Apple rips the flex, Drivesavers rips the customer. No wonder Apple calls it the Genius Bar. I would never have thought to kill a phone and hand it back along with a middle finger.
This is equivalent to 'I took my car in for an oil change - they cut my radiator hose by accident so they pushed the car outside and told me I needed a new engine'
@@blahorgaslisk7763 new car because the engine is bad because the radiator hose was sliced and its your fault because you didnt have backup money to prepare for this situation
oh yes i can feel that so much. we had an old volvo 940 turbo. ... the oil lamp was flickering ( for a good reason as we learned afterwards) ... the cardoctor removed just the cable... and told us its fixed. until we lost the motor 300km after that 'repair' RIP old family Volvo 😮😢😅...
if that was the case. he should get fired. the damage this alone has done to apple is far more expensive than a replacement screen. just one person watching this video and deciding to never buy an iphone when they were planning to is a big loss.
@@Nebbia_affaraccimieiit's how ALL "justice" has ever worked; In Imperial China...in the British Empire...in the Aztec Empire...you name the civilization. The primates with the most bananas make the rules, but rarely follow them.
I heard "we tore a flex" and I thought, "BS, that's what you put in the invoice." If you took a running car to a dealership and they returned it to you in a non-functioning state and told you, "Sorry bubba, you're on your own", that's like candy to an attorney (or it was 30 years ago, maybe they put "you waive your right to sue us" in the contract now?). The problem is, the Genius Bar is full of amateurs who aren't trained to do what Jessa does here. I'm seeing a lot of businesses pull these stunts where the customer is doing everything right and they still get shafted hard and blamed for it. That should be treated as fraud, plain and simple.
Seriously, it’s beyond time the FTC needs to step in and, like, do their job: protect the consumer. But we all know that won’t happen, they’re all on the take, and they get free new phones.
@@c1ph3rpunkthe ftc protects them. Because they regulate them. Any time you see govt regulation, think protection is the correct term. It just stops small guys from competing.
Apple products were good and repairable up until the death of Steve Jobs. I have an iPad mini2 and MacBook Pro from 2014 and 2012 respectively still working well. It is clear from watching your videos that the mantra within Apple is now "sell, and at all cost sell - do not repair." This is clear from today's video. Thank you for championing the cause of repairability.
@@valghyna7668 The only issue is that the intelligence agencies and divisions actually have very advanced cyber tools at their disposal, so sarcasm isn't exactly deserved.
@@HyperHorse my moto e5 has a swappable battery and I installed LineageOS on it to get android 11, and it runs better than stock android 8. The thing is gonna last a decade if I don't break it... ~sent from that device
It's definitely a metric thing for the store. They can't initiate a repair as the parts needs to be registered. The owner / manager likely doesn't want to pay Apple out of his store profits to fix this phone. So they use the black box approach and send you away.
These facts are what people should know about institutionalized repair. “Authorized” doesn’t mean “good”. I don’t want to have to get permission from Apple to use common sense and put a replacement screen on Megans phone.
I just came here from louis's video. Did apple admit to the customer that they ripped the flex cable? And if yes, why isn't it on them to repair the phone? And if it's unrepairable, why isn't it on them to pay for the data recovery? I am confused as hell
Phone worked, went in for a separate issue. Apple tech verbally assured Megan that her data wouldn't be harmed by their investigation. They took it in back and broke the screen accidentally. The Apple tech admitted he "ripped a flex" (without saying it was on the screen) and said that recovering the data was now impossible but he would replace the phone itself. Second tech confirmed data recovery impossible. She escalated to store manager who gave the Drivesavers referral. Left the store without the phone so she could pursue data recovery. She sent the phone to Drivesavers, got the quote for $3300 and declined. Then found me and sent the phone here where I opened it while filming this video.
@@JessaJones That's messed up. They should pay for data recovery 100%. If that is not the case, then there is something extremely wrong with the laws there.
I hate seeing things like this. It makes me sick, makes me wonder how many folks have been taken advantage of. I wish I could say we don't see this too.
I wish I had someone like you to stick up for me and my car. I took my damn BMW to a supposed BMW mechanic because my window was stuck down and wouldn’t come back up. Just one of the many, many awful things about BMW. This was early June in SoCal, several years ago. Right before our worst heatwave. I got my car back with a completely nonfunctional AC. One that had NO issues before going there. Why did it come back broken? Because I’m a white girl with a BMW so obviously I have money to blow to pay them to fix. EXCEPT OOPS I HAVE LITERAL NEGATIVE DOLLARS IN MY BANK ACCOUNT EVERY MONTH. They said they could “fix it” for $800 but couldn’t tell me wtf was wrong with it. Every other mechanic I brought it to had no idea what happened to it, because stupid BMW makes it so it could literally be any one of 100 things. I obviously did it pay them $800 to ‘fix’ something they deliberately broke. And guess what? None of my windows can roll down. No AC (not even fan, it’s literally just dead) thanks to deliberate sabotage. It’s been 100 every day this week, and this is years later. I literally have to pray I don’t pass out of heat stroke and die while I drive because I have a job and am required to drive. It’s beyond infuriating. I wish I could burn the damn mechanics down.
