How you better handle broke cars. Make sure your customer understands the obstacles and options so you can create great opportunities for happy customers
Whaaat? Finally a video with a beginning and resolution within the same video! Please continue this! The guys in this shop seem happy to be there. Good work!
@Eric-696 exactly. I love watching this guy and how he words the situation with his customers. He gives them, "options" 😆. But I understand it sounds more professional plus he's being as honest as he can.
Marine mechanic here. In addition to the integrity this shop has is the obvious pride taken in the work as i noticed how clean it looks under the hood after completing. So nice to see someone willing to go the extra mile for a quality repair.
@@DavesAutoCenterCenterville on a situation like this how would you ensure there is no debris left in any of the oil ports that could later cause issues
I bought a car with a bad motor in it. Took it apart and there was metal throughout the engine. It had a Napa pro select filter on it. Should always use the gold or wix. They’re the same thing. Mobil 1 is the best
I know everyone who follows Dave’s videos probably doesn’t need to hear this, but please remind your family and friends who don’t understand cars and motors like us. The moment you hear anything “weird” or different or abnormal under your hood, no matter where you are, pull over immediately and shut the car off. It could save you thousands of dollars by simply stoping the engine immediately before things get worse.
@@Beachboy2112 Extended warranty companies don’t cover crap. They’re all garbage. Trust me, any time you try to file a claim on one if your car breaks down they’ll find a way to deny them. Dont buy extended warranties. Dave is 100% absolutely right. Biggest scam in the industry.
I wish we had a shop in lower Alabama like this. I've seen several videos, as a retired tech I can say these guys are sharp and I see no questionable actions on here, you guys Rock!
What a fantastic team of guys, I've been a mechanic and worked in the Auto trade for 401 years, I've worked at 8 different shops, NONE have been this good especially to their customers. I've seen little old ladies burst into tears because they were not told the cost of the repair BEFORE they came pick up the car. So sad to see that. I've seen a fist fight erupt between the service manager and a customer, not pretty. Communication all the way along the process is key. Dave and team, you guys NAILED it!
I love it that Dave shows a little 'behind the curtain' of what goes on inside a reputable shop. Communication is EVERYTHING and a good shop relies on good service writers to be firm yet compassionate and accurate. In my 25 years as a service writer/manager - The major issues I face were mostly due to lack of communication and documentation. That being said, the road goes both ways - you have to hold customers to their word as well.
Retired Cummins Diesel Mechanic here. Every time I watch your videos I'm amazed at the technical knowledge you and your guys have. I know you are proud of your team and it shows. Keep up the good work.
The color of all the components being burnt dark brown and black leads me to believe that the owner of this engine did lack of maintenance(aka oil changes). The oil broke down, causing excessive wear to the timing chain guides and timing chain guide failure. And, well, the rest is history. Change your oil properly people
Plastics get brittle over time and age.. especially in a engine that revs up to 5000 rpms consistently.. not to mention the cycles from cold to heat.. 150k is alot of miles usually that is actually good on the 2.2 Chevy motor. Timing chain guides usually start having issues at 100,000 miles.
@@craigiefconcert6493 I get it. Killed a 2013 5.0L Mustang myself. The relatively rare but unfortunate cylinder #8 failure (car had otherwise been well maintained- it was only a year old at the time). It had less metal in it than the engine from this example, but the short block was wrecked. Had a shop with the kind of integrity and customer service this place shows build something that would last. It was an expensive life lesson. Dealer wouldn't touch it. Well, they would, but it was actually a better price and better package to go with a reputable engine builder who, in the end, sent me out the door with something far better than the Ford dealer ever could. That same engine is still running strong today ten years later. Since the motor was already out of the car and disassembled, I took their advice and paid the little bit extra to put a few special touches on it that would really insure its longevity. That turned out to be the right decision.
I like the way dave explains the problems with salvage motors, i wish the service manager at the shop I worked at explained them like that. The customer supplied truck motors are probably the thing that made me rethink my choices and I left the business. Getting a random bashed, rusted motor and stripping two engines down to swap just about every part over to the salvaged one, just to have the salvage motor be a turd, or when you start cleaning up the salvage unit and discover non factory installed inspection ports on a "low mile running engine", or you pull the oil pan on the salvage unit for a looksie and its got forbidden glitter and chunky oil remnants. Unless you're inspecting and pulling the salvage motor yourself and installing it yourself, your best option is a remanufactured unit, or to have the one you've got rebuilt.
I had one of these once, it was a 2006 with the 2.2L. The timing chain started to rattle in cold weather at 140k or so, I took it to my normal shop and they said it was fine. I decided to do it myself, so I got the cloyes kit and a new water pump along with a cheap Amazon version of the special tool for the sprocket. Honestly only took me about 4 hours in a 30 degree garage with hand tools, and the car drove another 100k miles after that. The tensioner had gone all the way out and there was so much slack the chain was eating the valve cover where it wrapped around the cam gear.
Anybody remember the 2.6 Mitsubishi? An instant of no (low maybe) oil pressure would unload the timing chain tensioner. This would eventually break off the timing chains guides. Then the rattle of the chain on the cover is delightful. Dam thing had a balance shaft too. Ugh. Thanks for the video. You guys are the bomb!
