flashlight). - Immediately negates the excuse by admitting she was texting.

Willingness to stand up to shitty customers and stand by your employees is a rare virtue these days. As a retail employee, I sincerely appreciate that.

"I've texted in all the other theaters and nobody cared" I can GUARANTEE that people were annoyed at you

I can guarantee you, lady, that it *was* bothering *everyone*

Why do people pay money to get into a movie theater if they're just gonna text the whole time. You can do that at home.

You da real mvp for putting subtitles on the whole thing so i can watch this at work without headphones.

Holy shit EVERY movie theatre needs to do this. And yeah, i'd go to the Alamo if you know... there were one near me.

If someone came to me and told me about how they got kicked out for texting in the theater, all that would do is make me want to go to that particular theater more. So all she is going to do is promote how awesome that place is.

I've only been to an Alamo Drafthouse once - I was down in Texas for a wedding - and it was the single greatest theater I've ever been in. Comfortable seats, great food, and wonderful atmosphere! Loved every second of it - really the best way to watch a movie.

What!? What!? I thought this was America! Isn't this America!? I thought this was America

LOL. They need to run this ad before the trailers.

Finally,a theater with the balls to ask that people use common sense and remember that there are other people there with them.

to everyone who's saying "but what about emergencies? like i have to text my babysitter blah blah" -- ITS TWO FUCKING HOURS. If you have SUCH AN EMERGENCY situation that you can't be at a movie theatre for 2 hours to watch a movie, stay the fuck home.

I don't even live in your state and yet I want to go to your theater so badly.

I wish we had theatres like this in Canada. Bravo.

I wish there were more theaters like this one. I hate it when people talk and text during the film. People these days have no fucking manners.

Just had to come back and rematch this in light of AMC's announcement that they would be allowing texting in their theaters. I'm so grateful a new Alamo will be opening just a few miles from my home.

Hate people like this. People need to raise their kids better... If you are the parent of this child you have failed.

wish I lived in the area so I could come spend my money in what is obviously a fine establishment. Ya know?

Idk why people break rules and then get all angry when they get caught. Clearly you're not supposed to talk in a movie theater. It's rude and disrespectful. Some people don't think about how their actions affect others because they're too self-centered. Come on, people. You know the rules by now. It's nothing new. If you break them, expect to pay the consequences.

To all the people complaining: I'm so happy there are theatres like the Alamo. I can enjoy a peaceful film away from assholes that think nothing was wrong with what that girl did. Go somewhere else. Better yet, wait for the DVD.

The problem is treating pieces of shit like customers, but it’s difficult to tell ahead of time who is a considerate human being and who is trash. I applaud Alamo Drafthouse for giving everyone the benefit of the doubt initially.

Wow. Drunk lady is drunk.

If you don't think you're bothering anyone while texting imagine yourself in a dark room kinda like a theater now imagine someone shining a flashlight in your face

She talks with the same cadence as Eric Cartman from South Park lol

I sincerely hope that woman comes across this video!

"I didn't I couldn't text in your theater" also "I was using my phone as a flashlight" also "my texting wasn't bothering anyone!!" riiiiiight.

I love that you posted this on youtube. This girl needs to grow up. I hope she finishes school too.

Ah, love the Drafthouse! Food, beer, no babies, no texting or talking like a wanker during the show. Thanks for being awesome, Alamo!

Even though I will never go to this theater because of geographic location, I want to say thank you as an avid movie goer. I wish this was standard policy in all theaters.

I stopped paying to go to movies a long time ago because of the clientele nowadays. I'm loath to spend good money to watch a movie when so many people just cannot survive without turning on that glowing screen every ten minutes for whatever reason. Not only that, but I can't stand people who think the theater is their living room and talk indiscriminately during the feature presentation. Also, I wish people would learn basic manners such as keeping their feet off the seats. I didn't go to a theater to sit in whatever crud was on the bottom of your shoes. Good job, Alamo. You're definitely taking a step in the right direction.

