No, the funny part is how many people will continue to buy iphones and ignore all of the bad parts. If you see something wrong, either fix it or stop complaining.
All of this feels like a half-hearted attempt to squash the right to repair movement by providing "repair resources" so lawmakers have a hard time ruling against them. In reality though, these phones are still not what one would consider to be easily repairable. It's all a bit sad really.
@@Bobspineable I just hope this changes because I dont see this lasting for long if your gonna repaire something like the screen and not having to use certain features its just not worth its "opps I cracked my phone time to buy a new iPhone"
the really sad part is apple fanboys still buying this expensive proprietary closed crap ;apple not only spies on them with BTLE when their iphones are OFF but still controls the part you buy for it to end up only inside your phone, thus 3rd party repairs *WON'T BE ABLE TO STOCK PARTS!* . Process insanely slow, costly and cumbersome for every replacement (cameras, battery, screen).
@@just-a-bajan6643 maybe if parts were easier to get through legal channels and phones weren't made to be replaced every year or two, theft of phones would go down 🤔
These repair programs all started around the same time at every company. It is 100% a scam to avoid right to repair laws. We still need them to pass! Don’t support the programs unless you are benefitting from it. I’d still rather pay the same to have someone else at fault if a mistake occurs.
It is very easy to avoid, just don't buy Apple Products, as a Retired Technician who also sold 1000's of PCs, I would repair Apple's with their overpriced common components, due to proprietary firmware, but in good conscience could never suggest the purchase of any Apple Device, sorry they are the biggest scam in the Electronics Business in the World. No Company on the Planet gives you less value for you dollar.
Fascinating, considering using the factory parts showed up as "unknown" after the new parts were paired to the phone, it seems as if Apple must store the pairing data in a writable piece of memory. Perhaps with enough testing and analysis it could be possible to locate where this data is written and figure out what is being written. Maybe then it will be possible to completely sidestep having an Apple technician "pair" your new parts and do it yourself! Possibly even have 3rd party display replacements that send the correct info to be considered genuine?
Hugh said he was recording the data being transferred but it was encrypted which makes it next to impossible to decipher. However, I expect one day that some whizkid will work it out and jailbreak Apple's protection system.
I highly doubt it'd be of any help. Even if you managed to decrypt the blob, there's probably more cryptography involved. They must be flashing a cryptographically signed payload that contains both the part's SN and the phone's SN. The phone then continuouly checks the signature against well-known certificates and disables the features in case of a bad signature or a wrong payload. You'd either need to somehow add your own certificate to the well-knowns (in order to be able to self-sign the payloads) or bypass the check at software level or tamper the part's SN, which at any rate involves patching the iPhone's software (or even some TEE which is worse). This, if possible at all, requires very high skills in reverse engineering, lot of time, probably lots of equipements, and is fairly easy for Apple to circumvent with an update as soon as you make the exploit public. We need to get rid of DRMs in general. All DRMs, everywhere, not just Apple's. They're counterproductive, and they just make the world worse.
2 года назад
That information is saved in syscfg partition on NAND (on iPhones 12 and below). Syscfg is well documented on the internet and it is possible for third parties to change information on that partition with the help of checkm8 exploit(iPhone X and below). Infact you can also unlock Activation locked non cellular iPads and Apple Watches by modifying SN and Wifi/BT MAC address data stored there. That’s also probably why you cannot pair a new screen to the device without Apples consent.
@@two_tier_gary_rumain Deciphering the data might be far the hardest part actually. Given the screenshots in the video, it looks like Jeffrey only captured TLS packets so this is not even an obfuscation attempt by Apple but just the normal "sane" thing for any communication over the internet (it may just be HTTPS under the hood and zero application-level encryption involved). Nobody sends data through unencrypted channels nowadays and this could have been anticipated beforehand. A better attempt could have been to setup a man-in-the-middle attack. Anyways, even if you managed to reverse the whole protocol, encryption would still be your latest worry. Signature checks are the major problem here and they're done outside the protocol. You need to bypass the signature checks and if you bypass them, you don't even need to understand the protocol.