Taking the time to properly explain the issues is key to gaining trust along with quality repair. You are doing it the way all shops should do, well done Dave!
I was given a lifetime warranty on a Toyota Camry I had. They denied it for two reasons. One of my oil changes went past the year, even though it was within mileage and tire rotation. Irony is it needed a torque converter. Tire rotations, and oil change have nothing to do with that.
I absolutely love how you have people recommending you several times.. You know your a excellent business when that happens.. And speaking layman's terms to the customer on the phone.. Brilliant 🤩🤩🤩
My first post. Having had my own automotive shop, worked for several dealers, and as a manufacturers field rep (retired now); I really enjoy this channel and your interaction with the customer base and your staff. Looks like a great place to work.
I’ve never in my life been more exited that a shop is located close to where I live. The integrity is top notch. I hope nothing happens to my car but if it does, I’m on my way
It was great that the customer actually listened to what you had to say and took your advice. Unfortunately, most people of today don't want to listen to what the person with the experience has to say and just wants to argue and spend as little money as possible. Great job Dave and crew!!!
If I only knew of a Shop around here in San Jose California that I could TRUST to do what you do, I take my stuff to them. Great Job Dave, and your Technician's are TOP NOTCH!!!
Dave I don't know if you read these, but I wish there were more shops with customer service practices like yours. There are way too many dishonest shops out there. Maybe its not dishonesty, and instead its incompetence, but there are SO many shops that would squeeze every dime they could out of every job instead of working with the customer to save them time, money and aggravation like you do.
Dave, you record some rather original/rare shares concerning the goings on in your company and it’s MO. Very refreshing content. I smile constantly at the experience you offer your customers. To know that every cent they spend is golden! Stay blessed! And thank your guys for all of us that care like y’all do! I say you buy em all pizza or even a delicious salad from that one place that tosses em . Giradelis? We have one in Ogden and they’re so delicious and feel healthy. Keep those boys healthy! They are the solid foundation and the solution to keeping America great. We ain’t done for quite yet. You give us hope in our futures
I do these every week. the oil filter is amazing. 12680750 kit , clean the pan. install phaser sprockets if they dont lock and send it back out for another 100,000 miles
Thats called professional service right there folks gor the owner of a shop to take time and personally call the customer and inform him or her of what they found wrong and walk him through the options that is a true professional right there ! Great diagnosis and customer service Dave great job to your technicians ! If i live mear you all you would definitely be my go to shop for thing i cant fo myself ! But unfortunately we are far apart from one another i live in the Holls of Tennessee ! 👍👍
Great through video. I wish all shops were as professional as your shop. Love how you explained everything to customer and his options he has with cost. Owner of car was so lucky with outcome of engine. Great job
Your thoroughness and integrity of informing the customer of all the options and the weight of each one is phenomenal. You've inspired me to take a road trip to see the beautiful sights of Utah and incorporate y'all as a pit stop to make sure my engine is as good as it can be hahaha
Perfect timing for this video, I am currently dealing with an Ecotec that had a timing failure and very high mileage and bent valves. The customer’s budget only allowed a used engine which I rarely do, I usually do a reman or not at all, but I wanted to help them out and take care of them. Used engine showed up and it has a broken timing guide, luckily the supplier is standing behind it and paying parts and labor to install chains and guides! Think this will be my last used engine install!
great VDO and good result for the customer. But what was really impressive here is the levels of communication going on with everybody, staff and customer.😊
Fantastic work to you and the team. After watching the rear end tune up on another video I'm seriously considering having you guys fix mine. The truck was abandoned 9 years ago and i recently got it operational, the rear end was obviously leaking at some point (axle shaft seals) and i think that ate the pinon bearing. Ring gear wasn't chewed or chattered but it's got a whine and grumble at speeds over 80. Thanks again for the knowledge sharing here Dave.
Dave loses me on the diesel stuff sometimes........this was fun to follow along with, and would have been my exact recomendations. WHO has 40 grand for a new subcompact nowadays?
I’m not in your line of work but listening to you and how you explain everything to your customers is a huge lesson on customer interactions. If (when) I blow up my 7.3 you know I’ll be scraping every penny for some a Monster ceramic! You are really good at your trade my dude.
I got out of the field after ten years because the shops I worked for were dishonest and wanted me to be part of their scam. That didn't sit well with me. It's refreshing to see such an honest and professional shop.
Wow, very detailed, honest, thorough and professional, like all shops should be. I'm happy for the customer, as you stated, these calls usually are not good news.. Thanks Dave
Dave - You & your team of mechanic's are truly AWESOME ! ! ! I learn soo much every time I watch these video's. You truly bad to the bone ❤ your style ! ! !
That engine sounds absolutely perfect. Just look how smooth the engine idles. Cant see any vibrations. No weird worrying ticks n rattles. Id be happy wenever my car starts.. sounds n looks like that
If only every mechanic took the time to communicate like this man. Every mechanic I've ever dealt with either assumes I'm an idiot or talks to me like one.