“Hello Mr. George, how much you pay for the new guy”… I used to work for corporate stores, employees don’t care for shit about customers. All they care about is when their day off is, when they get paid and trying to do the least amount of work and still get paid for it, oh and lunch and break time. It’s not all employees, but at least 99.9% of them.
I remember a client back in 2018 or 19 took it to the authorized franchise here in Argentina and they tore the front flex so he wouldn't have any selfie cam and ear speaker working. I had to buy a third party flex and install it for him. Then some time later he was on a trip in the US and decided to replace the battery on that same device, took it to the Apple store and they did, but they also ripped a little filter around the screen connector but just enough so touch was intermittent. Back from the trip it was completely out of touch so I had to repair his motherboard, poor guy.
@@Nebbia_affaraccimiei I don't know about that assumption. I could imagine myself in this guy's shoe, as a south american on an international trip (I'm Brazilian), just want my phone to work and I'm not savvy on that stuff, hoping that a "North American" service may have some superior quality that I just can't ever find in my home country if my device ever have an issue.
why I've always fixed my own stuff, you cant trust anyone anymore, the so called technician should know how to open the phone with out tearing the ribbon cable, tearing it is something you would expect from someone with out a clue of what they are doing.
The amount of times I've had people come to me with similar issues because an Apple technician failed to do a visual and mechanical inspection of the device when Apple literally has that in their training and it is pounded into your head while taking it baffles me. It takes about 5- 10 minutes to do a thorough inspection and that tech should absolutely have known that was the display flex cable. IDK that they still have stock parts. Part of the trouble doing mac repairs for Apple is they don't let you stock parts. You have to order things only when needed unless you want to pay three times the price to stock a part and then if you do it is really only for testing purposes because when you submit the repair it generates a part order and starts their internal process to pick it from the warehouse and ship it to you asap.
There’s no way that the Apple Store in an American city doesn’t have stock screens for iPhone 13 series. AASP or IRP-sure, but not the Apple Store. Even if they didn’t, why not give her an option to come back in a few days to get her data and let her have the replacement phone now?
@@JessaJones Do the Apple employees (e.g. the one who broke the screen) get a comission on drivesavers repairs? I'd imagine not- but this would be a scummy way to get some extra cash.
Yet again Apple strikes again. The goal: convince the customer that they need to replace the phone with a new one at a hefty price for them to get a quota.
Good job Apple store. Hope to hear an update of Megan going back and making them pay for it or a lawsuit. I don't think the waiver covers Apple Store for stupidity.
Sounds like she needs to bring a lawyer with her as well as this video and demand a free screen replacement. And compensation for shipping it to Jessa, and the lawyer costs
Apple would say, my bad but you're phone work now but we do not approve the repairs from a non-autherized third-party repair shop.We do offer you a new phone.
Just under a month after I got my iPhone 14 Pro Max, my taptic engine stopped working over the course of two days, which I would consider to the faulty device kind of situation. Verizon was only willing to replace my phone with a refurbished one even though it’s a brand new iPhone, an apple was only willing to replace the taptic engine if I paid for everything. Even though it seems like I had a faulty iPhone, or at least a faulty component within the phone. I’m sure there was something in the fine print somewhere but that still just seems like BS. Lol.
I had something similar with a HP latop when I lived in London - actually you had to take it to a store named Currys and they just wiped my hard drive without any warning. To say I was livid doesn't even describe how I felt.
Can we just clarify here, Apple broke the phone, did they offer to replace or repair it ? I get that Apple won't take responsibility for the data, but has the customer refused a replacement in this case in order to save their data or have Apple just said we broke it your problem ? EDIT - just seen that you called her and they did offer her a replacement phone.
Phone worked but had an issue with cellular data connection. Apple technician assured her verbally that her data was safe during their diagnosis, so she didn't make sure it was backed up. Then they broke the screen and DID offer to replace the phone. She asked about saving her data. Two technicians told her that getting her data was now impossible. Escalating to the Apple Store manager told her that she could try their expensive partner Drivesavers. She sent the phone to Drivesavers and was quoted $3300 after they examined the phone. This was just a broken screen the entire time.