I’m glad you made this video. The repair program is a step in the right direction, but there’s clearly a lot of work left to be done (and shipping giant tools around the world is pretty impractical). Makes me really appreciate the practicality of iFixit.
it boggles my mind how environment friendly and vegan crowd form the biggest customer base of apple products, which is a notorious company that plan obsolescence its products to keep its profit margins and ends up filling landfills with perfectly repairable phones and electronic devices
Even when laws are forcing them to be more likable, Apple somehow manages to become even more disgusting in the process. Can we please recall that a 4 digit sum has been spent for us to be treated like this?
$10 says that they use the device serial numbers to blacklist warranty repairs or to give them proof for a "well you must have broke it yourself" excuse
Best shot to acutally get some data that apple sends is to wait for a Jailbreak and record all decrypted data that gets send to the phone - maybe there is finally a way to capture something that would allow to develop a software that allows for new pairing.
@@huskieszn could be that requirement for the technician to connect is that you have to update to the latest version of iOS, guess we’ll have to wait and see
Thank you for this video, Mr Jeffreys. This represents the highest mark of professionalism of any technical video I've seen on YT so far. I never owned or will ever own an Apple smartphone because I'm opposed to the idea of closed-system hardware and software; but I'm interested in following their paces thru the technological progresses; and your videos are a wonder in that respect. I understand Apple uses a hardware encrypted enclave, where the various hardware components are authenticated before (and possibly during) the device operations. This process doesn't differentiate the various components, but creates a matching table of parts - authorised by Apple - which can operate together only after Apple acquired the serial numbers and authorised the pairing. The repair process you have shown complies with the letter, but not the spirit of the law about the right to repair. The Apple reaction to the new law on repair shows their lawyers are more skilled than their design engineers. I suspect this Marie- Antoinette attitude, "give them cake", will backfire. Once more, thank you for creating such an incontrovertible reference standard regarding Apple behaviour and decisions on "right to repair" matters. I remember with nostalgia the Apple II - which shipped with circuit schematics, instructions and eight open slots. Regards from the UK, Anthony
I guess Apple's crazy high parts prices was one way of paying for the rash of new employees, like Carlos, responsible for in-person pairing. I wonder if Apple's using contractors for this, because that is an extremely simple job duty. As always, great video👍👍
Yes they are. They use a company called Kellyservices or Convergys. They are people who work from home on a Mac sent to them by Apple. Training is 2 weeks then you’re cut lose on customers.
I was surprised to learn they sell them. When I watched another video about the repair program earlier this month, they were renting the machines out and you had to return them after use. This might work out better if you can resell the machines after use. I expect that will work out to be much cheaper than renting them from Apple - assuming they don't get damaged at some point.
you can however buy said machinery so... its up to you if you want it in essence once done the only thing you need are the parts which should be "relatively be affordable" and have a lower carbon foot print so... far from perfect since the AST2 is still pretty locked in really (unless you have an insider guy)
If you send the network traffic data to someone that really know a lot about this maybe he could make a program that simulates the calibration software. But I am not promising that it's possible. Only in theory. Great vid as always exposing apples anti repair. Man they just can't end this drama can they.. . 🤦♀️
I had two iPad pro 10.5 with display and motherboard damage respectively. Since the display damage one was badly mangled, i thought of just transferring Logicboard and home button. Both Cameras didn't work and froze. I had to again disassemble everything and transfer the cameras and then everything worked fine. It was super hard repair but not impossible. Thanks to your videos and Northridgefix videos. His videos are the defacto repair guides to the minutest complex issues. Your videos are good for best disassembly.
I work for an Apple authorized service provider in the US so I have a lot of experience with their processes. Almost all repairs require either calibration or something called system configuration. The latter of those two is what can be run remotely by Apple support after a self-repair. This is also why they aren't offering the program on older models as they require a calibration that requires the device to be plugged into a computer that has specialty software installed. Regarding the screws that are included with the screen. It's not In case you lose a screw. Apple has a strict policy against reusing screws. If we remove a screw then we have to replace it with a new one.
