This installation video reviews the steps needed to properly install a GE Appliances Under the Sink Dual Flow Water Filtration System (GXK285JBL). Further details can be found in the product literature.
I tried this GE system and the plastic tubes were leaking from the cold water supply valve. I don't understand why it's all cheap plastic and they just can't get you copper/stainless steel valve connectors/braided hoses. I didnt trust it with the pressure from the supply valve - worried it would burst at night or when no one is home, so I just returned it. Went with Britta for a few months, but I might install something more durable in the future with metal connections.
The hand spray is removed to make room for the filter control valve assembly. Now do not see how did you secure the faucet side where the hand spray was attached. The water will flow through that opening uninterrupted.
Thanks for this. You're good at explaining. I have a 10" filter with a 10" housing, but the filter became moldy because I couldn't screw it shut, it didn't go all the way down to the buttom(rounded off housing at the buttom, two different manufacturors. How is the water supposed to flow when the filter is inside the housing?
I have had to replace this unit 4 times within 6 months. The manifold keeps cracking. Has anyone else had any similar issues or able to tell me why this keeps happening. When I called GE customer service line they just tell me that they are not technician and cannot assist me and that I would have to have a tech come out to the house, which seems a little ridiculous to me for a water filtration system.
Hello Kira, we are so sorry to hear this has happened and we want to help. Our training is for use and care type questions and we would also suggest that one of our trained technicians diagnose and repair this for you: www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service Thanks for checking with us. -SF
Just installed with left handed valve installation method. Followed the directions carefully, even the flush. But i noticed that my water is still smelling tasting like Chlorine. The filters were factory sealed, so they weren't used. As per your flushing instructions I am turning the valve to the right (towards the faucet). But should I turn the Control Valve to the left to activate the filter system?
Follow up; I tried turning the valve in the opposite direction and that made no difference in odor or taste. I just trying to talk to someone from GE Customer Service and the person I had was completely useless (Sorry GE)! Seems like I'll have to uninstall, and repack and send back to Amazon for a refund. I guess the upside to having a Prime Membership. Also another thing I failed to mentioned is that there are several air bubbles, even after I flushed the system in both directions. Funny never had an issue with any other GE Water Filter Products. I have (on the same supply water line) a single GE Filter and the GE Refrigerator Filter and that water is amazing coming out of my water dispenser on the fridge. Crystal Clear, no bubbles or Chlorine taste or odor!
That's wonderful to hear! We're so glad to hear that you've chosen GEA for your home and that you were able to get it installed. If you have any questions, please don't hesitate to reach out! Thanks. -AT
I had the same question. Mine started blinking pretty soon. I’m wondering if pressing the button is supposed to set a timer. I doubt it’s telling you the state of the filter. Rather, it seems to me like it’s measuring how much time it has been used, like the timer on a switch. Hitting that button tells you to reset the clock…
Hi Issac & Steve- Thanks so much for your question. We are happy to help! You are correct that the light is set to a 6 month timer. The filter life is 6 months or 300 gallons. If your water is still flowing fine you can reset the filter light and just write the date on the filter so you'll know when to replace it. If you have any questions, please let us know. We are happy to help! JW
Just received new cartridges for my Dual Smartwater unit. They are identical to my old ones but water won't go thru them. I put the old ones back in and it works fine ! What's going on ?
We installed this system 2 weeks ago, using this video, and it went great. Now, 2 weeks later, when filter is turned on it throbs a bit and water flow slows down. What the heck?
Hi, Charlie - you'll want to make sure the filter label is centered and facing forward - this ensures it's fully installed. But if that doesn't seem to be the cause, then you might want to call our Innovations team at 800.952.5039 - they'll be glad to speak with you there. Thanks -CC
After removing the sprayer the hole is expose. It was never mentioned on the video what you do with the hole under the faucet once you. remove the hose. Please reply.
What if my supply lines are 1/2"? The product description doesn't say whether it works on both 1/2 and 3/8, but the comments suggest it's only 3/8. Does it come with adapters or do I have to buy those too?
The one is designed for the 3/8” compression fittings. If you have ½” supply lines then the appropriate adapters will need to be purchased to make the system work.
We just got this had to go back to home Depot one of the parts were faulty and did not want to screw onto the main water line there’s no seal inside of it we use plumbers tape after getting a new piece and that seem to do the trick it works great but every time you turn off the water you can hear the line smack against the back wall. They would’ve did so much better with braided steel line.. but decided to save on cost.. but really how much more would it be for peace of mind.