Dave's videos explain why shops are often unwilling to do conservative repairs. The possiblity that a conservative repair is not enough will result in an unsatisfied customer and even an argument about liability. I get it. It makes perfect sense and is probably the right way to run a business. There are situations where a conservative approach makes sense, and I guess that those situations are going to be left to DIY types now.
I wanna be, Dave when I grow up. Wait, I think I might be older than him now. Cool dudes, all around. This is my favorite car channel.So relatable, well done.
I'm impressed that engine was able to survive all that. As for the insurance/warranty companies they run the spectrum. Sometimes they just deny everything. Sometimes they just approve and sometimes they send an inspector out. That inspector can either be cooperative (they take photos say ok and leave) or combative (questions everything looks for reasons to deny the claim). Most of the time when a vehicle needs a motor the insurance company gets one from the junk yard and like my auto instructor almost 20 years ago said "you find junk at the junk yard." Those junk yard motors are sometimes worse then the ones being taken out or have other issues that require further repair. It can be a difficult and frustrating situation for everyone. There was one time in my career when a warranty company actually paid for a new motor and it wasn't a cheep motor either. It was a BMW E60 M5 (the V10) and the oil pan was full of rod bearing material. Basically the warranty company told the owner of the vehicle if he upgraded to the "upper tier warranty package" they would pay for a new motor otherwise he was going to get a junk yard one. The owner had to put down about 10k from what I recall and the warranty company bought a new S85 engine that cost around 30k (after the dealership markup back in 2013). We didn't have the best engine crane (because the dealership is cheep af) I needed people to stand on the back of the crane keep it from tipping over. So moving that v10 around like that...well let's just say you couldn't slide even a greased pee in my behind because I was that tense about the situation.
A friend of mine just bought a 2006 BMW M6 5 ltr V10 with 39 K mileage. We are aware of bearing problems when they get mileage but this one checked out good. Also ordered the BMW recommended 10-60 oil that almost nobody stocks. Ten quarts and filter were about $130. None of the thin piss 0w-20 or 5w-30 that get put in cars for an extra .5 mpg. Car is in Florida. Do you have any insights into this high performance V10?
@@williambikash6645 Using that 10w-60 is VERY important for that engine and it's not always easy to get as you say. The oil change on that engine is unique in that it can have two different drain locations. It's easy to overfill and get that overfill warning in check control. So I usually put a little less in (about 1/2 a qt) get it warmed up, check the level on the i-drive and then add or not add from that point. What's frustrating is the i-drive doesn't always update immediately after adding oil, so sometimes you have to command it to update with the bc button or shut it off wait a few mins then check again. Also like the E90 M3 S65 those bearing have a limited life cycle and really are meant to be serviced around 100k or so (depends). Most people don't do that but if I owned one I would look into changing out the rod bearing at higher mileage. It's not an easy job as even getting that oil pan off is quite a task (compared to removing other oil pans). One thing that is VERY critical is that you NEVER turn the engine over backwards (counter clockwise). Turning the engine over counter clockwise will destroy the oil pump and end up ruining the motor. Aside from the motor issues the ones with the SMG duel clutch transmission can be a time bomb itself. Issues with those can be very expensive. The exceptions being just needing some fluid or an accumulator, outside of those replacing the duel clutch or replacing the transmission itself can be 5--10-15k depending on parts. It's a unique car, a fun car, has a great sound, and when it's all working as designed it's awesome upper tier BMW type stuff. You don't really see the oil leaks or coolant leaks other BMWs from those years had. So you're not doing valve covers or oil filter housings or expansion tanks every 5-10years. It's just the issues it can have....are hugely expensive.
I'm so glad that I'm in government fleet. Our maintenance records are awesome compared to what i see with the general public. That said, when i get a vehicle that bad, I let the boss know. I either fix it, strip it for auction sale, or swap out parts with a wreck unit. I did a total timing job with all OEM parts in a twin turbocharger Expedition at 90K. It took me a week, but when I was done, it was quiet, and ran like new.
@hokie9910 Police and municipal government vehicles get a LOT of idle time. So in reality, that factor would probably double the actual mileage, had it been driven. And if you ever want to buy one at auction, you could be getting one that is full of used up parts from other wreck units. None of that we have to disclose. Buyer beware....
Hey Dave, Tim here, its taken me TOO long to sub, but now i am......but i'm a drag racer, so my subs are all about HP/TQ, etc... i enjoy ur way of gettin it done.....no BS... THATS why i sub'd.......nice job sir!!....and TY!!
Lesson to learn here....when you hear a grinding noise in your engine dont continue driving for 2 more weeks. Get that noise looked at sooner than later. He got lucky that he didn't crash a valve like in a interference motor causing catastrophic damage to the engine. This guy got really lucky here and i hope he understands how lucky he is, cause this should've destroyed the engine, causing it to be completely replaced with either a used junkyard engine or a rebuilt emanufactured engine. Go play Lotto\Casino cause you got super lucky on this one man!
BMW M62tu engines suffer from this very same issue. Usually it's disastrous for the engine when this happens. Lack of maintenance exacerbates this issue.