@@JessaJones A second case of drive savers quoting $3000 and being unable to determine the phone just needs a new screen. more cases like this make it look less like an accident
@@JessaJones I'm in the UK and we have similar stories over here as well. this particular case does seem a little bizarre, like you said they tore the ribbon cable on the screen, any tech working on phones knows the fix is a new screen (or at least test a new screen to see if it still works). not that you would ever get it but would love to here the explanation from their side.
@@lichensand9910 people are upset that that Apple used their authority position to verbally assure Megan that her data would be fine, then made a mistake that was easily rectifiable, refused to correct that error when informed that data was at stake, and implied that the error they made was grave enough to either not be repairable at all, or quite expensive-a straight up lie. Not to mention they use their authority to recommend a data recovery well known to habitually charge people thousands of dollars for simple problems (see my DriveSavers playlist for plenty of examples)
Thats up to the client usually. Sometimes people would gladly pay less money just for the files, this is especially the case if they are getting a new phone. I personally would just say replace the screen since its still going to work for at least another year or even more.
Seems like it could be worth it for Megan to talk to a lawyer in California about the possibility of suing for the whole affair. I'm too naive probably, I'm sure the moment you give your AppleID for your appointment you're technically legally agreeing to allow them to destroy your phone/computer in the process of "fixing" it.
Honestly , i broke a customers iMac, too. But he got a new one in box with all of his data already preinstalled and a fresh 2 years warranty. That was company policy and one of the reasons why we didn’t lose customers to apple when they opened the 1st store in my town. Our service was just better. I did some component level repairs, too. So clearly not all things apple likes me to do but customers were happy and recommended us to their friends
I don't know how you were able to restrain yourself and not swear like a sailor 😄 I was livid watching/thinking about this. 🤬
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The unfortunate thing is that the iPhone is the easiest phone to get fixed. Basically no independent repair shop wants to fix anything other than Apple or Samsung products, which ironically are some of the least repair friendly devices.
Here's the question I have from a customer's perspective that I'd like an answer to. So, Apple broke her phone, gave her contact to Drivesavers, who quoted her 3000+ dollars for repair. Obviously, the screen replacement doesn't cost nearly as much as that. Is she still required to pay the Drivesavers' price, or can she tell them to get bend and that she'll only pay for screen replacement and data backup? Essentially... is she still screwed for thousands of dollars?
Megan declined the DriveSavers quote and sent her phone here instead which is the only reason we know about this case. DriveSavers routinely charges people $3000+ for devices that only need a new screen. You can see examples of this on my DriveSavers Playlist.
@@JessaJones Thank you for responding, Jessa. I'm glad Megan thought DriveSavers are insane jerks and found you instead. I'm just worried that many people don't know about that and fall for it. I for one am very glad to have found you and Louis. Love what you do.
The employees didnt want to replace the screen. Not sure how they do inventory or screen sales. But they may not have a option that says tech damage screen replacement click here. 😂
then just chose a any option from defective to warranty. no one is going to check broken part by part this is just an entire store being shit at their job.
@@777tman And miss the opportunity to sell a new phone? Just joking, this time, as they actually offered her a replacement. Doesn't explain why they weren't just replacing the screen. So no I have no good explanation.
Good day ms. Jessica, can you help me to have a picture voltage check to my ipod 5th gen with no display. i can't understand why it has no display since the LCD is brand new. Hint, the ipod is water damaged, but i already check with the diode mode, and the result is 2.095 and .485 in reverse. i connect to my laptop and it is detected, but in the schematic charger reading is start from 0.90 amps to 1.10 amps and drop/steady in .80. pls. can give me a hint or a voltage out to the lcd connector for my references. Hope you can read these. thank you and have a good day
I don't understand, if all they did was tear the screen cable, why wouldn't they just put a new screen on it? It can't be that big of a deal for them. I'm so confused lol
Yes! The only thing that makes sense is just unbreakable policy with no room for common sense. It’s as if the front line techs are so disempowered that they can’t even correct a simple mistake in the name of human compassion.
Yeah after reading more comments i am now thinking they do that too the cable so then they can scam the customer into paying 3.3k the worker most likely has a deal going on, it be interesting to see if they are receiving any money into there accounts form DataSavers
Hello from Germany! Great Video! Another day where the "Apple Authorized" stores completely fail again. Kind of sad what a bad service this is, cant stop laughing :D Unfortunately, I could not find in the video description which liquid you use to remove the battery (2:21). Would you tell me what liquid this is? Thanks a lot!