Wish there was one of these near where I live. I haven't been to the movies in 4 years or so. My last experience was Tim Burton's Alice in Wonderland. A kid would not shut up in the back, blue screens lit up everywhere. I could only imagine this being worse now that more and more people have this technology and a lack of respect. I'm only 24, I'm not an old timer complaining, the shit that goes on in normal theaters has gotten out of hand. People need to learn to put the damn phone away for a minute.

if you have a phone call, step outside. it's not a hard concept, just common courtesy. same with screaming and crying children. You go to the movies to enjoy a MOVIE, just as most other people in the auditorium do. If you can't handle not being on your phone for an hour and a half or two, then you shouldn't go to the movies or bring your cell phone. If anything, just turn the damn thing off. pretty simple concept lol

Who are the thousand people that disliked this video? They like purchasing tickets to look at facebook?

1.7K people like texting during movies

I wish every theater would start kicking people out for texting or talking. I pay my money to see a movie, not listen to someone talking or blinded from their stupid phone light. Rules are rules after all.

She was texting but she was only using her phone as a flashlight.

"It was on silent, it wasn't on loud!" Was dying 😄

now that's some quality advertising right there! thanks texter! xD Great job guys!

I was pissed at the AMC news today about texting, but then found your chain is opening a NYC location Summer 2016. One word: GOD SEND.

You need to send copies of this as a community service to every theater in the nation. I boycotted theaters in entirety in 2008 because of texters and got dragged back last year because we finally got an IMAX.... Nothing changed. If there was an Alamo in my town, I'd be there all the time. Toss those assholes out on the ears!

Perfect example of so many people's attitudes today. Betcha 10 million dollars this jewel of a gal texts and drives all the time.

"Didn't know I wasn't supposed to text" hahahahahaha

Thank you so much for the great experience last night! It's rare for me to go to a theater and not get annoyed by other theater goers.

My wife and I have been going to our local Alamo Drafthouse for over 3 years now, and this is why we love it...great food (plus free refills on popcorn and beverages), reasonable prices, entertaining pre-show fare, and a zero tolerance policy for talking/texting!

From now on, Alamo is my preferred cinema. Good job!

An entitled, precious snowflake of a girl, angry about an establishment that refused to accept her self centered, rude behavior? Shocking.

MAGNITED states of america

Please open a location in Windsor, Ontario! I'll be there every weekend!

Welp, whoever that person is, they are now immortalized in the ad for all of eternity.

I think I will go to an Alamo Drafthouse tonight.

Lady, people did care at the other theaters - everyone around you who was probably VERY ANNOYED at your texting, but didn't want to speak up. I'm sure you've ruined a lot of movies for a lot of people

>Claims she didn't text >Defends texting in theatres Now that's a poor coverup if ever I saw one.

This remains one of the best ads ever made. I immediately knew I had to go to Alamo Drafthouse, and it was even better than expected.

While I was watching "Creed" at Campbell 16 in Springfield, MO last year (which will soon be re-opening as an Alamo theater), another patron actually answered a call on his cell phone and carried on a conversation for several minutes. I don't know how practical it is to police this behavior, but anything done to kick these jerks out is appreciated. I've already joined Alamo Victory and look forward to visiting the theater when it opens. Thanks for doing what you can to prevent disruptive behavior, and good luck in Springfield.

1 - Private property, you're not free to do what you want in a private property.... anywhere in the world. If you're in a friend's house, you'll respect his rules, why won't you respect someone else's rules as well? 2 - If you have to use a flashlight to find your seat because it was too dark, you were late to the theater anyways, so you're being a nuisance anyways. 3 - Politeness includes not ruining the show to other people... it's like trying to sleep when someone is texting and watching TV right next to you. It's impossible for most people. Someone please teach her good manners... or it might be too late, I don't really know. Way to go Alamo Drafthouse :D

Language warning. Pity there wasn't a retired cop next to her.

