Glad it worked out in the end. What a huge hassle. Kudos for keeping your composure and maintaining a measured approach. These kinds of situations are extremely frustrating, making that very hard to do.
You rock, thank you. I really tried to remain fair and not burn them, but at the same time highlight the parts that were truly wrong and out of line as far as business practices.
Good advice. Atomic amps is doing the same thing to Tonocracy software owners, with a twist. Early buyers were *offered* a refund from Atomic - who isn't refunding them either.
@@MarcAllredVideos Indeed it is. My credit card company saw it that way, though it took a couple tries because Atomic, while never replying to me, quickly replied to my credit card and said they didn't owe me a refund. After some go-around, I was able to get the refund. This alone shows that Atomic is fully aware and complicit in their actions. What else could be inferred when a company ghosts a customer ~4 months, while replying within 24 hours to a company? Clearly, they do not value customers, or honor their own words. Glad I got the money back, and never ever again will I have a thing to do with anything related to Tom King.
Rob Chapman is goddamn radioactive. I have been tempted to buy some of their Amplifire pedals in the past, now absolutely no way am i getting involved with these guys. I actually have the original 18W Atomic Reactor 112 slave amp...it's a great amp for modelers, and loud as hell! Too bad business is getting in the way of customer service.
@@MarcAllredVideos Have they reached out to you because of your videos? You were 100% fair and reasonable with your critique, nothing that they can complain about.
Tom King himself emailed me about it asking me to take it down. He took ownership for a lot of the issues and delay, but I didn't like how he tried to pull on my heartstrings to justify why. @@dvaoa2910
@@MarcAllredVideos wow... that's pretty low rent. You know what would've been cool of him to do? Come on your channel, do a professional mea culpa and outline how he's addressing these support issues, so that you can pin his reply. But, I guess it sounds like he'd rather sweep it under the rug. That's too bad.
The moral of the story is to stay away from this company. They purposefully kept your money for months, untill you threatened legal action against them.