Back when I was doing iPhone repairs (up til 7) there were much simpler issues; now I had to learn about the new restrictions in building my new iPhone XR. I got it May 21. They have made it so much more difficult, but if you shop while anticipating the restrictions, you can still get a good deal. My 256GB factory unlocked XR had a broken back glass but everything else was spotless, and I already had an XR 64GB with a shattered LCD but good back glass and frame, as long as you keep track of what parts go where, no error messages. With taxes and genuine adhesives, total cost was
It’s odd how apple sends you repair parts yet still software locks all of your phone because they didn’t repair it, apple is far to egotistical and greedy to really let us repair any device with their logo. What’s worse is even if you take it to them it seems like they are unwilling to help us with said repair so ultimately they could care lesser then we thought.
Omg thank you for this video, it has been fascinating. I’ve been wondering about Apple’s repair program since they announced it and I assumed that they would give you access to everything as long you pay the price tag that comes with it. It’s a shame that they did not provide the calibration tool to finish the repair (Are they worried people will use the tool’s bits in order to bypass iPhone security and gain unlawful access to their devices?) If so, they could might as well allow you to create a user name and password as the repair technician and access the calibration tool remotely, effectively keeping their bits in their secure servers.
Apple just at this point wants money. If they cared about the environment maybe they'd take a year to improve the repairability rather than making things better. Be a great way to differentiate the models, too (Comment meant to go on first video, tried to get it up as quickly as possible)
Actually by apple releasing these parts at about $30-$40 cheaper than an oem refurb from a reputable seller, it made the seller drop their prices also.
What happened in that calibration process. Was quite a lot different than what I'd have imagined. I thought it would just connect to a server, check the serial numbers and have you do a few quick actions. And not that a service employee would actually have to get involved. Maybe they're worried about reverse engineering if it ran automated, though.
Funny that all other "Apple Self Repair Program" videos what I have seen have gone perfectly and smoothly :-D I wonder how honest they have been or have they just been paid by apple....
To calculate US sales tax: It depends on the origin, but for apple's HQ in Cupertino, it's 9.13% for Santa Clara County, California so you take the item price (for instance, a base iPhone 13 Pro, $999) times 109.13% which gives you a total of $1,090.2087, rounded to US$1,090.21. hope this overexplaination helps lol
Sale tax is based in receiving address. Some states have no sale taxes. On the hand, some cities add additional sale taxes in top of the state sale taxes. It's so complicated that online prices are shown without it until you put in shipping address.
Much appreciated of this video. Apple acts as if tho they made huge strides in the right to repair, but pulling the wool over our eyes at the same time with those not being tech savvy. So I find this video very informative n helpful.
As someone who works for a very large third party Apple certified repair center, I can confirm the entire calibration process is extremely difficult and can take way longer than needed. I can have a part in a phone and closed up in well under an hour but because of the calibration most repairs take 1.5-3 hours and I’m even the one running all of the repair calibrations and diagnostics through Apple’s system, GSX.
I absorbed the same amount of frustration that I know you were having just by watching this video. I think Apple knows what they're doing when this pushes away the technically skilled in favor of those who just buy a new phone every year.
Keep pushing! Just like what happened today soon enough they'll give us what we want this is a big indicator that they are listening and we can't keep quiet about it or it'll stay this way!
As a side note. The screw package that comes with the display isn't in case you misplace screws, per Apple guidelines you are supposed to replace every screw removed. Working for an AASP they actually have AASP locations add on consumable 011 number parts ( screw kits and adhesive ) to every order so they can replenish as needed. I think it's pretty silly to be honest. Also a little tip for the adhesive, once the screen is removed reheat and use the twirling method. Even after repairing these phones since the 12 series came out with said adhesive I've only been able to get all the adhesive off in one shot a few times. Takes finesse lol system configuration is a pain (when camera calibration is required) and requires AST2 access. Prior gen phones used a stand alone calibration software. They should really consider allowing users that process the at-home repairs like this to have one time use keys to access AST2 to run system configuration and post repair diagnostics.
