Best advice I was ever given in Corrections: Be Firm, Fair and Consistent.

Tier Talk / Tips from Leadership to the Tactical

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How do you earn an inmate’s respect and compliance?
Great question. Anthony Gangi, Host of Tier Talk, discusses his approach on how to earn the respect and compliance of inmates. Listen in as he discusses the do’s and don’t of professionalism. Remember, it’s all about how we carry ourselves.

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21 янв 2018

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Комментарии : 54

@andyhamilton8873 6 лет назад

I agree with what you are saying Gangi. I have been able to build the reputation as being Firm and by the book, but can and will adapt to minor issues like you talked about. Inmates have told me that when I work they know what to expect and actually like that structure. They hate officers that are strict one day and lenient the next. I also take the time to study their inmate manual so I know what they are entitled to as well as being able to advice them on what they are doing wrong when they do it. I go by the philosophy of “Inmates will be given everything they are entitled to receive. No more, no less.” I also use the “5 tactical steps of verbal judo” this actually helps a lot

@TierTalk 6 лет назад

I love the fact you put so much into what you do. I am totally impressed. We need more officer out there, like yourself, who look to learn, apply and get better

@StoicObserverS 4 года назад

Thank you Andy, I will endeavor to be like you.

@thomasnugent3836 11 месяцев назад

Anthony, I never fail to learn something from your podcasts. As a United States Army Officer now in the Retired Reserve, I have a combined total of 30 years Active Duty, Reserve, and National Guard Service. But inmates are not Troops and while it is similar in some ways, it is very different in other ways. If I ever return to Corrections as a Mental Health Therapist(probably part time), I will definitely keep in mind a lot of the things you talk about. Very good discussion!

@TierTalk 11 месяцев назад

That is awesome Tom. Thank you sir. I truly am happy that your are enjoying the content.

@MrHoundogg 3 года назад

My name is Tim Amdahl I retired from the Illinois Department of Corrections and wrote the book Broken Silence Badge 2717, which covered my entire career. I earned respect by giving it to those I watched over. I wanted them to know I was always professional, Firm Fair and Consistent. I agree with you Gangi. While they may not like your decisions They will respect you, if they know you are consistent. I think management sometimes created problems by not being consistent as they play politics with both officers and inmates. But FIRM FAIR and CONSITENT are the 3 big ones to have.

@TierTalk 3 года назад

I agree. It how we need to be with ourselves and hopefully those feelings travel outwards

@mamabear2432 6 лет назад

Was told the other day, during rack up, by an Inmate, "Brooklyn's here...you keep it REAL Brooklyn...I'm racking up for you...the rest of them can F Off...Treating people with RESPECT is how you EARN respect. I LOVE MY JOB!!!!

@TierTalk 6 лет назад

And it sounds like you are excellent at doing it

@Noah-eb3mk 5 лет назад

Notice how they're separating you from your fellow COs though

@StoicObserverS 4 года назад

Thank you for doing these. Going into the prisons for the first time was eye opening. I now get why so many excons are so damaged and why their childhood decisions matter so much.

@heylookitssmitty4463 6 лет назад

I agree Mr. Gangi! I cover this very early in our Field Training Program. The inmates will normally show you respect when you look professional, carry yourself with confidence, and follow the 3 golden rules... be Firm, Fair, & Consistent! I'll go a little further by saying of the 3 golden rules, "Consistency" is key. One other thing, you also have to be yourself, granted a tougher version of yourself. This is the only way to be consistent. Keep up the great work!

@TierTalk 6 лет назад

Thank you sir. I feel like I just got an A on your. Field training exam. Lol

@museofeducation9609 5 лет назад

Before I do "granted a tougher version of yourself" I would build rapport with inmates, very important.

@76PopOutside 5 лет назад

I try to handle things on the unit. If I can fix an issue directly with the inmate it can actually be better for them. If I have to repeat myself I give them the extra warning of the write-up. I have my whole spiel, but basically we fix it now or I write it, If I write you, you know Parole gets to see it. They would rather as little paper going to parole as possible. Remind them they don't want their parole denied. I get a fairly good level of compliance. On our end the bosses see we are running a decent block and keeping control without needing their hand in it.

@TierTalk 5 лет назад

I like that. Total control.

@StoicObserverS 4 года назад

Excellent advice, thank you!!

@mineralareaoutdoors2213 Год назад

They still teach these words today....

@TierTalk Год назад

It’s great advice if context is applied

@queenswaybaby1992 5 лет назад

Also remember to treat people like humans ,because you are no different from a criminal if you treat them like animals ,even though some deserve it.

@TierTalk 5 лет назад

Queensway Baby you are correct

@queenswaybaby1992 5 лет назад

Karma exist and usually the nasty cops ,are the one's who will find themselves in a vulnerable situation ,where they will need help . I am not God but this is what usually happens.

@TierTalk 5 лет назад

Queensway Baby you are right. It happens all the time

@codysatterfield5316 5 лет назад

Also the same informative words I was given my first day in booking having never have been behind the wall it is still the best advice I carry

@TierTalk 5 лет назад

We learn a lot on that first day that will stay with us throughout our career

@codysatterfield5316 5 лет назад

Tier Talk Correctionsone RU-vid Channel yes sir we do. I am extremely gratefulfor what you do and how you represent us. We are such an integral part of law enforcement yet the light of recognition seems to always pass us by. Thank you sir.

@TierTalk 5 лет назад

Thank you sir for your support

@cameronoquinn94 6 лет назад

Found it, didn't catch it when you posted it but thanks for answering my question.

@TierTalk 6 лет назад

Cameron O'Quinn it was a pleasure.