I just put a post up stating that this advertisement is the BIGGEST reason I go to the Alamo. Thank you.

This is why I love Alamo Drafthouse. It's pitch black in the theater, they don't allow texting and phone use during showings, and they will just plain kick people out for not following the rules.

AHAHAHA OH MAN AMC really oughta watch this vid and learn from it. These are the kind of people they're catering to.

Bravo to Alamo drafthouse. More places need to be like this. I used to work in a movie theatre and I would regularly kick people out for being on their phone or being too loud. Granted this was way back when and in a different country, but I have noticed that theaters in the US don't really seem to care, either not enough staff to walk the halls or actually just don't care. I have stopped going to theatres because of all the ignorant people that pull out their phones or decide to have conversations through the whole movie. It is a shame because I really love watching movies on the big screen.

PSA: it is really rude to use your phone in a movie theater (or ANY kind theater). Thank you for being a decent human being and not using your phone in a movie theater.

Didn't know you can text in theaters? As if anyone needs to be distracted, after paying $13.00-$15.00 for their ticket, by your 15V phone? Amazing that ANYONE over the age of three does not understand how rude it is to use one's phones in cinemas, theaters, church, funeral parlors, libraries. Hint: it is. Go outside if you can't manage your time. Your lack of time management and your addictions to your phones are no one else's problem but your own. It is a phone, not an electronic tracking device. Positive that life will be okay without your checking your phone constantly. Honest.

I live in Canada and I think from now on I will ONLY see movies at the Drafthouse. HEAR HEAR!

nothing worse then a douche on there phone when your trying to watch a movie and then randomly seeing bright lighting in the theater to distract you and hinder the full enjoyment of a movie you wanted to see

That is a glowing recommendation for why I should see more films at Alamo Drafthouse. "Alamo Drafthouse don't treat me like a customer (cause I don't text during movies). Alamo Drafthouse treats me like a Honored Guest because I respect their rules. Woo! ASSHOLES shouldn't go there. Woo!" Tagline- Alamo Drafthouse, we are asshole free for your viewing pleasure.

I work at a Hotel, and our breakfast/dining area closes at 11pm. We'll let people sit in it quietly, ya know. Reading, doing some work on a laptop, whatever. But if you are in a group, or loud enough that we can hear you at the front desk, we kick you out. Every time we kick people out, they have a similar reaction, or leave us bad reviews. This one time, after being asked to leave the dining area, the guest walked up to the front desk and asked for assistance. My coworker went over with him to the dining area, and he points at his pile of beer cans and says: "Clean that up for me" When my coworker refused, he went off on how we're suppose to be making him feel hospitable. I don't know why people think they can act like this.

Step one: If the movie begins at 7:00 pm, try to arrive a bit early, and not 6:55 pm... Especially if your going to stand in the concessions line, as this can take a bit of time to get through. The best thing about following step one is the house lights are still on when entering the theater. Step two: Don't be a complete tool.

Hey Alamo Drafthouse, I am SO happy that you enforce this rule! That is always a pet peeve of mine that people use their phone during a film, and it bothers me so much that they paid money for a ticket just to text or view their phone instead of enjoying a film. I just found out that El Paso, Texas (where I live) is getting an Alamo Drafthouse Cinema here, and I am definitely going there on opening day. I never been to any of your cinemas before, but I am really excited about it!

Good for you guys setting an example! I wish every theater would follow suit!

Best advertisement for a theater I have ever seen!

Good riddance to bad rubbish! The rest of us love Alamo Drafthouse all the more!!

lolol first she said she was trying to find her seat, and then she changed it to she texts at other theaters and nothing is ever said. I wish we had an Alamo Theater where I live!

Unless it is your first time in a movie theater due to living under a rock, its a known rule that you don't text /use your phone during the movie.