@@cortex_btw Yep, it dissolves most glues, and is harmless to the rest of the phone. Just make sure you use a high concentration, 95% or over is what I use.
This unprofessional attitude and lack of conscientiousness has reached epidemic proportions. It's everywhere and will cause all kinds of mayhem. Mark my words. Everyone seeking services while hardly anyone is getting the necessary training or putting in the time and energy to fully understand problems. It's like this in healthcare too.
Lets go buy an apple phone because of the name🙄 iv been buying Motorola phones lately and i get my daughter Samsung 21 because she likes different fancy stuff but both phones are great and my moto g stylus 5g iv never had to put a screen protector on and never broke and im always droping and running over it on the riding lawnmower
Hi Jessa.. i have iphone X, if i flash the device, stuck on sending kernel chache.. driver jump 2nd not working after the bar of flashing show up and the device do not connect to PC again.. just stuck on 18% sending kernel chache on 3utools.. i have to change USB ic dan power ic but still like that..
Copy this video & Call Apple and say II will take you to court and the financial consequences for you will be severe if you don't make this right. If that doesn't work Sue the Heck out of Apple.. Attorneys should be falling over themselves to represent her..
I use „Apple hand me downs“ (last generation) as my spouse buys the latest gen. I always spend years hoping it does not crash or break for fear of things like this…. Would I otherwise ever buy from Apple? I think not…😮
Each person who had something like this happen should all get together on a class action against Drive Savers and Apple. I wonder what goes on behind the scene with Apple and Drive Savers. Those incompetent people deliberately break her device and take no responsibility at all. Then they send her to Drive Savers who tries to get $3500 for recovering her data from a phone that just needed a screen. The thing I truly hate about Apple is sometimes their bad design choices find their ways into non Apple devices. You would think their competitors would be taking it as a lesson on how not to design a terrible device! I know people who if they found they were a victim of this scam might find themselves in jail for what comes next when the "genius" gets his comeuppance!! I am sure that dozens of people come out of Apple stores pissed off to such a point you should just stay well out of their way if you know what is good!!!
that is a criminal act they are doing done to damage someones property to then refuse reparation payment. if that young lady can prove that they broke her phone, she should sue them for reparation. the $3500 they wanted from her for that data recovery is the ammount of money they should pay to YOU for your service and your service is far superior than theirs. how pathetic they are _(to not name their crooked brand name)_ to call themselves "genius" to then have to send the phone THEY made to you for repair, that is like an alleged scientist would write a book not knowing what they are talking about to then need someone else to correct it, nobody will take that alleged scientist serious anymore and that brand is likewise, i wouldnt buy from that brand anything. before seeing this video i thought to buy their new phone but after hearing here about such mickymouse business practice of theirs (no insult to micky), nada. there are chinese made phones for like 300€ or $300 u.s., those have nice specs and work just fine. by the way, i watched your videos some time ago and thought to look your yt channel up, subscribed for know. a question if i may, can you repair amateurradios too or is it only smartphones you repair ?
Never owned an apple never will. Fixed a load and yes made to be as difficult as possible.. The way the customer is first charged a fortune then treated like a dummy.. Not to mention worker conditions in production plants.. Im not funding that.
lol Genius Bar , what loser …you don’t even need a certificate to exchange it . So Apple tried to compete by software locks , to make them look professional
Ok, you broke a flex. You owe me a phone similar o better to this one. Plus the costs to recover my data plus damages. Literally megan should sue in small court for the maximum amount in small claims.
Question? How easy is it really to accidentally rip that cable? I might be biased but i cannot remove the feeling that there is something more going on here. I would really like to know how many times people are being referred to that third party data recovery center by that Genius Bar. In any case, it would be an interesting topic for an independent journalist to look deeper into no?
I very much like these videos . I noticed that in this video they never talked about why this person had been having Internet connectivity problems which I think she said happened when she was accessing data over a cell tower .
If you could only get your phone repaired at Apple, they would never have to honour a warrantee again, ie, they just say YOU broke it, and you couldn't do a thing about it. As far as DS, if the phone was on and you plugged it into a computer, wouldn't you see the phone. Basically they did nothing as a preliminary check, and charge $700 min just to look at it, ie, it would've cost $700 plus a screen if they are honest, and $3300 if they want to rip you.
I don't know if it's still possible, But I used to be able to see my apple photo folders when I plugged the iphone into my Chromebooks USB port. I guess i'll check that again. Wasn't using a special OTG cable. I don't recall if it was a one way charge cable or two way sync. In either case, the folders on the chromebook disappear from the Chromebook once I unplug from the iPhone.