We recommend following the Installation Instructions for proper installation. You can view the instructions here: spklr.io/6053sZvH. We do not recommend altering the unit in any way that is not approved by the Installation Instructions, as it is not how the unit was designed or tested to be used.
Everything I understood except the spray hose that you took out, what do you put other end? I am installing on moen faucet. The faucet has three holes hot water, spray nozzle and cold water. Now tell me if you take out spray hose what you going to put that empty hole. I watched this video at least ten times but you never mentioned about spray hose,
Hi! Sorry for the delayed reply. Yes, this can be used with a single handle faucet, so long as the installation instructions are followed. You can view that document, here: spklr.io/6050mXEG We're here if you've got other questions! -MS
i'm trying to get the cartridge off so i can replace and put the new one. it's not coming loose or anything and i'm wasting the first one and i'm unable to do anything. how do i get it off so i can then replace it. please help me guys i don't know what i'm doing wrong.
JPD my filter is leaking at the top. I replaced it 3 months ago. If I take off my filter & re- lubricate the top can I put the same filter on. I don't know why it is leaking so I thought if I take it off & redo it maybe it will stop? The red light is not showing also.
Every time I try to disconnect the sink sprayer to install the "switch" in its place, my wife hits me in the head with a frying pan... I don't think it's a good fit...
Thanks for getting back with us, Steve. We apologize for any inconvenience this has caused and encourage you to contact our SmartWater Team for further assistance at 1-800-952-5039. -SF Thanks for checking with us!
I just installed the filtration system, but it's leaking from one of the cartridges. I switched them, but it continued leaking from the same side. Does anyone have any suggestions to solve this issue? I don't want to unistall all the system to take it back to the store
Hi Blanca, Thanks for reaching out. So sorry to hear about the leaking issue, truly. If the unit's leaking from the fittings, we'd recommend that you fully follow the installation instructions and be sure that the tubing is free of nicks, burrs, etc., and that it's installed at the proper depth. If this has all been followed and the unit is still leaking, then we'd recommend taking advantage of your warranty or reaching out to your dealer to see if they can assist further. We do hope this helps. If you have other questions, feel free to ask. -MS
Hi! Thanks for reaching out. Hope you change your mind! If you've got questions or concerns about your appliances, know that you're always free to reach out and let us know. Best wishes. -MS
This water filtration system was designed to easily provide filtered water for drinking and cooking! You can read more about this filtration system on the product page here: spklr.io/6054WSyE
Hello Bird718, I'll be happy to help! You can cut the line to fit; however, you will need to make sure there is adequate amount of line, just in case it needs to be recut and reinstalled at any point in the future. Here's a link to view the manual...www.myapstore.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-50306.pdf JW
Hello Gareth, thanks for your interest in our GE money saving water filtration system. Please see the use and care manual, on page 8, the instructions for changing the filters: www.myapstore.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-50306.pdf Enjoy! -SF
Hello Diogo, we will be glad to offer you our GE Appliance Parts link for all parts pricing and availability: www.geappliances.com/ge/parts/?icid=GEARpartsflyout-allparts They will be glad to help further! -SF
Hello, and thanks for commenting. Generally, we would recommend disposing of the water you use to flush the system rather than using it, as there may be particles in the water as a result of the flushing process. If you have any other concerns or questions, we’re always happy to offer assistance. All the best! -SG
Nope. That is a common misconception. Hard water needs a softening filter or system. This is going to filter for taste. Scale (magnesium and calcium) require a different medium to remove.
@@H3xx99 yeah we do this for a living but many people don't know the difference between filter and softener and most companies don't make it clear on their product.
This is not an easy install based on the video!!! I would never recommend this unit. Buy 5 gallon spring water or use your GE refrigerator filter or Brita filter.
+Shayra Castillo The average 24 package of water has approximately 3.5 gallons. This GE Twist and Lock Under Counter Dual Flow Water Filtration System will give you 300 gallons of filtered water before you need to replace the filters. If you buy a lot of water bottles this will save you a lot of money in the future. Thanks so much for your question. Have a great day!
+Samuel Hadeed If you don't feel comfortable with the installation we always recommend hiring a professional. Thanks so much for your feedback. Have a great day!
This has to be the most useless invention. It's not hard but overly complicated for what I already have in my refrigerator and I can do also with a Brita pitcher. On top of that you loose you soap dispenser. What a stupid idea.
+celestealways It's actually great for consumers who not only like to drink filtered water but also like to cook with it. We think it's a great product!