Thank you for saying everything I wanted to say as a tech, but am scared to piss off papa apple... (I feel he would have a few choice words about using sysconfig himself.)
Just blows my mind that they have you spend all this money to repair the phone yourself but have to connect to a rep to run config remotely. The issue with the camera after the repair I found happen WAY too often. I got to the point where I didn't want to perform and/or offer rear system repairs due to the Lidar not picking up after transferring the camera. In my mind how hard would it be to have the "customer" use their Apple ID and send them a one time use code to access the suite via email. 🤷🏼♂️
Hugh, i have used the Apple diagnostics softwares i worked at AASP here. All calibrations or tests can be done as many times as it’s needed. It’s the technician’s fault there.
What a great video! Insightful, detailed and important to point out if things actually changed but as the video says, Apple is still in complete control of your phone.
I can't help but feel this is less about a friendly "heys guys you can now repair your own phone" and more about " I'm sorry, now you've brought the parts, rented the tools, voided the warranty and screwed the phone up we will have to charge you even more to fix it properly now" type thing 🤣🤣🤣
Wow. It's quite surprising how much Apple wants this program to fail. Thank you, Hugh, for this in-depth video. I agree with you that it's completely ridiculous for Apple to restrict replacing the display or back camera. There is absolutely no reason to require those parts be paired to the device for them to have full functionality. Consumer hostile decisions like this is the top reason why I would never consider an Apple device as my primary device ever.
3:04, the screws are meant to be swapped out. The rectangular outline on the cardboard is meant to be oriented to the battery, and then the screws are in the same general alignment as the ones you will need to remove. Apple's tri-headed screws are really soft metal and use friction to stay in place. Swapping them out ensures the highest quality repair, Samsung certified repairs are the same to refresh Loctite on their screws.
In the US taxes vary by location so prices are shown without tax, and then tax is added at the end. This includes brick-and-mortar stores. In the case of Apple's self-repair program and other online purchases, the tax varies by shipping address. Different states have different taxes.
I have the iPhone XR and just cracked my phone screen today. I was hoping to eventually replace it myself but I don't how it affect it. My phone also doesn't say it has True Tone but it acts like it does I think. I don't know
What a strong member of the public you are and a credit to the word Freedom your David and Goliath experiment shows everybody the definition of the meaning GREED and Rotten “ Apple’s . I Thank you “
Not including sales tax in price listings is standard practice in the US and Canada. Sales tax varies by state, and in many US states, by municipality/county. You're just expected to know how much tax to add based on where you are. For the same reason, the listed repair fee would also exclude applicable sales tax.
Give me one good reason to like apple anymore... As a tehnician, I replace thousands of components, including ICs, displays, sensors and I never had any issues with any component. Batteries do not need reprograming, some sensors do require calibration but they are usually easy to do, and displays do not need calibration or reprograming. Removing the charger, sh1t price to performance, planned obselesence, all the poprietery stuff, paying snapchat and some other apps to make their cameras look better than android's, this sh1tty apple explained youtube channel that covers up all the stupid sh1t they do, the entire anti repair program they do and a lot more. I feel like apple is just d1cking around with us at this point.
actually (3:00) Apple sends the screws because you're not supposed to reuse them (now this maybe different for the self service program) but as a tech for Apple they want you to replace them "because the screws have been used and can no longer hold the proper torque specifications"
I'm pretty sure the proximity sensor and the ambient light sensor are not the same sensor. A proximity sensor senses something close to it and the ambient light sensor senses light levels.
You still need Apple for all of their iPhones just to repair the phone even from a 3rd party! That's an Epic Fail and you still don't own the phone that you bought with the money you have!
12 and 13 adhesives r a pain in the butt to remove. I work at an official apple repair center thru T-mobile and we have to use the rig that they sell on the site. The adhesive is different and more intense for these 2 editions of the phones. I found that keeping the adhesive heated up helps loosen it up a bit easier and i take the spudger while holding it with the tweasers, heating up every so often as i slowly work along the edge. Sucks that it takes awhile but it is what it is
Sales tax in the US is weird, because it varies from city to city. Not all states have sales tax, but in the ones that do, then there's the counties that each set their own rate, and then within each county, there's the cities and towns that can each set their own rate.