I love Alamo Drafthouse for this. I have been to movies at other locations in the past and irritated by people chatting or using their phones while the movie is playing. MORE theaters need to be like you. Thank you!!!

Anyone else picture Pennsatucky from OITNB when listening to this? Meth teeth and all?

It’s been 8 years. I wonder if the original lady ever found out about this. Also I hope she grew up in that time

I like this place already! :D

This Sounded exactly like my EX, completely sober and would Irrationally rant like a drunk... Chills went down my spine CHILLS

This theater will make you enjoy going to the movies again. I don't step foot in another theater anymore. Alamo Drafhouse wins.

Everything about the stereotype is on point, right down to the accent. Amazing.

Right now I feel like taking a plane from Europe, fly over to whatever flyover state that theatre is in and bingewatch everything in their program. So glorious. Kepp on fighting the good fight!

Well done. Very well done. I'm so glad that you do this. I hope more theaters do the same.

The theater near my home plays two requests for viewers to NOT talk or text before each movie. Even with that, I've seen the management eject people for doing both. It's a shame you have to remind people NOT to be rude.

"I was using my phone as a flashlight.." "I was texting, and not bothering anybody" Well, which one is it?

Wow that’s a good movie theater they do kick you out if you text or talk I wish all movie theaters do that

Now that the Brooklyn, NY, location has opened and having watched 3 movies there, all 3 experiences were great. The waiters walking around did not bother my watching experience. Great job at training them to move about theater and still not be a distraction. All the movies I planned to watch at Regal or AMC, if Alamo has them, I will try best to watch them at Alamo. Big fan of DC, so I can't wait to enjoy Wonder Woman and Justice League at Alamo, free of the texters. I might even watch some special screenings. I love how the other theaters have their pathetic "please be quite and courteous to others" PSA. Its just paper tiger. Like the jerks won't text just because you ask nicely. Thank you for being a company that has principle, even at the risk of losing future business. Lastly, having being to Alamo, this lady texter is completely lying through her teeth. The employees manning the box office at Brooklyn location always finish the ticket sale with a texting/talking warning. Before each movie starts, the same warning PSA is played in theater. She also flat out lies that she needed her phone to find her seat. I am near-sighted and wear glasses. Today at Doctor Strange, with the movie on and lights dimmed, I could clearly see my seat number with no need of extra lighting.

You aren't supposed to text in any theater. It's common courtesy to the other people

I love that you kicked her out, and that you posted her response. Thank you, Alamo Drafthouse - you are awesome! :)

If the book of punchable faces had an audiobook, this would be first chapter.

To those who defend the woman and say the theater should not have kicked her out: No, texting on a bright cell phone screen in a dimly-lit theater is not "harmless", it is visible and distracting to other moviegoers. And yes, a business can and should kick your ass to the curb if you ignore its rules, especially after you're given multiple warnings. People who think because they paid for a service that they're entitled to act however they want are absolute shitheads.

I'm am so going to this place! about time there was a movie house for adults and not jerky spoiled little kids!

Any chance you're going to upload the Star Wars version of this that played before The Force Awakens? It had me in stitches - so unexpected and very well done. Thanks!

Honestly, I have a feeling that she was aware but just did not care. More movie theaters need to grow a spine and start enforcing the No Cellphone policy like you guys did. Awesome job ⭐️.

Well, were you texting or using your phone as a flashlight? "I'd rather go to a reglear theater, where people are actually polite." No. There aren't polite people in reglear theaters, you know? Damn, can southern California get our own Alamo Drafthouse, please? It sounds divine.

Why would you need to text a flashlight to find your seat? Ignorance of the law is no excuse for breaking it.

I love this direct approach with a business. Way to go Alamo Draft House, I'm a fan!

Never gets old.

1. Get to the movie before it starts 2. Don’t go to movies if you want to text 3. “I’m never coming back” is actually a good thing