@joejitsuny7865 5 лет назад

I think being yourself is important. Especially if you are dealing with the “max A” type “hardened” inmates. Don’t front on who you are as a person because they will see through your soul. Being tough is fine if you are tough in real life, but if you aren’t you are wasting your time pretending. The real you will be exposed one way or another in prison.

@TierTalk 5 лет назад

You are so right. Inmates will have a way of bringing the real you out.

@aletabeegle5183 4 года назад

Mr Gangi, I have watched TONS of your videos during my hiring process, I appreciate them and I'm learning alot. My question to you or any of your followers, I appreciate all the insight, is this. What's your thoughts on a older adult, im 52, just coming into corrections. Thanks for the input. Have a great day, stay safe everyone

@aletabeegle5183 4 года назад

Will inmates respect you more than a young adult, let's say 20-21. I feel like it'll be harder to manipulate a older person. I may be wrong. Thanks for the input.

@TierTalk 4 года назад

For me, it really depends on the individual. Respect is earned and that can come at age 18 or 65. Grant it, life experience is a great tool against manipulation, but it goes beyond that. It really helps to know who you are and what the professions expects from you. I think if you keep reading up and gaining knowledge ...you will be well informed. That is the best way to protect yourself and earn that respect. Keep doing what you are doing

@ZoesWepaPasteles 6 лет назад

Inmates are inmates but like you said FARE FIRM AND CONSISTENT is always the best and management needs to know to keep steady officers on their post but when theirs a none steady or a officer they don’t know inmate will always test boundaries but I always say from the beginning of a shift explain and state what you want just don’t come on to a post and sit their and expect that inmates will behave. A lot of officer complain how horrible a post is when their placed somewhere unknown or a high class area and they assume inmates will follow when officer react. You have to always be proactive and command your post where ever. Also know how to address different inmates because not every inmate will understand one basic directions. Basically Corrections one on onez IPC skills needs to be practiced.

@TierTalk 6 лет назад

This is excellent advice. I believe IPC skills is a must. If you can’t communicate you will get yourself and others hurt. Our job is ninety nine percent communication

@smitty8954 6 лет назад

Gangi- I am starting as a new county Corrections Deputy in just over a week. I have been trying to learn and soak up as much information as possible. I have been binge watching your channel. I love the content you have. It makes me think about a lot of things that I would probably only learn through experience, but you are filling my head with this wisdom before I step inside the wall. Keep it up. I really like the mental and psychological stuff you discuss. Do you have any tips for physical aspects of the job? Where should I continue to focus in terms of physical fitness and nutrition on the job and for the job? Thanks and stay safe!

@TierTalk 6 лет назад

Kevin Smith of course. First off...is all about your mind first. Keeping you mind ready and able. When you get a chance, run through scenarios in your head. We work in a routine profession, so avoid complacency at all cost. You are actually doing great by learning as much as you can. And obviously that learning will continue as your career progresses. Our ability to adapt and adjust is foremost above all else. As for health and nutrition, I have someone I can get onto to the show to discuss what are some good routines and regimens to follow. I rather have advice like that come from a professional. But I must say, you are already on the right track. Your willingness to learn leads to improvement. Keep that up...I commend that. Also, congratulations on being part of the family. It’s is a great profession. Stay safe and keep you head on a swivel. If you ever need anything...my email is gangianthony@yahoo.com. If I don’t have the answer... I will do my hardest to get it for you.

@TierTalk 6 лет назад

Someone told me to tell you this. Concentrate on the cardio. You do not want to show up to an alarm winded. Bring your own lunch, avoid ordering out ( if your dept allows it, mine does ), it becomes easier to eat unhealthy when you’re staring at a pizza menu.

@museofeducation9609 5 лет назад

Eat Morninga and Hemp seeds ( google or uTube would tell you how good they are for mind and soul), then always have something in freezer in case no time to prepare your own homemade food(Items like cheeseburger, meatball, ..for $1, if you get them from vending machine they will cost $3)

@ckez4724 6 лет назад

Keep it up!! Great job

@TierTalk 6 лет назад

+C Kez thank you brother

@zacharyalvarado2740 5 лет назад

And loved the video brother!

@cameronoquinn94 6 лет назад

You've covered Firm, Fair, and Consistent. But what about Ask, Tell, Make? You've said you don't ask, do you skip straight to tell? Why?

@TierTalk 6 лет назад

I have covered that in a video related to obligation.

@TierTalk 6 лет назад

Try this video. Tell me if this touches your concern. Inmate Manipulation Training Part 1 (No favors in prison)ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-zUP4lYfHl6w.html

@alliwantisfinancialstabili7414 5 лет назад

So inmates respect guards who are firm and just their to do their job, but what about guards that get stabbed, what gets correction officers stabbed by other inmates?

@moneymade4340 6 лет назад

Great video. It's a little more difficult dealing with lvl 4 and 5 Offenders isn't it?

@TierTalk 6 лет назад

Money Made it depends on why they are classified into that level. If they are classified because of the amount of time they have and not because of their institutional behavior, you may find yourself around inmates who have accepted their situation and are not looking for any issues.

@museofeducation9609 5 лет назад

Very good points. most people misunderstand this.

@zacharyalvarado2740 5 лет назад

Can you do a video of humorous stories (as a Corrections Officer)?

@TierTalk 5 лет назад

Of course. I can get people to easily contribute to that one

@cameronoquinn94 6 лет назад

10:36 "What's good for the goose is good for the gander." Whats good for the goose is good for the Gangi!

@TierTalk 6 лет назад

I Agree with that