AquaTru Under Sink Installation Guide 

@@Meryc74 ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-kO8earfB8vM.html

a.co/d/2r2eRqW

The under sink model doesn’t have the electronics to keep track of the filter usage intervals. This is one of the reasons that it is a bit less expensive than the countertop models. We recommend that you write on each filter, with a Sharpie pen, the date you installed it, to keep track of the filter life. You can also use a calendar reminder. You should replace the pre-filter after 6 months. The VOC filter after 12 months. The RO filter after 2 years.

The tank has a 1.8 gallon (7 Liter) capacity. The filtration rate is 180ml/6 ounces per minute, which is the same as the AquaTru countertop model. It shouldn't make a hissing sound. Be sure that it is installed correctly. Please call Customer Service and they will be happy to do some troubleshooting with you and resolve this for you. Please choose the Technical Support & Troubleshooting option. Here is the Customer Service number and hours: 1-800-220-6570 Hours: Monday-Friday 7am-4pm PT Saturday 7am-3pm PT

We don't have information about the average time it takes, but here is a video of the installation procedure that should give you an idea of what is involved: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-IpnqjuETicw.html

Until there is a video... It;s just a few steps. Instructions for this can be found on page 15 of the manual. Here is a link to the online manual: aquatruwater.com/wp-content/uploads/2022/11/AQT_Manual_UnderSinkMount_02.22_R8_WEB.pdf

The AquaqTru Under Sink model is designed to deliver the purified water through the RO faucet, so, unfortunately, this is not possible.

Hi Leah, The under the sink model can be used with or without an air gap faucet.

Thank you!

@@LVHoy You're welcome. :-)

Please call Customer Service, and they will be able to answer this. Please choose the Technical Support & Troubleshooting option. Here is the Customer Service number and hours: 1-800-220-6570 Hours: Monday-Friday from 7am-4pm PT Saturday and Sunday from 7am-3pm PT

You may be able to do it, but this is not the way it was designed to work, so it is not something we recommend.

The Under Sink model wastes about 3 to 4 gallons for every gallon purified. The AquaTru Countertop models only waste about 25%.

@@AquaTruWater I guess - now that I've been educated by your reply and having done a bit of Googling - that this is common. To be fair, looking at it from a "uses water" versus "wastes water perspective is likely the more accurate way to look at it (just like one wouldn't say, "My dishwasher wastes x gallons of water per cycle"). Thanks for the response.

@@boorayin2773 You're welcome. :-)

Jmm. Ask the owner, im sure they would love you for buying this system! :)

@@trustlivelikeit good point, thanks! And I'd definitely love a workaround too just in case!

Go with the countertop option, I've had one for years and its great! ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-FzRRpneFCIw.html

@@kevin_parkerson I have one already. I'm looking for a workaround. Thanks

No. It was not designed to work that way.

No, it cannot.

You will need a 13/16” drill bit and drill that is appropriate for drilling through the countertop material. You can find information about this on page 9 of the installation manual.

@@AquaTruWater I am having a really hard time finding a diamond tipped hole drill in this size. Do you know of any on the market that I could use?

@@jasonthornton6235same - any luck?

Please call Customer Service and they will be happy to help you with this. Please choose the Technical Support & Troubleshooting option. Here is the Customer Service number and hours: 1-800-220-6570 Hours: Monday-Friday 7am-4pm PT Saturday 7am-3pm PT

There needs to be enough room to contain these components... Manifold Dimensions: 4” x 11.5” x 13” (D x W x H) Tank Dimensions: 14” x 10” (H x D)

Allow 2 hours for the tank to fill. When the tank is filled, the RO system will shut off automatically.

If you don’t have experience with this kind of installation, you will need to hire a technician in your area to install it. We don't have particular technicians to recommend. You will be able to find some in your area and the link to the installation video will be helpful for them. Here is the AquaTru Under Sink installation video… ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-IpnqjuETicw.html

Please call Customer Service and choose the Technical Support & Troubleshooting option. Here is the Customer Service number and hours: 1-800-220-6570 Hours: Monday-Friday from 7am-4pm PT Saturday and Sunday from 7am-3pm PT

When first setting it up, water will be filtered, and the tank will fill up before you can dispense water. :-)

If you mean, the color of the RO faucet... The Under Sink model is designed to use a separate Reverse Osmosis faucet, but you can use your own RO faucet. You can find several options on Amazon. Here is a link to several different options… www.amazon.com/s?k=RO+faucet&crid=2C81KBFDSXUM2&sprefix=ro+faucet%2Caps%2C117&ref=nb_sb_noss_1

We’re sorry your unit is leaking. Please call Customer Service and they can do some troubleshooting and resolve this for you. Please choose the Technical Support and Troubleshooting option. Here is the Customer Service number and hours: 1-800-220-6570 Monday-Friday from 7am-4pm PT Saturday from 7am-3pm PT

@@AquaTruWater I figured out the leak and haven’t taken back the comment-I had to stick the 1/4” line further into the recess-My tank osmosis would not fill to full. I ran it for over 3hrs. probably 5 on the timer. The faucet water line… had x3 as little water pressure than the drain line the whole 5hrs. Lastly, a rotten egg after taste from the faucet water line i tried some on the 4th hr. I think that aftertaste is gone now I have the under the sink ph+ mineral boost model from AquaTru What’s going to happen?

@@HotHeadCringe We're sorry you are having this issue with the pH filter. While many of our customers love the taste of our alkaline mineral water, some people perceive tastes differently and pick up on a taste that they don’t love. Some people are even genetically dispositioned to have a gene that makes them more prone to detect a Sulphur-like taste in the alkaline water. This is similar to how some people love the taste of cilantro, while others detect a soapy taste they find unappealing. The taste in our filter that people have detected will diminish over time as you filter more water. However, if this is not acceptable to you, we recommend switching to our classic VOC filter and use our Perfect Mineral drops to add minerals back into your water. It will not create alkaline water, but it will give you the healthy trace minerals to re-mineralize your water. We are happy to refund you the cost of the Alkaline VOC filter and replace it with a classic VOC filter free of cost to make this right. Here is the Customer Service number and hours: 1-800-220-6570 Monday-Friday from 7am-4pm PT Saturday from 7am-3pm PT

We’re sorry you are having this difficulty. Please call Customer Service and they will be happy to do some troubleshooting with you to determine if the unit has been correctly installed and resolve this for you. Please choose the Technical Support & Troubleshooting option. Here is the Customer Service number and hours: 1-800-220-6570 Hours: Monday-Friday 7am-4pm PT Saturday 7am-3pm PT

We’re sorry your unit isn’t working. Please call Customer Service and they will be happy to do some troubleshooting with you and resolve this for you. Please choose the Technical Support & Troubleshooting option. Here is the Customer Service number and hours: 1-800-220-6570 Hours: Monday-Friday 7am-4pm PT Saturday 7am-3pm PT

@@SpiraSam I just got a different RO faucet from amazon and that one sealed up fine