Tata Consultancy Services is a global IT services and consultancy leader, with their BSC established in Budapest in 2001, now boasting a workforce of over 2700 professionals. In recent years, rapid growth led to process overlaps. Establishing the "Efficiency in Focus Program" was a strategic move that enhanced process visibility, slashed turnaround times, and fostered collaboration among departments. This program delivered numerous benefits: Digitized processes saw a remarkable 50% reduction in turnaround time and a simultaneous drop in human errors. Utilizing the Power BI tool, the analysis duration for specific processes plummeted by 80%. Cross-functional process reviews spurred collaboration and innovation, while seamless interconnectivity among applications and tools amplified efficiency gains. Over 90% of associates now boast proficiency in Lean, Six Sigma, and improvement methodologies. These results contributed in cost savings, increased customer satisfaction and overall success of the Efficiency in Focus Program.
15 сен 2024