I don't think so, the cost to rent the tools is 50 dollars, which would barely cover the cost of shipping it. All up it costs about the same as if you were to get it repaired at the apple store, which isn't a good deal, though they lose money from apple store repairs anyways. I doubt they would be making much money from this, if any. They are doing the self service repair program because they have to, not because they want to, if they did want to, then it would be a lot more eloquent then this.
Weird I just was given a pro max that had a girl’s anger taken out on it, I replaced the housing and screen, lost True Tone after it was reset but it was there on the first boot, I also lost the selfie camera so I ordered another unit, careful took the camera module out and put it in the housing with working Face ID, and now all I’m missing is True Tone
With regard to the tax on the prices: the majority of products sold in the US do not include tax in their list price. This is because tax is determined by the state, and for an online order would only be calculated upon the buyer indicating their state.
yeah for those self repair process it's a whole different experience, i work for an S&R which we do have contact with apple and have all OEM parts and tools and software to calibrate it, it's better to file a claim for a in-store repair, and i've worked on many iPhone 13 Pro max screen replacement it really simple repair and running the system config after.
From xs and above u need to update for new camera to work. For true tone u need and decoder to extract the date and manufuction of the old lcd and whrite to new lcd for it to work. Display issue u need to transfer an ic from lcd to lcd to work.
1:40 Hugh talking about US tax I found quite funny as an American. Yeah, it's a bit complicated. The rate is different depending on where you are at, and then the city, county and state each add their own part of the tax percentage. Plus the tax is never included on the item prices and isn't calculated until checkout.
Technician may be an overstatement.. When you call for tech support you often get someone that is reading the instructions form their computer. screen. Their knowledge maybe based on whats on the screen or prior issues.. Dont know if it the case at APPLE but it is in some other tech support groups..It isnt until you get to level 2 or 3 support you actually get an experienced tech.. The FINAL issue will be the software load to pair the new parts to get everything to work....
Even if people could figure out what's going on in the calibration process and start doing it themselves, Apple is so passionately focused on keeping that ability away from the end user that they'd likely change it in an instant once they found out
It's a baby step in the right direction. They don't need to give us the software just a website or cloud program you can run so you don't need to talk to anyone or anything.
There are three ways to calculate sales tax in the US. 1) There is no sales tax. 2) There is a state sales tax and is dependent on the state. 3) There is a county sales tax and is dependant on the county.
Maybe i missed it but what is is that Apple uses that the regular consumer does not seem to be able to get, in order to get this working? Some pairing tool or something?
I knew they made self repair program only for look 13:10 at last, right 😅. But how long it took I hope that there will be some jailbreak tools which could bypass these messages
Can you possibly try ordering a battery from apple but installing a third party one and seeing if the calibration would work to say that it's an apple original part?
In case no one else answered, the reason why sales tax is a pain to calculate is because it's handled by our individual states; there's no national sales tax. The sales tax would have been calculated based on which state the person who was redirecting it to you was getting it shipped to.
So if you do the double sided adhesive pull towards you when peeling it off. Go slow. I literally use to work on these phones assembling and disassembling.
us tax works like that... you will not see the tax in the price it will just be added afterwards, here in the eu we have certain rules to prevent that, the tax has to be shown included in the price shown in store
The issues the 13 parts were swaped, it wasnt calibrated with apple's tool. Problem with self repair you only get 1 adhesive and its easy to not to install it correctly. If your good can remove adhesive all without breaking, twist method is best. When calaibration happens apple needs to update each serial number of swaped parts assign to your device.
Is there an argument or validity to saying that we might need to upgrade our tools to combat? Example: Battery replacement: - Get old OEM battery - Cut that flex cable from the root - SOLDER it on the a new battery - (Normally, this would trick the iPhone into thinking it's the original OEM battery) I'm wondering if there's something to be said for having a tool (maybe an iFixit tool) that can assist with soldering these cables for the general public.
